Handling flight problems can be really frustrating. However, the positive thing is that the European Union has regulations to support travelers when things don’t go as planned. If you’re flying in the EU, it’s smart to know about these protections. They can help you out if your flight gets messed up.
Understanding your rights can make dealing with travel issues less stressful. While it won’t get you to your destination quicker, it can reduce your anxiety when things get disrupted.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s assistance available in the case of a flight disruption. EU laws guarantee airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Don’t forget to inquire with airline representatives about these entitlements if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Aircalin Flight Delay Compensation
Delays with flights from Aircalin can be really annoying. However there’s some good news: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could be eligible for up to €600 per person. What counts is when you land, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on how far you’re flying. A brief trip won’t yield as much as a longer flight, even if they’re both delayed equally.
Interested in learning exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Aircalin Flight Cancellation Compensation
The European Union has laws to protect you if your flight gets cancelled. Here’s what you should know:
In the event of a flight cancellation less than two weeks before your scheduled departure, you may be entitled to compensation up to €600. However, there’s a condition – the airline doesn’t have to pay if they can get you on another flight that doesn’t mess up your plans too much.
The airline can avoid paying you if they offer you a new flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you can still receive compensation. What matters most is your arrival time at your destination.
How much money you might get is determined by two things:
- The distance of your flight
- The delay in your arrival
Therefore, even if you arrive later than planned, you could still be eligible for compensation.
Refer to the table below for more information:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Aircalin
It’s crucial to be aware of how to request the compensation you’re eligible for under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Remember that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed as a result of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances such as severe weather or air traffic control decisions, you qualify for compensation.
Which Aircalin Flights are Covered by EU261?
The EU’s air passenger protection laws are far-reaching. They apply to every flight leaving an airport in an EU member state and to all flights arriving at an airport in an EU member state provided the airline is based in the EU.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline within, to, or from Europe, you likely have these rights. It’s helpful to understand these regulations – they’re in place to assist you if issues arise with your flight. They guarantee you’re not left on your own when your trip arrangements go awry.
When You Are Not Entitled to Compensation
Aircalin is not always at fault when flights are delayed or cancelled. Sometimes, situations arise that the airline is powerless against, like really bad weather or unforeseen issues.
For example, if there’s an abrupt major weather event, an urgent situation at the airport, or a strike by air traffic controllers, Aircalin cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
---|---|---|---|---|
28.03.202515:10 | Aircalin 2117 | Noumea (GEA) Mare (MEE) | delayed | Refunds |
28.03.202513:20 | Aircalin 141 | Sydney (SYD) Noumea (NOU) | delayed | Refunds |
28.03.202508:40 | Aircalin 2401 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Refunds |
27.03.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Refunds |
26.03.202519:45 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Refunds |
26.03.202517:50 | Aircalin 2413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Refunds |
26.03.202512:40 | Aircalin 2215 | Noumea (GEA) Lifou (LIF) | delayed | Refunds |
25.03.202513:20 | Aircalin 341 | Wallis Island (WLS) Noumea (NOU) | delayed | Refunds |
25.03.202513:20 | Aircalin 141 | Sydney (SYD) Noumea (NOU) | delayed | Refunds |
25.03.202512:40 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Refunds |
25.03.202508:40 | Aircalin 2107 | Noumea (GEA) Mare (MEE) | delayed | Refunds |
25.03.202508:00 | Aircalin 340 | Noumea (NOU) Wallis Island (WLS) | delayed | Refunds |
23.03.202523:50 | Aircalin 630 | Noumea (NOU) Nadi (NAN) | delayed | Refunds |
23.03.202516:40 | Aircalin 501 | Bangkok (BKK) Noumea (NOU) | delayed | Refunds |
23.03.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Refunds |
22.03.202518:20 | Aircalin 331 | Nadi (NAN) Noumea (NOU) | delayed | Refunds |
21.03.202513:20 | Aircalin 141 | Sydney (SYD) Noumea (NOU) | delayed | Refunds |
21.03.202509:40 | Aircalin 2402 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Refunds |
21.03.202508:40 | Aircalin 2401 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Refunds |
20.03.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Refunds |
20.03.202516:20 | Aircalin 2318 | Ouvea (UVE) Noumea (GEA) | delayed | Refunds |
19.03.202512:40 | Aircalin 2215 | Noumea (GEA) Lifou (LIF) | delayed | Refunds |
17.03.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Refunds |
17.03.202513:20 | Aircalin 341 | Wallis Island (WLS) Noumea (NOU) | delayed | Refunds |
16.03.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Refunds |
16.03.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Refunds |
15.03.202518:20 | Aircalin 331 | Nadi (NAN) Noumea (NOU) | delayed | Refunds |
15.03.202513:00 | Aircalin 330 | Nadi (NAN) Wallis Island (WLS) | delayed | Refunds |
14.03.202513:20 | Aircalin 141 | Sydney (SYD) Noumea (NOU) | delayed | Refunds |
13.03.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Refunds |
13.03.202515:00 | Aircalin 3240 | Noumea (NOU) Port Vila (VLI) | delayed | Refunds |
12.03.202519:45 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Refunds |
11.03.202510:40 | Aircalin 741 | Singapore (SIN) Noumea (NOU) | delayed | Refunds |
10.03.202517:30 | Aircalin 3241 | Port Vila (VLI) Noumea (NOU) | delayed | Refunds |
10.03.202515:00 | Aircalin 3240 | Noumea (NOU) Port Vila (VLI) | delayed | Refunds |
09.03.202519:20 | Aircalin 151 | Brisbane (BNE) Noumea (NOU) | delayed | Refunds |
09.03.202516:25 | Aircalin 150 | Noumea (NOU) Brisbane (BNE) | delayed | Refunds |
09.03.202515:40 | Aircalin 2413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Refunds |
09.03.202515:10 | Aircalin 2317 | Noumea (GEA) Ouvea (UVE) | delayed | Refunds |
09.03.202510:40 | Aircalin 741 | Singapore (SIN) Noumea (NOU) | delayed | Refunds |