Passengers of NetJets who have experienced a flight cancellation or delay are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to receive the compensation you deserve from the airline.
NetJets Flight Delay or Cancellation Compensation
Before claiming the NetJets compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
NetJets Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you reach your destination airport.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. NetJets isn’t required to provide compensation when extraordinary circumstances outside their control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In such situations, you will usually not be given compensation as it is not the airline’s fault.
NetJets Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
NetJets isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are NetJets Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, NetJets is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from NetJets
If your travel plans have been affected by a flight delay or cancellation with NetJets, it’s crucial to understand that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
NetJets goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, NetJets is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: NetJets offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, NetJets provides hotel room accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When NetJets cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is essential for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, NetJets will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, NetJets shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, NetJets shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202517:30 | NetJets Aviation 548 | Los Angeles (VNY) Seattle (SEA) | delayed | Claim Refund |
29.05.202514:45 | NetJets Aviation 322 | San Jose (SJC) Burbank (BUR) | delayed | Claim Refund |
29.05.202513:00 | NetJets Aviation | New York (PDK) Providenciales (PLS) | delayed | Claim Refund |
29.05.202512:36 | NetJets Aviation 542 | New York (PDK) Charlottesville (CHO) | delayed | Claim Refund |
28.05.202515:00 | NetJets Aviation 554 | Sedona (SDX) Burbank (BUR) | delayed | Claim Refund |
28.05.202510:00 | NetJets Aviation 925 | Huntsville (HSV) Butte (BTM) | delayed | Claim Refund |
28.05.202500:00 | NetJets Aviation 851 | Teterboro (TEB) Buffalo (BUF) | delayed | Claim Refund |
27.05.202513:00 | NetJets Aviation 169 | Sugar Land (SGR) Telluride (TEX) | delayed | Claim Refund |
27.05.202510:30 | NetJets Aviation 968 | West Palm Beach (PBI) Greensboro (GSO) | delayed | Claim Refund |
27.05.202510:00 | NetJets Aviation 258 | Salt Lake City (SLC) White River (LEB) | delayed | Claim Refund |
27.05.202509:18 | NetJets Aviation 481 | New York (PDK) Auburn (AUO) | delayed | Claim Refund |
27.05.202506:00 | NetJets Aviation 422 | Columbus (CMH) Plattsburgh (PBG) | delayed | Claim Refund |
26.05.202522:23 | NetJets Aviation 579 | Chicago (DAL) Tulsa (TUL) | delayed | Claim Refund |
26.05.202520:51 | NetJets Aviation | San Luis Obispo (CSL) Tucson (TUS) | delayed | Claim Refund |
26.05.202520:15 | NetJets Aviation 787 | Stuart (SUA) Destin (DSI) | delayed | Claim Refund |
26.05.202519:15 | NetJets Aviation 476 | West Palm Beach (PBI) Naples (APF) | delayed | Claim Refund |
26.05.202518:18 | NetJets Aviation 246 | Tampa (TPA) Chicago (ECP) | delayed | Claim Refund |
26.05.202517:21 | NetJets Aviation 427 | Moab (CNY) Jackson (JAC) | delayed | Claim Refund |
26.05.202516:12 | NetJets Aviation 869 | Baltimore (BWI) New York (LGA) | delayed | Claim Refund |
26.05.202514:15 | NetJets Aviation 406 | Pittsburgh (PIT) Texarkana (TXK) | delayed | Claim Refund |
26.05.202514:00 | NetJets Aviation 833 | Napa (APC) New York (TTN) | delayed | Claim Refund |
26.05.202512:00 | NetJets Aviation 939 | (TYQ) Tucson (TUS) | delayed | Claim Refund |
26.05.202511:48 | NetJets Aviation 864 | Baltimore (BWI) Brunswick (SSI) | delayed | Claim Refund |
26.05.202511:00 | NetJets Aviation 330 | Traverse City (TVC) Charleston (CHS) | delayed | Claim Refund |
26.05.202509:00 | NetJets Aviation 927 | Nashville (BNA) Tulsa (TUL) | delayed | Claim Refund |
25.05.202519:20 | NetJets Aviation 595 | Omaha (OMA) Cody (COD) | delayed | Claim Refund |
25.05.202519:15 | NetJets Aviation 820 | Columbia (MRC) New York (PDK) | delayed | Claim Refund |
25.05.202511:00 | NetJets Aviation 845 | Las Vegas (LAS) New York (PDK) | delayed | Claim Refund |
24.05.202515:42 | NetJets Aviation | Amsterdam (AMS) Dusseldorf (DUS) | delayed | Claim Refund |
24.05.202512:35 | NetJets Aviation 611 | Denver (APA) Riverton (RIW) | delayed | Claim Refund |
24.05.202511:00 | NetJets Aviation 439 | New York (PDK) Poplar Bluff (POF) | delayed | Claim Refund |
24.05.202509:00 | NetJets Aviation 810 | Ironwood (IWD) Chicago (PWK) | delayed | Claim Refund |
23.05.202516:00 | NetJets Aviation | Teterboro (TEB) Anguilla (AXA) | delayed | Claim Refund |
23.05.202515:12 | NetJets Aviation 463 | Traverse City (TVC) Saginaw (MBS) | delayed | Claim Refund |
23.05.202513:00 | NetJets Aviation 590 | Toledo (TOL) Traverse City (TVC) | delayed | Claim Refund |
23.05.202512:45 | NetJets Aviation 966 | Chicago (CPS) Traverse City (TVC) | delayed | Claim Refund |
22.05.202523:30 | NetJets Aviation 868 | Miami (MIA) West Palm Beach (PBI) | delayed | Claim Refund |
22.05.202518:25 | NetJets Aviation 409 | Hawthorne (HHR) Brownsville (BRO) | delayed | Claim Refund |
22.05.202517:54 | NetJets Aviation | Budapest (BUD) Rome (LIN) | delayed | Claim Refund |
22.05.202517:00 | NetJets Aviation 482 | Chicago (DAL) Muskegon (MKG) | delayed | Claim Refund |
22.05.202513:45 | NetJets Aviation 685 | Monterey (MRY) Burbank (BUR) | delayed | Claim Refund |
22.05.202512:30 | NetJets Aviation 460 | West Palm Beach (PBI) New York (ACY) | delayed | Claim Refund |
22.05.202512:30 | NetJets Aviation 537 | Thomasville (TVI) New York (PDK) | delayed | Claim Refund |
22.05.202510:00 | NetJets Aviation 643 | Phoenix (SCF) Traverse City (TVC) | delayed | Claim Refund |
22.05.202509:54 | NetJets Aviation 741 | Burbank (BUR) Santa Barbara (SBA) | delayed | Claim Refund |
22.05.202508:45 | NetJets Aviation 205 | Chicago (MDW) New York (PDK) | delayed | Claim Refund |
22.05.202508:30 | NetJets Aviation 624 | Worcester (ORH) Boston (BOS) | delayed | Claim Refund |
22.05.202508:00 | NetJets Aviation 344 | Teterboro (TEB) West Palm Beach (PBI) | delayed | Claim Refund |
22.05.202507:45 | NetJets Aviation 566 | Burbank (BUR) Oakland (OAK) | delayed | Claim Refund |
21.05.202521:30 | NetJets Aviation 846 | Miami (MIA) Tampa (TPA) | delayed | Claim Refund |
21.05.202516:30 | NetJets Aviation 628 | San Francisco (SFO) Santa Barbara (SBA) | delayed | Claim Refund |
21.05.202516:00 | NetJets Aviation 402 | Oakland (OAK) Truckee (TKF) | delayed | Claim Refund |
21.05.202516:00 | NetJets Aviation 790 | Burbank (BUR) Oakland (OAK) | delayed | Claim Refund |
21.05.202516:00 | NetJets Aviation 824 | Teterboro (TEB) West Palm Beach (PBI) | delayed | Claim Refund |
21.05.202515:00 | NetJets Aviation 543 | Truckee (TKF) San Francisco (SFO) | delayed | Claim Refund |
21.05.202515:00 | NetJets Aviation 511 | Bedford (BED) Sioux City (SUX) | delayed | Claim Refund |
21.05.202514:48 | NetJets Aviation 481 | Moab (CNY) Santa Monica (SMO) | delayed | Claim Refund |
21.05.202509:06 | NetJets Aviation 968 | Morristown (MMU) East Hampton (HTO) | delayed | Claim Refund |
21.05.202508:30 | NetJets Aviation 246 | Miami (MIA) Louisville (SDF) | delayed | Claim Refund |
21.05.202507:36 | NetJets Aviation 623 | West Palm Beach (PBI) Marco Island (MRK) | delayed | Claim Refund |
21.05.202507:30 | NetJets Aviation 645 | Teterboro (TEB) Boston (BOS) | delayed | Claim Refund |
21.05.202507:00 | NetJets Aviation 682 | Seattle (SEA) Oakland (OAK) | delayed | Claim Refund |
20.05.202520:24 | NetJets Aviation 554 | Little Rock (LIT) Waterloo (ALO) | delayed | Claim Refund |
20.05.202516:12 | NetJets Aviation 434 | New York (PDK) Lafayette (LFT) | delayed | Claim Refund |
20.05.202513:42 | NetJets Aviation 967 | Chicago (ADS) Baton Rouge (BTR) | delayed | Claim Refund |
19.05.202521:36 | NetJets Aviation | Vienna (VIE) Dubai (DWC) | delayed | Claim Refund |
19.05.202519:30 | NetJets Aviation | New York (MCO) Krakow (KRK) | delayed | Claim Refund |
19.05.202519:00 | NetJets Aviation 239 | Bedford (BED) Boston (BOS) | delayed | Claim Refund |
19.05.202517:00 | NetJets Aviation 837 | Boston (BOS) Stuart (SUA) | delayed | Claim Refund |
19.05.202516:00 | NetJets Aviation 480 | Boston (BOS) Teterboro (TEB) | delayed | Claim Refund |
19.05.202515:00 | NetJets Aviation 626 | Westhampton (FOK) Boston (BOS) | delayed | Claim Refund |
19.05.202514:12 | NetJets Aviation 847 | New York (IAD) Boston (BOS) | delayed | Claim Refund |
19.05.202513:12 | NetJets Aviation | Anchorage (ANC) Tokyo (HND) | delayed | Claim Refund |
19.05.202512:00 | NetJets Aviation 665 | Seattle (SEA) (BFI) | delayed | Claim Refund |
19.05.202511:42 | NetJets Aviation 954 | Teterboro (TEB) Boston (BOS) | delayed | Claim Refund |
19.05.202510:06 | NetJets Aviation 212 | South Bend (SBN) Tucson (TUS) | delayed | Claim Refund |
19.05.202509:12 | NetJets Aviation 744 | West Palm Beach (PBI) Westchester County (HPN) | delayed | Claim Refund |
19.05.202509:00 | NetJets Aviation 787 | Oxford (OXC) Tucson (TUS) | delayed | Claim Refund |
19.05.202509:00 | NetJets Aviation 922 | Miami (MIA) Boston (BOS) | delayed | Claim Refund |
19.05.202507:00 | NetJets Aviation 343 | New York (TTN) Quonset Point (NCO) | delayed | Claim Refund |
19.05.202507:00 | NetJets Aviation 458 | New York (PDK) Columbus (CMH) | delayed | Claim Refund |
18.05.202520:18 | NetJets Aviation 645 | Santa Ana (SNA) Burbank (BUR) | delayed | Claim Refund |
18.05.202518:30 | NetJets Aviation 191 | New York (OPF) Seattle (SEA) | delayed | Claim Refund |
18.05.202513:30 | NetJets Aviation | Los Angeles (VNY) Loreto (LTO) | delayed | Claim Refund |
18.05.202510:00 | NetJets Aviation 314 | Brownsville (BRO) Tucson (TUS) | delayed | Claim Refund |
18.05.202510:00 | NetJets Aviation 314 | Brownsville (BRO) Tucson (TUS) | delayed | Claim Refund |
18.05.202509:30 | NetJets Aviation 922 | Pensacola (PNS) Baton Rouge (BTR) | delayed | Claim Refund |
18.05.202509:00 | NetJets Aviation 828 | Tulsa (TUL) Durango (DRO) | delayed | Claim Refund |
18.05.202508:45 | NetJets Aviation 411 | Destin (DSI) Monroe (MLU) | delayed | Claim Refund |
18.05.202508:18 | NetJets Aviation 575 | Phoenix (SCF) Tucson (TUS) | delayed | Claim Refund |
17.05.202521:30 | NetJets Aviation 335 | San Jose (SJC) Seattle (SEA) | delayed | Claim Refund |
17.05.202511:00 | NetJets Aviation 468 | Chicago (DAL) West Palm Beach (PBI) | delayed | Claim Refund |
17.05.202509:51 | NetJets Aviation 393 | West Palm Beach (PBI) Naples (APF) | delayed | Claim Refund |
17.05.202509:00 | NetJets Aviation 631 | Tampa (TPA) Columbus (CSG) | delayed | Claim Refund |
17.05.202508:45 | NetJets Aviation 700 | Tulsa (TUL) New York (PNE) | delayed | Claim Refund |
17.05.202507:54 | NetJets Aviation 566 | South Bend (SBN) Pellston (PLN) | delayed | Claim Refund |
17.05.202500:30 | NetJets Aviation 515 | Boston (BOS) Providence (PVD) | delayed | Claim Refund |
16.05.202522:00 | NetJets Aviation 460 | New York (PDK) Hilton Head (HHH) | delayed | Claim Refund |
16.05.202518:00 | NetJets Aviation 747 | Kissimmee (ISM) West Palm Beach (PBI) | delayed | Claim Refund |
16.05.202517:12 | NetJets Aviation 915 | Charlotte (CLT) West Palm Beach (PBI) | delayed | Claim Refund |
