Compensation and Reimbursement for Air Mauritius Strike

Flight delays or cancellations caused by an airline strike can seriously disrupt travel plans. However, in many cases, passengers are covered under EU261 regulation. This regulation establishes the rules for compensation and assistance for travelers during airline strikes. In this article, we will look at your rights as a passenger and the steps to seek compensation from the airline.

When Are You Entitled to Air Mauritius Strike Compensation?

European Union Regulation 261/2004 protects passengers affected by airline strikes. This law obliges the airline to issue compensation in case of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, as a result, the airline is responsible for them.

It is important to understand that the situation with compensation is complex. Some strikes may fall under the “extraordinary circumstances” exception. These include strikes by cargo handlers, firefighters, ground personnel, etc. When faced with disruptions resulting from these ground staff, the chances of receiving compensation may be significantly reduced. It is crucial to determine exactly which staff is involved in the strike. This directly affects your eligibility for compensation.

Flight Cancellation Compensation

In cases of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you during the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.

It is crucial to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as displayed in the following table:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Flight Delay Compensation

Under the EU261 regulation, if your flight is delayed and you arrive at your final destination more than three hours later than scheduled, you are eligible for compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you arrive at your final destination, not on how late the plane took off.

The amount of compensation is based on the distance of the flight and the duration of the delay:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Requirements for Air Mauritius Strike Compensation

When an airline strike occurs, passengers may be entitled to compensation, but certain criteria must be met. It’s important to understand these requirements to properly navigate the compensation process:

• Your flight must be covered by the EU261 regulation. This covers all flights leaving from EU airports, regardless of the airline. It also covers flights arriving in the EU, but only when operated by an EU-based airline.
• A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by 3 hours or more at the final destination, or it was cancelled with less than 14 days’ notice before the scheduled departure.
• You must have a valid reservation and be ready to travel. This includes having a valid booking and all essential travel documents prepared (passport, visas).
• You need to arrive at the airport on time. Complete check-in within the specified time by your airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to maintain eligibility for compensation.

If you believe you meet these conditions following a Air Mauritius strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Being aware of your rights and responsibilities is the first step towards potentially obtaining compensation for an airline strike.

How to Claim Air Mauritius Strike Compensation

Dealing with delayed or cancelled flights due to strikes is always frustrating. Such situations can ruin not just your trip but also create problems – emotional, financial, etc. To get compensated for this inconvenience, proceed with these steps:

1. Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.

By following these steps, you will secure the compensation you are entitled to under EU law.

Other Rights in Case of a Flight Strike

In addition to compensation, passengers must know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Note that the services we are describing below fall under the airline company’s duty to care for each passenger.

Right to Care

When the flight delay is two hours or more, the airline is obligated to provide affected passengers with certain services to reduce discomfort. Some of the basic services include free beverages and meals. Additionally, the affected passengers have a right to make 2 phone calls and send faxes, or emails for free.

Rebooking or Refunds

If your flight gets cancelled or delayed by 5+ hours, you can request a full refund or an alternative flight to your final destination. These solutions offer some flexibility, which is great because you can choose what works best for you.

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