Flight delays and cancellations are the most common problems faced by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the conditions in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about Regulation EU261 and when you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Dubai International Airport Flight Delay Compensation
Flyers encountering flight delays at Dubai International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances outside their control.
Dubai International Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Dubai International Airport, according to EU 261, flyers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can refer to the table below to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Dubai International Airport Flights are Covered by EU261?
Even though Dubai International Airport is not within the EU, EU Regulation 261/2004 could still cover some flights. Travelers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines are covered by EU 261/2004.
Therefore, despite their geographic location outside the EU, certain flights from Dubai International Airport may be subject to European laws if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Dubai International Airport to anywhere | Yes | No |
| Arrivals at Dubai International Airport from inside the EU | Yes | No |
| Arrivals at Dubai International Airport from outside the EU | No | No |
How to Claim Compensation from Dubai International Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Dubai International Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
12.07.202513:35 | flydubai 1503 | Chelsea Twr EY Bus Station (DXB) John Paul II Balice International (KRK) | Delayed | Claim Refund |
12.07.202513:35 | Emirates 2320 | Chelsea Twr EY Bus Station (DXB) John Paul II Balice International (KRK) | Delayed | Claim Refund |
12.07.202509:55 | Emirates 229 | Chelsea Twr EY Bus Station (DXB) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
12.07.202507:45 | Emirates 312 | Chelsea Twr EY Bus Station (DXB) Haneda Airport (TYO) | Delayed | Claim Refund |
12.07.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (DXB) Haneda Airport (TYO) | Delayed | Claim Refund |
11.07.202513:35 | flydubai 1503 | Chelsea Twr EY Bus Station (DXB) John Paul II Balice International (KRK) | Delayed | Claim Refund |
11.07.202513:35 | Emirates 2320 | Chelsea Twr EY Bus Station (DXB) John Paul II Balice International (KRK) | Delayed | Claim Refund |
11.07.202512:05 | flydubai 725 | Chelsea Twr EY Bus Station (DXB) Batum (BUS) | Delayed | Claim Refund |
11.07.202512:05 | Emirates 2412 | Chelsea Twr EY Bus Station (DXB) Batum (BUS) | Delayed | Claim Refund |
11.07.202510:25 | Emirates 2090 | Chelsea Twr EY Bus Station (DXB) Lar Airport (LRR) | Delayed | Claim Refund |
11.07.202510:25 | flydubai 267 | Chelsea Twr EY Bus Station (DXB) Lar Airport (LRR) | Delayed | Claim Refund |
11.07.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (DXB) Haneda Airport (TYO) | Delayed | Claim Refund |
11.07.202507:45 | Emirates 312 | Chelsea Twr EY Bus Station (DXB) Haneda Airport (TYO) | Delayed | Claim Refund |
11.07.202504:00 | Kam Air 924 | Chelsea Twr EY Bus Station (DXB) Kandahar (KDH) | Delayed | Claim Refund |
10.07.202516:20 | Emirates 2412 | Chelsea Twr EY Bus Station (DXB) Batum (BUS) | Delayed | Claim Refund |
10.07.202516:20 | flydubai 725 | Chelsea Twr EY Bus Station (DXB) Batum (BUS) | Delayed | Claim Refund |
10.07.202509:55 | Emirates 229 | Chelsea Twr EY Bus Station (DXB) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (DXB) Haneda Airport (TYO) | Delayed | Claim Refund |
09.07.202514:00 | Mahan Air 62 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
09.07.202512:00 | flydubai 1929 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
09.07.202512:00 | Emirates 2490 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
09.07.202511:25 | IndiGo 1488 | Chelsea Twr EY Bus Station (DXB) Bhubaneswar (BBI) | Delayed | Claim Refund |
09.07.202511:00 | Emirates 2092 | Chelsea Twr EY Bus Station (DXB) Shahid Dastghaib International (SYZ) | Delayed | Claim Refund |
09.07.202511:00 | flydubai 241 | Chelsea Twr EY Bus Station (DXB) Shahid Dastghaib International (SYZ) | Delayed | Claim Refund |
09.07.202510:50 | Air Baltic 5807 | Chelsea Twr EY Bus Station (DXB) Soekarno-Hatta International (JKT) | Delayed | Claim Refund |
09.07.202510:50 | flydubai 6358 | Chelsea Twr EY Bus Station (DXB) Soekarno-Hatta International (JKT) | Delayed | Claim Refund |
09.07.202510:50 | Emirates 358 | Chelsea Twr EY Bus Station (DXB) Soekarno-Hatta International (JKT) | Delayed | Claim Refund |
09.07.202510:50 | Garuda Indonesia 8852 | Chelsea Twr EY Bus Station (DXB) Soekarno-Hatta International (JKT) | Delayed | Claim Refund |
09.07.202510:40 | Emirates 123 | Chelsea Twr EY Bus Station (DXB) Istanbul Airport (IST) | Delayed | Claim Refund |
09.07.202510:40 | Emirates 2146 | Chelsea Twr EY Bus Station (DXB) Mikonos (JMK) | Delayed | Claim Refund |
09.07.202510:40 | flydubai 1815 | Chelsea Twr EY Bus Station (DXB) Mikonos (JMK) | Delayed | Claim Refund |
09.07.202510:40 | Emirates 723 | Chelsea Twr EY Bus Station (DXB) Bole International (ADD) | Delayed | Claim Refund |
09.07.202510:40 | Qantas 8723 | Chelsea Twr EY Bus Station (DXB) Bole International (ADD) | Delayed | Claim Refund |
09.07.202510:40 | Air Canada 7593 | Chelsea Twr EY Bus Station (DXB) Bole International (ADD) | Delayed | Claim Refund |
09.07.202510:40 | Qantas 8123 | Chelsea Twr EY Bus Station (DXB) Istanbul Airport (IST) | Delayed | Claim Refund |
09.07.202510:40 | United Airlines 6604 | Chelsea Twr EY Bus Station (DXB) Bole International (ADD) | Delayed | Claim Refund |
09.07.202510:35 | Qantas 8434 | Chelsea Twr EY Bus Station (DXB) Brisbane International (BNE) | Delayed | Claim Refund |
09.07.202510:35 | Emirates 434 | Chelsea Twr EY Bus Station (DXB) Brisbane International (BNE) | Delayed | Claim Refund |
09.07.202510:25 | Condor 5912 | Chelsea Twr EY Bus Station (DXB) Phuket International (HKT) | Delayed | Claim Refund |
09.07.202510:25 | Air Baltic 5815 | Chelsea Twr EY Bus Station (DXB) Phuket International (HKT) | Delayed | Claim Refund |
09.07.202510:25 | Emirates 396 | Chelsea Twr EY Bus Station (DXB) Phuket International (HKT) | Delayed | Claim Refund |
09.07.202510:20 | Qantas 8412 | Chelsea Twr EY Bus Station (DXB) Sydney Kingsford Smith Airport (SYD) | Delayed | Claim Refund |
09.07.202510:20 | Emirates 412 | Chelsea Twr EY Bus Station (DXB) Sydney Kingsford Smith Airport (SYD) | Delayed | Claim Refund |
09.07.202510:20 | Condor 5942 | Chelsea Twr EY Bus Station (DXB) Sydney Kingsford Smith Airport (SYD) | Delayed | Claim Refund |
09.07.202510:15 | Emirates 2190 | Chelsea Twr EY Bus Station (DXB) Kisauni (ZNZ) | Delayed | Claim Refund |
09.07.202510:15 | flydubai 1687 | Chelsea Twr EY Bus Station (DXB) Kisauni (ZNZ) | Delayed | Claim Refund |
09.07.202509:20 | Emirates 2012 | Chelsea Twr EY Bus Station (DXB) Franjo Tudman International Airport (ZAG) | Delayed | Claim Refund |
09.07.202509:20 | flydubai 1793 | Chelsea Twr EY Bus Station (DXB) Franjo Tudman International Airport (ZAG) | Delayed | Claim Refund |
09.07.202509:15 | flydubai 1789 | Chelsea Twr EY Bus Station (DXB) Brnik (LJU) | Delayed | Claim Refund |
09.07.202509:15 | Emirates 2122 | Chelsea Twr EY Bus Station (DXB) Brnik (LJU) | Delayed | Claim Refund |
09.07.202509:10 | flydubai 6398 | Chelsea Twr EY Bus Station (DXB) Ngurah Rai International (DPS) | Delayed | Claim Refund |
09.07.202509:10 | Emirates 398 | Chelsea Twr EY Bus Station (DXB) Ngurah Rai International (DPS) | Delayed | Claim Refund |
09.07.202509:10 | Garuda Indonesia 8854 | Chelsea Twr EY Bus Station (DXB) Ngurah Rai International (DPS) | Delayed | Claim Refund |
09.07.202509:00 | Qantas 8370 | Chelsea Twr EY Bus Station (DXB) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
09.07.202509:00 | Emirates 370 | Chelsea Twr EY Bus Station (DXB) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
09.07.202508:55 | Emirates 127 | Chelsea Twr EY Bus Station (DXB) Vienna International (VIE) | Delayed | Claim Refund |
09.07.202508:55 | Emirates 215 | Chelsea Twr EY Bus Station (DXB) Los Angeles International (LAX) | Delayed | Claim Refund |
09.07.202508:55 | Qantas 8127 | Chelsea Twr EY Bus Station (DXB) Vienna International (VIE) | Delayed | Claim Refund |
09.07.202508:50 | Air India Express 192 | Chelsea Twr EY Bus Station (DXB) Raja Sansi International Airport (ATQ) | Delayed | Claim Refund |
09.07.202508:50 | Air India 9092 | Chelsea Twr EY Bus Station (DXB) Raja Sansi International Airport (ATQ) | Delayed | Claim Refund |
09.07.202508:40 | Qantas 8157 | Chelsea Twr EY Bus Station (DXB) Arlanda (STO) | Delayed | Claim Refund |
09.07.202508:40 | Emirates 157 | Chelsea Twr EY Bus Station (DXB) Arlanda (STO) | Delayed | Claim Refund |
09.07.202508:40 | Icelandair 6005 | Chelsea Twr EY Bus Station (DXB) Arlanda (STO) | Delayed | Claim Refund |
09.07.202508:35 | Emirates 2446 | Chelsea Twr EY Bus Station (DXB) Tribhuvan International (KTM) | Delayed | Claim Refund |
09.07.202508:35 | flydubai 539 | Chelsea Twr EY Bus Station (DXB) Tribhuvan International (KTM) | Delayed | Claim Refund |
09.07.202508:30 | Emirates 2066 | Chelsea Twr EY Bus Station (DXB) Lawica (POZ) | Delayed | Claim Refund |
09.07.202508:30 | Emirates 201 | Chelsea Twr EY Bus Station (DXB) John F Kennedy International (NYC) | Delayed | Claim Refund |
09.07.202508:25 | Emirates 45 | Chelsea Twr EY Bus Station (DXB) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
09.07.202508:25 | Icelandair 6025 | Chelsea Twr EY Bus Station (DXB) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
09.07.202508:25 | Qantas 8045 | Chelsea Twr EY Bus Station (DXB) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
09.07.202508:00 | Icelandair 6065 | Chelsea Twr EY Bus Station (DXB) Gatwick (LON) | Delayed | Claim Refund |
09.07.202508:00 | Qantas 8015 | Chelsea Twr EY Bus Station (DXB) Gatwick (LON) | Delayed | Claim Refund |
09.07.202508:00 | Emirates 15 | Chelsea Twr EY Bus Station (DXB) Gatwick (LON) | Delayed | Claim Refund |
09.07.202507:50 | Emirates 855 | Chelsea Twr EY Bus Station (DXB) () | Delayed | Claim Refund |
09.07.202507:50 | Icelandair 6027 | Chelsea Twr EY Bus Station (DXB) Glasgow International (GLA) | Delayed | Claim Refund |
09.07.202507:50 | Emirates 941 | Chelsea Twr EY Bus Station (DXB) Baghdad International (BGW) | Delayed | Claim Refund |
09.07.202507:50 | Qantas 8027 | Chelsea Twr EY Bus Station (DXB) Glasgow International (GLA) | Delayed | Claim Refund |
09.07.202507:50 | Emirates 27 | Chelsea Twr EY Bus Station (DXB) Glasgow International (GLA) | Delayed | Claim Refund |
09.07.202507:40 | Air Mauritius 9930 | Chelsea Twr EY Bus Station (DXB) Quaid-e-azam International (KHI) | Delayed | Claim Refund |
09.07.202507:40 | Emirates 2391 | Chelsea Twr EY Bus Station (DXB) Capodichino (NAP) | Delayed | Claim Refund |
09.07.202507:40 | Emirates 600 | Chelsea Twr EY Bus Station (DXB) Quaid-e-azam International (KHI) | Delayed | Claim Refund |
09.07.202507:40 | flydubai 1681 | Chelsea Twr EY Bus Station (DXB) Capodichino (NAP) | Delayed | Claim Refund |
09.07.202507:30 | Qantas 8159 | Chelsea Twr EY Bus Station (DXB) Gardermoen (OSL) | Delayed | Claim Refund |
09.07.202507:30 | Icelandair 6051 | Chelsea Twr EY Bus Station (DXB) Gardermoen (OSL) | Delayed | Claim Refund |
09.07.202507:30 | Emirates 159 | Chelsea Twr EY Bus Station (DXB) Gardermoen (OSL) | Delayed | Claim Refund |
09.07.202507:25 | Qantas 8017 | Chelsea Twr EY Bus Station (DXB) Manchester Airport (MAN) | Delayed | Claim Refund |
09.07.202507:25 | Emirates 17 | Chelsea Twr EY Bus Station (DXB) Manchester Airport (MAN) | Delayed | Claim Refund |
09.07.202507:25 | Garuda Indonesia 8869 | Chelsea Twr EY Bus Station (DXB) Manchester Airport (MAN) | Delayed | Claim Refund |
09.07.202507:15 | flydubai 613 | Chelsea Twr EY Bus Station (DXB) Trabzon (TZX) | Delayed | Claim Refund |
09.07.202507:15 | flydubai 1425 | Chelsea Twr EY Bus Station (DXB) Euroairport France (EAP) | Delayed | Claim Refund |
09.07.202507:15 | Emirates 2365 | Chelsea Twr EY Bus Station (DXB) Trabzon (TZX) | Delayed | Claim Refund |
09.07.202507:15 | Emirates 2326 | Chelsea Twr EY Bus Station (DXB) Euroairport France (EAP) | Delayed | Claim Refund |
09.07.202507:05 | Emirates 2192 | Chelsea Twr EY Bus Station (DXB) Khwaja Rawash (KBL) | Delayed | Claim Refund |
09.07.202507:05 | flydubai 8009 | Chelsea Twr EY Bus Station (DXB) Khwaja Rawash (KBL) | Delayed | Claim Refund |
09.07.202506:55 | Kenya Airways 305 | Chelsea Twr EY Bus Station (DXB) Jomo Kenyatta International (NBO) | Delayed | Claim Refund |
09.07.202506:55 | Air Mauritius 9962 | Chelsea Twr EY Bus Station (DXB) King Abdulaziz International (JED) | Delayed | Claim Refund |
09.07.202506:55 | Emirates 805 | Chelsea Twr EY Bus Station (DXB) King Abdulaziz International (JED) | Delayed | Claim Refund |
09.07.202506:00 | Emirates 2218 | Chelsea Twr EY Bus Station (DXB) Yohannes IV (ASM) | Delayed | Claim Refund |
09.07.202506:00 | flydubai 8499 | Chelsea Twr EY Bus Station (DXB) Yohannes IV (ASM) | Delayed | Claim Refund |
09.07.202504:45 | Airblue 417 | Chelsea Twr EY Bus Station (DXB) Alama Iqbal International (LHE) | Delayed | Claim Refund |
