NetJets Compensation for Flight Delays and Cancellations

Yurii Moskalenko
08.08.2024
Updated 05.05.2025

Passengers of NetJets who have experienced a flight cancellation or delay are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to receive the compensation you deserve from the airline.

NetJets Flight Delay or Cancellation Compensation

Before claiming the NetJets compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

NetJets Compensation for Flight Delay

In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you reach your destination airport.

Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Remember you may not be compensated for every flight delay. NetJets isn’t required to provide compensation when extraordinary circumstances outside their control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In such situations, you will usually not be given compensation as it is not the airline’s fault.

NetJets Compensation for Flight Cancellation

EU Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the distance of the flight and the length of the delay, in line with the table provided below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

NetJets isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are NetJets Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, NetJets is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from NetJets

If your travel plans have been affected by a flight delay or cancellation with NetJets, it’s crucial to understand that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.

These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

NetJets goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions occur, NetJets is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:

  • Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: NetJets offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, NetJets provides hotel room accommodation. This covers transportation between the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When NetJets cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is essential for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances effectively.

  • Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your journey, NetJets will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, NetJets shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, NetJets shall help in rebooking your entire journey, not just the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

08.05.202517:30

NetJets Aviation

605

New York (IAD)

Seattle (SEA)

delayed

Refunds

08.05.202511:00

NetJets Aviation

643

Santa Ana (SNA)

Mammoth Lakes (MMH)

delayed

Refunds

08.05.202510:00

NetJets Aviation

309

San Antonio (SAT)

Denver (SAF)

delayed

Refunds

07.05.202516:12

NetJets Aviation

521

Tampa (TPA)

Naples (APF)

delayed

Refunds

07.05.202515:30

NetJets Aviation

921

(BFI)

Seattle (SEA)

delayed

Refunds

07.05.202513:00

NetJets Aviation

608

Tampa (TPA)

New York (CRG)

delayed

Refunds

07.05.202510:06

NetJets Aviation

557

Salt Lake City (SLC)

Jackson (JAC)

delayed

Refunds

07.05.202508:00

NetJets Aviation

741

Tampa (TPA)

Teterboro (TEB)

delayed

Refunds

06.05.202516:18

NetJets Aviation

480

Vail (EGE)

Las Vegas (LAS)

delayed

Refunds

06.05.202516:00

NetJets Aviation

659

Palm Springs (PSP)

Phoenix (SCF)

delayed

Refunds

06.05.202511:03

NetJets Aviation

167

Teterboro (TEB)

New York (PDK)

delayed

Refunds

06.05.202507:36

NetJets Aviation

810

New York (PDK)

San Jose (SJC)

delayed

Refunds

05.05.202513:00

NetJets Aviation

844

Los Angeles (VNY)

Sun Valley (SUN)

delayed

Refunds

05.05.202510:00

NetJets Aviation

595

Islip (ISP)

New York (TTN)

delayed

Refunds

05.05.202510:00

NetJets Aviation

913

New York (LUK)

Hilton Head (HHH)

delayed

Refunds

05.05.202509:00

NetJets Aviation

478

Houston (HOU)

Denver (SAF)

delayed

Refunds

05.05.202508:54

NetJets Aviation

427

Chicago (DAL)

Beaumont (BPT)

delayed

Refunds

05.05.202508:54

NetJets Aviation

New York (TTN)

George Town (GGT)

delayed

Refunds

05.05.202507:18

NetJets Aviation

475

Westchester County (HPN)

Louisville (SDF)

delayed

Refunds

04.05.202519:12

NetJets Aviation

422

Boston (BOS)

Bar Harbor (BHB)

delayed

Refunds

04.05.202517:21

NetJets Aviation

148

New York (PIE)

New York (PDK)

delayed

Refunds

04.05.202516:00

NetJets Aviation

823

Westchester County (HPN)

Burbank (BUR)

delayed

Refunds

04.05.202515:45

NetJets Aviation

700

Nashville (BNA)

New York (PDK)

delayed

Refunds

04.05.202514:00

NetJets Aviation

611

Gunnison (GUC)

Chicago (DAL)

delayed

Refunds

04.05.202513:00

NetJets Aviation

725

Louisville (SDF)

New York (TTN)

delayed

Refunds

04.05.202512:30

NetJets Aviation

604

New York (PDK)

Little Rock (LIT)

delayed

Refunds

04.05.202511:30

NetJets Aviation

846

Baltimore (BWI)

Sugar Land (SGR)

delayed

Refunds

04.05.202510:18

NetJets Aviation

579

New York (PDK)

Clemson (CEU)

delayed

Refunds

04.05.202509:15

NetJets Aviation

369

Chicago (DAL)

Thredbo (QTH)

delayed

Refunds

04.05.202508:30

NetJets Aviation

454

Louisville (SDF)

Key West (EYW)

delayed

Refunds

04.05.202508:30

NetJets Aviation

481

Louisville (SDF)

Augusta (AGS)

delayed

Refunds

04.05.202508:30

NetJets Aviation

523

Louisville (SDF)

Chicago (DWH)

delayed

Refunds

04.05.202508:12

NetJets Aviation

835

Chicago (DAL)

Louisville (SDF)

delayed

Refunds

04.05.202508:00

NetJets Aviation

651

Louisville (SDF)

Ocala (OCF)

delayed

Refunds

02.05.202520:00

NetJets Aviation

453

Tallahassee (TLH)

Bartow (BOW)

delayed

Refunds

02.05.202516:00

NetJets Aviation

485

Santa Monica (SMO)

Truckee (TKF)

delayed

Refunds

01.05.202515:30

NetJets Aviation

581

Memphis (MEM)

Chicago (DAL)

delayed

Refunds

01.05.202515:15

NetJets Aviation

Santa Ana (SNA)

Loreto (LTO)

delayed

Refunds

01.05.202513:15

NetJets Aviation

525

Birmingham (BHM)

New York (PDK)

delayed

Refunds

01.05.202512:00

NetJets Aviation

859

Houston (HOU)

Lexington (LEX)

delayed

Refunds

01.05.202512:00

NetJets Aviation

377

Houston (HOU)

Roanoke (ROA)

delayed

Refunds

01.05.202511:51

NetJets Aviation

608

Dallas (DFW)

Austin (AUS)

delayed

Refunds

01.05.202509:00

NetJets Aviation

Houston (HOU)

Nassau (NAS)

delayed

Refunds

01.05.202508:36

NetJets Aviation

479

Salt Lake City (SLC)

San Jose (SJC)

delayed

Refunds

01.05.202507:30

NetJets Aviation

641

Salt Lake City (SLC)

Phoenix (PHX)

delayed

Refunds

30.04.202521:00

NetJets Aviation

414

Colorado Springs (COS)

Seattle (SEA)

delayed

Refunds

30.04.202516:15

NetJets Aviation

581

Charlottesville (CHO)

Norwood (OWD)

delayed

Refunds

30.04.202512:15

NetJets Aviation

916

Westchester County (HPN)

Syracuse (SYR)

delayed

Refunds

30.04.202511:30

NetJets Aviation

241

Midland (MAF)

Houston (HOU)

delayed

Refunds

30.04.202511:30

NetJets Aviation

521

Westchester County (HPN)

New York (LGA)

delayed

Refunds

30.04.202510:00

NetJets Aviation

595

Sarasota (SRQ)

Westchester County (HPN)

delayed

Refunds

30.04.202509:30

NetJets Aviation

379

West Palm Beach (PBI)

New York (OSU)

delayed

Refunds

30.04.202506:00

NetJets Aviation

650

New York (PDK)

Charleston (CHS)

delayed

Refunds

29.04.202512:30

NetJets Aviation

931

Tampa (TPA)

Lakeland (LAL)

delayed

Refunds

29.04.202511:00

NetJets Aviation

950

Manteo (MEO)

Denver (SAF)

delayed

Refunds

29.04.202508:54

NetJets Aviation

725

New York (PDK)

Naples (APF)

delayed

Refunds

29.04.202508:00

NetJets Aviation

667

Tampa (TPA)

Phoenix (SCF)

delayed

Refunds

28.04.202521:00

NetJets Aviation

216

Boston (BOS)

West Palm Beach (PBI)

delayed

Refunds

28.04.202519:00

NetJets Aviation

West Palm Beach (PBI)

London (LTN)

delayed

Refunds

28.04.202518:12

NetJets Aviation

707

Jacksonville (JAX)

West Palm Beach (PBI)

delayed

Refunds

28.04.202516:30

NetJets Aviation

934

West Palm Beach (PBI)

Westchester County (HPN)

delayed

Refunds

28.04.202516:00

NetJets Aviation

380

Houston (HOU)

Chicago (DWH)

delayed

Refunds

28.04.202516:00

NetJets Aviation

387

Tampa (TPA)

Beverly (BVY)

delayed

Refunds

28.04.202515:30

NetJets Aviation

343

Tampa (TPA)

New York (MCO)

delayed

Refunds

28.04.202515:00

NetJets Aviation

185

Houston (HOU)

Windsor Locks (BDL)

delayed

Refunds

28.04.202514:24

NetJets Aviation

473

Houston (HOU)

Ruston (RSN)

delayed

Refunds

28.04.202513:54

NetJets Aviation

Miami (MIA)

The Bight (TBI)

delayed

Refunds

28.04.202511:00

NetJets Aviation

534

Houston (HOU)

Boston (BOS)

delayed

Refunds

28.04.202509:30

NetJets Aviation

Beef Island (EIS)

New York (PDK)

delayed

Refunds

27.04.202515:00

NetJets Aviation

509

Las Vegas (LAS)

Santa Ana (SNA)

delayed

Refunds

27.04.202514:00

NetJets Aviation

790

Minneapolis (MSP)

Eagle River (EGV)

delayed

Refunds

27.04.202512:00

NetJets Aviation

324

Las Vegas (LAS)

Chicago (AFW)

delayed

Refunds

27.04.202512:00

NetJets Aviation

133

Las Vegas (LAS)

Phoenix (SCF)

delayed

Refunds

27.04.202511:00

NetJets Aviation

553

Las Vegas (LAS)

San Francisco (SFO)

delayed

Refunds

27.04.202510:54

NetJets Aviation

871

Chicago (DAL)

Burbank (BUR)

delayed

Refunds

27.04.202509:15

NetJets Aviation

250

Las Vegas (LAS)

San Diego (SAN)

delayed

Refunds

26.04.202515:30

NetJets Aviation

478

Salt Lake City (SLC)

Las Vegas (LAS)

delayed

Refunds

26.04.202514:44

NetJets Aviation

670

Los Angeles (VNY)

Burbank (BUR)

delayed

Refunds

26.04.202513:00

NetJets Aviation

577

Salt Lake City (SLC)

Phoenix (SCF)

delayed

Refunds

26.04.202512:12

NetJets Aviation

595

New York (RSW)

West Palm Beach (PBI)

delayed

Refunds

26.04.202512:00

NetJets Aviation

328

Manassas (MNZ)

Salisbury-Ocean City (SBY)

delayed

Refunds

26.04.202511:00

NetJets Aviation

West Palm Beach (PBI)

North Eleuthera (ELH)

delayed

Refunds

26.04.202511:00

NetJets Aviation

598

Midland (MAF)

Destin (DSI)

delayed

Refunds

26.04.202510:00

NetJets Aviation

West Palm Beach (PBI)

Marsh Harbour (MHH)

delayed

Refunds

26.04.202509:00

NetJets Aviation

485

West Palm Beach (PBI)

Charleston (CHS)

delayed

Refunds

26.04.202508:30

NetJets Aviation

691

West Palm Beach (PBI)

New York (IAD)

delayed

Refunds

26.04.202508:00

NetJets Aviation

454

Destin (DSI)

Baton Rouge (BTR)

delayed

Refunds

25.04.202519:00

NetJets Aviation

953

Charleston (CHS)

New York (GMU)

delayed

Refunds

25.04.202512:21

NetJets Aviation

550

(TYQ)

Chicago (ECP)

delayed

Refunds

25.04.202512:00

NetJets Aviation

651

Venice (VNC)

Westchester County (HPN)

delayed

Refunds

25.04.202510:30

NetJets Aviation

462

Houston (HOU)

Uvalde (UVA)

delayed

Refunds

25.04.202510:00

NetJets Aviation

432

Santa Ana (SNA)

San Francisco (SFO)

delayed

Refunds

25.04.202509:48

NetJets Aviation

389

San Francisco (SFO)

Los Angeles (LAX)

delayed

Refunds

25.04.202509:30

NetJets Aviation

598

Chicago (DAL)

Houston (HOU)

delayed

Refunds

25.04.202508:45

NetJets Aviation

436

(ORD)

Vail (EGE)

delayed

Refunds

25.04.202508:00

NetJets Aviation

751

Chicago (DAL)

Houston (HOU)

delayed

Refunds

25.04.202507:30

NetJets Aviation

784

West Palm Beach (PBI)

Westchester County (HPN)

delayed

Refunds

25.04.202507:00

NetJets Aviation

970

Chicago (DAL)

Houston (HOU)

delayed

Refunds

24.04.202513:06

NetJets Aviation

914

Chicago (MDW)

Millville (MIV)

delayed

Refunds

24.04.202512:35

NetJets Aviation

731

Stuart (SUA)

New York (PDK)

delayed

Refunds
Yurii Moskalenko
2193 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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