Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. Under EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers the rights of air passengers. In particular, this legislation covers diverse cases, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to receive compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains rules concerning the process of compensation, including aid for passengers affected by issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, according to your circumstances.
Compensation for UPS Airlines Flight Cancellation
First and foremost, passengers need to know that the airline is required to notify them about the flight cancellation. If the airline informs you under fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for UPS Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Food and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for example, you had Economy but were upgraded to Business class), you will not have to pay extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline could hypothetically have done something to avoid problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, UPS Airlines isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim UPS Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202517:45 | UPS Airlines 3 | Dubai (DXB) Cologne (CGN) | delayed | Claim Refund |
20.06.202508:50 | UPS Airlines 402 | Miami (MIA) Santo Domingo (SDQ) | delayed | Claim Refund |
20.06.202508:00 | UPS Airlines 5125 | New York (JFK) Louisville (SDF) | delayed | Claim Refund |
20.06.202507:45 | UPS Airlines 2115 | New York (JFK) Louisville (SDF) | delayed | Claim Refund |
20.06.202506:35 | UPS Airlines 5973 | Portland (PDX) Louisville (SDF) | delayed | Claim Refund |
20.06.202506:30 | UPS Airlines 5929 | San Diego (SAN) Louisville (SDF) | delayed | Claim Refund |
20.06.202506:30 | UPS Airlines 5943 | Oakland (OAK) Louisville (SDF) | delayed | Claim Refund |
20.06.202506:00 | UPS Airlines 9604 | Billings (BIL) Louisville (SDF) | delayed | Claim Refund |
20.06.202504:55 | UPS Airlines 1472 | Louisville (SDF) Roanoke (ROA) | delayed | Claim Refund |
20.06.202504:54 | UPS Airlines 1364 | Louisville (SDF) Pensacola (PNS) | delayed | Claim Refund |
20.06.202504:52 | UPS Airlines 672 | Louisville (SDF) Wichita (ICT) | delayed | Claim Refund |
20.06.202504:50 | UPS Airlines 618 | Louisville (SDF) Chicago (RFD) | delayed | Claim Refund |
20.06.202504:50 | UPS Airlines 798 | Louisville (SDF) El Paso (ELP) | delayed | Claim Refund |
20.06.202504:48 | UPS Airlines 1392 | Louisville (SDF) Jackson (JAN) | delayed | Claim Refund |
20.06.202504:46 | UPS Airlines 702 | Louisville (SDF) New Orleans (MSY) | delayed | Claim Refund |
20.06.202504:45 | UPS Airlines 734 | Louisville (SDF) Oklahoma City (OKC) | delayed | Claim Refund |
20.06.202504:43 | UPS Airlines 213 | Louisville (SDF) Cologne (CGN) | delayed | Claim Refund |
20.06.202504:41 | UPS Airlines 542 | Louisville (SDF) Milwaukee (MKE) | delayed | Claim Refund |
20.06.202504:41 | UPS Airlines 476 | Louisville (SDF) Toronto (YHM) | delayed | Claim Refund |
20.06.202504:40 | UPS Airlines 652 | Louisville (SDF) Springfield (SGF) | delayed | Claim Refund |
20.06.202504:39 | UPS Airlines 706 | Louisville (SDF) Lafayette (LFT) | delayed | Claim Refund |
20.06.202504:38 | UPS Airlines 1482 | Louisville (SDF) Detroit (DTW) | delayed | Claim Refund |
20.06.202504:35 | UPS Airlines 490 | Louisville (SDF) Vancouver (YVR) | delayed | Claim Refund |
20.06.202504:34 | UPS Airlines 1468 | Louisville (SDF) Fort Wayne (FWA) | delayed | Claim Refund |
20.06.202504:34 | UPS Airlines 1356 | Louisville (SDF) Birmingham (BHM) | delayed | Claim Refund |
20.06.202504:34 | UPS Airlines 1442 | Louisville (SDF) Cleveland (CLE) | delayed | Claim Refund |
20.06.202504:33 | UPS Airlines 76 | Louisville (SDF) Dubai (DXB) | delayed | Claim Refund |
20.06.202504:32 | UPS Airlines 722 | Louisville (SDF) Little Rock (LIT) | delayed | Claim Refund |
20.06.202504:32 | UPS Airlines 1376 | Louisville (SDF) Knoxville (TYS) | delayed | Claim Refund |
20.06.202504:30 | UPS Airlines 204 | Cologne (CGN) Louisville (SDF) | delayed | Claim Refund |
20.06.202504:30 | UPS Airlines 1296 | Louisville (SDF) Greenville (GSP) | delayed | Claim Refund |
20.06.202504:29 | UPS Airlines 1132 | Louisville (SDF) Syracuse (SYR) | delayed | Claim Refund |
20.06.202504:29 | UPS Airlines 620 | Louisville (SDF) Peoria (PIA) | delayed | Claim Refund |
20.06.202504:28 | UPS Airlines 514 | Louisville (SDF) Cedar Rapids (CID) | delayed | Claim Refund |
20.06.202504:26 | UPS Airlines 636 | Louisville (SDF) St Louis (STL) | delayed | Claim Refund |
20.06.202504:26 | UPS Airlines 662 | Louisville (SDF) Chicago (MCI) | delayed | Claim Refund |
20.06.202504:26 | UPS Airlines 774 | Louisville (SDF) Chicago (IAH) | delayed | Claim Refund |
20.06.202504:25 | UPS Airlines 606 | Louisville (SDF) (ORD) | delayed | Claim Refund |
20.06.202504:24 | UPS Airlines 1322 | Louisville (SDF) Jacksonville (JAX) | delayed | Claim Refund |
20.06.202504:24 | UPS Airlines 1124 | Louisville (SDF) Albany (ALB) | delayed | Claim Refund |
20.06.202504:24 | UPS Airlines 768 | Louisville (SDF) Dallas (DFW) | delayed | Claim Refund |
20.06.202504:23 | UPS Airlines 1286 | Louisville (SDF) Charlotte (CLT) | delayed | Claim Refund |
20.06.202504:23 | UPS Airlines 684 | Louisville (SDF) Omaha (OMA) | delayed | Claim Refund |
20.06.202504:21 | UPS Airlines 712 | Louisville (SDF) Huntsville (HSV) | delayed | Claim Refund |
20.06.202504:21 | UPS Airlines 788 | Louisville (SDF) Austin (AUS) | delayed | Claim Refund |
20.06.202504:21 | UPS Airlines 582 | Louisville (SDF) Fargo (FAR) | delayed | Claim Refund |
20.06.202504:21 | UPS Airlines 1348 | Louisville (SDF) New York (RSW) | delayed | Claim Refund |
20.06.202504:17 | UPS Airlines 340 | Louisville (SDF) San Juan (SJU) | delayed | Claim Refund |
20.06.202504:17 | UPS Airlines 1384 | Louisville (SDF) Memphis (MEM) | delayed | Claim Refund |
20.06.202504:14 | UPS Airlines 488 | Louisville (SDF) Toronto (YYZ) | delayed | Claim Refund |
20.06.202504:13 | UPS Airlines 1220 | Louisville (SDF) New York (IAD) | delayed | Claim Refund |
20.06.202504:13 | UPS Airlines 776 | Louisville (SDF) Lubbock (LBB) | delayed | Claim Refund |
20.06.202504:12 | UPS Airlines 1172 | Louisville (SDF) New York (MDT) | delayed | Claim Refund |
20.06.202504:12 | UPS Airlines 1270 | Louisville (SDF) Greensboro (GSO) | delayed | Claim Refund |
20.06.202504:12 | UPS Airlines 492 | Louisville (SDF) Sioux Falls (FSD) | delayed | Claim Refund |
20.06.202504:09 | UPS Airlines 104 | Louisville (SDF) Anchorage (ANC) | delayed | Claim Refund |
20.06.202504:06 | UPS Airlines 1088 | Louisville (SDF) Newburgh (SWF) | delayed | Claim Refund |
20.06.202504:06 | UPS Airlines 1084 | Louisville (SDF) Newark (EWR) | delayed | Claim Refund |
20.06.202504:05 | UPS Airlines 1366 | Louisville (SDF) Albany (ABY) | delayed | Claim Refund |
20.06.202504:04 | UPS Airlines 1214 | Louisville (SDF) Baltimore (BWI) | delayed | Claim Refund |
20.06.202504:03 | UPS Airlines 1194 | Louisville (SDF) Philadelphia (PHL) | delayed | Claim Refund |
20.06.202504:03 | UPS Airlines 1276 | Louisville (SDF) Raleigh (RDU) | delayed | Claim Refund |
20.06.202504:02 | UPS Airlines 1152 | Louisville (SDF) Pittsburgh (PIT) | delayed | Claim Refund |
20.06.202504:01 | UPS Airlines 1478 | Louisville (SDF) Lansing (LAN) | delayed | Claim Refund |
20.06.202504:01 | UPS Airlines 1332 | Louisville (SDF) Miami (MIA) | delayed | Claim Refund |
20.06.202504:00 | UPS Airlines 1304 | Louisville (SDF) Atlanta (ATL) | delayed | Claim Refund |
20.06.202503:58 | UPS Airlines 1326 | Louisville (SDF) New York (MCO) | delayed | Claim Refund |
20.06.202503:57 | UPS Airlines 1232 | Louisville (SDF) Richmond (RIC) | delayed | Claim Refund |
20.06.202503:56 | UPS Airlines 1334 | Louisville (SDF) West Palm Beach (PBI) | delayed | Claim Refund |
20.06.202503:55 | UPS Airlines 1292 | Louisville (SDF) Columbia (CAE) | delayed | Claim Refund |
20.06.202503:52 | UPS Airlines 474 | Louisville (SDF) Montreal (YMX) | delayed | Claim Refund |
20.06.202503:51 | UPS Airlines 1066 | Louisville (SDF) Windsor Locks (BDL) | delayed | Claim Refund |
20.06.202503:49 | UPS Airlines 1128 | Louisville (SDF) Providence (PVD) | delayed | Claim Refund |
20.06.202503:49 | UPS Airlines 1112 | Louisville (SDF) New York (JFK) | delayed | Claim Refund |
20.06.202503:49 | UPS Airlines 1058 | Louisville (SDF) Manchester (MHT) | delayed | Claim Refund |
20.06.202503:48 | UPS Airlines 1338 | Louisville (SDF) Tampa (TPA) | delayed | Claim Refund |
20.06.202503:45 | UPS Airlines 1346 | Louisville (SDF) Fort Lauderdale (FLL) | delayed | Claim Refund |
20.06.202503:45 | UPS Airlines 896 | Louisville (SDF) Reno (RNO) | delayed | Claim Refund |
20.06.202503:44 | UPS Airlines 892 | Louisville (SDF) Las Vegas (LAS) | delayed | Claim Refund |
20.06.202503:40 | UPS Airlines 9308 | Chicago (RFD) Louisville (SDF) | delayed | Claim Refund |
20.06.202503:35 | UPS Airlines 904 | Louisville (SDF) Los Angeles (LAX) | delayed | Claim Refund |
20.06.202503:35 | UPS Airlines 32 | Louisville (SDF) Honolulu (HNL) | delayed | Claim Refund |
20.06.202503:35 | UPS Airlines 872 | Louisville (SDF) Albuquerque (ABQ) | delayed | Claim Refund |
20.06.202503:33 | UPS Airlines 592 | Louisville (SDF) Billings (BIL) | delayed | Claim Refund |
20.06.202503:31 | UPS Airlines 918 | Louisville (SDF) Ontario (ONT) | delayed | Claim Refund |
20.06.202503:30 | UPS Airlines 64 | Louisville (SDF) Anchorage (ANC) | delayed | Claim Refund |
20.06.202503:29 | UPS Airlines 956 | Louisville (SDF) Los Angeles (MHR) | delayed | Claim Refund |
20.06.202503:28 | UPS Airlines 1070 | Louisville (SDF) Newark (EWR) | delayed | Claim Refund |
20.06.202503:28 | UPS Airlines 974 | Louisville (SDF) Portland (PDX) | delayed | Claim Refund |
20.06.202503:26 | UPS Airlines 858 | Louisville (SDF) Phoenix (PHX) | delayed | Claim Refund |
20.06.202503:23 | UPS Airlines 982 | Louisville (SDF) (BFI) | delayed | Claim Refund |
20.06.202503:23 | UPS Airlines 946 | Louisville (SDF) Oakland (OAK) | delayed | Claim Refund |
20.06.202503:20 | UPS Airlines 994 | Louisville (SDF) Spokane (GEG) | delayed | Claim Refund |
20.06.202503:20 | UPS Airlines 844 | Louisville (SDF) Salt Lake City (SLC) | delayed | Claim Refund |
20.06.202503:17 | UPS Airlines 838 | Louisville (SDF) Boise (BOI) | delayed | Claim Refund |
20.06.202503:16 | UPS Airlines 802 | Louisville (SDF) Denver (DEN) | delayed | Claim Refund |
20.06.202502:10 | UPS Airlines 1340 | Louisville (SDF) Tampa (TPA) | delayed | Claim Refund |
20.06.202501:08 | UPS Airlines 71 | Anchorage (ANC) Louisville (SDF) | delayed | Claim Refund |
19.06.202523:40 | UPS Airlines 1415 | Philadelphia (PHL) Louisville (SDF) | delayed | Claim Refund |
19.06.202522:50 | UPS Airlines 1111 | New York (JFK) Louisville (SDF) | delayed | Claim Refund |
