Compensation and Reimbursement for Viva Aerobus Strike

Flight cancellations or delays caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261/2004 regulation. This regulation outlines the rules for assistance and compensation for travelers in cases of airline strikes. In this article, we will look at passenger rights and the process of claiming compensation from the airline.

When Are You Entitled to Viva Aerobus Strike Compensation?

European Union Regulation 261/2004 protects passengers affected by airline strikes. This law obliges the airline to issue compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, therefore, the airline is responsible for them.

It is important to understand that the situation with compensation is complex. Certain strikes may fall under the “extraordinary circumstances” exception. These include strikes by baggage handlers, fire crews, ground staff, etc. When faced with disruptions due to these ground staff, the chances of getting compensation may be significantly reduced. It is crucial to determine exactly which staff is involved in the strike. This directly influences your right to compensation.

Flight Cancellation Compensation

In the event of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.

It is crucial to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers might be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as displayed in the following table:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Flight Delay Compensation

According to the EU261 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than scheduled, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed.

The amount of compensation depends on the distance of the flight and the duration of the delay:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Requirements for Viva Aerobus Strike Compensation

When an airline strike occurs, passengers may be eligible for compensation, but certain criteria must be met. It is crucial to understand these criteria to effectively manage the compensation process:

• Your flight must be covered by the EU261/2004 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline.
• A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by 3 hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
• You are required to have a valid reservation and be ready to travel. This includes having a valid booking and all essential travel documents ready (passport, visas).
• You need to arrive at the airport on time. Complete check-in within the time specified by your airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.

Should you believe you meet these criteria following a Viva Aerobus strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Understanding your rights and responsibilities is the first step to potentially obtaining compensation for an airline strike.

How to Claim Viva Aerobus Strike Compensation

Dealing with flight cancellations or delays due to strikes is always frustrating. It can not only ruin your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, take the following actions:

1. Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You only incur a fee if we win your case.

Following these steps, you’ll receive the compensation you are entitled to under EU law.

Other Rights in Case of a Flight Strike

In addition to compensation, passengers should know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Remember that the services we are describing below fall under the airline company’s duty to care for each passenger.

Right to Care

If the flight delay is 2+ hours, the airline is obligated to provide affected passengers with certain services to reduce discomfort. Some of the basic services are free beverages and meals. In addition to this, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free.

Rebooking or Refunds

If your flight gets cancelled or delayed by 5+ hours, you can request a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.

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