Passengers of Cape Air who have experienced a cancelled or delayed flight have a legal right to compensation. Under EU Regulation 261/2004, an airline is obliged to compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the actions you should follow to get the compensation you are entitled to from the airline.
Cape Air Flight Delay or Cancellation Compensation
Before claiming the Cape Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Cape Air Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you arrive at your final destination.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on several factors, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. Cape Air is not obliged to provide compensation when extraordinary circumstances outside their control happen. This covers bad weather, problems at the airport, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault.
Cape Air Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines have to inform passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two criteria: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Cape Air is not obliged to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Cape Air Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Cape Air isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Cape Air
If your travel plans have been affected by a flight cancellation or delay with Cape Air, it’s crucial to understand that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to get you your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Cape Air goes the extra mile to help passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Cape Air is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Cape Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Cape Air provides hotel accommodation. This includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Cape Air cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is essential for minimizing travel inconveniences and helping passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Cape Air will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Cape Air shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Cape Air will assist in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
29.05.202516:35 | Cape Air 7391 | Charlotte Amalie (STT) Nevis (NEV) | delayed | Claim Refund |
29.05.202516:13 | Cape Air 41 | Mayaguez (MAZ) San Juan (SJU) | delayed | Claim Refund |
28.05.202517:50 | Cape Air 71 | Boston (BOS) Rutland (RUT) | delayed | Claim Refund |
28.05.202517:15 | Cape Air 2071 | Boston (BOS) Provincetown (PVC) | delayed | Claim Refund |
28.05.202516:42 | Cape Air 1037 | Boston (BOS) Saranac Lake (SLK) | delayed | Claim Refund |
28.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
28.05.202510:15 | Cape Air 8401 | Spanish Town (VIJ) San Juan (SJU) | delayed | Claim Refund |
27.05.202517:50 | Cape Air | Boston (BOS) Rutland (RUT) | delayed | Claim Refund |
27.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
26.05.202516:42 | Cape Air 1037 | Boston (BOS) Saranac Lake (SLK) | delayed | Claim Refund |
26.05.202515:00 | Cape Air 942 | Billings (BIL) Sidney (SDY) | delayed | Claim Refund |
25.05.202517:50 | Cape Air 71 | Boston (BOS) Rutland (RUT) | delayed | Claim Refund |
25.05.202512:55 | Cape Air 1023 | New York (JFK) Saranac Lake (SLK) | delayed | Claim Refund |
24.05.202518:05 | Cape Air 2931 | San Juan (SJU) Vieques (VQS) | delayed | Claim Refund |
24.05.202518:05 | Cape Air 1859 | Boston (BOS) Rockland (RKD) | delayed | Claim Refund |
24.05.202517:50 | Cape Air 71 | Boston (BOS) Rutland (RUT) | delayed | Claim Refund |
24.05.202517:15 | Cape Air 2071 | Boston (BOS) Provincetown (PVC) | delayed | Claim Refund |
24.05.202516:42 | Cape Air 1037 | Boston (BOS) Saranac Lake (SLK) | delayed | Claim Refund |
24.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
24.05.202516:10 | Cape Air 70 | Rutland (RUT) Boston (BOS) | delayed | Claim Refund |
23.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
23.05.202516:35 | Cape Air 8351 | San Juan (SJU) Spanish Town (VIJ) | delayed | Claim Refund |
22.05.202518:05 | Cape Air 1859 | Boston (BOS) Rockland (RKD) | cancelled | Claim Refund |
22.05.202517:50 | Cape Air 71 | Boston (BOS) Rutland (RUT) | cancelled | Claim Refund |
22.05.202517:40 | Cape Air 1007 | Boston (BOS) Augusta (AUG) | cancelled | Claim Refund |
22.05.202517:15 | Cape Air 2071 | Boston (BOS) Provincetown (PVC) | cancelled | Claim Refund |
22.05.202516:42 | Cape Air 1037 | Boston (BOS) Saranac Lake (SLK) | cancelled | Claim Refund |
22.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
22.05.202516:35 | Cape Air 7391 | Charlotte Amalie (STT) Nevis (NEV) | delayed | Claim Refund |
22.05.202514:09 | Cape Air 5191 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202514:00 | Cape Air 5511 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202514:00 | Cape Air 7031 | Boston (BOS) Hyannis (HYA) | cancelled | Claim Refund |
22.05.202513:55 | Cape Air 5451 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202513:49 | Cape Air 63 | Boston (BOS) Rutland (RUT) | cancelled | Claim Refund |
22.05.202513:45 | Cape Air 5331 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202513:15 | Cape Air 5311 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202513:00 | Cape Air 5031 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202512:41 | Cape Air 5241 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202512:40 | Cape Air 3331 | Boston (BOS) Vineyard Haven (MVY) | cancelled | Claim Refund |
22.05.202512:35 | Cape Air 2271 | Boston (BOS) Provincetown (PVC) | cancelled | Claim Refund |
22.05.202512:20 | Cape Air 5271 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202512:05 | Cape Air 3011 | Boston (BOS) Vineyard Haven (MVY) | cancelled | Claim Refund |
22.05.202511:55 | Cape Air 1833 | Boston (BOS) Bar Harbor (BHB) | delayed | Claim Refund |
22.05.202511:51 | Cape Air 5171 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202511:30 | Cape Air 3031 | Boston (BOS) Vineyard Haven (MVY) | delayed | Claim Refund |
22.05.202511:25 | Cape Air 5141 | Nantucket (ACK) Boston (BOS) | cancelled | Claim Refund |
22.05.202511:18 | Cape Air | Boston (BOS) Vineyard Haven (MVY) | delayed | Claim Refund |
22.05.202511:00 | Cape Air 7021 | Hyannis (HYA) Boston (BOS) | cancelled | Claim Refund |
22.05.202510:45 | Cape Air 2251 | Boston (BOS) Provincetown (PVC) | cancelled | Claim Refund |
22.05.202510:30 | Cape Air | Boston (BOS) Hyannis (HYA) | delayed | Claim Refund |
22.05.202510:30 | Cape Air 7071 | Boston (BOS) Hyannis (HYA) | delayed | Claim Refund |
22.05.202510:20 | Cape Air 7101 | Hyannis (HYA) Boston (BOS) | cancelled | Claim Refund |
22.05.202510:07 | Cape Air 5111 | Boston (BOS) Nantucket (ACK) | cancelled | Claim Refund |
22.05.202509:45 | Cape Air 5131 | Boston (BOS) Nantucket (ACK) | delayed | Claim Refund |
22.05.202509:35 | Cape Air 1853 | Boston (BOS) Rockland (RKD) | delayed | Claim Refund |
22.05.202509:30 | Cape Air 3271 | Boston (BOS) Vineyard Haven (MVY) | delayed | Claim Refund |
22.05.202508:50 | Cape Air 5411 | Boston (BOS) Nantucket (ACK) | delayed | Claim Refund |
22.05.202508:50 | Cape Air 1831 | Boston (BOS) Bar Harbor (BHB) | delayed | Claim Refund |
22.05.202508:35 | Cape Air 1871 | Boston (BOS) White River (LEB) | delayed | Claim Refund |
22.05.202508:26 | Cape Air 5151 | Boston (BOS) Nantucket (ACK) | delayed | Claim Refund |
22.05.202508:25 | Cape Air 2011 | Boston (BOS) Provincetown (PVC) | delayed | Claim Refund |
22.05.202507:25 | Cape Air 1026 | Saranac Lake (SLK) Boston (BOS) | delayed | Claim Refund |
22.05.202506:20 | Cape Air | Hyannis (HYA) Boston (BOS) | delayed | Claim Refund |
21.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
21.05.202512:55 | Cape Air 1023 | New York (JFK) Saranac Lake (SLK) | delayed | Claim Refund |
21.05.202511:40 | Cape Air 3311 | Boston (BOS) Vineyard Haven (MVY) | cancelled | Claim Refund |
21.05.202510:35 | Cape Air 3301 | Vineyard Haven (MVY) Boston (BOS) | cancelled | Claim Refund |
21.05.202508:05 | Cape Air 3201 | Vineyard Haven (MVY) Boston (BOS) | delayed | Claim Refund |
21.05.202507:00 | Cape Air 5001 | Nantucket (ACK) Boston (BOS) | delayed | Claim Refund |
20.05.202517:50 | Cape Air 71 | Boston (BOS) Rutland (RUT) | delayed | Claim Refund |
20.05.202517:15 | Cape Air 2071 | Boston (BOS) Provincetown (PVC) | delayed | Claim Refund |
20.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
19.05.202518:10 | Cape Air 1881 | Boston (BOS) White River (LEB) | delayed | Claim Refund |
19.05.202518:01 | Cape Air 980 | Boston (BOS) Hyannis (HYA) | delayed | Claim Refund |
19.05.202517:40 | Cape Air 1007 | Boston (BOS) Augusta (AUG) | delayed | Claim Refund |
19.05.202517:36 | Cape Air 1773 | Billings (BIL) Wolf Point (OLF) | delayed | Claim Refund |
19.05.202517:30 | Cape Air 3181 | Vineyard Haven (MVY) Boston (BOS) | delayed | Claim Refund |
19.05.202517:26 | Cape Air 5101 | Nantucket (ACK) Boston (BOS) | delayed | Claim Refund |
19.05.202516:45 | Cape Air 1880 | White River (LEB) Boston (BOS) | delayed | Claim Refund |
19.05.202516:40 | Cape Air 3951 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Claim Refund |
19.05.202516:35 | Cape Air 7391 | Charlotte Amalie (STT) Nevis (NEV) | delayed | Claim Refund |
19.05.202516:30 | Cape Air 3231 | Boston (BOS) Vineyard Haven (MVY) | delayed | Claim Refund |
19.05.202516:21 | Cape Air 5091 | Boston (BOS) Nantucket (ACK) | delayed | Claim Refund |
19.05.202515:40 | Cape Air 1006 | Augusta (AUG) Boston (BOS) | delayed | Claim Refund |
19.05.202515:20 | Cape Air 1879 | Boston (BOS) White River (LEB) | delayed | Claim Refund |
19.05.202515:20 | Cape Air 2051 | Boston (BOS) Provincetown (PVC) | delayed | Claim Refund |
19.05.202514:23 | Cape Air 5061 | Nantucket (ACK) Boston (BOS) | delayed | Claim Refund |
19.05.202514:10 | Cape Air 1838 | Bar Harbor (BHB) Boston (BOS) | delayed | Claim Refund |
19.05.202514:00 | Cape Air 7031 | Boston (BOS) Hyannis (HYA) | delayed | Claim Refund |
19.05.202513:49 | Cape Air 63 | Boston (BOS) Rutland (RUT) | delayed | Claim Refund |
19.05.202513:30 | Cape Air 1857 | Boston (BOS) Rockland (RKD) | delayed | Claim Refund |
19.05.202513:08 | Cape Air 5521 | Nantucket (ACK) Boston (BOS) | delayed | Claim Refund |
19.05.202513:00 | Cape Air 1876 | White River (LEB) Boston (BOS) | delayed | Claim Refund |
19.05.202512:55 | Cape Air 1023 | New York (JFK) Saranac Lake (SLK) | delayed | Claim Refund |
19.05.202512:50 | Cape Air 5322 | Nantucket (ACK) Boston (BOS) | delayed | Claim Refund |
19.05.202512:40 | Cape Air 1875 | Boston (BOS) White River (LEB) | delayed | Claim Refund |
19.05.202512:35 | Cape Air 2271 | Boston (BOS) Provincetown (PVC) | delayed | Claim Refund |
19.05.202512:20 | Cape Air 5181 | Nantucket (ACK) Boston (BOS) | delayed | Claim Refund |
19.05.202512:15 | Cape Air 5491 | Boston (BOS) Nantucket (ACK) | delayed | Claim Refund |
