Flight cancellations and delays are the most frequent problems encountered by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 outlines the situations in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about EU 261 regulation and when you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU 261, travelers arriving at Phoenix Sky Harbor International Airport from EU countries or departing from Phoenix Sky Harbor International Airport to anywhere on flights operated by EU-based airlines have specific rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Phoenix Sky Harbor International Airport Flight Delay Compensation
Travelers experiencing flight delays at Phoenix Sky Harbor International Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the cause of the delay and whether it complies with UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances beyond their control.
Phoenix Sky Harbor International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Phoenix Sky Harbor International Airport, according to EU 261/2004, flyers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation might still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Phoenix Sky Harbor International Airport Flights are Covered by EU261?
While Phoenix Sky Harbor International Airport is not within the EU, EU Regulation 261/2004 may still apply to some flights. Passengers arriving at Phoenix Sky Harbor International Airport from EU countries or departing from Phoenix Sky Harbor International Airport to anywhere on flights operated by EU-based airlines are protected by EU 261.
Thus, despite their geographic location beyond the EU, certain flights from Phoenix Sky Harbor International Airport may be subject to European laws if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Phoenix Sky Harbor International Airport to anywhere | Yes | No |
| Arrivals at Phoenix Sky Harbor International Airport from inside the EU | Yes | No |
| Arrivals at Phoenix Sky Harbor International Airport from outside the EU | No | No |
How to Claim Compensation from Phoenix Sky Harbor International Airport
Flight disruptions often occur due to factors such as bad weather, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Phoenix Sky Harbor International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202519:25 | Aeronaves TSM 2687 | Sky Harbor International (PHX) Gen Pesqueira Garcia (HMO) | delayed | Claim Refund |
20.06.202516:50 | Southwest Airlines 3066 | Sky Harbor International (PHX) Buffalo Niagara International (BUF) | delayed | Claim Refund |
20.06.202513:30 | Virgin Atlantic 5487 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202513:30 | Air France 2506 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202513:30 | Delta Air Lines 2447 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202513:30 | KLM 7881 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202510:46 | Qatar Airways 2140 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202510:46 | Hawaiian Airlines 6441 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202510:46 | Icelandair 7642 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202510:46 | Alaska Airlines 637 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202510:46 | Condor 5263 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202510:46 | Air Tahiti Nui 2514 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202507:30 | Qatar Airways 7842 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202507:30 | American Airlines 4081 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202506:23 | Ameriflight 2924 | Sky Harbor International (PHX) Tucson International Airport (TUS) | delayed | Claim Refund |
19.06.202520:00 | UPS Airlines 9304 | Sky Harbor International (PHX) () | delayed | Claim Refund |
19.06.202519:30 | Southwest Airlines 477 | Sky Harbor International (PHX) San Antonio International (SAT) | delayed | Claim Refund |
19.06.202519:11 | Air France 5755 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202519:11 | Virgin Atlantic 2715 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202519:11 | WestJet 7003 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202519:11 | Air Europa 3313 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202519:11 | LATAM Airlines 6305 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202519:11 | Aeromexico 3470 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202519:11 | KLM 5263 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202519:11 | Korean Air 3935 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202518:53 | AlphaSky 4297 | Sky Harbor International (PHX) San Antonio International (SAT) | delayed | Claim Refund |
19.06.202518:53 | American Airlines 450 | Sky Harbor International (PHX) San Antonio International (SAT) | delayed | Claim Refund |
19.06.202517:29 | Air Tahiti Nui 2772 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202517:29 | Starlux 7017 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202517:29 | Hawaiian Airlines 6440 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202517:29 | Icelandair 7640 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
19.06.202516:05 | Southwest Airlines 898 | Sky Harbor International (PHX) San Antonio International (SAT) | delayed | Claim Refund |
18.06.202522:55 | Delta Air Lines 508 | Sky Harbor International (PHX) () | delayed | Claim Refund |
18.06.202519:51 | UPS Airlines 869 | Sky Harbor International (PHX) () | delayed | Claim Refund |
18.06.202519:11 | LATAM Airlines 6305 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202519:11 | Delta Air Lines 2442 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202519:11 | Air France 5755 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202519:11 | Air Europa 3313 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202519:11 | KLM 5263 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202519:11 | Korean Air 3935 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202519:11 | Virgin Atlantic 2715 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202519:11 | WestJet 7003 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202519:11 | Aeromexico 3470 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202518:52 | SkyWest Airlines 4906 | Sky Harbor International (PHX) Tucson International Airport (TUS) | delayed | Claim Refund |
18.06.202518:52 | AlphaSky 6554 | Sky Harbor International (PHX) Tucson International Airport (TUS) | delayed | Claim Refund |
18.06.202515:47 | Alaska Airlines 975 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202515:47 | Hawaiian Airlines 6444 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202515:47 | Starlux 7015 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202515:47 | Air Tahiti Nui 2418 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202515:46 | Delta Air Lines 1155 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202515:46 | Virgin Atlantic 1934 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202511:10 | Virgin Atlantic 3897 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202508:17 | Frontier Airlines 1723 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202508:17 | Volaris 2108 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202506:00 | Air Tahiti Nui 2513 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202506:00 | Hawaiian Airlines 6443 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
18.06.202506:00 | Qatar Airways 2961 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202521:40 | Southwest Airlines 4202 | Sky Harbor International (PHX) Boise Air Terminal/Gowen Field (BOI) | delayed | Claim Refund |
17.06.202520:30 | UPS Airlines 9300 | Sky Harbor International (PHX) () | delayed | Claim Refund |
17.06.202517:10 | empty | Sky Harbor International (PHX) Show Low (SOW) | delayed | Claim Refund |
17.06.202517:00 | Contour Aviation 3388 | Sky Harbor International (PHX) Show Low (SOW) | delayed | Claim Refund |
17.06.202515:47 | Air Tahiti Nui 2418 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202515:47 | Starlux 7015 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202515:47 | Alaska Airlines (Honoring Those Who Serv 975 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202515:47 | Hawaiian Airlines 6444 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:55 | Starlux 7013 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:55 | Air Tahiti Nui 2535 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:55 | American Airlines 6337 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:55 | Alaska Airlines 1006 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:55 | Hawaiian Airlines 6470 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:55 | Icelandair 7710 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:30 | Virgin Atlantic 5487 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:30 | Air France 2506 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:30 | KLM 7881 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202513:30 | Delta Air Lines 2447 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202511:30 | Contour Aviation 3344 | Sky Harbor International (PHX) Canyonlands Field (CNY) | delayed | Claim Refund |
17.06.202508:20 | Southwest Airlines 1477 | Sky Harbor International (PHX) Bob Hope (BUR) | delayed | Claim Refund |
17.06.202507:45 | Southwest Airlines 2367 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
17.06.202507:30 | Qatar Airways 7842 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202522:50 | Hawaiian Airlines 2422 | Sky Harbor International (PHX) () | delayed | Claim Refund |
16.06.202522:50 | Aer Lingus 5213 | Sky Harbor International (PHX) () | delayed | Claim Refund |
16.06.202522:50 | TAP Air Portugal 4354 | Sky Harbor International (PHX) () | delayed | Claim Refund |
16.06.202522:50 | JetBlue Airways 502 | Sky Harbor International (PHX) () | delayed | Claim Refund |
16.06.202520:35 | American Airlines 6309 | Sky Harbor International (PHX) Tucson International Airport (TUS) | delayed | Claim Refund |
16.06.202520:35 | British Airways 6932 | Sky Harbor International (PHX) Tucson International Airport (TUS) | delayed | Claim Refund |
16.06.202519:51 | UPS Airlines 869 | Sky Harbor International (PHX) () | delayed | Claim Refund |
16.06.202519:11 | Delta Air Lines 2442 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202519:11 | Korean Air 3935 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202519:11 | KLM 5263 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202519:11 | LATAM Airlines 6305 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202519:11 | WestJet 7003 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202519:11 | Air France 5755 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202519:11 | Aeromexico 3470 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202519:11 | Virgin Atlantic 2715 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202519:11 | Air Europa 3313 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
16.06.202518:55 | Southwest Airlines 1881 | Sky Harbor International (PHX) Tulsa International (TUL) | delayed | Claim Refund |
16.06.202518:52 | American Airlines 4906 | Sky Harbor International (PHX) Tucson International Airport (TUS) | delayed | Claim Refund |
16.06.202518:52 | AlphaSky 6554 | Sky Harbor International (PHX) Tucson International Airport (TUS) | delayed | Claim Refund |
16.06.202518:45 | Aeronaves TSM 2687 | Sky Harbor International (PHX) Gen Pesqueira Garcia (HMO) | delayed | Claim Refund |
16.06.202517:29 | Starlux 7017 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
