Flight cancellations and delays are the most common problems faced by travelers. Luckily, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 outlines the situations in which passengers are entitled to compensation and assistance in the event of flight disruption.
Here, you will find everything you need to know about European Union Regulation 261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers departing from or arriving at London Luton Airport on flights operated by EU-based airlines have certain rights if they experience significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: When an overnight stay is required, the airline is required to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers have the option to select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay was not caused by extraordinary circumstances and remained within the airline’s control, travelers have the right to claim financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
London Luton Airport Flight Delay Compensation
Passengers experiencing flight delays at London Luton Airport might be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays caused by extraordinary circumstances outside their control.
London Luton Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the London Luton Airport, according to EU 261/2004, passengers can get compensation of up to €600 if the airline notifies them less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation may still be available even when you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the length of the delay. You can refer to the following table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t provide compensation for cancellations caused by extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which London Luton Airport Flights are Covered by EU261?
When you’re departing from an airport within the European Union and flying on a flight originating in the EU operated by an airline, you are protected under EU Regulation 261/2004, which defines your air passenger rights. This law applies to both domestic and international flights and guarantees that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which situations are covered under EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from London Luton Airport to anywhere | Yes | Yes |
| Arrivals at London Luton Airport from inside the EU | Yes | No |
| Arrivals at London Luton Airport from outside the EU | Yes | No |
How to Claim Compensation from London Luton Airport
Flight cancellations and delays are common due to factors such as extreme weather conditions, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at London Luton Airport, you may be entitled to compensation under EU Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will do our best to get you your compensation. You only incur a fee if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.12.202513:50 | Israir Airlines 116 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
08.12.202510:50 | El Al 312 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
07.12.202514:40 | Wizz Air 5421 | Luton Airport (LON) Tromso/langnes (TOS) | Delayed | Claim Refund |
07.12.202514:05 | Wizz Air 3904 | Luton Airport (LON) Bacau (BCM) | Delayed | Claim Refund |
07.12.202513:15 | easyJet 2457 | Luton Airport (LON) Francisco Sá Carneiro (OPO) | Delayed | Claim Refund |
07.12.202512:15 | GlobeAir | Luton Airport (LON) Rotterdam Zestienhoven (RTM) | Delayed | Claim Refund |
07.12.202512:00 | NetJets Aviation | Luton Airport (LON) Le Bourget (PAR) | Delayed | Claim Refund |
07.12.202511:25 | Jetfly Aviation | Luton Airport (LON) Linate (MIL) | Delayed | Claim Refund |
07.12.202510:50 | El Al 312 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
07.12.202510:00 | empty | Luton Airport (LON) Washington Dulles International (WAS) | Delayed | Claim Refund |
07.12.202509:55 | easyJet 2613 | Luton Airport (LON) Hurghada (HRG) | Delayed | Claim Refund |
07.12.202509:15 | Ryanair 842 | Luton Airport (LON) Kerry (KIR) | Delayed | Claim Refund |
07.12.202508:30 | Wizz Air 2202 | Luton Airport (LON) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
07.12.202508:25 | Wizz Air 1002 | Luton Airport (LON) Pyrzowice (KTW) | Delayed | Claim Refund |
07.12.202507:30 | empty | Luton Airport (LON) Westchester County Apt (HPN) | Delayed | Claim Refund |
07.12.202507:25 | Wizz Air 5301 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
07.12.202507:15 | easyJet 2555 | Luton Airport (LON) Antalya (AYT) | Delayed | Claim Refund |
07.12.202507:05 | easyJet 629 | Luton Airport (LON) Aldergrove International Airport (BFS) | Delayed | Claim Refund |
07.12.202507:05 | easyJet 2511 | Luton Airport (LON) Schiphol (AMS) | Delayed | Claim Refund |
06.12.202515:50 | easyJet 2645 | Luton Airport (LON) Keflavik International (REK) | Delayed | Claim Refund |
06.12.202514:25 | Ryanair 423 | Luton Airport (LON) Cork (ORK) | Delayed | Claim Refund |
06.12.202513:05 | Wizz Air 5457 | Luton Airport (LON) Poprad/Tatry (TAT) | Delayed | Claim Refund |
06.12.202513:00 | Airsprint 844 | Luton Airport (LON) Goose Bay (YYR) | Delayed | Claim Refund |
06.12.202508:25 | Wizz Air 2002 | Luton Airport (LON) John Paul II Balice International (KRK) | Delayed | Claim Refund |
05.12.202523:55 | Ryanair | Luton Airport (LON) Dublin International (DUB) | Delayed | Claim Refund |
05.12.202520:10 | Wizz Air 3802 | Luton Airport (LON) Sibiu (SBZ) | Delayed | Claim Refund |
05.12.202518:00 | easyJet 2423 | Luton Airport (LON) Mérignac (BOD) | Delayed | Claim Refund |
05.12.202514:50 | easyJet 304 | Luton Airport (LON) Edinburgh (EDI) | cancelled | Claim Refund |
05.12.202514:20 | Ryanair 2351 | Luton Airport (LON) John Paul II Balice International (KRK) | Delayed | Claim Refund |
05.12.202509:00 | Wizz Air 4502 | Luton Airport (LON) Varna (VAR) | Delayed | Claim Refund |
05.12.202508:30 | Wizz Air 2202 | Luton Airport (LON) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
05.12.202508:05 | Wizz Air 3004 | Luton Airport (LON) Henri Coanda International (BUH) | Delayed | Claim Refund |
05.12.202506:15 | Wizz Air 3650 | Luton Airport (LON) Satu Mare (SUJ) | Delayed | Claim Refund |
05.12.202506:00 | Wizz Air 5455 | Luton Airport (LON) M. R. Štefánika (BTS) | Delayed | Claim Refund |
04.12.202517:00 | empty | Luton Airport (LON) Reykjavik Domestic (REK) | Delayed | Claim Refund |
04.12.202514:15 | Ryanair 1813 | Luton Airport (LON) John Paul II Balice International (KRK) | Delayed | Claim Refund |
04.12.202511:55 | easyJet 304 | Luton Airport (LON) Edinburgh (EDI) | Delayed | Claim Refund |
04.12.202511:10 | Ryanair 2351 | Luton Airport (LON) John Paul II Balice International (KRK) | Delayed | Claim Refund |
04.12.202508:45 | easyJet 302 | Luton Airport (LON) Edinburgh (EDI) | Delayed | Claim Refund |
03.12.202508:05 | Wizz Air 3502 | Luton Airport (LON) Timisoara (traian Vuia) International (TSR) | Delayed | Claim Refund |
03.12.202506:55 | Wizz Air 3602 | Luton Airport (LON) Salcea (SCV) | Delayed | Claim Refund |
02.12.202520:30 | Fly One 5618 | Luton Airport (LON) International Airport Chisinau (KIV) | Delayed | Claim Refund |
02.12.202507:25 | Wizz Air 5301 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
01.12.202517:55 | easyJet 605 | Luton Airport (LON) Edinburgh (EDI) | Delayed | Claim Refund |
01.12.202514:25 | easyJet 2623 | Luton Airport (LON) Menara (RAK) | Delayed | Claim Refund |
01.12.202514:10 | Wizz Air 3006 | Luton Airport (LON) Henri Coanda International (BUH) | Delayed | Claim Refund |
01.12.202514:00 | Qatar Executive 763 | Luton Airport (LON) Athens International Airport “Eleftherios Venizelos” (ATH) | Delayed | Claim Refund |
01.12.202513:50 | Ryanair 339 | Luton Airport (LON) Dublin International (DUB) | Delayed | Claim Refund |
01.12.202512:40 | easyJet 2555 | Luton Airport (LON) Antalya (AYT) | Delayed | Claim Refund |
01.12.202512:05 | easyJet 2517 | Luton Airport (LON) Schiphol (AMS) | Delayed | Claim Refund |
01.12.202512:05 | easyJet 639 | Luton Airport (LON) Jersey (JER) | Delayed | Claim Refund |
01.12.202511:55 | Ryanair 842 | Luton Airport (LON) Kerry (KIR) | Delayed | Claim Refund |
01.12.202510:50 | El Al 312 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
01.12.202510:30 | easyJet 2611 | Luton Airport (LON) Sharm el-Sheikh International Airport (SSH) | Delayed | Claim Refund |
01.12.202509:55 | easyJet 2613 | Luton Airport (LON) Hurghada (HRG) | Delayed | Claim Refund |
01.12.202509:00 | easyJet 402 | Luton Airport (LON) Glasgow International (GLA) | Delayed | Claim Refund |
01.12.202508:50 | Ryanair 338 | Luton Airport (LON) Dublin International (DUB) | Delayed | Claim Refund |
01.12.202508:45 | easyJet 302 | Luton Airport (LON) Edinburgh (EDI) | Delayed | Claim Refund |
01.12.202508:45 | Jet2 3859 | Luton Airport (LON) Gran Canaria (LPA) | Delayed | Claim Refund |
01.12.202508:40 | Wizz Air 2802 | Luton Airport (LON) Vienna International (VIE) | Delayed | Claim Refund |
01.12.202508:35 | NetJets Aviation | Luton Airport (LON) Lugano (LUG) | Delayed | Claim Refund |
01.12.202508:30 | Wizz Air 2202 | Luton Airport (LON) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
01.12.202508:30 | Wizz Air 1602 | Luton Airport (LON) Lech Walesa (GDN) | Delayed | Claim Refund |
01.12.202508:25 | Wizz Air 2002 | Luton Airport (LON) John Paul II Balice International (KRK) | Delayed | Claim Refund |
01.12.202508:25 | Wizz Air 1002 | Luton Airport (LON) Pyrzowice (KTW) | Delayed | Claim Refund |
01.12.202508:25 | Wizz Air 2002 | Luton Airport (LON) John Paul II Balice International (KRK) | Delayed | Claim Refund |
01.12.202508:20 | easyJet 16 | Luton Airport (LON) Aldergrove International Airport (BFS) | Delayed | Claim Refund |
01.12.202508:20 | Wizz Air 4302 | Luton Airport (LON) Sofia (SOF) | Delayed | Claim Refund |
01.12.202508:10 | Wizz Air 5315 | Luton Airport (LON) Sharm el-Sheikh International Airport (SSH) | Delayed | Claim Refund |
01.12.202508:05 | Wizz Air 3752 | Luton Airport (LON) Craiova (CRA) | Delayed | Claim Refund |
01.12.202508:05 | Wizz Air 3502 | Luton Airport (LON) Timisoara (traian Vuia) International (TSR) | Delayed | Claim Refund |
01.12.202508:05 | Wizz Air 3302 | Luton Airport (LON) Cluj Napoca International Airport (CLJ) | Delayed | Claim Refund |
01.12.202508:00 | easyJet 2657 | Luton Airport (LON) Keflavik International (REK) | Delayed | Claim Refund |
30.11.202514:05 | Wizz Air 3904 | Luton Airport (LON) Bacau (BCM) | Delayed | Claim Refund |
30.11.202509:45 | VistaJet 437 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
30.11.202507:25 | Wizz Air 5301 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
29.11.202508:25 | Wizz Air 2002 | Luton Airport (LON) John Paul II Balice International (KRK) | Delayed | Claim Refund |
28.11.202517:35 | Ryanair 3472 | Luton Airport (LON) Jasionka (RZE) | Delayed | Claim Refund |
28.11.202509:30 | Wizz Air 3002 | Luton Airport (LON) Henri Coanda International (BUH) | Delayed | Claim Refund |
28.11.202509:30 | VistaJet 957 | Luton Airport (LON) Rovaniemi (RVN) | Delayed | Claim Refund |
28.11.202509:15 | Ryanair 3886 | Luton Airport (LON) Malta International (MLA) | Delayed | Claim Refund |
28.11.202508:25 | Wizz Air 2002 | Luton Airport (LON) John Paul II Balice International (KRK) | Delayed | Claim Refund |
28.11.202508:20 | Wizz Air 5301 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
28.11.202507:55 | El Al 312 | Luton Airport (LON) Ben Gurion International (TLV) | Delayed | Claim Refund |
28.11.202506:55 | Wizz Air 5483 | Luton Airport (LON) International Airport Chisinau (KIV) | Delayed | Claim Refund |
27.11.202520:00 | Ryanair 339 | Luton Airport (LON) Dublin International (DUB) | Delayed | Claim Refund |
27.11.202519:20 | Wizz Air 2206 | Luton Airport (LON) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
27.11.202518:30 | DragonFly Executive 77 | Luton Airport (LON) Cardiff (CWL) | Delayed | Claim Refund |
27.11.202513:00 | VistaJet 738 | Luton Airport (LON) King Khaled International (RUH) | Delayed | Claim Refund |
27.11.202509:15 | Wizz Air 6002 | Luton Airport (LON) Leonardo Da Vinci (Fiumicino) (ROM) | Delayed | Claim Refund |
26.11.202520:00 | Prince Aviation | Luton Airport (LON) International Airport Chisinau (KIV) | Delayed | Claim Refund |
26.11.202519:20 | Wizz Air 2206 | Luton Airport (LON) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
26.11.202515:15 | Wizz Air 3904 | Luton Airport (LON) Bacau (BCM) | Delayed | Claim Refund |
26.11.202507:00 | easyJet 2601 | Luton Airport (LON) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
26.11.202507:00 | easyJet 2453 | Luton Airport (LON) Faro (FAO) | Delayed | Claim Refund |
25.11.202514:10 | Wizz Air 3006 | Luton Airport (LON) Henri Coanda International (BUH) | Delayed | Claim Refund |
25.11.202511:05 | Ryanair 5455 | Luton Airport (LON) Capodichino (NAP) | Delayed | Claim Refund |
25.11.202509:30 | GainJet | Luton Airport (LON) Santiago De Compostela (SCQ) | Delayed | Claim Refund |
25.11.202508:25 | Wizz Air 1602 | Luton Airport (LON) Lech Walesa (GDN) | Delayed | Claim Refund |
24.11.202512:00 | VistaJet 956 | Luton Airport (LON) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
