Compensation and Reimbursement for Hainan Airlines Strike

Flight delays or cancellations caused by an airline strike can seriously disrupt travel plans. However, in many cases, passengers are covered under EU261 regulation. This regulation outlines the rules for assistance and compensation to passengers in cases of airline strikes. In this article, we will look at your rights as a passenger and the steps to seek compensation from the airline.

When Are You Entitled to Hainan Airlines Strike Compensation?

EU Regulation 261/2004 protects passengers affected by airline strikes. This law obliges the airline to issue compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, therefore, the airline is responsible for them.

It is essential to understand that the situation with compensation is complex. Some strikes may be classified as the “extraordinary circumstances” exception. These include strikes by baggage handlers, firefighters, ground personnel, etc. When faced with disruptions caused by these ground crew members, the chances of receiving compensation may be significantly reduced. It is essential to identify exactly which personnel is involved in the strike. This directly affects your right to compensation.

Flight Cancellation Compensation

In cases of flight cancellation due to a strike, the airline must inform travelers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you within the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.

It is essential to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as displayed in the table:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Flight Delay Compensation

Under the EU261 regulation, if your flight is delayed and you reach your final destination more than three hours later than scheduled, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you arrive at your final destination, not on how late the plane took off.

The amount of compensation is based on the distance of the flight and the duration of the delay:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Requirements for Hainan Airlines Strike Compensation

When a flight disruption occurs, passengers may be eligible for compensation, but certain requirements must be met. It is crucial to understand these criteria to properly navigate the compensation process:

• Your flight must be covered by the EU261/2004 regulation. This covers all flights departing from EU airports, regardless of the airline. It also covers flights arriving in the EU, but only when operated by an EU-based airline.
• A flight delay or cancellation has significantly disrupted your travel plans. This means your flight has been delayed by 3 hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
• You must have a confirmed reservation and be ready to travel. This includes having a confirmed booking and all essential travel documents ready (passport, visas).
• You need to get to the airport on time. Check-in within the time specified by the airline. If a time isn’t specified, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.

If you believe you meet these requirements following a Hainan Airlines strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Understanding your rights and responsibilities is the first step in potentially receiving compensation for an airline strike.

How to Claim Hainan Airlines Strike Compensation

Dealing with flight cancellations or delays due to strikes is always frustrating. Such situations can not only ruin your trip but also create problems – emotional, financial, etc. To seek compensation for this inconvenience, proceed with these steps:

1. Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will strive to get you your compensation. You are only charged if we win your case.

By following these steps, secure the compensation you are entitled to under EU law.

Other Rights in Case of a Flight Strike

In addition to compensation, passengers should know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Note that the services we are describing below are a part of the airline company’s duty to care for every passenger.

Right to Care

When the flight delay is two hours or more, the airline is required to provide affected passengers with certain services to alleviate discomfort. Some of the basic services are free beverages and meals. Moreover, the affected passengers have a right to make 2 phone calls and send faxes, or e-mails for free.

Rebooking or Refunds

If your flight gets cancelled or delayed by over five hours, you can request a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.

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