Flight delays and cancellations are the most common problems faced by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the conditions in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about Regulation EU261 and when you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Dubai International Airport Flight Delay Compensation
Flyers encountering flight delays at Dubai International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances outside their control.
Dubai International Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Dubai International Airport, according to EU 261, flyers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can refer to the table below to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Dubai International Airport Flights are Covered by EU261?
Even though Dubai International Airport is not within the EU, EU Regulation 261/2004 could still cover some flights. Travelers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines are covered by EU 261/2004.
Therefore, despite their geographic location outside the EU, certain flights from Dubai International Airport may be subject to European laws if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Dubai International Airport to anywhere | Yes | No |
| Arrivals at Dubai International Airport from inside the EU | Yes | No |
| Arrivals at Dubai International Airport from outside the EU | No | No |
How to Claim Compensation from Dubai International Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Dubai International Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202515:40 | flydubai 905 | Chelsea Twr EY Bus Station (OMDB) Majeed Bin Abdulaziz (OEAO) | delayed | Refunds |
08.05.202515:40 | Emirates 2410 | Chelsea Twr EY Bus Station (OMDB) Majeed Bin Abdulaziz (OEAO) | delayed | Refunds |
08.05.202513:55 | flydubai 835 | Chelsea Twr EY Bus Station (OMDB) Alahsa (OEAH) | cancelled | Refunds |
08.05.202506:30 | Uganda Airlines 445 | Chelsea Twr EY Bus Station (OMDB) Entebbe (HUEN) | delayed | Refunds |
07.05.202507:35 | flydubai 1787 | Chelsea Twr EY Bus Station (OMDB) John Paul II Balice International (EPKK) | delayed | Refunds |
07.05.202507:35 | Emirates 2433 | Chelsea Twr EY Bus Station (OMDB) John Paul II Balice International (EPKK) | delayed | Refunds |
07.05.202507:25 | Qantas 8035 | Chelsea Twr EY Bus Station (OMDB) Newcastle Airport (EGNT) | delayed | Refunds |
07.05.202507:25 | Emirates 35 | Chelsea Twr EY Bus Station (OMDB) Newcastle Airport (EGNT) | delayed | Refunds |
07.05.202505:00 | Pakistan International Airlines 284 | Chelsea Twr EY Bus Station (OMDB) Peshawar (OPPS) | delayed | Refunds |
07.05.202503:10 | Emirates 624 | Chelsea Twr EY Bus Station (OMDB) Alama Iqbal International (OPLA) | cancelled | Refunds |
07.05.202500:55 | Titan Airways Malta 7311 | Chelsea Twr EY Bus Station (OMDB) Jomo Kenyatta International (HKJK) | delayed | Refunds |
07.05.202500:55 | Kenya Airways 311 | Chelsea Twr EY Bus Station (OMDB) Jomo Kenyatta International (HKJK) | delayed | Refunds |
07.05.202500:40 | Emirates 2114 | Chelsea Twr EY Bus Station (OMDB) Sialkot International (OPST) | cancelled | Refunds |
07.05.202500:40 | flydubai 337 | Chelsea Twr EY Bus Station (OMDB) Sialkot International (OPST) | cancelled | Refunds |
07.05.202500:35 | flydubai 359 | Chelsea Twr EY Bus Station (OMDB) Alama Iqbal International (OPLA) | cancelled | Refunds |
06.05.202523:30 | flydubai 967 | Chelsea Twr EY Bus Station (OMDB) Vnukovo (UUWW) | cancelled | Refunds |
06.05.202523:30 | Emirates 2466 | Chelsea Twr EY Bus Station (OMDB) Vnukovo (UUWW) | cancelled | Refunds |
06.05.202514:00 | flydubai 203 | Chelsea Twr EY Bus Station (OMDB) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
06.05.202514:00 | Emirates 2070 | Chelsea Twr EY Bus Station (OMDB) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
06.05.202511:00 | Somon Air 106 | Chelsea Twr EY Bus Station (OMDB) Dushanbe (UTDD) | delayed | Refunds |
05.05.202521:50 | Emirates 622 | Chelsea Twr EY Bus Station (OMDB) Alama Iqbal International (OPLA) | delayed | Refunds |
05.05.202521:50 | Air Canada 7578 | Chelsea Twr EY Bus Station (OMDB) Alama Iqbal International (OPLA) | delayed | Refunds |
05.05.202521:35 | flydubai 1721 | Chelsea Twr EY Bus Station (OMDB) Almaty (UAAA) | delayed | Refunds |
05.05.202521:35 | Emirates 2422 | Chelsea Twr EY Bus Station (OMDB) Almaty (UAAA) | delayed | Refunds |
05.05.202521:25 | Emirates 532 | Chelsea Twr EY Bus Station (OMDB) Cochin International (VOCI) | delayed | Refunds |
05.05.202521:20 | Wizz Air 2498 | Chelsea Twr EY Bus Station (OMDB) Liszt Ferenc International (LHBP) | delayed | Refunds |
05.05.202521:00 | Turkish Airlines 8341 | Chelsea Twr EY Bus Station (OMDB) Bahrain International (OBBI) | delayed | Refunds |
05.05.202521:00 | Gulf Air 511 | Chelsea Twr EY Bus Station (OMDB) Bahrain International (OBBI) | delayed | Refunds |
05.05.202520:45 | Iraqi Airways 106 | Chelsea Twr EY Bus Station (OMDB) Sulaimaniyah International (ORSU) | delayed | Refunds |
05.05.202520:10 | Emirates 2450 | Chelsea Twr EY Bus Station (OMDB) Ben Gurion International (LLBG) | delayed | Refunds |
05.05.202520:10 | flydubai 1625 | Chelsea Twr EY Bus Station (OMDB) Ben Gurion International (LLBG) | delayed | Refunds |
05.05.202519:40 | IndiGo 1472 | Chelsea Twr EY Bus Station (OMDB) Madras International (Meenambakkam) (VOMM) | delayed | Refunds |
05.05.202519:20 | flydubai 143 | Chelsea Twr EY Bus Station (OMDB) Queen Alia International (OJAI) | delayed | Refunds |
05.05.202519:20 | Emirates 2056 | Chelsea Twr EY Bus Station (OMDB) Queen Alia International (OJAI) | delayed | Refunds |
05.05.202519:00 | EgyptAir 906 | Chelsea Twr EY Bus Station (OMDB) Cairo International Airport (HECA) | delayed | Refunds |
05.05.202518:55 | Kuwait Airways 674 | Chelsea Twr EY Bus Station (OMDB) (OKKK) | delayed | Refunds |
05.05.202518:15 | flydubai 1715 | Chelsea Twr EY Bus Station (OMDB) Minsk National 2 (UMMS) | delayed | Refunds |
05.05.202517:55 | Berniq Airways 741 | Chelsea Twr EY Bus Station (OMDB) Benina International (HLLB) | delayed | Refunds |
05.05.202517:00 | Air India Express 436 | Chelsea Twr EY Bus Station (OMDB) Cochin International (VOCI) | delayed | Refunds |
05.05.202517:00 | Air India 9104 | Chelsea Twr EY Bus Station (OMDB) Cochin International (VOCI) | delayed | Refunds |
05.05.202516:20 | Qantas 8051 | Chelsea Twr EY Bus Station (OMDB) Franz Josef Strauss (EDDM) | delayed | Refunds |
05.05.202516:20 | Emirates 51 | Chelsea Twr EY Bus Station (OMDB) Franz Josef Strauss (EDDM) | delayed | Refunds |
05.05.202516:05 | flydubai 813 | Chelsea Twr EY Bus Station (OMDB) Abha (OEAB) | delayed | Refunds |
05.05.202515:55 | Emirates 125 | Chelsea Twr EY Bus Station (OMDB) Vienna International (LOWW) | delayed | Refunds |
05.05.202515:55 | Qantas 8125 | Chelsea Twr EY Bus Station (OMDB) Vienna International (LOWW) | delayed | Refunds |
05.05.202515:45 | Emirates 2470 | Chelsea Twr EY Bus Station (OMDB) Ben Gurion International (LLBG) | delayed | Refunds |
05.05.202515:45 | flydubai 1125 | Chelsea Twr EY Bus Station (OMDB) Ben Gurion International (LLBG) | delayed | Refunds |
05.05.202511:55 | Air Astana 206 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
05.05.202510:55 | flydubai 801 | Chelsea Twr EY Bus Station (OMDB) Jazan (OEGN) | delayed | Refunds |
05.05.202509:30 | Emirates 506 | Chelsea Twr EY Bus Station (OMDB) (VABB) | delayed | Refunds |
05.05.202508:45 | Tunisair 147 | Chelsea Twr EY Bus Station (OMDB) Carthage (DTTA) | delayed | Refunds |
05.05.202508:45 | Emirates 747 | Chelsea Twr EY Bus Station (OMDB) Carthage (DTTA) | delayed | Refunds |
05.05.202508:30 | Qantas 8055 | Chelsea Twr EY Bus Station (OMDB) Düsseldorf International Airport (EDDL) | delayed | Refunds |
05.05.202508:30 | Emirates 55 | Chelsea Twr EY Bus Station (OMDB) Düsseldorf International Airport (EDDL) | delayed | Refunds |
05.05.202508:00 | flydubai 851 | Chelsea Twr EY Bus Station (OMDB) Tabuk (OETB) | delayed | Refunds |
05.05.202508:00 | Emirates 945 | Chelsea Twr EY Bus Station (OMDB) Basrah International Airport (ORMM) | delayed | Refunds |
05.05.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (OMDB) Haneda Airport (RJTT) | delayed | Refunds |
05.05.202507:45 | Emirates 312 | Chelsea Twr EY Bus Station (OMDB) Haneda Airport (RJTT) | delayed | Refunds |
05.05.202505:25 | Starlink Aviation 7543 | Chelsea Twr EY Bus Station (OMDB) (HSPN) | cancelled | Refunds |
05.05.202505:25 | Tarco Air 243 | Chelsea Twr EY Bus Station (OMDB) (HSPN) | cancelled | Refunds |
05.05.202503:40 | Emirates 322 | Chelsea Twr EY Bus Station (OMDB) Seoul (Incheon) (RKSI) | delayed | Refunds |
05.05.202503:40 | Korean Air 5952 | Chelsea Twr EY Bus Station (OMDB) Seoul (Incheon) (RKSI) | delayed | Refunds |
05.05.202503:30 | Emirates 241 | Chelsea Twr EY Bus Station (OMDB) Lester B. Pearson International (CYYZ) | delayed | Refunds |
05.05.202503:30 | AJet 144 | Chelsea Twr EY Bus Station (OMDB) Sabiha Gokcen (LTFJ) | delayed | Refunds |
05.05.202503:30 | Emirates 504 | Chelsea Twr EY Bus Station (OMDB) (VABB) | delayed | Refunds |
05.05.202503:15 | 4996 | Chelsea Twr EY Bus Station (OMDB) Tribhuvan International (VNKT) | delayed | Refunds |
05.05.202503:15 | Himalaya Airlines 766 | Chelsea Twr EY Bus Station (OMDB) Tribhuvan International (VNKT) | delayed | Refunds |
05.05.202503:10 | Air Canada 7608 | Chelsea Twr EY Bus Station (OMDB) (WMKK) | delayed | Refunds |
05.05.202503:10 | TAP Air Portugal 6354 | Chelsea Twr EY Bus Station (OMDB) (WMKK) | delayed | Refunds |
05.05.202503:10 | Emirates 346 | Chelsea Twr EY Bus Station (OMDB) (WMKK) | delayed | Refunds |
05.05.202502:55 | Emirates 338 | Chelsea Twr EY Bus Station (OMDB) (RPVM) | delayed | Refunds |
05.05.202502:55 | flydubai 6338 | Chelsea Twr EY Bus Station (OMDB) (RPVM) | delayed | Refunds |
05.05.202502:50 | Emirates 203 | Chelsea Twr EY Bus Station (OMDB) John F Kennedy International (KJFK) | delayed | Refunds |
05.05.202502:50 | Emirates 219 | Chelsea Twr EY Bus Station (OMDB) Orlando International (KMCO) | delayed | Refunds |
05.05.202502:40 | Emirates 221 | Chelsea Twr EY Bus Station (OMDB) Dallas/Fort Worth International (KDFW) | delayed | Refunds |
05.05.202502:30 | Garuda Indonesia 8865 | Chelsea Twr EY Bus Station (OMDB) Heathrow (EGLL) | delayed | Refunds |
05.05.202502:30 | Icelandair 6031 | Chelsea Twr EY Bus Station (OMDB) Heathrow (EGLL) | delayed | Refunds |
05.05.202502:30 | Emirates 7 | Chelsea Twr EY Bus Station (OMDB) Heathrow (EGLL) | delayed | Refunds |
05.05.202502:20 | Emirates 823 | Chelsea Twr EY Bus Station (OMDB) King Fahd International Airport (OEDF) | delayed | Refunds |
05.05.202502:20 | Qantas 8823 | Chelsea Twr EY Bus Station (OMDB) King Fahd International Airport (OEDF) | delayed | Refunds |
05.05.202502:20 | Emirates 231 | Chelsea Twr EY Bus Station (OMDB) Washington Dulles International (KIAD) | delayed | Refunds |
05.05.202502:20 | Air Canada 7613 | Chelsea Twr EY Bus Station (OMDB) King Fahd International Airport (OEDF) | delayed | Refunds |
05.05.202502:20 | Air Mauritius 9944 | Chelsea Twr EY Bus Station (OMDB) King Fahd International Airport (OEDF) | delayed | Refunds |
05.05.202502:10 | Emirates 2262 | Chelsea Twr EY Bus Station (OMDB) Tribhuvan International (VNKT) | delayed | Refunds |
05.05.202502:10 | flydubai 1133 | Chelsea Twr EY Bus Station (OMDB) Tribhuvan International (VNKT) | delayed | Refunds |
05.05.202501:55 | flynas 214 | Chelsea Twr EY Bus Station (OMDB) King Khaled International (OERK) | delayed | Refunds |
04.05.202523:35 | flydubai 445 | Chelsea Twr EY Bus Station (OMDB) (VABB) | delayed | Refunds |
04.05.202523:35 | Emirates 2136 | Chelsea Twr EY Bus Station (OMDB) (VABB) | delayed | Refunds |
04.05.202522:55 | Emirates 2138 | Chelsea Twr EY Bus Station (OMDB) Almaty (UAAA) | delayed | Refunds |
04.05.202522:55 | flydubai 1735 | Chelsea Twr EY Bus Station (OMDB) Almaty (UAAA) | delayed | Refunds |
04.05.202522:10 | Qantas 8905 | Chelsea Twr EY Bus Station (OMDB) Queen Alia International (OJAI) | delayed | Refunds |
04.05.202522:10 | Emirates 905 | Chelsea Twr EY Bus Station (OMDB) Queen Alia International (OJAI) | delayed | Refunds |
04.05.202522:05 | Emirates 2490 | Chelsea Twr EY Bus Station (OMDB) (OIIE) | delayed | Refunds |
04.05.202522:05 | flydubai 1929 | Chelsea Twr EY Bus Station (OMDB) (OIIE) | delayed | Refunds |
04.05.202521:55 | flydubai 191 | Chelsea Twr EY Bus Station (OMDB) Sphinx International Airport (HESX) | delayed | Refunds |
04.05.202521:50 | flydubai 1303 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
04.05.202521:50 | Emirates 2194 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
04.05.202521:50 | flydubai 1303 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
04.05.202521:50 | Emirates 2194 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
04.05.202521:30 | Qantas 8416 | Chelsea Twr EY Bus Station (OMDB) Sydney Kingsford Smith Airport (YSSY) | delayed | Refunds |
