Passengers of NetJets who have experienced a flight cancellation or delay are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to receive the compensation you deserve from the airline.
NetJets Flight Delay or Cancellation Compensation
Before claiming the NetJets compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
NetJets Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you reach your destination airport.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. NetJets isn’t required to provide compensation when extraordinary circumstances outside their control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In such situations, you will usually not be given compensation as it is not the airline’s fault.
NetJets Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
NetJets isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are NetJets Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, NetJets is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from NetJets
If your travel plans have been affected by a flight delay or cancellation with NetJets, it’s crucial to understand that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
NetJets goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, NetJets is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: NetJets offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, NetJets provides hotel room accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When NetJets cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is essential for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, NetJets will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, NetJets shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, NetJets shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202517:30 | NetJets Aviation 605 | New York (IAD) Seattle (SEA) | delayed | Refunds |
08.05.202511:00 | NetJets Aviation 643 | Santa Ana (SNA) Mammoth Lakes (MMH) | delayed | Refunds |
08.05.202510:00 | NetJets Aviation 309 | San Antonio (SAT) Denver (SAF) | delayed | Refunds |
07.05.202516:12 | NetJets Aviation 521 | Tampa (TPA) Naples (APF) | delayed | Refunds |
07.05.202515:30 | NetJets Aviation 921 | (BFI) Seattle (SEA) | delayed | Refunds |
07.05.202513:00 | NetJets Aviation 608 | Tampa (TPA) New York (CRG) | delayed | Refunds |
07.05.202510:06 | NetJets Aviation 557 | Salt Lake City (SLC) Jackson (JAC) | delayed | Refunds |
07.05.202508:00 | NetJets Aviation 741 | Tampa (TPA) Teterboro (TEB) | delayed | Refunds |
06.05.202516:18 | NetJets Aviation 480 | Vail (EGE) Las Vegas (LAS) | delayed | Refunds |
06.05.202516:00 | NetJets Aviation 659 | Palm Springs (PSP) Phoenix (SCF) | delayed | Refunds |
06.05.202511:03 | NetJets Aviation 167 | Teterboro (TEB) New York (PDK) | delayed | Refunds |
06.05.202507:36 | NetJets Aviation 810 | New York (PDK) San Jose (SJC) | delayed | Refunds |
05.05.202513:00 | NetJets Aviation 844 | Los Angeles (VNY) Sun Valley (SUN) | delayed | Refunds |
05.05.202510:00 | NetJets Aviation 595 | Islip (ISP) New York (TTN) | delayed | Refunds |
05.05.202510:00 | NetJets Aviation 913 | New York (LUK) Hilton Head (HHH) | delayed | Refunds |
05.05.202509:00 | NetJets Aviation 478 | Houston (HOU) Denver (SAF) | delayed | Refunds |
05.05.202508:54 | NetJets Aviation 427 | Chicago (DAL) Beaumont (BPT) | delayed | Refunds |
05.05.202508:54 | NetJets Aviation | New York (TTN) George Town (GGT) | delayed | Refunds |
05.05.202507:18 | NetJets Aviation 475 | Westchester County (HPN) Louisville (SDF) | delayed | Refunds |
04.05.202519:12 | NetJets Aviation 422 | Boston (BOS) Bar Harbor (BHB) | delayed | Refunds |
04.05.202517:21 | NetJets Aviation 148 | New York (PIE) New York (PDK) | delayed | Refunds |
04.05.202516:00 | NetJets Aviation 823 | Westchester County (HPN) Burbank (BUR) | delayed | Refunds |
04.05.202515:45 | NetJets Aviation 700 | Nashville (BNA) New York (PDK) | delayed | Refunds |
04.05.202514:00 | NetJets Aviation 611 | Gunnison (GUC) Chicago (DAL) | delayed | Refunds |
04.05.202513:00 | NetJets Aviation 725 | Louisville (SDF) New York (TTN) | delayed | Refunds |
04.05.202512:30 | NetJets Aviation 604 | New York (PDK) Little Rock (LIT) | delayed | Refunds |
04.05.202511:30 | NetJets Aviation 846 | Baltimore (BWI) Sugar Land (SGR) | delayed | Refunds |
04.05.202510:18 | NetJets Aviation 579 | New York (PDK) Clemson (CEU) | delayed | Refunds |
04.05.202509:15 | NetJets Aviation 369 | Chicago (DAL) Thredbo (QTH) | delayed | Refunds |
04.05.202508:30 | NetJets Aviation 454 | Louisville (SDF) Key West (EYW) | delayed | Refunds |
04.05.202508:30 | NetJets Aviation 481 | Louisville (SDF) Augusta (AGS) | delayed | Refunds |
04.05.202508:30 | NetJets Aviation 523 | Louisville (SDF) Chicago (DWH) | delayed | Refunds |
04.05.202508:12 | NetJets Aviation 835 | Chicago (DAL) Louisville (SDF) | delayed | Refunds |
04.05.202508:00 | NetJets Aviation 651 | Louisville (SDF) Ocala (OCF) | delayed | Refunds |
02.05.202520:00 | NetJets Aviation 453 | Tallahassee (TLH) Bartow (BOW) | delayed | Refunds |
02.05.202516:00 | NetJets Aviation 485 | Santa Monica (SMO) Truckee (TKF) | delayed | Refunds |
01.05.202515:30 | NetJets Aviation 581 | Memphis (MEM) Chicago (DAL) | delayed | Refunds |
01.05.202515:15 | NetJets Aviation | Santa Ana (SNA) Loreto (LTO) | delayed | Refunds |
01.05.202513:15 | NetJets Aviation 525 | Birmingham (BHM) New York (PDK) | delayed | Refunds |
01.05.202512:00 | NetJets Aviation 859 | Houston (HOU) Lexington (LEX) | delayed | Refunds |
01.05.202512:00 | NetJets Aviation 377 | Houston (HOU) Roanoke (ROA) | delayed | Refunds |
01.05.202511:51 | NetJets Aviation 608 | Dallas (DFW) Austin (AUS) | delayed | Refunds |
01.05.202509:00 | NetJets Aviation | Houston (HOU) Nassau (NAS) | delayed | Refunds |
01.05.202508:36 | NetJets Aviation 479 | Salt Lake City (SLC) San Jose (SJC) | delayed | Refunds |
01.05.202507:30 | NetJets Aviation 641 | Salt Lake City (SLC) Phoenix (PHX) | delayed | Refunds |
30.04.202521:00 | NetJets Aviation 414 | Colorado Springs (COS) Seattle (SEA) | delayed | Refunds |
30.04.202516:15 | NetJets Aviation 581 | Charlottesville (CHO) Norwood (OWD) | delayed | Refunds |
30.04.202512:15 | NetJets Aviation 916 | Westchester County (HPN) Syracuse (SYR) | delayed | Refunds |
30.04.202511:30 | NetJets Aviation 241 | Midland (MAF) Houston (HOU) | delayed | Refunds |
30.04.202511:30 | NetJets Aviation 521 | Westchester County (HPN) New York (LGA) | delayed | Refunds |
30.04.202510:00 | NetJets Aviation 595 | Sarasota (SRQ) Westchester County (HPN) | delayed | Refunds |
30.04.202509:30 | NetJets Aviation 379 | West Palm Beach (PBI) New York (OSU) | delayed | Refunds |
30.04.202506:00 | NetJets Aviation 650 | New York (PDK) Charleston (CHS) | delayed | Refunds |
29.04.202512:30 | NetJets Aviation 931 | Tampa (TPA) Lakeland (LAL) | delayed | Refunds |
29.04.202511:00 | NetJets Aviation 950 | Manteo (MEO) Denver (SAF) | delayed | Refunds |
29.04.202508:54 | NetJets Aviation 725 | New York (PDK) Naples (APF) | delayed | Refunds |
29.04.202508:00 | NetJets Aviation 667 | Tampa (TPA) Phoenix (SCF) | delayed | Refunds |
28.04.202521:00 | NetJets Aviation 216 | Boston (BOS) West Palm Beach (PBI) | delayed | Refunds |
28.04.202519:00 | NetJets Aviation | West Palm Beach (PBI) London (LTN) | delayed | Refunds |
28.04.202518:12 | NetJets Aviation 707 | Jacksonville (JAX) West Palm Beach (PBI) | delayed | Refunds |
28.04.202516:30 | NetJets Aviation 934 | West Palm Beach (PBI) Westchester County (HPN) | delayed | Refunds |
28.04.202516:00 | NetJets Aviation 380 | Houston (HOU) Chicago (DWH) | delayed | Refunds |
28.04.202516:00 | NetJets Aviation 387 | Tampa (TPA) Beverly (BVY) | delayed | Refunds |
28.04.202515:30 | NetJets Aviation 343 | Tampa (TPA) New York (MCO) | delayed | Refunds |
28.04.202515:00 | NetJets Aviation 185 | Houston (HOU) Windsor Locks (BDL) | delayed | Refunds |
28.04.202514:24 | NetJets Aviation 473 | Houston (HOU) Ruston (RSN) | delayed | Refunds |
28.04.202513:54 | NetJets Aviation | Miami (MIA) The Bight (TBI) | delayed | Refunds |
28.04.202511:00 | NetJets Aviation 534 | Houston (HOU) Boston (BOS) | delayed | Refunds |
28.04.202509:30 | NetJets Aviation | Beef Island (EIS) New York (PDK) | delayed | Refunds |
27.04.202515:00 | NetJets Aviation 509 | Las Vegas (LAS) Santa Ana (SNA) | delayed | Refunds |
27.04.202514:00 | NetJets Aviation 790 | Minneapolis (MSP) Eagle River (EGV) | delayed | Refunds |
27.04.202512:00 | NetJets Aviation 324 | Las Vegas (LAS) Chicago (AFW) | delayed | Refunds |
27.04.202512:00 | NetJets Aviation 133 | Las Vegas (LAS) Phoenix (SCF) | delayed | Refunds |
27.04.202511:00 | NetJets Aviation 553 | Las Vegas (LAS) San Francisco (SFO) | delayed | Refunds |
27.04.202510:54 | NetJets Aviation 871 | Chicago (DAL) Burbank (BUR) | delayed | Refunds |
27.04.202509:15 | NetJets Aviation 250 | Las Vegas (LAS) San Diego (SAN) | delayed | Refunds |
26.04.202515:30 | NetJets Aviation 478 | Salt Lake City (SLC) Las Vegas (LAS) | delayed | Refunds |
26.04.202514:44 | NetJets Aviation 670 | Los Angeles (VNY) Burbank (BUR) | delayed | Refunds |
26.04.202513:00 | NetJets Aviation 577 | Salt Lake City (SLC) Phoenix (SCF) | delayed | Refunds |
26.04.202512:12 | NetJets Aviation 595 | New York (RSW) West Palm Beach (PBI) | delayed | Refunds |
26.04.202512:00 | NetJets Aviation 328 | Manassas (MNZ) Salisbury-Ocean City (SBY) | delayed | Refunds |
26.04.202511:00 | NetJets Aviation | West Palm Beach (PBI) North Eleuthera (ELH) | delayed | Refunds |
26.04.202511:00 | NetJets Aviation 598 | Midland (MAF) Destin (DSI) | delayed | Refunds |
26.04.202510:00 | NetJets Aviation | West Palm Beach (PBI) Marsh Harbour (MHH) | delayed | Refunds |
26.04.202509:00 | NetJets Aviation 485 | West Palm Beach (PBI) Charleston (CHS) | delayed | Refunds |
26.04.202508:30 | NetJets Aviation 691 | West Palm Beach (PBI) New York (IAD) | delayed | Refunds |
26.04.202508:00 | NetJets Aviation 454 | Destin (DSI) Baton Rouge (BTR) | delayed | Refunds |
25.04.202519:00 | NetJets Aviation 953 | Charleston (CHS) New York (GMU) | delayed | Refunds |
25.04.202512:21 | NetJets Aviation 550 | (TYQ) Chicago (ECP) | delayed | Refunds |
25.04.202512:00 | NetJets Aviation 651 | Venice (VNC) Westchester County (HPN) | delayed | Refunds |
25.04.202510:30 | NetJets Aviation 462 | Houston (HOU) Uvalde (UVA) | delayed | Refunds |
25.04.202510:00 | NetJets Aviation 432 | Santa Ana (SNA) San Francisco (SFO) | delayed | Refunds |
25.04.202509:48 | NetJets Aviation 389 | San Francisco (SFO) Los Angeles (LAX) | delayed | Refunds |
25.04.202509:30 | NetJets Aviation 598 | Chicago (DAL) Houston (HOU) | delayed | Refunds |
25.04.202508:45 | NetJets Aviation 436 | (ORD) Vail (EGE) | delayed | Refunds |
25.04.202508:00 | NetJets Aviation 751 | Chicago (DAL) Houston (HOU) | delayed | Refunds |
25.04.202507:30 | NetJets Aviation 784 | West Palm Beach (PBI) Westchester County (HPN) | delayed | Refunds |
25.04.202507:00 | NetJets Aviation 970 | Chicago (DAL) Houston (HOU) | delayed | Refunds |
24.04.202513:06 | NetJets Aviation 914 | Chicago (MDW) Millville (MIV) | delayed | Refunds |
24.04.202512:35 | NetJets Aviation 731 | Stuart (SUA) New York (PDK) | delayed | Refunds |
