Dealing with flight problems can be quite upsetting. However, the bright side is that the European Union has regulations to assist travelers when things get messed up. If you’re flying in the EU, it’s a good idea to understand these regulations. They can help you out if your flight is disrupted.
Understanding your rights can make managing travel complications less stressful. While it won’t get you to your destination quicker, it can help you feel less stressed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s help available in the case of a flight disruption. EU laws ensure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Food and drinks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Don’t forget to ask airline workers about these things if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
Aircalin Flight Delay Compensation
Travel setbacks from Aircalin can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What matters is when you arrive, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on your flight distance. A brief trip won’t yield as much as a long one, even if they’re both delayed for the same duration.
Interested in learning exactly how much you could get? Check out the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Aircalin Flight Cancellation Compensation
Europe has laws to assist you in case of flight cancellation. Here’s the important information:
If your flight is cancelled within two weeks of your planned travel date, you might get compensation of up to €600. But there’s a catch – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.
The carrier can bypass compensation if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board an alternative flight from the airline, you can still get compensation. The key factor is when you reach your final destination.
The amount you could receive depends on two factors:
- How far you’re flying
- The delay in your arrival
So, even if you arrive later than planned, you might still get some compensation.
Check out the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Aircalin
It’s essential to know the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You are only charged if we win your case.
Keep in mind that it is your right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed because of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you have a right to compensation.
Which Aircalin Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They cover every flight leaving a European Union member state airport and to all flights arriving at an airport within an EU country when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline to, within, or from Europe, you probably have these rights. It’s good to know about these laws – they’re there to help you if something goes wrong with your flight. They ensure you’re not left on your own when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Aircalin isn’t always at fault when flights are delayed or cancelled. At times, things happen that the airline can’t control, like extreme weather or unexpected problems.
For instance, if there’s a sudden storm, an emergency at the airport, or an air traffic control strike, Aircalin is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202509:40 | Aircalin 2402 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Claim Refund |
20.06.202509:30 | Aircalin 2307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
18.06.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Claim Refund |
17.06.202516:20 | Aircalin 2216 | Lifou (LIF) Noumea (GEA) | delayed | Claim Refund |
17.06.202515:10 | Aircalin 2215 | Noumea (GEA) Lifou (LIF) | delayed | Claim Refund |
17.06.202515:10 | Aircalin 2215 | Noumea (GEA) Lifou (LIF) | delayed | Claim Refund |
17.06.202512:40 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
17.06.202508:40 | Aircalin 2107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
16.06.202516:20 | Aircalin 2216 | Lifou (LIF) Noumea (GEA) | delayed | Claim Refund |
16.06.202515:10 | Aircalin 2215 | Noumea (GEA) Lifou (LIF) | delayed | Claim Refund |
16.06.202515:00 | Aircalin 3240 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
15.06.202517:50 | Aircalin 2117 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
15.06.202516:20 | Aircalin 2318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
15.06.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
14.06.202510:40 | Aircalin 2308 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
14.06.202509:30 | Aircalin 2307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
14.06.202507:00 | Aircalin 2107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
12.06.202516:20 | Aircalin 2318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
12.06.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
12.06.202509:50 | Aircalin 2108 | Mare (MEE) Noumea (GEA) | delayed | Claim Refund |
12.06.202508:40 | Aircalin 2107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
11.06.202512:20 | Aircalin 2108 | Mare (MEE) Noumea (GEA) | delayed | Claim Refund |
10.06.202508:40 | Aircalin 2107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
09.06.202508:35 | Aircalin 501 | Bangkok (BKK) Noumea (NOU) | delayed | Claim Refund |
08.06.202515:40 | Aircalin 2413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
05.06.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
03.06.202512:40 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
02.06.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Claim Refund |
02.06.202515:00 | Aircalin 3240 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
01.06.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Claim Refund |
01.06.202516:40 | Aircalin 2414 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Claim Refund |
01.06.202510:40 | Aircalin 741 | Singapore (SIN) Noumea (NOU) | delayed | Claim Refund |
31.05.202512:55 | Aircalin 330 | Nadi (NAN) Wallis Island (WLS) | delayed | Claim Refund |
30.05.202501:45 | Aircalin 740 | Noumea (NOU) Singapore (SIN) | delayed | Claim Refund |
29.05.202516:55 | Aircalin 501 | Bangkok (BKK) Noumea (NOU) | delayed | Claim Refund |
29.05.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
29.05.202515:00 | Aircalin 3240 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
28.05.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Claim Refund |
27.05.202512:40 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
25.05.202516:20 | Aircalin 2318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
25.05.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
23.05.202515:10 | Aircalin 2117 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
23.05.202512:25 | Aircalin 141 | Sydney (SYD) Noumea (NOU) | delayed | Claim Refund |
20.05.202516:05 | Aircalin 158 | Noumea (NOU) Brisbane (BNE) | delayed | Claim Refund |
20.05.202512:40 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
20.05.202512:05 | Aircalin 159 | Brisbane (BNE) Noumea (NOU) | delayed | Claim Refund |
19.05.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Claim Refund |
19.05.202515:00 | Aircalin 3240 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
18.05.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Claim Refund |
16.05.202515:10 | Aircalin 2117 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
16.05.202512:25 | Aircalin 141 | Sydney (SYD) Noumea (NOU) | delayed | Claim Refund |
13.05.202509:50 | Aircalin 2108 | Mare (MEE) Noumea (GEA) | delayed | Claim Refund |
13.05.202508:40 | Aircalin 2107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
12.05.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Claim Refund |
11.05.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Claim Refund |
11.05.202516:40 | Aircalin 2414 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Claim Refund |
08.05.202516:20 | Aircalin 2318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
08.05.202515:00 | Aircalin 3240 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
07.05.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Claim Refund |
06.05.202513:50 | Aircalin 2318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
06.05.202508:40 | Aircalin 2107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
04.05.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Claim Refund |
04.05.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
04.05.202510:40 | Aircalin 741 | Singapore (SIN) Noumea (NOU) | delayed | Claim Refund |
03.05.202515:50 | Aircalin 331 | Wallis Island (WLS) Nadi (NAN) | delayed | Claim Refund |
03.05.202512:55 | Aircalin 330 | Nadi (NAN) Wallis Island (WLS) | delayed | Claim Refund |
01.05.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
01.05.202515:00 | Aircalin 3240 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
30.04.202513:30 | Aircalin 141 | Sydney (SYD) Noumea (NOU) | delayed | Claim Refund |
29.04.202509:50 | Aircalin 2108 | Mare (MEE) Noumea (GEA) | delayed | Claim Refund |
29.04.202508:40 | Aircalin 2107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
28.04.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Claim Refund |
28.04.202513:15 | Aircalin 341 | Wallis Island (WLS) Noumea (NOU) | delayed | Claim Refund |
