Heathrow Airport Flight Delay and Cancellation Compensation

Delayed and cancelled flights are the most common problems encountered by travelers. Luckily, the European Union has EU Regulation 261/2004, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the conditions under which passengers are entitled to compensation and assistance in the event of flight disruption.

Here, you will discover everything you need to know about European Union Regulation 261 and in which situations you are entitled to compensation.

Passenger Rights under EU 261/2004

Under EU Regulation 261/2004, travelers departing from or arriving at Heathrow Airport on flights operated by EU-based airlines have certain rights if they experience significant cancellations or delays. These rights include:

• Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
• Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
• Hotel accommodation if necessary: If an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
• Ticket refund or alternative flight: Travelers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
• Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation ranging from €250 to €600.

Heathrow Airport Flight Delay Compensation

Flyers encountering flight delays at Heathrow Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it complies with UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind that airlines are not required to provide compensation for delays caused by extraordinary circumstances beyond their control.

Heathrow Airport Flight Cancellation Compensation

In case of a flight cancellation causing inconvenience at the Heathrow Airport, according to EU 261, passengers are eligible to receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.

However, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Compensation might still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can refer to the table below to figure out the amount of compensation you are eligible for:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Keep in mind that airlines usually don’t provide compensation for cancellations caused by extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.

Which Heathrow Airport Flights are Covered by EU261?

If you are departing from an airport in the European Union and flying with an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law guarantees that you have certain rights in the event of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are protected by EU Regulation 261 and which are not:

Itinerary	EU Airline	Non-EU Airline
Departures from Heathrow Airport to anywhere	Yes	Yes
Arrivals at Heathrow Airport from inside the EU	Yes	No
Arrivals at Heathrow Airport from outside the EU	Yes	No

How to Claim Compensation from Heathrow Airport

Flight cancellations and delays often occur due to factors such as bad weather, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at Heathrow Airport, you could be eligible for compensation under EU 261/2004.

To initiate a compensation claim, proceed with these steps:

1. Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.

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