Flight delays and cancellations are the most frequent issues faced by travelers. Luckily, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 specifies the situations in which passengers are entitled to compensation and assistance in cases of flight disruption.
Here, you will find everything you need to know about Regulation EU261 and when you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU 261, passengers arriving at Curaçao International Airport from EU countries or departing from Curaçao International Airport to anywhere on flights operated by airlines from the EU have specific rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period;
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is required to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers have the option to select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and remained within the airline’s control, passengers could qualify for financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Curaçao International Airport Flight Delay Compensation
Passengers facing flight delays at Curaçao International Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it follows UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays resulting from extraordinary circumstances beyond their control.
Curaçao International Airport Flight Cancellation Compensation
In the event of a cancelled flight causing inconvenience at the Curaçao International Airport, according to EU 261, travelers can get compensation of up to €600 if the airline informs them less than 14 days before departure.
Nevertheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the length of the delay. You can check this table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances beyond their control, such as severe weather or air traffic control strikes.
Which Curaçao International Airport Flights are Covered by EU261?
Although Curaçao International Airport is not within the EU, European Union Regulation 261/2004 may still apply to some flights. Passengers arriving at Curaçao International Airport from EU countries or departing from Curaçao International Airport to anywhere on flights operated by airlines from the EU are covered by EU 261.
Therefore, despite their geographic location beyond the EU, certain flights departing from Curaçao International Airport may be subject to European regulations if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Curaçao International Airport to anywhere | Yes | No |
| Arrivals at Curaçao International Airport from inside the EU | Yes | No |
| Arrivals at Curaçao International Airport from outside the EU | No | No |
How to Claim Compensation from Curaçao International Airport
Flight cancellations and delays are common due to factors such as bad weather, air traffic congestion, mechanical problems, or crew shortages. If you experience a flight disruption at Curaçao International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate a compensation claim, take the following steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will do our best to obtain your rightful compensation. You are only charged if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.11.202514:30 | Divi Divi Air 224 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
07.11.202513:25 | Divi Divi Air 220 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
07.11.202512:05 | Divi Divi Air 274 | Hato International Airport (CUR) Reina Beatrix (AUA) | Delayed | Claim Refund |
07.11.202512:00 | Divi Divi Air 218 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
07.11.202510:25 | Divi Divi Air 214 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
07.11.202510:05 | Divi Divi Air 268 | Hato International Airport (CUR) Reina Beatrix (AUA) | Delayed | Claim Refund |
07.11.202510:00 | euroairlines 9152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
07.11.202510:00 | Winair 805 | Hato International Airport (CUR) Reina Beatrix (AUA) | Delayed | Claim Refund |
07.11.202510:00 | 809 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
07.11.202510:00 | 3474 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
07.11.202510:00 | Air Century 152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
04.11.202512:15 | GlobalX 201 | Hato International Airport (CUR) Miami International Airport (MIA) | Delayed | Claim Refund |
04.11.202510:00 | euroairlines 9152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
04.11.202510:00 | 809 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
04.11.202510:00 | 3474 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
04.11.202510:00 | Air Century 152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
02.11.202522:07 | World Atlantic Airlines 613 | Hato International Airport (CUR) Miami International Airport (MIA) | Delayed | Claim Refund |
02.11.202519:30 | GlobalX 203 | Hato International Airport (CUR) Miami International Airport (MIA) | Delayed | Claim Refund |
02.11.202517:40 | American Airlines 330 | Hato International Airport (CUR) Miami International Airport (MIA) | Delayed | Claim Refund |
02.11.202517:40 | Qatar Airways 2909 | Hato International Airport (CUR) Miami International Airport (MIA) | Delayed | Claim Refund |
30.10.202516:20 | Air Canada Rouge 1865 | Hato International Airport (CUR) Lester B. Pearson International (YTO) | Delayed | Claim Refund |
28.10.202514:30 | Divi Divi Air 224 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
28.10.202514:00 | Z Air 677 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
24.10.202510:00 | Air Century 152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
24.10.202510:00 | 809 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
24.10.202510:00 | euroairlines 9152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
24.10.202510:00 | 3474 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
09.10.202517:50 | SA AVIANCA 79 | Hato International Airport (CUR) El Nuevo Dorado International (BOG) | Delayed | Claim Refund |
08.10.202518:00 | Divi Divi Air 230 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
08.10.202514:30 | Divi Divi Air 224 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
08.10.202512:00 | Divi Divi Air 218 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
07.10.202510:00 | 809 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
07.10.202510:00 | 3474 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
07.10.202510:00 | euroairlines 9152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
07.10.202510:00 | Air Century 152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
06.10.202515:00 | Surinam Airways 481 | Hato International Airport (CUR) Miami International Airport (MIA) | Delayed | Claim Refund |
04.10.202512:00 | Divi Divi Air 218 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
04.10.202511:05 | SA AVIANCA 93 | Hato International Airport (CUR) El Nuevo Dorado International (BOG) | Delayed | Claim Refund |
04.10.202510:25 | Divi Divi Air 214 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
04.10.202508:25 | Divi Divi Air 212 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
03.10.202517:50 | SA AVIANCA 79 | Hato International Airport (CUR) El Nuevo Dorado International (BOG) | Delayed | Claim Refund |
03.10.202515:45 | Z Air 716 | Hato International Airport (CUR) Princess Juliana International (SXM) | Delayed | Claim Refund |
03.10.202515:00 | Surinam Airways 481 | Hato International Airport (CUR) Miami International Airport (MIA) | Delayed | Claim Refund |
01.10.202510:45 | LASER Airlines 2933 | Hato International Airport (CUR) Simon Bolivar International Airport (CCS) | Delayed | Claim Refund |
30.09.202510:00 | Air Century 152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
30.09.202510:00 | euroairlines 9152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
30.09.202510:00 | 3474 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
30.09.202510:00 | 809 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
29.09.202510:45 | Z Air 590 | Hato International Airport (CUR) E Cortissoz (BAQ) | Delayed | Claim Refund |
29.09.202508:25 | Divi Divi Air 212 | Hato International Airport (CUR) Flamingo International (BON) | Delayed | Claim Refund |
26.09.202515:00 | Surinam Airways 481 | Hato International Airport (CUR) Miami International Airport (MIA) | Delayed | Claim Refund |
26.09.202510:00 | Air Century 152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
26.09.202510:00 | 809 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
26.09.202510:00 | euroairlines 9152 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
26.09.202510:00 | 3474 | Hato International Airport (CUR) Dr.Joaquin Balaguer (JBQ) | Delayed | Claim Refund |
