Coping with flight disruptions can be very annoying. However, the good news is that the European Union has regulations to support travelers when things get messed up. If you’re taking a plane in the EU, it’s a good idea to be aware of these protections. They can be useful if your flight gets messed up.
Being aware of your options can make managing travel issues much easier. While it won’t speed up your journey, it can reduce your anxiety when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
If your flight has problems in the European Union, you’ll get aid. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- A hotel room if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Remember to ask airline workers about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Aircalin Flight Delay Compensation
Flight delays from Aircalin can be very frustrating. However there’s a bright side: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could be eligible for up to €600 per person. What matters is when you arrive, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A short flight won’t yield as much as a longer flight, even if they’re both delayed the same amount of time.
Curious about exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Aircalin Flight Cancellation Compensation
The EU has laws to protect you in case of flight cancellation. Here’s what you need to know:
In the event of a flight cancellation within two weeks of your planned travel date, you may be entitled to compensation as much as €600. But there’s a catch – the airline can avoid paying if they rebook you on a different flight that aligns closely with your original schedule.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept an alternative flight from the airline, you can still receive compensation. What matters most is when you reach your final destination.
The amount you could receive is determined by a couple of points:
- How far you’re flying
- The time difference between the scheduled and actual arrival
As a result, even if the new flight doesn’t get there on time, you might still get some compensation.
Check out the following table to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Aircalin
It’s important to be aware of how to request the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will strive to secure your compensation. You are only charged if we win your case.
Keep in mind that you have the right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed because of operational issues or mechanical problems, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you have a right to compensation.
Which Aircalin Flights are Covered by EU261?
The EU’s air passenger protection laws are comprehensive in scope. They apply to any flight taking off from an airport in an EU member state and to all flights arriving at an airport in an EU member state when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline to, within, or from Europe, you probably have these rights. It’s important to know about these laws – they exist to assist you if problems occur with your flight. They ensure you’re not abandoned when your travel plans go awry.
When You Are Not Entitled to Compensation
Aircalin is not always at fault when flights are delayed or cancelled. At times, situations arise that the airline is powerless against, like really bad weather or unforeseen issues.
For instance, if there’s unexpected severe weather, an urgent situation at the airport, or air traffic controllers go on strike, Aircalin cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues come up.