Passengers of Indigo Airlines who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we will look at your rights and the steps you need to take to obtain the compensation you have a right to from the airline.
Indigo Airlines Flight Delay or Cancellation Compensation
Before claiming the Indigo Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Indigo Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s important to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not be compensated for every flight delay. Indigo Airlines isn’t required to provide compensation when extraordinary circumstances outside their control occur. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault.
Indigo Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the flight distance and the duration of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Indigo Airlines doesn’t have to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Indigo Airlines Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Indigo Airlines isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Indigo Airlines
If your travel plans have been affected by a flight cancellation or delay with Indigo Airlines, it’s crucial to be aware that you might be entitled to compensation under EU regulations. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Indigo Airlines goes the additional mile to support passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Indigo Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Indigo Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Indigo Airlines arranges hotel room accommodation. This covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Indigo Airlines cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This flexibility is crucial for minimizing travel inconveniences and supporting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Indigo Airlines shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Indigo Airlines shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Indigo Airlines will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.11.202521:55 | IndiGo 3918 | Hobart (HBA) Melbourne (MEL) | Delayed | Claim Refund |
08.11.202521:15 | IndiGo 4437 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
08.11.202520:50 | IndiGo 4442 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
08.11.202520:35 | IndiGo 4463 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
08.11.202520:30 | IndiGo 4433 | Melbourne (MEL) Sydney (SYD) | Delayed | Claim Refund |
08.11.202520:20 | IndiGo 3917 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
08.11.202519:55 | IndiGo 4911 | Melbourne (MEL) Perth (PER) | Delayed | Claim Refund |
08.11.202519:40 | IndiGo 3767 | Kuala Lumpur (KUL) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
08.11.202519:10 | IndiGo 5008 | New Delhi (DEL) Patna (PAT) | Delayed | Claim Refund |
08.11.202519:00 | IndiGo 4882 | Adelaide (ADL) Melbourne (MEL) | Delayed | Claim Refund |
08.11.202518:30 | IndiGo 3766 | Kuala Lumpur (KUL) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
08.11.202517:15 | IndiGo 4696 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
08.11.202517:05 | IndiGo 4650 | Melbourne (MEL) Sydney (SYD) | Delayed | Claim Refund |
08.11.202517:05 | IndiGo 4593 | Sydney (SYD) Hobart (HBA) | Delayed | Claim Refund |
08.11.202516:05 | IndiGo 6379 | New Delhi (DEL) Patna (PAT) | Delayed | Claim Refund |
08.11.202515:50 | IndiGo 1089 | Mumbai (BOM) Phuket (HKT) | Delayed | Claim Refund |
08.11.202515:15 | IndiGo 6077 | Kanpur (KNU) Mumbai (BOM) | Delayed | Claim Refund |
08.11.202515:10 | IndiGo 1081 | New Delhi (DEL) Phuket (HKT) | Delayed | Claim Refund |
08.11.202515:00 | IndiGo 3989 | Sydney (SYD) Phuket (HKT) | Delayed | Claim Refund |
08.11.202514:20 | IndiGo 4842 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
08.11.202514:15 | IndiGo 994 | Kolkata (CCU) Aizawl (AJL) | Delayed | Claim Refund |
08.11.202514:00 | IndiGo 275 | Kolkata (CCU) Imphal (IMF) | Delayed | Claim Refund |
08.11.202513:50 | IndiGo 6339 | Kolkata (CCU) Dimapur (DMU) | Delayed | Claim Refund |
08.11.202513:30 | IndiGo 925 | Ranchi (IXR) Patna (PAT) | Delayed | Claim Refund |
08.11.202513:25 | IndiGo 7416 | Hubli (HBX) Hyderabad (HYD) | Delayed | Claim Refund |
08.11.202512:50 | IndiGo 3526 | Jakarta (KNO) Jakarta (CGK) | Delayed | Claim Refund |
08.11.202512:35 | IndiGo 6504 | New Delhi (DEL) Jaisalmer (JSA) | Delayed | Claim Refund |
08.11.202512:30 | IndiGo 6713 | Mumbai (BOM) Kanpur (KNU) | Delayed | Claim Refund |
08.11.202512:25 | IndiGo 6492 | New Delhi (DEL) Aizawl (AJL) | Delayed | Claim Refund |
08.11.202512:10 | IndiGo 6902 | Patna (PAT) Ranchi (IXR) | Delayed | Claim Refund |
08.11.202512:10 | IndiGo 6155 | Dimapur (DMU) Kolkata (CCU) | Delayed | Claim Refund |
08.11.202512:05 | IndiGo 4905 | Perth (PER) Melbourne (MEL) | Delayed | Claim Refund |
08.11.202512:05 | IndiGo 2043 | Mumbai (BOM) Patna (PAT) | Delayed | Claim Refund |
08.11.202512:00 | IndiGo 6349 | Patna (PAT) Kolkata (CCU) | Delayed | Claim Refund |
08.11.202512:00 | IndiGo 1129 | Thiruvananthapuram (TRV) Male (MLE) | Delayed | Claim Refund |
08.11.202511:55 | IndiGo 3376 | Stuttgart (STR) Amsterdam (AMS) | Delayed | Claim Refund |
08.11.202511:40 | IndiGo 7359 | Indore (IDR) Jodhpur (JDH) | Delayed | Claim Refund |
08.11.202511:30 | IndiGo 767 | New Delhi (DEL) Jorhat (JRH) | Delayed | Claim Refund |
08.11.202511:05 | IndiGo 539 | Chennai (MAA) Patna (PAT) | Delayed | Claim Refund |
08.11.202510:30 | IndiGo 6913 | Gawahati (GAU) Dimapur (DMU) | Delayed | Claim Refund |
08.11.202510:15 | IndiGo 2120 | New Delhi (DEL) Raipur (RPR) | Delayed | Claim Refund |
08.11.202510:00 | IndiGo 2379 | New Delhi (DEL) Khajuraho (HJR) | Delayed | Claim Refund |
08.11.202509:30 | IndiGo 3583 | Jakarta (CGK) Jakarta (KNO) | Delayed | Claim Refund |
08.11.202509:15 | IndiGo 6476 | Raipur (RPR) New Delhi (DEL) | Delayed | Claim Refund |
08.11.202508:05 | IndiGo 688 | Bangalore (BLR) Thiruvananthapuram (TRV) | Delayed | Claim Refund |
08.11.202507:05 | IndiGo 1318 | Doha (DOH) Hyderabad (HYD) | Delayed | Claim Refund |
08.11.202507:00 | IndiGo 1324 | Doha (DOH) Kochi (COK) | Delayed | Claim Refund |
08.11.202506:55 | IndiGo 6411 | New Delhi (DEL) Raipur (RPR) | Delayed | Claim Refund |
08.11.202506:35 | IndiGo 6194 | Chennai (MAA) Coimbatore (CJB) | Delayed | Claim Refund |
08.11.202506:00 | IndiGo 3299 | Berlin (BER) Amsterdam (AMS) | Delayed | Claim Refund |
08.11.202505:50 | IndiGo 7236 | Bangalore (BLR) Tiruchirapally (TRZ) | Delayed | Claim Refund |
08.11.202505:20 | IndiGo 2275 | New Delhi (DEL) Coimbatore (CJB) | Delayed | Claim Refund |
08.11.202505:20 | IndiGo 1131 | Mumbai (BOM) Male (MLE) | Delayed | Claim Refund |
08.11.202503:10 | IndiGo 6659 | Nagpur (NAG) Pune (PNQ) | Delayed | Claim Refund |
08.11.202502:45 | IndiGo 1008 | Singapore (SIN) Tiruchirapally (TRZ) | Delayed | Claim Refund |
08.11.202502:20 | IndiGo 3814 | Singapore (SIN) Tokyo (HND) | Delayed | Claim Refund |
08.11.202501:00 | IndiGo 497 | Pune (PNQ) Varanasi (VNS) | Delayed | Claim Refund |
08.11.202500:15 | IndiGo 6798 | Pune (PNQ) Nagpur (NAG) | Delayed | Claim Refund |
07.11.202523:05 | IndiGo 2738 | Mumbai (BOM) Nagpur (NAG) | Delayed | Claim Refund |
07.11.202521:35 | IndiGo 4111 | Istanbul (IST) Vienna (VIE) | Delayed | Claim Refund |
07.11.202521:20 | IndiGo 6334 | Hyderabad (HYD) Patna (PAT) | Delayed | Claim Refund |
07.11.202521:10 | IndiGo 862 | Kolkata (CCU) Nagpur (NAG) | Delayed | Claim Refund |
07.11.202520:35 | IndiGo 4463 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202520:20 | IndiGo 678 | Chennai (MAA) Patna (PAT) | Delayed | Claim Refund |
07.11.202519:50 | IndiGo 7315 | Jabalpur (JLR) Indore (IDR) | Delayed | Claim Refund |
07.11.202518:25 | IndiGo 915 | Hyderabad (HYD) Patna (PAT) | Delayed | Claim Refund |
07.11.202518:20 | IndiGo 3346 | Helsinki (HEL) Amsterdam (AMS) | Delayed | Claim Refund |
07.11.202518:05 | IndiGo 4223 | Istanbul (IST) Venice (VCE) | Delayed | Claim Refund |
07.11.202517:45 | IndiGo 597 | Patna (PAT) Chennai (MAA) | Delayed | Claim Refund |
07.11.202517:25 | IndiGo 7307 | Hyderabad (HYD) Jabalpur (JLR) | Delayed | Claim Refund |
07.11.202517:25 | IndiGo 7603 | Chennai (MAA) Mysore (MYQ) | Delayed | Claim Refund |
07.11.202517:20 | IndiGo 4539 | Melbourne (MEL) Perth (PER) | Delayed | Claim Refund |
07.11.202516:55 | IndiGo 4877 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.11.202516:55 | IndiGo 4605 | Melbourne (MEL) Singapore (SIN) | Delayed | Claim Refund |
07.11.202516:45 | IndiGo 3280 | Amsterdam (AMS) N?rnberg (NUE) | Delayed | Claim Refund |
07.11.202516:30 | IndiGo 4876 | Adelaide (ADL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202516:25 | IndiGo 4841 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
07.11.202516:10 | IndiGo 4145 | Istanbul (IST) Zurich (ZRH) | Delayed | Claim Refund |
07.11.202516:00 | IndiGo 4498 | Melbourne (MEL) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202516:00 | IndiGo 4693 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202515:55 | IndiGo 6552 | Aizawl (AJL) Gawahati (GAU) | Delayed | Claim Refund |
07.11.202515:50 | IndiGo 749 | Imphal (IMF) Gawahati (GAU) | Delayed | Claim Refund |
07.11.202515:45 | IndiGo 4215 | Istanbul (IST) Rome (MXP) | Delayed | Claim Refund |
07.11.202515:40 | IndiGo 4691 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202515:20 | IndiGo 3290 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
07.11.202515:15 | IndiGo 3978 | Melbourne (MEL) Phuket (HKT) | Delayed | Claim Refund |
07.11.202515:15 | IndiGo 6077 | Kanpur (KNU) Mumbai (BOM) | Delayed | Claim Refund |
07.11.202515:10 | IndiGo 4906 | Melbourne (MEL) Perth (PER) | Delayed | Claim Refund |
07.11.202514:55 | IndiGo 297 | Hyderabad (HYD) Jodhpur (JDH) | Delayed | Claim Refund |
07.11.202514:55 | IndiGo 4874 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.11.202514:55 | IndiGo 4440 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.11.202514:50 | IndiGo 6277 | Bangalore (BLR) Patna (PAT) | Delayed | Claim Refund |
07.11.202514:50 | IndiGo 4456 | Melbourne (MEL) Hobart (HBA) | Delayed | Claim Refund |
07.11.202514:45 | IndiGo 4689 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202514:30 | IndiGo 3283 | Amsterdam (AMS) Oslo (OSL) | Delayed | Claim Refund |
07.11.202514:25 | IndiGo 3764 | Kuala Lumpur (KUL) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
07.11.202514:25 | IndiGo 4875 | Adelaide (ADL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202514:20 | IndiGo 4842 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202514:15 | IndiGo 994 | Kolkata (CCU) Aizawl (AJL) | Delayed | Claim Refund |
07.11.202514:15 | IndiGo 7179 | Chennai (MAA) Tuticorin (TCR) | Delayed | Claim Refund |
