Passengers of Pelita Air who have faced a flight cancellation or delay have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers when there is a significant disruption. In this article, we will look at your rights and the steps you should follow to get the compensation you are entitled to from the airline.
Pelita Air Flight Delay or Cancellation Compensation
Before claiming the Pelita Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Pelita Air Compensation for Flight Delay
According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your final destination.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not receive compensation for every flight delay. Pelita Air is not obliged to pay compensation when extraordinary circumstances outside their control happen. This covers bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will generally not be compensated as it is not the airline’s fault.
Pelita Air Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Pelita Air doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Pelita Air Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Pelita Air is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Pelita Air
If your travel plans have been affected by a flight cancellation or delay with Pelita Air, it’s essential to be aware that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Pelita Air goes the additional mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Pelita Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Pelita Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Pelita Air provides hotel accommodation. This also covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When Pelita Air cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is essential for minimizing travel disruptions and assisting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Pelita Air will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Pelita Air shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Pelita Air shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202519:00 | Pelita Air 357 | Padang (PDG) Jakarta (CGK) | delayed | Claim Refund |
20.06.202516:20 | Pelita Air 356 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
19.06.202512:00 | Pelita Air 354 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
19.06.202510:45 | Pelita Air 342 | Jakarta (CGK) Banda Aceh (BTJ) | delayed | Claim Refund |
19.06.202506:30 | Pelita Air 600 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
18.06.202517:00 | Pelita Air 622 | Balikpapan (BPN) Surabaya (SUB) | delayed | Claim Refund |
18.06.202513:00 | Pelita Air 602 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
12.06.202510:45 | Pelita Air 342 | Jakarta (CGK) Banda Aceh (BTJ) | delayed | Claim Refund |
11.06.202512:45 | Pelita Air 103 | Denpasar (DPS) Jakarta (CGK) | delayed | Claim Refund |
10.06.202519:00 | Pelita Air 357 | Padang (PDG) Jakarta (CGK) | delayed | Claim Refund |
10.06.202516:20 | Pelita Air 356 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
05.06.202513:00 | Pelita Air 602 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
01.06.202510:45 | Pelita Air 342 | Jakarta (CGK) Banda Aceh (BTJ) | delayed | Claim Refund |
22.05.202510:45 | Pelita Air 342 | Jakarta (CGK) Banda Aceh (BTJ) | delayed | Claim Refund |
22.05.202509:10 | Pelita Air 102 | Jakarta (CGK) Denpasar (DPS) | delayed | Claim Refund |
21.05.202510:45 | Pelita Air 342 | Jakarta (CGK) Banda Aceh (BTJ) | delayed | Claim Refund |
17.05.202513:00 | Pelita Air 602 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
13.05.202513:00 | Pelita Air 602 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
10.05.202514:30 | Pelita Air 355 | Padang (PDG) Jakarta (CGK) | delayed | Claim Refund |
10.05.202512:00 | Pelita Air 354 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
05.05.202512:25 | Pelita Air 612 | Jakarta (CGK) Banjarmasin (BDJ) | delayed | Claim Refund |
28.04.202516:20 | Pelita Air 356 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
28.04.202513:00 | Pelita Air 602 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
