Flight delays and cancellations are the most common problems faced by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the conditions in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about Regulation EU261 and when you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Dubai International Airport Flight Delay Compensation
Flyers encountering flight delays at Dubai International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances outside their control.
Dubai International Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Dubai International Airport, according to EU 261, flyers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can refer to the table below to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Dubai International Airport Flights are Covered by EU261?
Even though Dubai International Airport is not within the EU, EU Regulation 261/2004 could still cover some flights. Travelers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines are covered by EU 261/2004.
Therefore, despite their geographic location outside the EU, certain flights from Dubai International Airport may be subject to European laws if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Dubai International Airport to anywhere | Yes | No |
| Arrivals at Dubai International Airport from inside the EU | Yes | No |
| Arrivals at Dubai International Airport from outside the EU | No | No |
How to Claim Compensation from Dubai International Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Dubai International Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202512:30 | Iraqi Airways 108 | Chelsea Twr EY Bus Station (DXB) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
21.06.202506:30 | Uganda Airlines 445 | Chelsea Twr EY Bus Station (DXB) Entebbe (EBB) | delayed | Claim Refund |
21.06.202503:40 | SpiceJet 54 | Chelsea Twr EY Bus Station (DXB) Kozhikode Airport (CCJ) | cancelled | Claim Refund |
21.06.202501:55 | United Airlines 163 | Chelsea Twr EY Bus Station (DXB) Newark Liberty International (EWR) | cancelled | Claim Refund |
21.06.202501:25 | Air Canada 57 | Chelsea Twr EY Bus Station (DXB) Lester B. Pearson International (YTO) | cancelled | Claim Refund |
21.06.202501:00 | SAS 6859 | Chelsea Twr EY Bus Station (DXB) Schiphol (AMS) | cancelled | Claim Refund |
21.06.202501:00 | Delta Air Lines 9500 | Chelsea Twr EY Bus Station (DXB) Schiphol (AMS) | cancelled | Claim Refund |
21.06.202501:00 | KLM 428 | Chelsea Twr EY Bus Station (DXB) Schiphol (AMS) | cancelled | Claim Refund |
21.06.202501:00 | Air France 8422 | Chelsea Twr EY Bus Station (DXB) Schiphol (AMS) | cancelled | Claim Refund |
21.06.202500:25 | flydubai 29 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | cancelled | Claim Refund |
21.06.202500:25 | United Airlines 6532 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | cancelled | Claim Refund |
21.06.202500:25 | Air Canada 7549 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | cancelled | Claim Refund |
21.06.202500:25 | Emirates 2216 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | cancelled | Claim Refund |
20.06.202523:40 | Air India 984 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
20.06.202522:55 | flydubai 793 | Chelsea Twr EY Bus Station (DXB) Dushanbe (DYU) | delayed | Claim Refund |
20.06.202522:55 | Emirates 2328 | Chelsea Twr EY Bus Station (DXB) Dushanbe (DYU) | delayed | Claim Refund |
20.06.202521:10 | Sichuan Airlines 7124 | Chelsea Twr EY Bus Station (DXB) Guangzhou Baiyun International (CAN) | delayed | Claim Refund |
20.06.202521:10 | Emirates 7437 | Chelsea Twr EY Bus Station (DXB) Guangzhou Baiyun International (CAN) | delayed | Claim Refund |
20.06.202521:10 | China Southern Airlines 8058 | Chelsea Twr EY Bus Station (DXB) Guangzhou Baiyun International (CAN) | delayed | Claim Refund |
20.06.202521:00 | Gulf Air 511 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | delayed | Claim Refund |
20.06.202521:00 | Turkish Airlines 8341 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | delayed | Claim Refund |
20.06.202520:55 | Iran Airtour 9721 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
20.06.202520:40 | Air India 916 | Chelsea Twr EY Bus Station (DXB) Indira Gandhi International (DEL) | cancelled | Claim Refund |
20.06.202519:40 | Cebu Pacific Air 19 | Chelsea Twr EY Bus Station (DXB) Ninoy Aquino International (MNL) | delayed | Claim Refund |
20.06.202519:25 | Air India 9124 | Chelsea Twr EY Bus Station (DXB) Sanganeer (JAI) | delayed | Claim Refund |
20.06.202519:25 | Air India Express 196 | Chelsea Twr EY Bus Station (DXB) Sanganeer (JAI) | delayed | Claim Refund |
20.06.202519:00 | EgyptAir 906 | Chelsea Twr EY Bus Station (DXB) Cairo International Airport (CAI) | delayed | Claim Refund |
20.06.202518:55 | Kuwait Airways 674 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
20.06.202518:20 | Emirates 2404 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
20.06.202518:20 | flydubai 733 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
20.06.202518:20 | flydubai 867 | Chelsea Twr EY Bus Station (DXB) King Fahd International Airport (DMM) | delayed | Claim Refund |
20.06.202518:20 | Emirates 2282 | Chelsea Twr EY Bus Station (DXB) King Fahd International Airport (DMM) | delayed | Claim Refund |
20.06.202518:05 | Air India 9094 | Chelsea Twr EY Bus Station (DXB) Kozhikode Airport (CCJ) | delayed | Claim Refund |
20.06.202518:05 | SriLankan Airlines 232 | Chelsea Twr EY Bus Station (DXB) Bandaranaike International (CMB) | delayed | Claim Refund |
20.06.202518:05 | Air India Express 344 | Chelsea Twr EY Bus Station (DXB) Kozhikode Airport (CCJ) | delayed | Claim Refund |
20.06.202517:55 | flydubai 991 | Chelsea Twr EY Bus Station (DXB) Pulkovo (LED) | cancelled | Claim Refund |
20.06.202517:45 | UPS Airlines 3 | Chelsea Twr EY Bus Station (DXB) Cologne/bonn (CGN) | delayed | Claim Refund |
20.06.202517:15 | flydubai 27 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | cancelled | Claim Refund |
20.06.202517:15 | Emirates 2020 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | cancelled | Claim Refund |
20.06.202517:00 | Qeshm Airlines 2201 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
20.06.202516:20 | Singapore Airlines 6033 | Chelsea Twr EY Bus Station (DXB) Cairo International Airport (CAI) | delayed | Claim Refund |
20.06.202516:20 | EgyptAir 913 | Chelsea Twr EY Bus Station (DXB) Cairo International Airport (CAI) | delayed | Claim Refund |
20.06.202516:20 | Qantas 8051 | Chelsea Twr EY Bus Station (DXB) Franz Josef Strauss (MUC) | delayed | Claim Refund |
20.06.202516:20 | Emirates 51 | Chelsea Twr EY Bus Station (DXB) Franz Josef Strauss (MUC) | delayed | Claim Refund |
20.06.202516:15 | Ethiopian Airlines 4360 | Chelsea Twr EY Bus Station (DXB) Alama Iqbal International (LHE) | cancelled | Claim Refund |
20.06.202516:15 | Pakistan International Airlines 204 | Chelsea Twr EY Bus Station (DXB) Alama Iqbal International (LHE) | cancelled | Claim Refund |
20.06.202516:10 | Emirates 648 | Chelsea Twr EY Bus Station (DXB) Bandaranaike International (CMB) | delayed | Claim Refund |
20.06.202516:10 | Air Mauritius 9936 | Chelsea Twr EY Bus Station (DXB) Bandaranaike International (CMB) | delayed | Claim Refund |
20.06.202516:10 | Emirates 839 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | delayed | Claim Refund |
20.06.202516:10 | Qantas 8839 | Chelsea Twr EY Bus Station (DXB) Bahrain International (BAH) | delayed | Claim Refund |
20.06.202516:05 | Aeroflot 521 | Chelsea Twr EY Bus Station (DXB) Sheremetyevo International (MOW) | cancelled | Claim Refund |
20.06.202516:00 | China Eastern Airlines 8992 | Chelsea Twr EY Bus Station (DXB) King Khaled International (RUH) | delayed | Claim Refund |
20.06.202516:00 | Saudia 559 | Chelsea Twr EY Bus Station (DXB) King Khaled International (RUH) | delayed | Claim Refund |
20.06.202515:55 | Emirates 125 | Chelsea Twr EY Bus Station (DXB) Vienna International (VIE) | delayed | Claim Refund |
20.06.202515:55 | Qantas 8125 | Chelsea Twr EY Bus Station (DXB) Vienna International (VIE) | delayed | Claim Refund |
20.06.202515:45 | Qantas 8005 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202515:45 | Emirates 5 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202515:35 | Emirates 91 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MIL) | delayed | Claim Refund |
20.06.202515:35 | Emirates 85 | Chelsea Twr EY Bus Station (DXB) Zurich (ZRH) | delayed | Claim Refund |
20.06.202515:35 | Qantas 8091 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MIL) | delayed | Claim Refund |
20.06.202515:35 | Qantas 8085 | Chelsea Twr EY Bus Station (DXB) Zurich (ZRH) | delayed | Claim Refund |
20.06.202515:35 | Icelandair 6049 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MIL) | delayed | Claim Refund |
20.06.202515:25 | Emirates 514 | Chelsea Twr EY Bus Station (DXB) Indira Gandhi International (DEL) | delayed | Claim Refund |
20.06.202515:20 | Qantas 8047 | Chelsea Twr EY Bus Station (DXB) Frankfurt International Airport (FRA) | delayed | Claim Refund |
20.06.202515:20 | Emirates 47 | Chelsea Twr EY Bus Station (DXB) Frankfurt International Airport (FRA) | delayed | Claim Refund |
20.06.202515:20 | Qantas 8023 | Chelsea Twr EY Bus Station (DXB) Edinburgh (EDI) | delayed | Claim Refund |
20.06.202515:20 | Emirates 23 | Chelsea Twr EY Bus Station (DXB) Edinburgh (EDI) | delayed | Claim Refund |
20.06.202515:15 | Qantas 8163 | Chelsea Twr EY Bus Station (DXB) Dublin International (DUB) | delayed | Claim Refund |
20.06.202515:15 | Emirates 923 | Chelsea Twr EY Bus Station (DXB) Cairo International Airport (CAI) | delayed | Claim Refund |
20.06.202515:15 | Qantas 8923 | Chelsea Twr EY Bus Station (DXB) Cairo International Airport (CAI) | delayed | Claim Refund |
20.06.202515:15 | Emirates 163 | Chelsea Twr EY Bus Station (DXB) Dublin International (DUB) | delayed | Claim Refund |
20.06.202515:00 | Emirates 608 | Chelsea Twr EY Bus Station (DXB) Quaid-e-azam International (KHI) | delayed | Claim Refund |
20.06.202515:00 | Emirates 2022 | Chelsea Twr EY Bus Station (DXB) Frederic Chopin (WAW) | delayed | Claim Refund |
20.06.202515:00 | flydubai 1839 | Chelsea Twr EY Bus Station (DXB) Frederic Chopin (WAW) | delayed | Claim Refund |
20.06.202515:00 | Emirates 528 | Chelsea Twr EY Bus Station (DXB) Hyderabad Airport (HYD) | delayed | Claim Refund |
20.06.202514:55 | Emirates 9 | Chelsea Twr EY Bus Station (DXB) Gatwick (LON) | delayed | Claim Refund |
20.06.202514:55 | Qantas 8009 | Chelsea Twr EY Bus Station (DXB) Gatwick (LON) | delayed | Claim Refund |
20.06.202514:40 | Qantas 8075 | Chelsea Twr EY Bus Station (DXB) Charles De Gaulle (PAR) | delayed | Claim Refund |
20.06.202514:40 | Emirates 75 | Chelsea Twr EY Bus Station (DXB) Charles De Gaulle (PAR) | delayed | Claim Refund |
20.06.202514:25 | flydubai 59 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
20.06.202514:25 | Emirates 2048 | Chelsea Twr EY Bus Station (DXB) () | cancelled | Claim Refund |
20.06.202514:15 | Icelandair 6037 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202514:15 | Qantas 8003 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202514:15 | SA AVIANCA 6251 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202514:10 | Emirates 2196 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
20.06.202514:10 | flydubai 707 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
20.06.202510:40 | IndiGo 1452 | Chelsea Twr EY Bus Station (DXB) () | delayed | Claim Refund |
20.06.202510:30 | Gulf Air 5402 | Chelsea Twr EY Bus Station (DXB) Liszt Ferenc International (BUD) | delayed | Claim Refund |
20.06.202510:30 | Emirates 111 | Chelsea Twr EY Bus Station (DXB) Liszt Ferenc International (BUD) | delayed | Claim Refund |
20.06.202510:30 | Qantas 8111 | Chelsea Twr EY Bus Station (DXB) Liszt Ferenc International (BUD) | delayed | Claim Refund |
20.06.202509:40 | Icelandair 6033 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:40 | Emirates 29 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:40 | Qantas 8029 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:40 | Garuda Indonesia 8867 | Chelsea Twr EY Bus Station (DXB) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:35 | Qantas 8205 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MIL) | delayed | Claim Refund |
20.06.202509:35 | flydubai 909 | Chelsea Twr EY Bus Station (DXB) King Abdulaziz International (JED) | delayed | Claim Refund |
20.06.202509:35 | Garuda Indonesia 8889 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MIL) | delayed | Claim Refund |
20.06.202509:35 | Emirates 205 | Chelsea Twr EY Bus Station (DXB) Milano Malpensa (MIL) | delayed | Claim Refund |
20.06.202509:35 | Emirates 2334 | Chelsea Twr EY Bus Station (DXB) King Abdulaziz International (JED) | delayed | Claim Refund |
20.06.202509:30 | Emirates 211 | Chelsea Twr EY Bus Station (DXB) George Bush Intercontinental (HOU) | delayed | Claim Refund |
