Dealing with flight issues can be quite upsetting. However, the bright side is that the European Union has regulations to support travelers when things get messed up. If you’re flying in the EU, it’s wise to understand these protections. They can be useful if your flight is disrupted.
Knowing what you’re entitled to can make dealing with travel issues less stressful. While it won’t make your flight go any faster, it can help you feel less stressed when things go wrong.
Passenger Rights under EU Regulation 261/2004
If your flight has problems in the EU, you’ll get aid. EU laws make sure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- A different flight option
- Compensation to make up for the trouble
Remember to inquire with airline workers about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Norse Atlantic Airways Flight Delay Compensation
Travel setbacks from Norse Atlantic Airways can be very frustrating. However there’s some good news: if you’re stuck waiting for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could be eligible for up to €600 per person. What is important is when you arrive, not when you leave. So keep an eye on your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A short flight won’t be compensated as highly as a longer flight, even if they’re both delayed for the same duration.
Want to know exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Norse Atlantic Airways Flight Cancellation Compensation
Europe has laws to help you if your flight gets cancelled. Here’s what you need to know:
In the event of a flight cancellation within two weeks of you’re supposed to leave, you might get compensation up to €600. But keep in mind – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board an alternative flight from the airline, you’re still eligible for compensation. The key factor is when you reach your final destination.
Your potential compensation is based on a couple of points:
- The distance of your flight
- The time difference between the scheduled and actual arrival
As a result, even if the new flight doesn’t get there on time, you may still receive some compensation.
Look at the table below to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Norse Atlantic Airways
It’s important to be aware of how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will strive to get you your compensation. You are only charged if we win your case.
Keep in mind that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed because of operational issues or technical difficulties, if it was not caused by extraordinary circumstances like adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which Norse Atlantic Airways Flights are Covered by EU261?
The EU’s air passenger protection laws are comprehensive in scope. They cover all flights departing from an airport within an EU country and any flight coming into an airport within an EU country when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Iceland, Norway, and Switzerland. This means if you’re traveling with any airline to, within, or from Europe, you probably have these rights. It’s good to be aware of these laws – they exist to help you if something goes wrong with your flight. They guarantee you’re not left on your own when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Norse Atlantic Airways isn’t always at fault when flights are delayed or cancelled. At times, events occur that the airline has no control over, like extreme weather or unexpected problems.
For example, if there’s an abrupt major weather event, an urgent situation at the airport, or a strike by air traffic controllers, Norse Atlantic Airways is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues arise.