WestJet Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the law that deals with the rights of air passengers. Specifically, this legislation covers diverse cases, including flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.

Right to Compensation

The EU 261 contains regulations regarding the compensation process, including assistance to people affected by air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, based on your specific case.

Compensation for WestJet Flight Cancellation

First and foremost, passengers need to know that the airline must inform them about the flight cancellation. In case the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for WestJet Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in cases of long delays, denied boarding, or flight cancellations.

The “Right to Care” under EU261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

  • Food and beverages appropriate for the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the hotel
  • Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger receives an alternative flight, it is good to know about upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t have to pay extra for this upgrade.

Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can get reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

EU 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, WestJet is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim WestJet Compensation

Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:

  1. Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

08.05.202515:30

WestJet

7209

Portland (PDX)

Seattle (SEA)

delayed

Refunds

08.05.202515:28

WestJet

8198

Minneapolis (MSP)

Nashville (BNA)

delayed

Refunds

08.05.202515:25

WestJet

8387

Seattle (SEA)

Vancouver (YVR)

delayed

Refunds

08.05.202515:25

WestJet

8219

Minneapolis (MSP)

Omaha (OMA)

delayed

Refunds

08.05.202515:21

WestJet

7588

Minneapolis (MSP)

Atlanta (ATL)

delayed

Refunds

08.05.202515:20

WestJet

6337

Minneapolis (MSP)

Toronto (YYZ)

delayed

Refunds

08.05.202515:20

WestJet

7910

Minneapolis (MSP)

Louisville (SDF)

delayed

Refunds

08.05.202515:15

WestJet

7773

Minneapolis (MSP)

Boston (BOS)

delayed

Refunds

08.05.202515:15

WestJet

6718

Minneapolis (MSP)

Winnipeg (YWG)

delayed

Refunds

08.05.202514:40

WestJet

8268

Minneapolis (MSP)

Raleigh (RDU)

delayed

Refunds

08.05.202514:37

WestJet

7634

Minneapolis (MSP)

Windsor Locks (BDL)

delayed

Refunds

08.05.202514:25

WestJet

6461

Seattle (SEA)

Medford (MFR)

delayed

Refunds

08.05.202513:49

WestJet

8690

Minneapolis (MSP)

Newark (EWR)

delayed

Refunds

08.05.202512:51

WestJet

8397

Minneapolis (MSP)

Jacksonville (JAX)

delayed

Refunds

08.05.202512:20

WestJet

7656

Minneapolis (MSP)

Denver (DEN)

delayed

Refunds

08.05.202511:09

WestJet

8320

Phoenix (PHX)

Seattle (SEA)

cancelled

Refunds

08.05.202510:25

WestJet

6321

Minneapolis (MSP)

Winnipeg (YWG)

delayed

Refunds

08.05.202510:10

WestJet

6823

Minneapolis (MSP)

Cedar Rapids (CID)

delayed

Refunds

07.05.202522:49

WestJet

6694

Atlanta (ATL)

Mobile (MOB)

delayed

Refunds

07.05.202522:45

WestJet

1865

Honolulu (HNL)

Vancouver (YVR)

delayed

Refunds

07.05.202519:50

WestJet

8622

Seattle (SEA)

Los Angeles (SMF)

delayed

Refunds

07.05.202517:50

WestJet

6279

Mexico City (MEX)

Ixtapa (ZIH)

delayed

Refunds

07.05.202516:20

WestJet

6699

Memphis (MEM)

Atlanta (ATL)

delayed

Refunds

07.05.202515:25

WestJet

6410

Seattle (SEA)

Pasco (PSC)

delayed

Refunds

07.05.202511:25

WestJet

8559

Portland (PDX)

Seattle (SEA)

delayed

Refunds

07.05.202511:15

WestJet

5535

San Diego (SAN)

Seattle (SEA)

delayed

Refunds

07.05.202510:25

WestJet

5622

Austin (AUS)

Seattle (SEA)

delayed

Refunds

07.05.202510:23

WestJet

8053

Memphis (MEM)

Detroit (DTW)

delayed

Refunds

07.05.202509:40

WestJet

7238

Salt Lake City (SLC)

Jackson (JAC)

delayed

Refunds

07.05.202500:45

WestJet

52

(YYT)

London (LGW)

delayed

Refunds

06.05.202521:40

WestJet

485

Calgary (YYC)

Kelowna (YLW)

delayed

Refunds

06.05.202521:35

WestJet

5594

Seattle (SEA)

Eugene (EUG)

delayed

Refunds

06.05.202520:45

WestJet

3331

Kelowna (YLW)

Vancouver (YVR)

delayed

Refunds

06.05.202520:15

WestJet

334

Kelowna (YLW)

Calgary (YYC)

delayed

Refunds

06.05.202519:50

WestJet

6982

Seattle (SEA)

San Jose (SJC)

delayed

Refunds

06.05.202519:45

WestJet

7592

Vancouver (YVR)

Seattle (SEA)

delayed

Refunds

06.05.202519:40

WestJet

3110

Victoria (YYJ)

Kelowna (YLW)

cancelled

Refunds

06.05.202519:05

WestJet

3328

Vancouver (YVR)

Kelowna (YLW)

delayed

Refunds

06.05.202518:45

WestJet

6039

Seoul (ICN)

Ho Chi Minh City (SGN)

delayed

Refunds

06.05.202518:45

WestJet

3139

Calgary (YYC)

Fort Mcmurray (YMM)

delayed

Refunds

06.05.202518:40

WestJet

6031

Seoul (ICN)

Singapore (SIN)

delayed

Refunds

06.05.202517:00

WestJet

3324

Vancouver (YVR)

Kelowna (YLW)

delayed

Refunds

06.05.202517:00

WestJet

3579

Lethbridge (YQL)

Calgary (YYC)

delayed

Refunds

06.05.202515:40

WestJet

3580

Calgary (YYC)

Lethbridge (YQL)

delayed

Refunds

06.05.202515:35

WestJet

3483

Medicine Hat (YXH)

Calgary (YYC)

delayed

Refunds

06.05.202515:25

WestJet

6410

Seattle (SEA)

Pasco (PSC)

delayed

Refunds

06.05.202515:10

WestJet

3327

Kelowna (YLW)

Vancouver (YVR)

delayed

Refunds

05.05.202521:35

WestJet

5540

Seattle (SEA)

Spokane (GEG)

delayed

Refunds

05.05.202520:00

WestJet

8694

Boise (BOI)

Seattle (SEA)

delayed

Refunds

05.05.202519:59

WestJet

8241

Seattle (SEA)

Vancouver (YVR)

delayed

Refunds

05.05.202519:50

WestJet

7458

Portland (PDX)

Seattle (SEA)

delayed

Refunds

05.05.202519:45

WestJet

7592

Vancouver (YVR)

Seattle (SEA)

delayed

Refunds

05.05.202519:35

WestJet

3616

Calgary (YYC)

Seattle (SEA)

delayed

Refunds

05.05.202517:51

WestJet

8694

Seattle (SEA)

Vancouver (YVR)

delayed

Refunds

05.05.202515:50

WestJet

7421

Detroit (DTW)

(ORD)

delayed

Refunds

05.05.202515:40

WestJet

3580

Calgary (YYC)

Lethbridge (YQL)

delayed

Refunds

05.05.202515:14

WestJet

7071

Detroit (DTW)

New York (IAD)

delayed

Refunds

05.05.202514:35

WestJet

5673

Detroit (DTW)

Tampa (TPA)

delayed

Refunds

05.05.202514:10

WestJet

5132

Paris (CDG)

Dublin (DUB)

delayed

Refunds

05.05.202514:07

WestJet

7889

Pittsburgh (PIT)

Detroit (DTW)

delayed

Refunds

05.05.202514:05

WestJet

3484

Calgary (YYC)

Medicine Hat (YXH)

delayed

Refunds

05.05.202514:04

WestJet

8384

Detroit (DTW)

Boston (BOS)

delayed

Refunds

05.05.202513:59

WestJet

5457

Nashville (BNA)

Salt Lake City (SLC)

delayed

Refunds

05.05.202513:49

WestJet

5408

Nashville (BNA)

Atlanta (ATL)

delayed

Refunds

05.05.202513:40

WestJet

5032

Paris (CDG)

Berlin (BER)

delayed

Refunds

05.05.202513:30

WestJet

6452

Seattle (SEA)

Boise (BOI)

delayed

Refunds

05.05.202513:14

WestJet

7152

Charlotte (CLT)

Detroit (DTW)

delayed

Refunds

05.05.202513:10

WestJet

3243

Brandon (YBR)

Calgary (YYC)

delayed

Refunds

05.05.202513:00

WestJet

7594

Portland (PWM)

Detroit (DTW)

delayed

Refunds

05.05.202513:00

WestJet

6741

Charleston (CHS)

Detroit (DTW)

delayed

Refunds

05.05.202512:50

WestJet

7906

New York (LGA)

Detroit (DTW)

delayed

Refunds

05.05.202512:42

WestJet

7054

Detroit (DTW)

Grand Rapids (GRR)

delayed

Refunds

05.05.202512:30

WestJet

5410

Albany (ALB)

Detroit (DTW)

delayed

Refunds

05.05.202512:30

WestJet

7101

Detroit (DTW)

Phoenix (PHX)

delayed

Refunds

05.05.202512:15

WestJet

7139

Detroit (DTW)

Traverse City (TVC)

delayed

Refunds

05.05.202511:45

WestJet

8013

San Jose (SJC)

Seattle (SEA)

delayed

Refunds

05.05.202511:18

WestJet

8624

Santa Ana (SNA)

Seattle (SEA)

delayed

Refunds

05.05.202510:30

WestJet

8377

(ORD)

Detroit (DTW)

delayed

Refunds

05.05.202510:29

WestJet

7135

Covington (CVG)

Detroit (DTW)

delayed

Refunds

05.05.202510:25

WestJet

6776

Cleveland (CLE)

Detroit (DTW)

delayed

Refunds

05.05.202510:24

WestJet

7301

Detroit (DTW)

Baltimore (BWI)

delayed

Refunds

05.05.202510:20

WestJet

7175

Detroit (DTW)

Norfolk (ORF)

delayed

Refunds

05.05.202510:16

WestJet

8509

Detroit (DTW)

Tampa (TPA)

delayed

Refunds

05.05.202510:12

WestJet

7230

Detroit (DTW)

(DCA)

delayed

Refunds

05.05.202510:00

WestJet

6880

Detroit (DTW)

New York (IAD)

delayed

Refunds

05.05.202509:47

WestJet

5565

Salt Lake City (SLC)

Detroit (DTW)

delayed

Refunds

05.05.202509:35

WestJet

5676

Newark (EWR)

Detroit (DTW)

delayed

Refunds

05.05.202509:35

WestJet

3242

Calgary (YYC)

Brandon (YBR)

delayed

Refunds

05.05.202509:35

WestJet

6772

Atlanta (ATL)

San Antonio (SAT)

delayed

Refunds

05.05.202509:23

WestJet

5459

Nashville (BNA)

Atlanta (ATL)

delayed

Refunds

05.05.202509:05

WestJet

5637

Boston (BOS)

Detroit (DTW)

delayed

Refunds

05.05.202509:00

WestJet

5698

New York (LGA)

Boston (BOS)

delayed

Refunds

05.05.202507:35

WestJet

8072

Boston (BOS)

(DCA)

delayed

Refunds

05.05.202507:15

WestJet

7241

New York (JFK)

Detroit (DTW)

delayed

Refunds

05.05.202507:04

WestJet

8017

Milwaukee (MKE)

Detroit (DTW)

delayed

Refunds

05.05.202507:00

WestJet

6868

Appleton (ATW)

Detroit (DTW)

delayed

Refunds

05.05.202506:15

WestJet

6656

Birmingham (BHM)

Detroit (DTW)

delayed

Refunds

05.05.202506:15

WestJet

6490

Spokane (GEG)

Seattle (SEA)

delayed

Refunds

05.05.202506:15

WestJet

5113

Toronto (YYZ)

Cancun (CUN)

delayed

Refunds

05.05.202506:05

WestJet

7724

Las Vegas (LAS)

Detroit (DTW)

delayed

Refunds
Yurii Moskalenko
2193 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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