Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. Under EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers the rights of air passengers. In particular, this legislation covers diverse cases, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to receive compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains rules concerning the process of compensation, including aid for passengers affected by issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, according to your circumstances.
Compensation for UPS Airlines Flight Cancellation
First and foremost, passengers need to know that the airline is required to notify them about the flight cancellation. If the airline informs you under fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for UPS Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Food and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for example, you had Economy but were upgraded to Business class), you will not have to pay extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline could hypothetically have done something to avoid problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, UPS Airlines isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim UPS Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
12.07.202501:37 | UPS Airlines 9866 | Honolulu (HNL) Anchorage (ANC) | Delayed | Claim Refund |
10.07.202521:24 | UPS Airlines 9865 | Honolulu (HNL) Ontario (ONT) | Delayed | Claim Refund |
10.07.202504:30 | UPS Airlines 2967 | Honolulu (HNL) Lihue (LIH) | Delayed | Claim Refund |
10.07.202503:30 | UPS Airlines 5963 | Honolulu (HNL) Kona (KOA) | Delayed | Claim Refund |
09.07.202521:50 | UPS Airlines 99 | Seoul (ICN) Anchorage (ANC) | Delayed | Claim Refund |
09.07.202505:50 | UPS Airlines 9821 | Billings (BIL) Salt Lake City (SLC) | Delayed | Claim Refund |
09.07.202504:32 | UPS Airlines 10 | Cologne (CGN) Dubai (DWC) | Delayed | Claim Refund |
09.07.202503:30 | UPS Airlines 5963 | Honolulu (HNL) Kona (KOA) | Delayed | Claim Refund |
09.07.202503:28 | UPS Airlines 682 | Chicago (RFD) Omaha (OMA) | Delayed | Claim Refund |
09.07.202503:11 | UPS Airlines 1344 | Philadelphia (PHL) West Palm Beach (PBI) | Delayed | Claim Refund |
09.07.202502:45 | UPS Airlines 2965 | Honolulu (HNL) Ontario (ONT) | Delayed | Claim Refund |
09.07.202501:45 | UPS Airlines 598 | Ontario (ONT) Billings (BIL) | Delayed | Claim Refund |
08.07.202523:27 | UPS Airlines 291 | Stockholm (MMX) Cologne (CGN) | Delayed | Claim Refund |
08.07.202522:25 | UPS Airlines 285 | Stockholm (MMX) Cologne (CGN) | Delayed | Claim Refund |
08.07.202521:23 | UPS Airlines 295 | Budapest (BUD) Prague (PRG) | Delayed | Claim Refund |
08.07.202521:20 | UPS Airlines 214 | Cologne (CGN) Louisville (SDF) | Delayed | Claim Refund |
08.07.202520:48 | UPS Airlines 1193 | Philadelphia (PHL) Louisville (SDF) | Delayed | Claim Refund |
08.07.202520:45 | UPS Airlines 238 | London (STN) Louisville (SDF) | Delayed | Claim Refund |
08.07.202519:40 | UPS Airlines 224 | Cologne (CGN) Louisville (SDF) | Delayed | Claim Refund |
08.07.202519:05 | UPS Airlines 63 | Hong Kong (HKG) Anchorage (ANC) | Delayed | Claim Refund |
08.07.202516:10 | UPS Airlines 1 | Hong Kong (HKG) Cologne (CGN) | Delayed | Claim Refund |
08.07.202514:28 | UPS Airlines 109 | Anchorage (ANC) Louisville (SDF) | Delayed | Claim Refund |
08.07.202514:00 | UPS Airlines 5780 | Louisville (SDF) San Antonio (SAT) | Delayed | Claim Refund |
08.07.202513:15 | UPS Airlines 5556 | Louisville (SDF) Chicago (RFD) | Delayed | Claim Refund |
08.07.202510:18 | UPS Airlines 4 | Paris (CDG) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202510:08 | UPS Airlines 327 | San Juan (SJU) Louisville (SDF) | Delayed | Claim Refund |
08.07.202509:25 | UPS Airlines 2079 | Newark (EWR) Louisville (SDF) | Delayed | Claim Refund |
08.07.202509:19 | UPS Airlines 2785 | Dallas (DFW) Louisville (SDF) | Delayed | Claim Refund |
08.07.202509:15 | UPS Airlines 5365 | Pensacola (PNS) Louisville (SDF) | Delayed | Claim Refund |
08.07.202509:13 | UPS Airlines 5777 | Dallas (DFW) Louisville (SDF) | Delayed | Claim Refund |
08.07.202508:16 | UPS Airlines 208 | Newark (EWR) Louisville (SDF) | Delayed | Claim Refund |
08.07.202508:00 | UPS Airlines 5125 | New York (JFK) Louisville (SDF) | Delayed | Claim Refund |
08.07.202508:00 | UPS Airlines 2013 | Boston (BOS) Louisville (SDF) | Delayed | Claim Refund |
08.07.202507:45 | UPS Airlines 2115 | New York (JFK) Louisville (SDF) | Delayed | Claim Refund |
08.07.202507:40 | UPS Airlines 5303 | Atlanta (ATL) Louisville (SDF) | Delayed | Claim Refund |
08.07.202507:30 | UPS Airlines 5233 | Richmond (RIC) Louisville (SDF) | Delayed | Claim Refund |
08.07.202507:15 | UPS Airlines 2259 | Newburgh (SWF) Louisville (SDF) | Delayed | Claim Refund |
08.07.202507:10 | UPS Airlines 7845 | Fort Lauderdale (FLL) Louisville (SDF) | Delayed | Claim Refund |
08.07.202507:00 | UPS Airlines 2855 | Salt Lake City (SLC) Louisville (SDF) | Delayed | Claim Refund |
08.07.202506:30 | UPS Airlines 5915 | Ontario (ONT) Louisville (SDF) | Delayed | Claim Refund |
08.07.202506:30 | UPS Airlines 2845 | Salt Lake City (SLC) Louisville (SDF) | Delayed | Claim Refund |
08.07.202506:30 | UPS Airlines 5981 | Los Angeles (BFI) Louisville (SDF) | Delayed | Claim Refund |
08.07.202506:25 | UPS Airlines 2957 | Los Angeles (MHR) Louisville (SDF) | Delayed | Claim Refund |
08.07.202506:24 | UPS Airlines 9602 | Sioux Falls (FSD) Louisville (SDF) | Delayed | Claim Refund |
08.07.202506:23 | UPS Airlines 2893 | Las Vegas (LAS) Louisville (SDF) | Delayed | Claim Refund |
08.07.202506:00 | UPS Airlines 2903 | Los Angeles (LAX) Louisville (SDF) | Delayed | Claim Refund |
08.07.202505:50 | UPS Airlines 2915 | Ontario (ONT) Louisville (SDF) | Delayed | Claim Refund |
08.07.202505:37 | UPS Airlines 294 | Prague (PRG) Budapest (BUD) | Delayed | Claim Refund |
08.07.202505:15 | UPS Airlines 2981 | Los Angeles (BFI) Louisville (SDF) | Delayed | Claim Refund |
08.07.202504:33 | UPS Airlines 76 | Louisville (SDF) Dubai (DWC) | Delayed | Claim Refund |
08.07.202504:32 | UPS Airlines 10 | Cologne (CGN) Dubai (DWC) | Delayed | Claim Refund |
08.07.202504:30 | UPS Airlines 5955 | Los Angeles (MHR) Louisville (SDF) | Delayed | Claim Refund |
08.07.202504:15 | UPS Airlines 5901 | Los Angeles (LAX) Louisville (SDF) | Delayed | Claim Refund |
08.07.202503:18 | UPS Airlines 1488 | Chicago (RFD) Detroit (DTW) | Delayed | Claim Refund |
08.07.202501:55 | UPS Airlines 834 | Ontario (ONT) Boise (BOI) | Delayed | Claim Refund |
07.07.202523:23 | UPS Airlines 197 | Anchorage (ANC) Louisville (SDF) | Delayed | Claim Refund |
07.07.202523:13 | UPS Airlines 1365 | Albany (ABY) Louisville (SDF) | Delayed | Claim Refund |
07.07.202522:44 | UPS Airlines 1143 | Buffalo (BUF) Louisville (SDF) | Delayed | Claim Refund |
07.07.202522:19 | UPS Airlines 354 | Miami (MIA) Bogota (BOG) | Delayed | Claim Refund |
07.07.202522:15 | UPS Airlines 1189 | Philadelphia (PHL) Louisville (SDF) | Delayed | Claim Refund |
07.07.202522:10 | UPS Airlines 1017 | Boston (BOS) Philadelphia (PHL) | Delayed | Claim Refund |
07.07.202522:02 | UPS Airlines 1331 | Miami (MIA) Louisville (SDF) | Delayed | Claim Refund |
07.07.202522:00 | UPS Airlines 1013 | Boston (BOS) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:52 | UPS Airlines 1269 | Roanoke (ROA) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:44 | UPS Airlines 1083 | Newark (EWR) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:40 | UPS Airlines 767 | Dallas (DFW) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:40 | UPS Airlines 783 | San Antonio (SAT) Chicago (RFD) | Delayed | Claim Refund |
07.07.202521:35 | UPS Airlines 1337 | Tampa (TPA) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:35 | UPS Airlines 473 | Montreal (YMX) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:33 | UPS Airlines 603 | Chicago (ORD) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:31 | UPS Airlines 1231 | Richmond (RIC) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:28 | UPS Airlines 1285 | Charlotte (CLT) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:15 | UPS Airlines 214 | Cologne (CGN) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:12 | UPS Airlines 1391 | Jackson (JAN) Louisville (SDF) | Delayed | Claim Refund |
07.07.202521:05 | UPS Airlines 1335 | New York (MCO) Louisville (SDF) | Delayed | Claim Refund |
07.07.202520:53 | UPS Airlines 1057 | Manchester (MHT) Louisville (SDF) | Delayed | Claim Refund |
07.07.202520:50 | UPS Airlines 1395 | Miami (MIA) Louisville (SDF) | Delayed | Claim Refund |
07.07.202520:45 | UPS Airlines 238 | London (STN) Louisville (SDF) | Delayed | Claim Refund |
07.07.202520:29 | UPS Airlines 701 | New Orleans (MSY) Louisville (SDF) | Delayed | Claim Refund |
07.07.202520:26 | UPS Airlines 2 | Cologne (CGN) Hong Kong (HKG) | Delayed | Claim Refund |
07.07.202520:12 | UPS Airlines 751 | Dallas (DFW) Louisville (SDF) | Delayed | Claim Refund |
07.07.202520:10 | UPS Airlines 61 | Taipei (TPE) Anchorage (ANC) | Delayed | Claim Refund |
07.07.202520:06 | UPS Airlines 773 | Chicago (IAH) Louisville (SDF) | Delayed | Claim Refund |
07.07.202519:29 | UPS Airlines 495 | Winnipeg (YWG) Louisville (SDF) | Delayed | Claim Refund |
07.07.202519:15 | UPS Airlines 9815 | Columbia (CAE) Louisville (SDF) | Delayed | Claim Refund |
07.07.202519:12 | UPS Airlines 301 | Monterrey (MTY) Louisville (SDF) | Delayed | Claim Refund |
07.07.202515:07 | UPS Airlines 77 | Anchorage (ANC) Louisville (SDF) | Delayed | Claim Refund |
07.07.202515:00 | UPS Airlines 61 | Anchorage (ANC) Louisville (SDF) | Delayed | Claim Refund |
07.07.202515:00 | UPS Airlines 63 | Anchorage (ANC) Louisville (SDF) | Delayed | Claim Refund |
07.07.202514:50 | UPS Airlines 99 | Anchorage (ANC) Louisville (SDF) | Delayed | Claim Refund |
07.07.202514:28 | UPS Airlines 109 | Anchorage (ANC) Louisville (SDF) | Delayed | Claim Refund |
07.07.202509:23 | UPS Airlines 58 | Honolulu (HNL) Hong Kong (HKG) | Delayed | Claim Refund |
07.07.202504:53 | UPS Airlines 202 | Cologne (CGN) Louisville (SDF) | Delayed | Claim Refund |
07.07.202504:25 | UPS Airlines 294 | Prague (PRG) Budapest (BUD) | Delayed | Claim Refund |
07.07.202503:25 | UPS Airlines 248 | Cologne (CGN) Dublin (DUB) | Delayed | Claim Refund |
07.07.202502:13 | UPS Airlines 24 | Cologne (CGN) Dubai (DWC) | Delayed | Claim Refund |
06.07.202523:00 | UPS Airlines 402 | Miami (MIA) Santo Domingo (SDQ) | Delayed | Claim Refund |
06.07.202518:50 | UPS Airlines 9304 | Milwaukee (MKE) Louisville (SDF) | Delayed | Claim Refund |
06.07.202518:30 | UPS Airlines 9301 | Albuquerque (ABQ) Louisville (SDF) | Delayed | Claim Refund |
06.07.202518:00 | UPS Airlines 76 | Louisville (SDF) Anchorage (ANC) | Delayed | Claim Refund |
