Coping with flight problems can be quite upsetting. However, the positive thing is that the European Union has regulations to support travelers when things don’t go as planned. If you’re taking a plane in the EU, it’s a good idea to understand these regulations. They can be useful if your flight is disrupted.
Knowing what you’re entitled to can make handling travel issues much easier. While it won’t get you to your destination quicker, it can help you feel less stressed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s help available in the case of a flight disruption. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund
- A different flight option
- Compensation to make up for the trouble
Remember to inquire with airline staff about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Norwegian Air Flight Delay Compensation
Travel setbacks from Norwegian Air can be very frustrating. However there’s some good news: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What is important is when you land, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on the length of your journey. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Curious about exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Norwegian Air Flight Cancellation Compensation
Europe has laws to help you in case of flight cancellation. Here’s what you should know:
If your flight is cancelled less than two weeks before your scheduled departure, you might get compensation up to €600. However, there’s a condition – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The airline can avoid paying you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you can still receive compensation. The key factor is your arrival time at your destination.
The amount you could receive is based on two factors:
- The distance of your flight
- The time difference between the scheduled and actual arrival
Therefore, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Check out the following table to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Norwegian Air
It’s crucial to be aware of how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s what you need to do:
- Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.
Remember that you have the right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed as a result of operational issues or technical issues, if it was not caused by extraordinary circumstances including adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which Norwegian Air Flights are Covered by EU261?
The air passenger protection regulations of the European Union are far-reaching. They cover any flight taking off from a European Union member state airport and every flight landing at a European Union member state airport provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline within, to, or from Europe, you probably have these rights. It’s good to understand these regulations – they’re there to assist you if issues arise with your flight. They guarantee you’re not stranded when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Norwegian Air is not always responsible when flights are delayed or cancelled. At times, situations arise that the airline can’t control, like severe weather conditions or unforeseen issues.
For example, if there’s a sudden storm, an airport emergency, or an air traffic control strike, Norwegian Air is not liable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these things happen, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties occur.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
