Passengers of Indigo Airlines who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we will look at your rights and the steps you need to take to obtain the compensation you have a right to from the airline.
Indigo Airlines Flight Delay or Cancellation Compensation
Before claiming the Indigo Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Indigo Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s important to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not be compensated for every flight delay. Indigo Airlines isn’t required to provide compensation when extraordinary circumstances outside their control occur. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault.
Indigo Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the flight distance and the duration of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Indigo Airlines doesn’t have to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Indigo Airlines Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Indigo Airlines isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Indigo Airlines
If your travel plans have been affected by a flight cancellation or delay with Indigo Airlines, it’s crucial to be aware that you might be entitled to compensation under EU regulations. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Indigo Airlines goes the additional mile to support passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Indigo Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Indigo Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Indigo Airlines arranges hotel room accommodation. This covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Indigo Airlines cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This flexibility is crucial for minimizing travel inconveniences and supporting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Indigo Airlines shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Indigo Airlines shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Indigo Airlines will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.07.202517:45 | IndiGo 895 | Kolkata (CCU) Patna (PAT) | Delayed | Claim Refund |
08.07.202517:35 | IndiGo 5173 | Mumbai (BOM) Udaipur (UDR) | Delayed | Claim Refund |
08.07.202517:10 | IndiGo 6275 | Mumbai (BOM) (JRG) | Delayed | Claim Refund |
08.07.202516:35 | IndiGo 5146 | Mumbai (BOM) Chandigarh (IXC) | Delayed | Claim Refund |
08.07.202516:05 | IndiGo 841 | Mumbai (BOM) Mangalore (IXE) | Delayed | Claim Refund |
08.07.202515:35 | IndiGo 5196 | Mumbai (BOM) Chennai (MAA) | Delayed | Claim Refund |
08.07.202515:35 | IndiGo 925 | Ranchi (IXR) Patna (PAT) | Delayed | Claim Refund |
08.07.202514:40 | IndiGo 597 | Patna (PAT) Chennai (MAA) | Delayed | Claim Refund |
08.07.202513:45 | IndiGo 5337 | Mumbai (BOM) Chennai (MAA) | Delayed | Claim Refund |
08.07.202512:40 | IndiGo 7564 | Kolhapur (KLH) Hyderabad (HYD) | Delayed | Claim Refund |
08.07.202511:40 | IndiGo 539 | Chennai (MAA) Patna (PAT) | Delayed | Claim Refund |
08.07.202510:40 | IndiGo 713 | Kolkata (CCU) Patna (PAT) | Delayed | Claim Refund |
08.07.202509:35 | IndiGo 6902 | Lucknow (LKO) Patna (PAT) | Delayed | Claim Refund |
08.07.202508:50 | IndiGo 6674 | Mumbai (BOM) Mangalore (IXE) | Delayed | Claim Refund |
08.07.202508:10 | IndiGo 2769 | New Delhi (DEL) Patna (PAT) | Delayed | Claim Refund |
08.07.202507:00 | IndiGo 8791 | Bangalore (BLR) Dubai (DWC) | Delayed | Claim Refund |
08.07.202503:50 | IndiGo 1474 | Dubai (DXB) Kozhikode (CCJ) | Delayed | Claim Refund |
07.07.202523:25 | IndiGo 3908 | Denpasar (DPS) Singapore (SIN) | Cancelled | Claim Refund |
07.07.202523:10 | IndiGo 1466 | Dubai (DXB) Hyderabad (HYD) | Delayed | Claim Refund |
07.07.202521:35 | IndiGo 4727 | Sydney (SYD) Brisbane (BNE) | Delayed | Claim Refund |
07.07.202520:45 | IndiGo 4728 | Brisbane (BNE) Sydney (SYD) | Delayed | Claim Refund |
07.07.202519:50 | IndiGo 3920 | Singapore (SIN) Denpasar (DPS) | Cancelled | Claim Refund |
07.07.202519:30 | IndiGo 4883 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.07.202519:00 | IndiGo 4882 | Adelaide (ADL) Melbourne (MEL) | Delayed | Claim Refund |
07.07.202518:30 | IndiGo 1487 | Bhubaneswar (BBI) Dubai (DXB) | Delayed | Claim Refund |
07.07.202517:50 | IndiGo 4760 | Sydney (SYD) Adelaide (ADL) | Delayed | Claim Refund |
07.07.202517:45 | IndiGo 895 | Kolkata (CCU) Patna (PAT) | Delayed | Claim Refund |
07.07.202517:30 | IndiGo 4707 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.07.202517:10 | IndiGo 4720 | Sydney (SYD) Brisbane (BNE) | Delayed | Claim Refund |
07.07.202517:00 | IndiGo 6157 | Gaya (GAY) Kolkata (CCU) | Delayed | Claim Refund |
07.07.202516:55 | IndiGo 4892 | Adelaide (ADL) Sydney (SYD) | Delayed | Claim Refund |
07.07.202516:45 | IndiGo 653 | Pune (PNQ) Patna (PAT) | Delayed | Claim Refund |
07.07.202516:40 | IndiGo 4235 | Istanbul (IST) Gudja (MLA) | Delayed | Claim Refund |
07.07.202516:40 | IndiGo 4841 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
07.07.202516:35 | IndiGo 5121 | Patna (PAT) New Delhi (DEL) | Delayed | Claim Refund |
07.07.202516:35 | IndiGo 1481 | Chandigarh (IXC) Dubai (DXB) | Delayed | Claim Refund |
07.07.202516:15 | IndiGo 4876 | Adelaide (ADL) Melbourne (MEL) | Delayed | Claim Refund |
07.07.202515:50 | IndiGo 4133 | Istanbul (IST) Zurich (BSL) | Delayed | Claim Refund |
07.07.202515:35 | IndiGo 925 | Ranchi (IXR) Patna (PAT) | Delayed | Claim Refund |
07.07.202515:20 | IndiGo 4844 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
07.07.202515:05 | IndiGo 5247 | Vishakhapatnam (VTZ) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202515:05 | IndiGo 5354 | Mumbai (BOM) Kolkata (CCU) | Delayed | Claim Refund |
07.07.202515:00 | IndiGo 6704 | Mumbai (BOM) New Delhi (DEL) | Delayed | Claim Refund |
07.07.202514:50 | IndiGo 2448 | New Delhi (DEL) Gaya (GAY) | Delayed | Claim Refund |
07.07.202514:50 | IndiGo 7721 | Chandigarh (IXC) Dharamsala (DHM) | Delayed | Claim Refund |
07.07.202514:45 | IndiGo 6277 | Bangalore (BLR) Patna (PAT) | Delayed | Claim Refund |
07.07.202514:45 | IndiGo 4874 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.07.202514:45 | IndiGo 736 | Mumbai (BOM) Hubli (HBX) | Delayed | Claim Refund |
07.07.202514:35 | IndiGo 4758 | Sydney (SYD) Adelaide (ADL) | Delayed | Claim Refund |
07.07.202514:25 | IndiGo 5099 | Hyderabad (HYD) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202514:15 | IndiGo 2425 | New Delhi (DEL) Patna (PAT) | Delayed | Claim Refund |
07.07.202514:10 | IndiGo 1116 | Dhaka (DAC) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202514:00 | IndiGo 5218 | Bangalore (BLR) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202513:55 | IndiGo 214 | Mumbai (BOM) Srinagar (SXR) | Delayed | Claim Refund |
07.07.202513:50 | IndiGo 6103 | Kolkata (CCU) Dibrugarh (DIB) | Delayed | Claim Refund |
07.07.202513:50 | IndiGo 5268 | Kolkata (CNN) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202513:40 | IndiGo 2528 | Mumbai (BOM) Madurai (IXM) | Delayed | Claim Refund |
07.07.202513:40 | IndiGo 536 | (DBR) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202513:35 | IndiGo 604 | (RDP) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202513:30 | IndiGo 5227 | Kolkata (CCU) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202513:25 | IndiGo 627 | Thiruvananthapuram (TRV) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202513:10 | IndiGo 6119 | Tiruchirapally (TRZ) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202513:05 | IndiGo 5143 | Goa (GOI) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202512:55 | IndiGo 2719 | Jaipur (JAI) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202512:50 | IndiGo 457 | Gawahati (GAU) Aizawl (AJL) | Delayed | Claim Refund |
07.07.202512:45 | IndiGo 5258 | Chennai (MAA) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202512:40 | IndiGo 5069 | Bangalore (BLR) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202512:35 | IndiGo 4757 | Sydney (SYD) Adelaide (ADL) | Delayed | Claim Refund |
07.07.202512:35 | IndiGo 6382 | Chandigarh (IXC) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202512:30 | IndiGo 7416 | Hubli (HBX) Hyderabad (HYD) | Delayed | Claim Refund |
07.07.202512:25 | IndiGo 2107 | New Delhi (DEL) Dimapur (DMU) | Delayed | Claim Refund |
07.07.202512:20 | IndiGo 1052 | Bangkok (BKK) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202512:20 | IndiGo 5384 | Hyderabad (HYD) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202511:55 | IndiGo 6051 | New Delhi (DEL) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202511:50 | IndiGo 2304 | Bhubaneswar (BBI) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202511:40 | IndiGo 539 | Chennai (MAA) Patna (PAT) | Delayed | Claim Refund |
07.07.202511:35 | IndiGo 5275 | Bagdogra (IXB) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202511:15 | IndiGo 4114 | Brussels (BRU) Istanbul (IST) | Delayed | Claim Refund |
07.07.202511:00 | IndiGo 5214 | Chennai (MAA) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202510:55 | IndiGo 6267 | Ahmedabad (AMD) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202510:50 | IndiGo 7417 | Hyderabad (HYD) Hubli (HBX) | Delayed | Claim Refund |
07.07.202510:35 | IndiGo 535 | Mumbai (BOM) (DBR) | Delayed | Claim Refund |
07.07.202510:25 | IndiGo 603 | Mumbai (BOM) (RDP) | Delayed | Claim Refund |
07.07.202510:20 | IndiGo 5181 | Mumbai (BOM) Indore (IDR) | Delayed | Claim Refund |
07.07.202510:00 | IndiGo 6052 | Mumbai (BOM) New Delhi (DEL) | Delayed | Claim Refund |
07.07.202509:00 | IndiGo 355 | Mumbai (BOM) New Delhi (DEL) | Delayed | Claim Refund |
07.07.202508:55 | IndiGo 2347 | Mumbai (BOM) Ahmedabad (AMD) | Delayed | Claim Refund |
07.07.202508:45 | IndiGo 594 | Raipur (RPR) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202508:15 | IndiGo 6145 | Nagpur (NAG) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202507:30 | IndiGo 2238 | Lucknow (LKO) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202507:00 | IndiGo 6814 | New Delhi (DEL) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202506:20 | IndiGo 446 | Mumbai (BOM) Ahmedabad (AMD) | Delayed | Claim Refund |
07.07.202506:00 | IndiGo 6218 | New Delhi (DEL) Mumbai (BOM) | Delayed | Claim Refund |
07.07.202505:35 | IndiGo 6128 | Mumbai (BOM) Aurangabad (IXU) | Delayed | Claim Refund |
07.07.202505:00 | IndiGo 656 | Mumbai (BOM) New Delhi (DEL) | Delayed | Claim Refund |
07.07.202500:50 | IndiGo 1492 | Ras Al Khaimah (RKT) Mumbai (BOM) | Delayed | Claim Refund |
06.07.202523:45 | IndiGo 6351 | Ahmedabad (AMD) Mumbai (BOM) | Delayed | Claim Refund |
06.07.202523:40 | IndiGo 5195 | Hyderabad (HYD) Mumbai (BOM) | Delayed | Claim Refund |
06.07.202523:15 | IndiGo 5226 | Jaipur (JAI) Mumbai (BOM) | Delayed | Claim Refund |
06.07.202522:55 | IndiGo 6360 | Goa (GOI) Mumbai (BOM) | Delayed | Claim Refund |
