Passengers of Arik Air who have experienced a delayed or cancelled flight have a legal right to compensation. Under EU Regulation 261/2004, an airline is obliged to compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the steps you need to take to receive the compensation you have a right to from the airline.
Arik Air Flight Delay or Cancellation Compensation
Before claiming the Arik Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Arik Air Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always be compensated for every flight delay. Arik Air is not obliged to compensate passengers when extraordinary circumstances they cannot control happen. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault.
Arik Air Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines must notify passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the flight distance and the duration of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Arik Air isn’t required to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Arik Air Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Arik Air is not a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Arik Air
If your travel plans have been affected by a flight delay or cancellation with Arik Air, it’s crucial to know that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws well and will do our best to obtain your rightful compensation. You only pay us if we win your case.
These steps will help you file your claim quickly and improve your chances of getting the compensation you’re owed. You may have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Arik Air goes the additional mile to help passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Arik Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Arik Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Arik Air arranges hotel room accommodation. This includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Arik Air cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This option is essential for minimizing travel inconveniences and helping passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Arik Air shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Arik Air will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Arik Air will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.