Dealing with flight issues can be very annoying. However, the bright side is that the European Union has regulations to support travelers when things get messed up. If you’re flying in the EU, it’s a good idea to understand these regulations. They can come in handy if your flight is disrupted.
Knowing what you’re entitled to can make dealing with travel problems a lot simpler. While it won’t get you to your destination quicker, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund
- A different flight option
- Compensation to make up for the trouble
Remember to ask airline staff about these things if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
Air Caraïbes Flight Delay Compensation
Flight delays from Air Caraïbes can be very frustrating. However there’s some good news: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could be eligible for up to €600 per person. What is important is when you arrive, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A short flight won’t get you as much money as a long one, even if they’re both delayed equally.
Curious about exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Air Caraïbes Flight Cancellation Compensation
The EU has regulations to help you if your flight gets cancelled. Here’s what you should know:
In the event of a flight cancellation less than two weeks before you’re supposed to leave, you may be entitled to compensation of up to €600. However, there’s a condition – the airline can avoid paying if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board an alternative flight from the airline, you can still get compensation. What matters most is when you reach your final destination.
Your potential compensation is based on two things:
- How far you’re flying
- The delay in your arrival
As a result, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Refer to the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Air Caraïbes
It’s essential to understand the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will strive to obtain your rightful compensation. You are only charged if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed because of operational reasons or technical issues, if it was not caused by extraordinary circumstances including adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which Air Caraïbes Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They cover all flights departing from an airport within an EU country and to all flights arriving at an airport within an EU country if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Switzerland, Iceland, and Norway. This means when you travel with any airline within, to, or from Europe, you probably have these rights. It’s good to know about these regulations – they’re there to help you if issues arise with your flight. They guarantee you’re not left on your own when your travel plans fall through.
When You Are Not Entitled to Compensation
Air Caraïbes is not always at fault when flights are delayed or cancelled. Sometimes, things happen that the airline can’t control, like severe weather conditions or unexpected problems.
For example, if there’s unexpected severe weather, an emergency at the airport, or an air traffic control strike, Air Caraïbes isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties occur.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
07.06.202517:45 | Air Caraibes 311 | St Martin (SFG) Pointe-a-pitre (PTP) | delayed | Claim Refund |
07.06.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
06.06.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
03.06.202518:00 | Air Caraibes 3101 | Pointe-a-pitre (PTP) Santo Domingo (SDQ) | delayed | Claim Refund |
03.06.202515:30 | Air Caraibes 3100 | Santo Domingo (SDQ) Pointe-a-pitre (PTP) | delayed | Claim Refund |
02.06.202515:10 | Air Caraibes 3103 | Fort De France (FDF) Santo Domingo (SDQ) | delayed | Claim Refund |
02.06.202514:30 | Air Caraibes 3132 | Gustavia (SBH) Pointe-a-pitre (PTP) | delayed | Claim Refund |
02.06.202513:00 | Air Caraibes 3133 | Pointe-a-pitre (PTP) Gustavia (SBH) | delayed | Claim Refund |
02.06.202510:00 | Air Caraibes 3130 | Gustavia (SBH) Pointe-a-pitre (PTP) | delayed | Claim Refund |
02.06.202508:30 | Air Caraibes 3131 | Pointe-a-pitre (PTP) Gustavia (SBH) | delayed | Claim Refund |
31.05.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
29.05.202517:20 | Air Caraibes 1509 | Bangkok (BKK) Noumea (NOU) | delayed | Claim Refund |
24.05.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
23.05.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
17.05.202517:45 | Air Caraibes 311 | St Martin (SFG) Pointe-a-pitre (PTP) | delayed | Claim Refund |
17.05.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
16.05.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
16.05.202515:30 | Air Caraibes 3101 | Pointe-a-pitre (PTP) Santo Domingo (SDQ) | delayed | Claim Refund |
03.05.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
02.05.202517:45 | Air Caraibes 311 | St Martin (SFG) Pointe-a-pitre (PTP) | delayed | Claim Refund |
02.05.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Claim Refund |
