Flight delays and cancellations are the most common problems faced by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the conditions in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about Regulation EU261 and when you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Dubai International Airport Flight Delay Compensation
Flyers encountering flight delays at Dubai International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances outside their control.
Dubai International Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Dubai International Airport, according to EU 261, flyers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can refer to the table below to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Dubai International Airport Flights are Covered by EU261?
Even though Dubai International Airport is not within the EU, EU Regulation 261/2004 could still cover some flights. Travelers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines are covered by EU 261/2004.
Therefore, despite their geographic location outside the EU, certain flights from Dubai International Airport may be subject to European laws if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Dubai International Airport to anywhere | Yes | No |
| Arrivals at Dubai International Airport from inside the EU | Yes | No |
| Arrivals at Dubai International Airport from outside the EU | No | No |
How to Claim Compensation from Dubai International Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Dubai International Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202512:30 | Iraqi Airways 108 | Chelsea Twr EY Bus Station (DXB) Erbil International (irbil Northwest) (EBL) | delayed | Claim Refund |
29.05.202511:55 | Air Astana 206 | Chelsea Twr EY Bus Station (DXB) Astana (TSE) | delayed | Claim Refund |
29.05.202510:25 | flydubai 267 | Chelsea Twr EY Bus Station (DXB) Lar Airport (LRR) | delayed | Claim Refund |
29.05.202510:25 | Emirates 2090 | Chelsea Twr EY Bus Station (DXB) Lar Airport (LRR) | delayed | Claim Refund |
29.05.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (DXB) Haneda Airport (HND) | delayed | Claim Refund |
29.05.202507:35 | flydubai 1787 | Chelsea Twr EY Bus Station (DXB) John Paul II Balice International (KRK) | delayed | Claim Refund |
29.05.202507:35 | Emirates 2433 | Chelsea Twr EY Bus Station (DXB) John Paul II Balice International (KRK) | delayed | Claim Refund |
29.05.202506:30 | Uganda Airlines 445 | Chelsea Twr EY Bus Station (DXB) Entebbe (EBB) | delayed | Claim Refund |
28.05.202521:40 | Emirates 500 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202521:35 | flydubai 1721 | Chelsea Twr EY Bus Station (DXB) Almaty (ALA) | delayed | Claim Refund |
28.05.202521:35 | Emirates 2422 | Chelsea Twr EY Bus Station (DXB) Almaty (ALA) | delayed | Claim Refund |
28.05.202521:25 | Emirates 522 | Chelsea Twr EY Bus Station (DXB) Thiruvananthapuram International (TRV) | delayed | Claim Refund |
28.05.202521:20 | Wizz Air 2498 | Chelsea Twr EY Bus Station (DXB) Liszt Ferenc International (BUD) | delayed | Claim Refund |
28.05.202521:15 | Qantas 8404 | Chelsea Twr EY Bus Station (DXB) Melbourne – Tullamarine Airport (MEL) | delayed | Claim Refund |
28.05.202521:15 | Emirates 404 | Chelsea Twr EY Bus Station (DXB) Melbourne – Tullamarine Airport (MEL) | delayed | Claim Refund |
28.05.202521:15 | flydubai 755 | Chelsea Twr EY Bus Station (DXB) Istanbul Airport (IST) | delayed | Claim Refund |
28.05.202521:15 | Alitalia 5636 | Chelsea Twr EY Bus Station (DXB) Melbourne – Tullamarine Airport (MEL) | delayed | Claim Refund |
28.05.202521:15 | flydubai 19 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202521:15 | Emirates 2214 | Chelsea Twr EY Bus Station (DXB) Istanbul Airport (IST) | delayed | Claim Refund |
28.05.202520:55 | Emirates 3482 | Chelsea Twr EY Bus Station (DXB) Seoul (Incheon) (ICN) | delayed | Claim Refund |
28.05.202520:55 | Korean Air 952 | Chelsea Twr EY Bus Station (DXB) Seoul (Incheon) (ICN) | delayed | Claim Refund |
28.05.202520:55 | Saudia 6613 | Chelsea Twr EY Bus Station (DXB) Seoul (Incheon) (ICN) | delayed | Claim Refund |
28.05.202520:35 | flynas 792 | Chelsea Twr EY Bus Station (DXB) Mohammad Bin Abdulaziz (MED) | delayed | Claim Refund |
28.05.202520:30 | Air China LTD 762 | Chelsea Twr EY Bus Station (DXB) Hangzhou (HGH) | delayed | Claim Refund |
28.05.202520:30 | Saudia 561 | Chelsea Twr EY Bus Station (DXB) King Khaled International (RUH) | delayed | Claim Refund |
28.05.202520:30 | Korean Air 6681 | Chelsea Twr EY Bus Station (DXB) King Khaled International (RUH) | delayed | Claim Refund |
28.05.202520:30 | Aeroflot 4120 | Chelsea Twr EY Bus Station (DXB) King Khaled International (RUH) | delayed | Claim Refund |
28.05.202520:30 | Alitalia 5425 | Chelsea Twr EY Bus Station (DXB) King Khaled International (RUH) | delayed | Claim Refund |
28.05.202519:40 | flydubai 5 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202519:25 | SpiceJet 16 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202519:20 | Emirates 2056 | Chelsea Twr EY Bus Station (DXB) Queen Alia International (AMM) | delayed | Claim Refund |
28.05.202519:20 | flydubai 143 | Chelsea Twr EY Bus Station (DXB) Queen Alia International (AMM) | delayed | Claim Refund |
28.05.202519:15 | Emirates 2264 | Chelsea Twr EY Bus Station (DXB) King Khaled International (RUH) | delayed | Claim Refund |
28.05.202519:15 | flydubai 855 | Chelsea Twr EY Bus Station (DXB) King Khaled International (RUH) | delayed | Claim Refund |
28.05.202519:15 | Air India 2202 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202519:00 | EgyptAir 906 | Chelsea Twr EY Bus Station (DXB) Cairo International Airport (CAI) | delayed | Claim Refund |
28.05.202518:55 | flydubai 1749 | Chelsea Twr EY Bus Station (DXB) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
28.05.202518:55 | Emirates 2294 | Chelsea Twr EY Bus Station (DXB) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
28.05.202518:05 | SriLankan Airlines 232 | Chelsea Twr EY Bus Station (DXB) Bandaranaike International (CMB) | delayed | Claim Refund |
28.05.202517:45 | UPS Airlines 3 | Chelsea Twr EY Bus Station (DXB) Cologne/bonn (CGN) | delayed | Claim Refund |
28.05.202517:30 | IndiGo 1484 | Chelsea Twr EY Bus Station (DXB) Lohegaon (PNQ) | delayed | Claim Refund |
28.05.202517:30 | flydubai 753 | Chelsea Twr EY Bus Station (DXB) Sabiha Gokcen (SAW) | delayed | Claim Refund |
28.05.202517:30 | Emirates 2054 | Chelsea Twr EY Bus Station (DXB) Sabiha Gokcen (SAW) | delayed | Claim Refund |
28.05.202516:45 | Emirates 584 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202516:45 | flydubai 6584 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202516:45 | Jazeera Airways 124 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202516:25 | flydubai 211 | Chelsea Twr EY Bus Station (DXB) Baghdad International (BGW) | delayed | Claim Refund |
28.05.202516:25 | Emirates 2072 | Chelsea Twr EY Bus Station (DXB) Baghdad International (BGW) | delayed | Claim Refund |
28.05.202516:15 | Pakistan International Airlines 204 | Chelsea Twr EY Bus Station (DXB) Alama Iqbal International (LHE) | delayed | Claim Refund |
28.05.202516:15 | Ethiopian Airlines 4360 | Chelsea Twr EY Bus Station (DXB) Alama Iqbal International (LHE) | delayed | Claim Refund |
28.05.202516:05 | flydubai 813 | Chelsea Twr EY Bus Station (DXB) Abha (AHB) | delayed | Claim Refund |
28.05.202516:00 | SpiceJet 60 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
28.05.202515:45 | Emirates 803 | Chelsea Twr EY Bus Station (DXB) King Abdulaziz International (JED) | delayed | Claim Refund |
28.05.202515:15 | Emirates 923 | Chelsea Twr EY Bus Station (DXB) Cairo International Airport (CAI) | delayed | Claim Refund |
28.05.202515:15 | Qantas 8923 | Chelsea Twr EY Bus Station (DXB) Cairo International Airport (CAI) | delayed | Claim Refund |
28.05.202511:50 | IndiGo 1462 | Chelsea Twr EY Bus Station (DXB) Indira Gandhi International (DEL) | delayed | Claim Refund |
28.05.202511:30 | DHL Air 517 | Chelsea Twr EY Bus Station (DXB) East Midlands (EMA) | delayed | Claim Refund |
28.05.202511:00 | flydubai 241 | Chelsea Twr EY Bus Station (DXB) Shahid Dastghaib International (SYZ) | delayed | Claim Refund |
28.05.202511:00 | Emirates 2733 | Chelsea Twr EY Bus Station (DXB) Mohammad Bin Abdulaziz (MED) | delayed | Claim Refund |
28.05.202511:00 | Emirates 2092 | Chelsea Twr EY Bus Station (DXB) Shahid Dastghaib International (SYZ) | delayed | Claim Refund |
28.05.202511:00 | Emirates 2398 | Chelsea Twr EY Bus Station (DXB) Seeb (MCT) | delayed | Claim Refund |
28.05.202511:00 | Air India 2208 | Chelsea Twr EY Bus Station (DXB) Indira Gandhi International (DEL) | delayed | Claim Refund |
28.05.202511:00 | flydubai 41 | Chelsea Twr EY Bus Station (DXB) Seeb (MCT) | delayed | Claim Refund |
28.05.202510:55 | flydubai 801 | Chelsea Twr EY Bus Station (DXB) Jazan (GIZ) | delayed | Claim Refund |
28.05.202510:50 | Qantas 8209 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202510:50 | Aegean Airlines 3413 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202510:50 | Emirates 209 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202510:40 | Qantas 8723 | Chelsea Twr EY Bus Station (DXB) Bole International (ADD) | delayed | Claim Refund |
28.05.202510:40 | Emirates 723 | Chelsea Twr EY Bus Station (DXB) Bole International (ADD) | delayed | Claim Refund |
28.05.202510:40 | United Airlines 6604 | Chelsea Twr EY Bus Station (DXB) Bole International (ADD) | delayed | Claim Refund |
28.05.202510:40 | Air Canada 7593 | Chelsea Twr EY Bus Station (DXB) Bole International (ADD) | delayed | Claim Refund |
28.05.202510:35 | Kam Air 966 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202510:20 | Emirates 412 | Chelsea Twr EY Bus Station (DXB) Sydney Kingsford Smith Airport (SYD) | delayed | Claim Refund |
28.05.202510:20 | Qantas 8412 | Chelsea Twr EY Bus Station (DXB) Sydney Kingsford Smith Airport (SYD) | delayed | Claim Refund |
28.05.202510:15 | Emirates 2190 | Chelsea Twr EY Bus Station (DXB) Kisauni (ZNZ) | delayed | Claim Refund |
28.05.202510:15 | flydubai 1687 | Chelsea Twr EY Bus Station (DXB) Kisauni (ZNZ) | delayed | Claim Refund |
28.05.202510:10 | IndiGo 1482 | Chelsea Twr EY Bus Station (DXB) Chandigarh (IXC) | delayed | Claim Refund |
28.05.202510:05 | Emirates 406 | Chelsea Twr EY Bus Station (DXB) Melbourne – Tullamarine Airport (MEL) | delayed | Claim Refund |
28.05.202510:05 | Qantas 8406 | Chelsea Twr EY Bus Station (DXB) Melbourne – Tullamarine Airport (MEL) | delayed | Claim Refund |
28.05.202510:05 | Emirates 448 | Chelsea Twr EY Bus Station (DXB) Auckland International (AKL) | delayed | Claim Refund |
28.05.202509:50 | Emirates 516 | Chelsea Twr EY Bus Station (DXB) Indira Gandhi International (DEL) | delayed | Claim Refund |
28.05.202509:35 | Garuda Indonesia 8889 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MXP) | delayed | Claim Refund |
28.05.202509:35 | Emirates 205 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MXP) | delayed | Claim Refund |
28.05.202509:35 | Qantas 8205 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MXP) | delayed | Claim Refund |
28.05.202509:20 | Emirates 2012 | Chelsea Twr EY Bus Station (DXB) Franjo Tudman International Airport (ZAG) | delayed | Claim Refund |
28.05.202509:20 | flydubai 1793 | Chelsea Twr EY Bus Station (DXB) Franjo Tudman International Airport (ZAG) | delayed | Claim Refund |
28.05.202509:10 | Emirates 2232 | Chelsea Twr EY Bus Station (DXB) Sarajevo (SJJ) | delayed | Claim Refund |
28.05.202509:10 | flydubai 761 | Chelsea Twr EY Bus Station (DXB) Sarajevo (SJJ) | delayed | Claim Refund |
28.05.202509:00 | Emirates 370 | Chelsea Twr EY Bus Station (DXB) Suvarnabhumi International (BKK) | delayed | Claim Refund |
28.05.202508:50 | Air India Express 192 | Chelsea Twr EY Bus Station (DXB) Raja Sansi International Airport (ATQ) | delayed | Claim Refund |
28.05.202508:50 | Qantas 8049 | Chelsea Twr EY Bus Station (DXB) Franz Josef Strauss (MUC) | delayed | Claim Refund |
28.05.202508:50 | Air India 9092 | Chelsea Twr EY Bus Station (DXB) Raja Sansi International Airport (ATQ) | delayed | Claim Refund |
28.05.202508:50 | Emirates 49 | Chelsea Twr EY Bus Station (DXB) Franz Josef Strauss (MUC) | delayed | Claim Refund |
28.05.202508:45 | Emirates 757 | Chelsea Twr EY Bus Station (DXB) Houari Boumediene (ALG) | delayed | Claim Refund |
28.05.202508:45 | flydubai 1 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202508:40 | Tunisair 147 | Chelsea Twr EY Bus Station (DXB) Carthage (TUN) | delayed | Claim Refund |
28.05.202508:40 | Emirates 77 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202508:40 | Emirates 747 | Chelsea Twr EY Bus Station (DXB) Carthage (TUN) | delayed | Claim Refund |
28.05.202508:40 | Qantas 8077 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
28.05.202508:35 | Emirates 2446 | Chelsea Twr EY Bus Station (DXB) Tribhuvan International (KTM) | delayed | Claim Refund |
