Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that deals with the rights of air passengers. Specifically, this legislation covers diverse cases, including flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains regulations regarding the compensation process, including assistance to people affected by air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, based on your specific case.
Compensation for WestJet Flight Cancellation
First and foremost, passengers need to know that the airline must inform them about the flight cancellation. In case the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for WestJet Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t have to pay extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can get reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, WestJet is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim WestJet Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202519:45 | WestJet 6035 | Seoul (ICN) Hong Kong (HKG) | delayed | Claim Refund |
29.05.202518:40 | WestJet 6031 | Seoul (ICN) Singapore (SIN) | delayed | Claim Refund |
29.05.202517:20 | WestJet 8724 | Vancouver (YVR) Seattle (SEA) | delayed | Claim Refund |
29.05.202515:35 | WestJet 8694 | Seattle (SEA) Ontario (ONT) | delayed | Claim Refund |
29.05.202514:10 | WestJet 8637 | Seattle (SEA) Los Angeles (SMF) | delayed | Claim Refund |
29.05.202513:45 | WestJet 8448 | Seattle (SEA) Portland (PDX) | delayed | Claim Refund |
29.05.202512:29 | WestJet 8725 | Vancouver (YVR) Seattle (SEA) | delayed | Claim Refund |
29.05.202509:35 | WestJet 3242 | Calgary (YYC) Brandon (YBR) | delayed | Claim Refund |
29.05.202509:10 | WestJet 8721 | Vancouver (YVR) Seattle (SEA) | delayed | Claim Refund |
29.05.202508:10 | WestJet 7024 | Atlanta (ATL) Chicago (ECP) | delayed | Claim Refund |
29.05.202507:30 | WestJet 8482 | Santa Ana (SNA) Seattle (SEA) | delayed | Claim Refund |
29.05.202507:23 | WestJet 6904 | San Jose (SJC) Seattle (SEA) | delayed | Claim Refund |
28.05.202522:45 | WestJet 6490 | Salt Lake City (SLC) Seattle (SEA) | delayed | Claim Refund |
28.05.202521:40 | WestJet 5543 | Seattle (SEA) Medford (MFR) | delayed | Claim Refund |
28.05.202519:01 | WestJet 7030 | Tallahassee (TLH) Atlanta (ATL) | delayed | Claim Refund |
28.05.202519:01 | WestJet 8158 | Tallahassee (TLH) Atlanta (ATL) | delayed | Claim Refund |
28.05.202518:45 | WestJet 6815 | Denver (DEN) Seattle (SEA) | delayed | Claim Refund |
28.05.202517:38 | WestJet 7908 | Seattle (SEA) Vancouver (YVR) | delayed | Claim Refund |
28.05.202517:20 | WestJet 8217 | Vancouver (YVR) Seattle (SEA) | delayed | Claim Refund |
28.05.202515:40 | WestJet 3580 | Calgary (YYC) Lethbridge (YQL) | delayed | Claim Refund |
28.05.202515:39 | WestJet 3731 | Seattle (SEA) Kelowna (YLW) | delayed | Claim Refund |
28.05.202511:18 | WestJet 6618 | Atlanta (ATL) Seattle (SEA) | delayed | Claim Refund |
28.05.202510:25 | WestJet 5622 | Austin (AUS) Seattle (SEA) | delayed | Claim Refund |
28.05.202510:25 | WestJet 6453 | Atlanta (ATL) Columbus (CSG) | delayed | Claim Refund |
28.05.202507:00 | WestJet 6314 | Montreal (YUL) Cayo Largo Del Sur (CYO) | delayed | Claim Refund |
27.05.202522:59 | WestJet 6657 | Atlanta (ATL) West Palm Beach (PBI) | delayed | Claim Refund |
27.05.202521:45 | WestJet 7109 | Atlanta (ATL) West Palm Beach (PBI) | delayed | Claim Refund |
27.05.202519:45 | WestJet 6515 | Atlanta (ATL) West Palm Beach (PBI) | delayed | Claim Refund |
27.05.202518:59 | WestJet 8227 | Los Angeles (LAX) Tucson (TUS) | delayed | Claim Refund |
27.05.202518:45 | WestJet 6815 | Denver (DEN) Seattle (SEA) | delayed | Claim Refund |
27.05.202517:59 | WestJet 6835 | Atlanta (ATL) Chicago (ECP) | delayed | Claim Refund |
27.05.202517:00 | WestJet 3579 | Lethbridge (YQL) Calgary (YYC) | delayed | Claim Refund |
27.05.202516:30 | WestJet 5621 | Tucson (TUS) Los Angeles (LAX) | delayed | Claim Refund |
27.05.202516:30 | WestJet 6756 | Atlanta (ATL) West Palm Beach (PBI) | delayed | Claim Refund |
27.05.202516:22 | WestJet 8701 | Atlanta (ATL) Seattle (SEA) | delayed | Claim Refund |
27.05.202515:40 | WestJet 3580 | Calgary (YYC) Lethbridge (YQL) | delayed | Claim Refund |
27.05.202515:35 | WestJet 3483 | Medicine Hat (YXH) Calgary (YYC) | delayed | Claim Refund |
27.05.202514:20 | WestJet 8292 | Seattle (SEA) Los Angeles (LAX) | delayed | Claim Refund |
27.05.202514:18 | WestJet 8193 | Los Angeles (LAX) Tucson (TUS) | delayed | Claim Refund |
27.05.202513:45 | WestJet 9877 | Masset (ZMT) Vancouver (YVR) | delayed | Claim Refund |
27.05.202512:05 | WestJet 7044 | Buffalo (BUF) Atlanta (ATL) | delayed | Claim Refund |
27.05.202511:50 | WestJet 6571 | Medford (MFR) Seattle (SEA) | delayed | Claim Refund |
27.05.202511:05 | WestJet 6205 | Cayo Coco (CCC) Montreal (YUL) | delayed | Claim Refund |
27.05.202510:25 | WestJet 8496 | Seattle (SEA) Vancouver (YVR) | delayed | Claim Refund |
27.05.202510:25 | WestJet 5622 | Austin (AUS) Seattle (SEA) | delayed | Claim Refund |
27.05.202510:00 | WestJet 6842 | San Francisco (SFO) Seattle (SEA) | delayed | Claim Refund |
27.05.202510:00 | WestJet 9876 | Vancouver (YVR) Masset (ZMT) | delayed | Claim Refund |
27.05.202508:38 | WestJet 7205 | Detroit (DTW) West Palm Beach (PBI) | delayed | Claim Refund |
27.05.202508:25 | WestJet 7364 | Atlanta (ATL) West Palm Beach (PBI) | delayed | Claim Refund |
27.05.202507:20 | WestJet 7596 | San Diego (SAN) Seattle (SEA) | delayed | Claim Refund |
27.05.202506:00 | WestJet 6204 | Montreal (YUL) Cayo Coco (CCC) | delayed | Claim Refund |
27.05.202500:16 | WestJet 7289 | Chicago (IAH) San Antonio (SAT) | delayed | Claim Refund |
26.05.202522:59 | WestJet 6657 | Atlanta (ATL) West Palm Beach (PBI) | delayed | Claim Refund |
26.05.202522:59 | WestJet 6486 | Atlanta (ATL) Chicago (ECP) | delayed | Claim Refund |
26.05.202522:52 | WestJet 8077 | Atlanta (ATL) San Antonio (SAT) | delayed | Claim Refund |
26.05.202522:45 | WestJet 6798 | Atlanta (ATL) Louisville (SDF) | delayed | Claim Refund |
26.05.202521:52 | WestJet 6432 | Atlanta (ATL) Buffalo (BUF) | delayed | Claim Refund |
26.05.202521:50 | WestJet 8355 | Seattle (SEA) San Francisco (SFO) | delayed | Claim Refund |
26.05.202521:45 | WestJet 7109 | Atlanta (ATL) West Palm Beach (PBI) | delayed | Claim Refund |
26.05.202521:40 | WestJet 5619 | Seattle (SEA) Redmond (RDM) | delayed | Claim Refund |
26.05.202521:37 | WestJet 6426 | Atlanta (ATL) Baton Rouge (BTR) | delayed | Claim Refund |
26.05.202521:25 | WestJet 6799 | Atlanta (ATL) Seattle (SEA) | delayed | Claim Refund |
26.05.202521:25 | WestJet 6424 | Atlanta (ATL) Louisville (SDF) | delayed | Claim Refund |
26.05.202520:55 | WestJet 7705 | Salt Lake City (SLC) San Antonio (SAT) | delayed | Claim Refund |
26.05.202520:10 | WestJet 7820 | Minneapolis (MSP) San Antonio (SAT) | delayed | Claim Refund |
26.05.202520:05 | WestJet 7289 | Detroit (DTW) San Antonio (SAT) | delayed | Claim Refund |
26.05.202519:49 | WestJet 8620 | Boise (BOI) Seattle (SEA) | delayed | Claim Refund |
26.05.202518:57 | WestJet 8589 | Los Angeles (LAX) San Antonio (SAT) | delayed | Claim Refund |
26.05.202518:55 | WestJet 8649 | Santa Ana (SNA) Seattle (SEA) | delayed | Claim Refund |
26.05.202518:25 | WestJet 7814 | New York (LGA) Louisville (SDF) | delayed | Claim Refund |
26.05.202518:05 | WestJet 6279 | Mexico City (MEX) Ixtapa (ZIH) | delayed | Claim Refund |
26.05.202517:45 | WestJet 8302 | Seattle (SEA) San Francisco (SFO) | delayed | Claim Refund |
26.05.202517:38 | WestJet 5556 | Atlanta (ATL) Baton Rouge (BTR) | delayed | Claim Refund |
26.05.202517:35 | WestJet 6100 | Toronto (YYZ) Cayo Coco (CCC) | delayed | Claim Refund |
26.05.202517:15 | WestJet 6926 | Baltimore (BWI) Detroit (DTW) | delayed | Claim Refund |
26.05.202517:00 | WestJet 3579 | Lethbridge (YQL) Calgary (YYC) | delayed | Claim Refund |
26.05.202516:40 | WestJet 8620 | Seattle (SEA) Boise (BOI) | delayed | Claim Refund |
26.05.202515:35 | WestJet 5119 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
26.05.202515:35 | WestJet 3483 | Medicine Hat (YXH) Calgary (YYC) | delayed | Claim Refund |
26.05.202514:25 | WestJet 8624 | Detroit (DTW) Burlington (BTV) | delayed | Claim Refund |
26.05.202514:25 | WestJet 7882 | Detroit (DTW) Burlington (BTV) | delayed | Claim Refund |
26.05.202512:36 | WestJet 5416 | Atlanta (ATL) Baton Rouge (BTR) | delayed | Claim Refund |
26.05.202512:36 | WestJet 7471 | Atlanta (ATL) Baton Rouge (BTR) | delayed | Claim Refund |
26.05.202512:30 | WestJet 8725 | Vancouver (YVR) Seattle (SEA) | delayed | Claim Refund |
26.05.202512:18 | WestJet 6596 | Atlanta (ATL) Seattle (SEA) | delayed | Claim Refund |
26.05.202510:46 | WestJet 7813 | Boise (BOI) Seattle (SEA) | delayed | Claim Refund |
26.05.202510:25 | WestJet 5622 | Austin (AUS) Seattle (SEA) | delayed | Claim Refund |
26.05.202510:25 | WestJet 6453 | Atlanta (ATL) Columbus (CSG) | delayed | Claim Refund |
26.05.202509:35 | WestJet 3242 | Calgary (YYC) Brandon (YBR) | delayed | Claim Refund |
26.05.202509:10 | WestJet 8721 | Vancouver (YVR) Seattle (SEA) | delayed | Claim Refund |
26.05.202507:45 | WestJet 7001 | Denver (DEN) Seattle (SEA) | delayed | Claim Refund |
25.05.202520:17 | WestJet 6469 | Atlanta (ATL) Columbus (CSG) | delayed | Claim Refund |
25.05.202519:33 | WestJet 5528 | Atlanta (ATL) Seattle (SEA) | delayed | Claim Refund |
25.05.202519:32 | WestJet 8562 | Vancouver (YVR) Seattle (SEA) | delayed | Claim Refund |
25.05.202519:10 | WestJet 6714 | Atlanta (ATL) South Bend (SBN) | delayed | Claim Refund |
25.05.202518:45 | WestJet 8637 | Denver (DEN) Seattle (SEA) | delayed | Claim Refund |
25.05.202518:45 | WestJet 6061 | Seoul (ICN) Vancouver (YVR) | delayed | Claim Refund |
25.05.202518:40 | WestJet 6031 | Seoul (ICN) Singapore (SIN) | delayed | Claim Refund |
25.05.202518:20 | WestJet 6041 | Seoul (ICN) Da Nang (DAD) | delayed | Claim Refund |
25.05.202514:45 | WestJet 6033 | Seoul (ICN) Singapore (SIN) | delayed | Claim Refund |
