NetJets Compensation for Flight Delays and Cancellations

Yurii Semikopenko
08.08.2024

Passengers of NetJets who have experienced a flight cancellation or delay are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to receive the compensation you deserve from the airline.

NetJets Flight Delay or Cancellation Compensation

Before claiming the NetJets compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

NetJets Compensation for Flight Delay

In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you reach your destination airport.

Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Remember you may not be compensated for every flight delay. NetJets isn’t required to provide compensation when extraordinary circumstances outside their control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In such situations, you will usually not be given compensation as it is not the airline’s fault.

NetJets Compensation for Flight Cancellation

EU Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the distance of the flight and the length of the delay, in line with the table provided below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

NetJets isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are NetJets Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, NetJets is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from NetJets

If your travel plans have been affected by a flight delay or cancellation with NetJets, it’s crucial to understand that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.

These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

NetJets goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions occur, NetJets is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:

  • Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: NetJets offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, NetJets provides hotel room accommodation. This covers transportation between the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When NetJets cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is essential for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances effectively.

  • Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your journey, NetJets will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, NetJets shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, NetJets shall help in rebooking your entire journey, not just the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

30.03.202516:18

NetJets Aviation

307

Gulf Shores (GUF)

New York (PDK)

delayed

Refunds

30.03.202515:00

NetJets Aviation

Marsh Harbour (MHH)

Westchester County (HPN)

delayed

Refunds

30.03.202514:00

NetJets Aviation

577

West Palm Beach (PBI)

Westchester County (HPN)

delayed

Refunds

30.03.202512:00

NetJets Aviation

571

West Palm Beach (PBI)

Westchester County (HPN)

delayed

Refunds

30.03.202511:12

NetJets Aviation

873

Chicago (DAL)

New York (PDK)

delayed

Refunds

30.03.202511:00

NetJets Aviation

Athens (ATH)

Westchester County (HPN)

delayed

Refunds

30.03.202511:00

NetJets Aviation

561

Miami (MIA)

New York (PDK)

delayed

Refunds

30.03.202511:00

NetJets Aviation

166

Boca Raton (BCT)

Westchester County (HPN)

delayed

Refunds

30.03.202508:45

NetJets Aviation

803

Chicago (DAL)

Waco (ACT)

delayed

Refunds

30.03.202508:30

NetJets Aviation

524

Las Vegas (LAS)

Westchester County (HPN)

delayed

Refunds

29.03.202520:25

NetJets Aviation

539

Boston (BOS)

Norwood (OWD)

delayed

Refunds

29.03.202516:00

NetJets Aviation

St. George (BDA)

Philipsburg (SXM)

delayed

Refunds

29.03.202512:35

NetJets Aviation

White River (LEB)

Anguilla (AXA)

delayed

Refunds

28.03.202521:06

NetJets Aviation

476

Naples (APF)

Chicago (ECP)

delayed

Refunds

28.03.202519:00

NetJets Aviation

Memphis (MEM)

London (BQH)

delayed

Refunds

28.03.202519:00

NetJets Aviation

446

Everett (PAE)

Los Angeles (MYF)

delayed

Refunds

28.03.202518:36

NetJets Aviation

Hawthorne (HHR)

San Jose Del Cabo (SJD)

delayed

Refunds

28.03.202517:10

NetJets Aviation

Castries (SLU)

Anguilla (AXA)

delayed

Refunds

28.03.202517:00

NetJets Aviation

344

San Jose (SJC)

Hawthorne (HHR)

delayed

Refunds

28.03.202516:00

NetJets Aviation

962

(JZI)

New York (CGF)

delayed

Refunds

28.03.202511:30

NetJets Aviation

367

San Antonio (SAT)

New York (QNY)

delayed

Refunds

27.03.202519:00

NetJets Aviation

374

New York (PDK)

Boston (BOS)

delayed

Refunds

27.03.202518:00

NetJets Aviation

688

Alton (ALN)

New York (PDK)

delayed

Refunds

27.03.202515:30

NetJets Aviation

804

Teterboro (TEB)

Burbank (BUR)

delayed

Refunds

27.03.202513:15

NetJets Aviation

482

Los Angeles (LAX)

Burbank (BUR)

delayed

Refunds

27.03.202509:00

NetJets Aviation

946

Chicago (DAL)

Fort Collins (FNL)

delayed

Refunds

27.03.202509:00

NetJets Aviation

693

Sarasota (SRQ)

West Palm Beach (PBI)

delayed

Refunds

27.03.202508:30

NetJets Aviation

744

Chicago (DAL)

Chicago (ADS)

delayed

Refunds

27.03.202508:00

NetJets Aviation

789

Chicago (DAL)

Phoenix (SCF)

delayed

Refunds

26.03.202513:00

NetJets Aviation

313

Dallas (DFW)

Chicago (DAL)

delayed

Refunds

26.03.202510:00

NetJets Aviation

485

Little Rock (LIT)

Texarkana (TXK)

delayed

Refunds

26.03.202510:00

NetJets Aviation

543

Birmingham (BHM)

Kansas City (MKC)

delayed

Refunds

26.03.202509:00

NetJets Aviation

566

Birmingham (BHM)

(JZI)

delayed

Refunds

26.03.202508:00

NetJets Aviation

637

Dallas (DFW)

New Orleans (MSY)

delayed

Refunds

25.03.202516:00

NetJets Aviation

Boca Raton (BCT)

La Romana (LRM)

delayed

Refunds

25.03.202511:00

NetJets Aviation

867

Palm Springs (PSP)

Hilton Head (HHH)

delayed

Refunds

24.03.202517:45

NetJets Aviation

686

New York (PDK)

Greensboro (GSO)

delayed

Refunds

24.03.202516:30

NetJets Aviation

698

Ashford (QDH)

Thermal (TRM)

delayed

Refunds

24.03.202513:48

NetJets Aviation

574

Greensboro (GSO)

New York (PDK)

delayed

Refunds

24.03.202512:30

NetJets Aviation

San Jose Del Cabo (SJD)

Palm Springs (PSP)

delayed

Refunds

23.03.202514:42

NetJets Aviation

567

Waukesha (UES)

West Palm Beach (PBI)

delayed

Refunds

23.03.202512:30

NetJets Aviation

409

St Louis (STL)

Tampa (TPA)

delayed

Refunds

23.03.202511:54

NetJets Aviation

117

Dallas (DFW)

Telluride (TEX)

delayed

Refunds

23.03.202510:06

NetJets Aviation

175

St Louis (STL)

San Francisco (SFO)

delayed

Refunds

23.03.202508:00

NetJets Aviation

345

St Louis (STL)

Naples (APF)

delayed

Refunds

22.03.202519:37

NetJets Aviation

664

Springfield (SPI)

New York (PIE)

delayed

Refunds

22.03.202518:54

NetJets Aviation

943

Laredo (LRD)

Beaumont (BPT)

delayed

Refunds

22.03.202516:45

NetJets Aviation

542

Santa Rosa (STS)

Truckee (TKF)

delayed

Refunds

22.03.202514:12

NetJets Aviation

Jacksonville (JAX)

Anguilla (AXA)

delayed

Refunds

22.03.202512:42

NetJets Aviation

782

Chicago (DAL)

(BFI)

delayed

Refunds

22.03.202512:00

NetJets Aviation

402

Gunnison (GUC)

Chicago (DAL)

delayed

Refunds

22.03.202510:00

NetJets Aviation

745

Vail (EGE)

Chicago (DAL)

delayed

Refunds

22.03.202510:00

NetJets Aviation

San Luis Obispo (CSL)

Chicago (DAL)

delayed

Refunds

22.03.202509:46

NetJets Aviation

383

Rifle (RIL)

Chicago (DAL)

delayed

Refunds

22.03.202509:42

NetJets Aviation

San Juan (SJU)

Daytona Beach (DAB)

delayed

Refunds

22.03.202508:30

NetJets Aviation

265

Chicago (DAL)

Chicago (DAL)

delayed

Refunds

22.03.202507:30

NetJets Aviation

624

Naples (APF)

Chicago (RFD)

delayed

Refunds

21.03.202517:48

NetJets Aviation

407

Chicago (ECP)

Columbia (CAE)

delayed

Refunds

21.03.202511:30

NetJets Aviation

353

Chicago (ECP)

Tuscaloosa (TCL)

delayed

Refunds

21.03.202509:00

NetJets Aviation

827

Eugene (EUG)

Kissimmee (ISM)

delayed

Refunds

20.03.202516:00

NetJets Aviation

Curacao (CUR)

La Romana (LRM)

delayed

Refunds

20.03.202513:30

NetJets Aviation

Guayaquil (GYE)

Galapagos Island (GPS)

delayed

Refunds

20.03.202512:24

NetJets Aviation

254

Aspen (ASE)

Seattle (SEA)

delayed

Refunds

19.03.202519:18

NetJets Aviation

923

Savannah (SAV)

New York (PDK)

delayed

Refunds

19.03.202512:48

NetJets Aviation

124

West Palm Beach (PBI)

New York (PDK)

delayed

Refunds

19.03.202509:00

NetJets Aviation

795

Houston (HOU)

Orlando (ORL)

delayed

Refunds

18.03.202517:36

NetJets Aviation

774

Burbank (BUR)

Phoenix (SCF)

delayed

Refunds

18.03.202516:00

NetJets Aviation

747

Mammoth Lakes (MMH)

Long Beach (LGB)

delayed

Refunds

18.03.202515:45

NetJets Aviation

601

Raleigh (RDU)

New York (PDK)

delayed

Refunds

18.03.202515:30

NetJets Aviation

Teterboro (TEB)

Treasure Cay (TCB)

delayed

Refunds

18.03.202514:48

NetJets Aviation

751

Burbank (BUR)

Palm Springs (PSP)

delayed

Refunds

18.03.202511:09

NetJets Aviation

629

Waukesha (UES)

Sarnia (YZR)

delayed

Refunds

18.03.202508:48

NetJets Aviation

905

Dallas (DFW)

Birmingham (BHM)

delayed

Refunds

18.03.202508:00

NetJets Aviation

178

Burbank (BUR)

Denver (DEN)

delayed

Refunds

18.03.202507:00

NetJets Aviation

254

Columbus (CMH)

Teterboro (TEB)

delayed

Refunds

17.03.202517:48

NetJets Aviation

451

Teterboro (TEB)

Rochester (ROC)

delayed

Refunds

17.03.202516:00

NetJets Aviation

557

Denver (DEN)

Phoenix (SCF)

delayed

Refunds

17.03.202511:30

NetJets Aviation

667

Palm Springs (PSP)

Seattle (SEA)

delayed

Refunds

17.03.202511:12

NetJets Aviation

851

Las Vegas (LAS)

(COE)

delayed

Refunds

17.03.202511:00

NetJets Aviation

Lihue (LIH)

North Bend (OTH)

delayed

Refunds

17.03.202510:00

NetJets Aviation

944

Las Vegas (LAS)

Chicago (MDW)

delayed

Refunds

17.03.202507:00

NetJets Aviation

556

Las Vegas (LAS)

Long Beach (LGB)

delayed

Refunds

17.03.202505:30

NetJets Aviation

471

Las Vegas (LAS)

Casper (CPR)

delayed

Refunds

17.03.202505:00

NetJets Aviation

397

Las Vegas (LAS)

Saint George (SGU)

delayed

Refunds

16.03.202519:00

NetJets Aviation

360

Huntington (HTS)

New York (PDK)

delayed

Refunds

16.03.202516:15

NetJets Aviation

805

San Diego (SAN)

Burbank (BUR)

delayed

Refunds

16.03.202514:09

NetJets Aviation

348

Los Angeles (SBD)

Mammoth Lakes (MMH)

delayed

Refunds

16.03.202511:00

NetJets Aviation

779

Las Vegas (LAS)

Eugene (EUG)

delayed

Refunds

15.03.202506:30

NetJets Aviation

New York (PDK)

Beef Island (EIS)

delayed

Refunds

14.03.202514:15

NetJets Aviation

485

Chicago (ECP)

Chicago (IAH)

delayed

Refunds

14.03.202511:36

NetJets Aviation

616

Marco Island (MRK)

Chicago (ECP)

delayed

Refunds

14.03.202511:00

NetJets Aviation

335

Troutdale (TTD)

Moab (CNY)

delayed

Refunds

14.03.202508:30

NetJets Aviation

412

Norfolk (ORF)

Plymouth (PYM)

delayed

Refunds

13.03.202511:15

NetJets Aviation

774

Burbank (BUR)

San Jose (SJC)

delayed

Refunds

12.03.202514:00

NetJets Aviation

Columbus (CMH)

Providenciales (PLS)

delayed

Refunds

12.03.202510:45

NetJets Aviation

360

Dallas (DFW)

Oklahoma City (OKC)

delayed

Refunds

12.03.202509:54

NetJets Aviation

640

Columbus (CMH)

Dayton (DAY)

delayed

Refunds

12.03.202507:30

NetJets Aviation

791

Burbank (BUR)

Salt Lake City (SLC)

delayed

Refunds

11.03.202519:15

NetJets Aviation

654

Atlanta (ATL)

New York (PDK)

delayed

Refunds

11.03.202518:30

NetJets Aviation

633

Norwood (OWD)

New York (JFK)

delayed

Refunds

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