Passengers of Aeroflot who have experienced a delayed or cancelled flight have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to get the compensation you are entitled to from the airline.
Aeroflot Flight Delay or Cancellation Compensation
Before claiming the Aeroflot compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Aeroflot Compensation for Flight Delay
In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your destination airport.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you might not receive compensation for every flight delay. Aeroflot is not obliged to compensate passengers when extraordinary circumstances beyond their control occur. This covers bad weather, airport issues, or air traffic controller strikes. In these cases, you will generally not be compensated as it is not the airline’s fault.
Aeroflot Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two factors: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Aeroflot doesn’t have to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Aeroflot Flights Covered By EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Aeroflot isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Aeroflot
If your travel plans have been affected by a flight cancellation or delay with Aeroflot, it’s essential to understand that you might be entitled to compensation under EU laws. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to secure your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of receiving the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Aeroflot goes the additional mile to support passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Aeroflot is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Aeroflot offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Aeroflot provides hotel room accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Aeroflot cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This option is crucial for minimizing travel interruptions and assisting passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Aeroflot shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Aeroflot shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Aeroflot shall help in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.07.202523:30 | Aeroflot 4651 | Yuzhno-Sakhalinsk (UUS) (PKX) | Delayed | Claim Refund |
08.07.202519:15 | Aeroflot 284 | Moscow (SVO) Phuket (HKT) | Delayed | Claim Refund |
08.07.202517:35 | Aeroflot 1396 | Moscow (SVO) Syktyvkar (SCW) | Delayed | Claim Refund |
08.07.202515:10 | Aeroflot 1368 | Moscow (SVO) Stavropol (STW) | Delayed | Claim Refund |
08.07.202514:40 | Aeroflot 296 | Moscow (SVO) Denpasar (DPS) | Delayed | Claim Refund |
08.07.202512:55 | Aeroflot 803 | Antalya (AYT) Novosibirsk (OVB) | Delayed | Claim Refund |
08.07.202512:50 | Aeroflot 1321 | Murmansk (MMK) Moscow (SVO) | Cancelled | Claim Refund |
08.07.202512:30 | Aeroflot 6832 | Anadyr (DYR) Krasnojarsk (KJA) | Cancelled | Claim Refund |
08.07.202511:55 | Aeroflot 1962 | Moscow (SVO) (NQZ) | Delayed | Claim Refund |
08.07.202509:15 | Aeroflot 1320 | Moscow (SVO) Murmansk (MMK) | Cancelled | Claim Refund |
08.07.202506:35 | Aeroflot 1462 | Moscow (SVO) Novosibirsk (OVB) | Delayed | Claim Refund |
08.07.202500:45 | Aeroflot 1428 | Moscow (SVO) Magnitogorsk (MQF) | Delayed | Claim Refund |
08.07.202500:40 | Aeroflot 1456 | Moscow (SVO) Kemerovo (KEJ) | Delayed | Claim Refund |
08.07.202500:30 | Aeroflot 1736 | Moscow (SVO) Petropavlovsk-Kamchats (PKC) | Delayed | Claim Refund |
07.07.202522:35 | Aeroflot 320 | Moscow (SVO) Male (MLE) | Delayed | Claim Refund |
07.07.202521:00 | Aeroflot 4132 | Dubai (DXB) Jeddah (JED) | Delayed | Claim Refund |
07.07.202520:55 | Aeroflot 1259 | Ufa (UFA) Moscow (SVO) | Cancelled | Claim Refund |
07.07.202520:40 | Aeroflot 1215 | Samara (KUF) Moscow (SVO) | Cancelled | Claim Refund |
07.07.202519:20 | Aeroflot 1604 | Moscow (SVO) Samara (KUF) | Cancelled | Claim Refund |
07.07.202518:00 | Aeroflot 1353 | Mineralnye Vody (MRV) Moscow (SVO) | Cancelled | Claim Refund |
07.07.202516:55 | Aeroflot 1235 | Ufa (UFA) Moscow (SVO) | Cancelled | Claim Refund |
07.07.202516:55 | Aeroflot 1214 | Moscow (SVO) Samara (KUF) | Cancelled | Claim Refund |
07.07.202516:25 | Aeroflot 6354 | Mineralnye Vody (MRV) Saint Petersburg (LED) | Cancelled | Claim Refund |
07.07.202515:50 | Aeroflot 1258 | Moscow (SVO) Ufa (UFA) | Cancelled | Claim Refund |
07.07.202515:20 | Aeroflot 1685 | Samara (KUF) Moscow (SVO) | Cancelled | Claim Refund |
07.07.202514:00 | Aeroflot 1352 | Moscow (SVO) Mineralnye Vody (MRV) | Cancelled | Claim Refund |
07.07.202512:35 | Aeroflot 1305 | Mineralnye Vody (MRV) Moscow (SVO) | Cancelled | Claim Refund |
07.07.202512:05 | Aeroflot 1211 | Samara (KUF) Moscow (SVO) | Cancelled | Claim Refund |
07.07.202511:55 | Aeroflot 1962 | Moscow (SVO) (NQZ) | Delayed | Claim Refund |
07.07.202511:45 | Aeroflot 1346 | Moscow (SVO) Kirovsk (KVK) | Delayed | Claim Refund |
07.07.202511:40 | Aeroflot 1234 | Moscow (SVO) Ufa (UFA) | Cancelled | Claim Refund |
07.07.202511:25 | Aeroflot 1684 | Moscow (SVO) Samara (KUF) | Cancelled | Claim Refund |
07.07.202508:40 | Aeroflot 1304 | Moscow (SVO) Mineralnye Vody (MRV) | Cancelled | Claim Refund |
07.07.202508:25 | Aeroflot 1210 | Moscow (SVO) Samara (KUF) | Cancelled | Claim Refund |
07.07.202506:35 | Aeroflot 1462 | Moscow (SVO) Novosibirsk (OVB) | Delayed | Claim Refund |
07.07.202501:05 | Aeroflot 1306 | Moscow (SVO) Novosibirsk (OVB) | Delayed | Claim Refund |
06.07.202519:15 | Aeroflot 284 | Moscow (SVO) Phuket (HKT) | Delayed | Claim Refund |
06.07.202517:35 | Aeroflot 1396 | Moscow (SVO) Syktyvkar (SCW) | Delayed | Claim Refund |
06.07.202517:25 | Aeroflot 1954 | Moscow (SVO) Aktau (SCO) | Delayed | Claim Refund |
06.07.202515:25 | Aeroflot 1914 | Moscow (SVO) (NQZ) | Delayed | Claim Refund |
06.07.202513:55 | Aeroflot 2168 | Moscow (SVO) Dalaman (DLM) | Delayed | Claim Refund |
06.07.202513:45 | Aeroflot 4117 | Riyadh (RUH) Dubai (DXB) | Delayed | Claim Refund |
06.07.202511:30 | Aeroflot 4121 | Riyadh (RUH) Dubai (DXB) | Delayed | Claim Refund |
06.07.202511:25 | Aeroflot 526 | Moscow (SVO) Dubai (DXB) | Delayed | Claim Refund |
06.07.202511:20 | Aeroflot 1572 | Moscow (SVO) Elista (ESL) | Delayed | Claim Refund |
06.07.202511:05 | Aeroflot 2122 | Moscow (SVO) Dalaman (DLM) | Delayed | Claim Refund |
06.07.202510:00 | Aeroflot 1002 | Moscow (SVO) Kaliningrad (KGD) | Delayed | Claim Refund |
06.07.202509:00 | Aeroflot 1016 | Moscow (SVO) Kaliningrad (KGD) | Delayed | Claim Refund |
06.07.202508:55 | Aeroflot 1538 | Moscow (SVO) Tomsk (TOF) | Delayed | Claim Refund |
06.07.202508:00 | Aeroflot 1014 | Moscow (SVO) Kaliningrad (KGD) | Delayed | Claim Refund |
06.07.202507:00 | Aeroflot 6328 | Kaliningrad (KGD) Saint Petersburg (LED) | Cancelled | Claim Refund |
06.07.202506:55 | Aeroflot 1026 | Moscow (SVO) Kaliningrad (KGD) | Delayed | Claim Refund |
06.07.202506:40 | Aeroflot 1000 | Moscow (SVO) Kaliningrad (KGD) | Delayed | Claim Refund |
06.07.202500:40 | Aeroflot 1456 | Moscow (SVO) Kemerovo (KEJ) | Delayed | Claim Refund |
05.07.202519:20 | Aeroflot 1369 | Stavropol (STW) Moscow (SVO) | Cancelled | Claim Refund |
05.07.202515:10 | Aeroflot 1368 | Moscow (SVO) Stavropol (STW) | Cancelled | Claim Refund |
05.07.202514:40 | Aeroflot 296 | Moscow (SVO) Denpasar (DPS) | Delayed | Claim Refund |
05.07.202511:05 | Aeroflot 321 | Male (MLE) Moscow (SVO) | Delayed | Claim Refund |
05.07.202510:50 | Aeroflot 2806 | Saint Petersburg (LED) Krasnojarsk (KJA) | Delayed | Claim Refund |
05.07.202508:15 | Aeroflot 6835 | Krasnojarsk (KJA) Magadan (GDX) | Delayed | Claim Refund |
05.07.202506:05 | Aeroflot 1429 | Magnitogorsk (MQF) Moscow (SVO) | Delayed | Claim Refund |
05.07.202500:45 | Aeroflot 1428 | Moscow (SVO) Magnitogorsk (MQF) | Delayed | Claim Refund |
04.07.202519:35 | Aeroflot 1487 | Krasnojarsk (KJA) Moscow (SVO) | Delayed | Claim Refund |
04.07.202515:10 | Aeroflot 1324 | Moscow (SVO) Murmansk (MMK) | Delayed | Claim Refund |
04.07.202510:50 | Aeroflot 2806 | Saint Petersburg (LED) Krasnojarsk (KJA) | Delayed | Claim Refund |
03.07.202522:55 | Aeroflot 1326 | Moscow (SVO) Murmansk (MMK) | Delayed | Claim Refund |
03.07.202519:15 | Aeroflot 284 | Moscow (SVO) Phuket (HKT) | Delayed | Claim Refund |
03.07.202518:15 | Aeroflot 4116 | Dubai (DXB) Riyadh (RUH) | Delayed | Claim Refund |
03.07.202517:35 | Aeroflot 1396 | Moscow (SVO) Syktyvkar (SCW) | Delayed | Claim Refund |
03.07.202515:10 | Aeroflot 1368 | Moscow (SVO) Stavropol (STW) | Delayed | Claim Refund |
03.07.202514:40 | Aeroflot 296 | Moscow (SVO) Denpasar (DPS) | Delayed | Claim Refund |
03.07.202511:20 | Aeroflot 1572 | Moscow (SVO) Elista (ESL) | Delayed | Claim Refund |
03.07.202511:05 | Aeroflot 2122 | Moscow (SVO) Dalaman (DLM) | Delayed | Claim Refund |
03.07.202511:05 | Aeroflot 321 | Male (MLE) Moscow (SVO) | Delayed | Claim Refund |
03.07.202507:30 | Aeroflot 2850 | Saint Petersburg (LED) Murmansk (MMK) | Delayed | Claim Refund |
03.07.202500:40 | Aeroflot 1456 | Moscow (SVO) Kemerovo (KEJ) | Delayed | Claim Refund |
02.07.202523:25 | Aeroflot 1323 | Murmansk (MMK) Moscow (SVO) | Delayed | Claim Refund |
02.07.202519:50 | Aeroflot 1322 | Moscow (SVO) Murmansk (MMK) | Delayed | Claim Refund |
02.07.202515:10 | Aeroflot 1368 | Moscow (SVO) Stavropol (STW) | Delayed | Claim Refund |
02.07.202509:50 | Aeroflot 1688 | Moscow (SVO) Omsk (OMS) | Delayed | Claim Refund |
02.07.202509:05 | Aeroflot 2842 | Saint Petersburg (LED) Omsk (OMS) | Delayed | Claim Refund |
02.07.202509:00 | Aeroflot 4131 | Riyadh (RUH) Dubai (DXB) | Delayed | Claim Refund |
01.07.202523:00 | Aeroflot 1530 | Moscow (SVO) Tomsk (TOF) | Delayed | Claim Refund |
01.07.202522:45 | Aeroflot 1450 | Moscow (SVO) Kemerovo (KEJ) | Delayed | Claim Refund |
01.07.202521:45 | Aeroflot 2810 | Saint Petersburg (LED) Novosibirsk (OVB) | Delayed | Claim Refund |
01.07.202520:45 | Aeroflot 1548 | Moscow (SVO) Novosibirsk (OVB) | Delayed | Claim Refund |
01.07.202517:30 | Aeroflot 4133 | Jeddah (JED) Dubai (DXB) | Delayed | Claim Refund |
01.07.202515:10 | Aeroflot 1368 | Moscow (SVO) Stavropol (STW) | Delayed | Claim Refund |
01.07.202512:55 | Aeroflot 803 | Antalya (AYT) Novosibirsk (OVB) | Delayed | Claim Refund |
01.07.202512:45 | Aeroflot 2154 | Moscow (SVO) Milas (BJV) | Delayed | Claim Refund |
01.07.202512:30 | Aeroflot 6832 | Anadyr (DYR) Krasnojarsk (KJA) | Cancelled | Claim Refund |
01.07.202510:05 | Aeroflot 1460 | Moscow (SVO) Novosibirsk (OVB) | Delayed | Claim Refund |
01.07.202507:55 | Aeroflot 2120 | Moscow (SVO) Milas (BJV) | Delayed | Claim Refund |
01.07.202507:40 | Aeroflot 658 | Irkutsk (IKT) Bangkok (BKK) | Delayed | Claim Refund |
01.07.202504:05 | Aeroflot 4126 | Dubai (DXB) Jeddah (JED) | Delayed | Claim Refund |
01.07.202501:00 | Aeroflot 1382 | Moscow (SVO) Khanty-Mansiysk (HMA) | Delayed | Claim Refund |
01.07.202500:40 | Aeroflot 1456 | Moscow (SVO) Kemerovo (KEJ) | Delayed | Claim Refund |
30.06.202511:45 | Aeroflot 1346 | Moscow (SVO) Kirovsk (KVK) | Delayed | Claim Refund |
30.06.202509:50 | Aeroflot 1486 | Moscow (SVO) Krasnojarsk (KJA) | Delayed | Claim Refund |
30.06.202500:55 | Aeroflot 1482 | Moscow (SVO) Krasnojarsk (KJA) | Delayed | Claim Refund |
