Handling flight issues can be really frustrating. However, the positive thing is that the European Union has laws to help travelers when things go wrong. If you’re flying in the EU, it’s a good idea to know about these protections. They can help you out if your flight is disrupted.
Understanding your rights can make handling travel complications a lot simpler. While it won’t speed up your journey, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s assistance available in the case of a flight disruption. EU laws ensure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Food and drinks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Remember to inquire with airline staff about these things if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Air Caraïbes Flight Delay Compensation
Delays with flights from Air Caraïbes can be really annoying. However there’s a silver lining: if you’re stuck waiting for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could get up to €600 per person. What matters is when you land, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A short flight won’t yield as much as a long one, even if they’re both delayed for the same duration.
Curious about exactly how much you could get? Take a look at the table below to see what compensation you could receive:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Air Caraïbes Flight Cancellation Compensation
Europe has regulations to help you if your flight is cancelled. Here’s what you should know:
If your flight is cancelled within two weeks of your planned travel date, you may be entitled to compensation as much as €600. But keep in mind – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you’re still eligible for compensation. What matters most is your arrival time at your destination.
How much money you might get is determined by a couple of points:
- The distance of your flight
- The time difference between the scheduled and actual arrival
So, even if the alternative flight is delayed, you might still get some compensation.
Refer to the table below for more information:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Air Caraïbes
It’s important to be aware of how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s how to do it:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to secure your compensation. You are only charged if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational issues or mechanical problems, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you qualify for compensation.
Which Air Caraïbes Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They cover any flight taking off from an airport within an EU country and to all flights arriving at an airport in an EU member state provided the airline is based in the EU.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline to, within, or from Europe, you most likely have these rights. It’s helpful to know about these regulations – they exist to support you if something goes wrong with your flight. They ensure you’re not stranded when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Air Caraïbes isn’t necessarily at fault when flights are delayed or cancelled. At times, events occur that the airline can’t control, like extreme weather or unforeseen issues.
For example, if there’s an abrupt major weather event, an emergency at the airport, or an air traffic control strike, Air Caraïbes cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these situations occur, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties arise.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
---|---|---|---|---|
23.03.202513:40 | Air Caraibes 570 | Paris (ORY) Cayenne (CAY) | delayed | Refunds |
22.03.202517:45 | Air Caraibes 311 | St Martin (SFG) Pointe-a-pitre (PTP) | delayed | Refunds |
21.03.202517:45 | Air Caraibes 311 | St Martin (SFG) Pointe-a-pitre (PTP) | delayed | Refunds |
21.03.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Refunds |
21.03.202513:40 | Air Caraibes 570 | Paris (ORY) Cayenne (CAY) | delayed | Refunds |
14.03.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Refunds |
14.03.202513:40 | Air Caraibes 570 | Paris (ORY) Cayenne (CAY) | delayed | Refunds |
13.03.202513:40 | Air Caraibes 570 | Paris (ORY) Cayenne (CAY) | delayed | Refunds |
08.03.202517:45 | Air Caraibes 311 | St Martin (SFG) Pointe-a-pitre (PTP) | delayed | Refunds |
07.03.202517:45 | Air Caraibes 311 | St Martin (SFG) Pointe-a-pitre (PTP) | delayed | Refunds |
07.03.202516:15 | Air Caraibes 310 | Pointe-a-pitre (PTP) St Martin (SFG) | delayed | Refunds |