Flight cancellations or delays caused by an airline strike can seriously disrupt travel plans. However, in many cases, passengers are protected by EU261/2004 regulation. This regulation defines the rules for compensation and assistance to passengers during airline strikes. In this article, we will look at passenger rights and the process of claiming compensation from the airline. When Are You Entitled to Kenya Airways Strike Compensation? EU Regulation 261/2004 protects passengers affected by airline strikes. This regulation obliges the airline to issue compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, as a result, the airline is responsible for them. It is important to understand that the situation with compensation is complex. Some strikes may be classified as the “extraordinary circumstances” exception. These include strikes by cargo handlers, fire crews, ground personnel, etc. When faced with disruptions caused by these ground crew members, the chances of obtaining compensation may be significantly reduced. It is essential to identify exactly which staff is involved in the strike. This directly impacts your eligibility for compensation. Flight Cancellation Compensation In the event of flight cancellation due to a strike, the airline must inform travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros. It is important to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers might be entitled to compensation. The amount of compensation is based on the duration of the delay and the distance of the flight, as displayed in the table: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Flight Delay Compensation Under the EU261/2004 regulation, if your flight is delayed and you arrive at your final destination more than three hours later than scheduled, you are eligible for compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed. The amount of compensation is based on the distance of the flight and the duration of the delay: Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance€0€250€250All flights up to 1500 km€0€400€400All flights between 1500 km and 3500 km€0€400€400All intra-EU flights over 3500 km€0€300€600All non-EU flights over 3500 km Requirements for Kenya Airways Strike Compensation When a flight disruption occurs, passengers may be eligible for compensation, but certain requirements must be met. It is crucial to understand these requirements to properly navigate the compensation process: Your flight must be covered by the EU261 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline. A flight cancellation or delay has significantly disrupted your travel plans. This means your flight has been delayed by three hours or more at the final destination, or it was cancelled with less than fourteen days’ notice before the scheduled departure. You must have a valid reservation and be ready to travel. This includes having a confirmed booking and all necessary travel documents prepared (passport, visas). You need to get to the airport on time. Complete check-in within the time specified by the airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to maintain eligibility for compensation. In case you believe you meet these criteria following a Kenya Airways strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Knowing your rights and responsibilities is the first step to potentially receiving compensation for an airline strike. How to Claim Kenya Airways Strike Compensation Dealing with cancelled or delayed flights due to strikes is always frustrating. It can spoil your trip but also create problems – emotional, financial, etc. To seek compensation for this inconvenience, proceed with these steps: Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will strive to secure your compensation. You only pay us if we win your case. Following these steps, receive the compensation you are entitled to under EU law. Other Rights in Case of a Flight Strike In addition to compensation, passengers need to know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Note that the services we are describing below are a part of the airline company’s duty to care for each passenger. Right to Care When the flight delay is 2+ hours, the airline is required to provide affected passengers with certain services to reduce discomfort. Some of the basic services are free beverages and meals. Moreover, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free. Rebooking or Refunds If your flight is cancelled or delayed by 5+ hours, you are entitled to a full refund or an alternative flight to your final destination. These solutions offer some flexibility, which is great because you can choose what works best for you.