Passengers of NetJets who have experienced a flight cancellation or delay are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to receive the compensation you deserve from the airline.
NetJets Flight Delay or Cancellation Compensation
Before claiming the NetJets compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
NetJets Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you reach your destination airport.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. NetJets isn’t required to provide compensation when extraordinary circumstances outside their control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In such situations, you will usually not be given compensation as it is not the airline’s fault.
NetJets Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
NetJets isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are NetJets Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, NetJets is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from NetJets
If your travel plans have been affected by a flight delay or cancellation with NetJets, it’s crucial to understand that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
NetJets goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, NetJets is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: NetJets offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, NetJets provides hotel room accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When NetJets cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is essential for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, NetJets will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, NetJets shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, NetJets shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202513:20 | NetJets Aviation | Hof (HOQ) Bratislava (BTS) | delayed | Claim Refund |
20.06.202513:00 | NetJets Aviation | Olbia (OLB) Zurich (BSL) | delayed | Claim Refund |
20.06.202510:55 | NetJets Aviation | Agen (AGF) Bologna (BLQ) | delayed | Claim Refund |
20.06.202510:25 | NetJets Aviation | Olbia (OLB) Brussels (BRU) | delayed | Claim Refund |
20.06.202508:30 | NetJets Aviation | Cannes (CEQ) Agen (AGF) | delayed | Claim Refund |
19.06.202522:00 | NetJets Aviation 840 | Detroit (YIP) Boston (BOS) | delayed | Claim Refund |
19.06.202520:45 | NetJets Aviation 687 | Nashville (BNA) New York (PDK) | delayed | Claim Refund |
19.06.202520:06 | NetJets Aviation | Nice (NCE) Bari (BRI) | delayed | Claim Refund |
19.06.202518:40 | NetJets Aviation | Farnborough (FAB) Berlin (BER) | delayed | Claim Refund |
19.06.202517:40 | NetJets Aviation | Zurich (BSL) Greven (FMO) | delayed | Claim Refund |
19.06.202516:30 | NetJets Aviation | Gibraltar (GIB) Budapest (BUD) | delayed | Claim Refund |
19.06.202516:00 | NetJets Aviation | La Rochelle (LRH) Innsbruck (INN) | delayed | Claim Refund |
19.06.202515:00 | NetJets Aviation | Pisa (PSA) Northolt (NHT) | delayed | Claim Refund |
19.06.202514:54 | NetJets Aviation 904 | Charlotte (CLT) Atlanta (ATL) | delayed | Claim Refund |
19.06.202513:15 | NetJets Aviation | Madrid (MAD) Er-Rachidia (ERH) | delayed | Claim Refund |
19.06.202513:00 | NetJets Aviation | Cuneo (CUF) Marseille (MRS) | delayed | Claim Refund |
19.06.202512:00 | NetJets Aviation 802 | Chicago (MDW) Burbank (BUR) | delayed | Claim Refund |
19.06.202510:10 | NetJets Aviation | Malaga (AGP) Annecy (NCY) | delayed | Claim Refund |
19.06.202510:05 | NetJets Aviation | Malaga (AGP) Braunschweig (BWE) | delayed | Claim Refund |
19.06.202509:31 | NetJets Aviation 925 | Burbank (BUR) Chicago (MDW) | delayed | Claim Refund |
19.06.202508:54 | NetJets Aviation 758 | San Francisco (SFO) Burlington (BTV) | delayed | Claim Refund |
19.06.202508:30 | NetJets Aviation 645 | Westchester County (HPN) Buffalo (BUF) | delayed | Claim Refund |
19.06.202508:00 | NetJets Aviation 839 | Westchester County (HPN) Boston (BOS) | delayed | Claim Refund |
19.06.202508:00 | NetJets Aviation 416 | Chicago (PWK) West Palm Beach (PBI) | delayed | Claim Refund |
19.06.202507:30 | NetJets Aviation 538 | West Palm Beach (PBI) Tampa (TPA) | delayed | Claim Refund |
19.06.202507:00 | NetJets Aviation 467 | Blountville (TRI) Naples (APF) | delayed | Claim Refund |
19.06.202506:00 | NetJets Aviation | Frankfurt (FRA) West Palm Beach (PBI) | delayed | Claim Refund |
19.06.202505:00 | NetJets Aviation 217 | Santa Barbara (SBA) Lexington (LEX) | delayed | Claim Refund |
18.06.202518:00 | NetJets Aviation | Munich (MUC) Lugano (LUG) | delayed | Claim Refund |
18.06.202516:30 | NetJets Aviation 548 | Buffalo (BUF) Toronto (YYZ) | delayed | Claim Refund |
18.06.202516:24 | NetJets Aviation 352 | Baton Rouge (BTR) West Palm Beach (PBI) | delayed | Claim Refund |
18.06.202516:00 | NetJets Aviation | San Luis Obispo (CSL) Tulsa (TUL) | delayed | Claim Refund |
18.06.202513:45 | NetJets Aviation | Bodo (BOO) Vienna (VIE) | delayed | Claim Refund |
18.06.202511:48 | NetJets Aviation | Comiso (CIY) London (BQH) | delayed | Claim Refund |
18.06.202509:30 | NetJets Aviation 966 | Nashville (BNA) Chicago (PWK) | delayed | Claim Refund |
18.06.202508:15 | NetJets Aviation 681 | (QQQ) New York (PDK) | delayed | Claim Refund |
18.06.202508:00 | NetJets Aviation 484 | Greenville (GSP) Ocala (OCF) | delayed | Claim Refund |
18.06.202507:00 | NetJets Aviation 626 | Philadelphia (PHL) San Antonio (SAT) | delayed | Claim Refund |
17.06.202521:30 | NetJets Aviation | San Jose (SJC) Tokyo (HND) | delayed | Claim Refund |
17.06.202520:30 | NetJets Aviation 645 | Boston (BOS) New York (TTN) | delayed | Claim Refund |
17.06.202519:00 | NetJets Aviation | Budapest (BUD) Vienna (VIE) | delayed | Claim Refund |
17.06.202518:00 | NetJets Aviation | (BFI) San Sebastian (EAS) | delayed | Claim Refund |
17.06.202517:45 | NetJets Aviation | Westerland (GWT) Bremen (BRE) | delayed | Claim Refund |
17.06.202512:00 | NetJets Aviation | Zurich (BSL) Figari (FSC) | delayed | Claim Refund |
17.06.202511:48 | NetJets Aviation 620 | Minot (MOT) Kansas City (MKC) | delayed | Claim Refund |
17.06.202510:54 | NetJets Aviation 645 | Philadelphia (PHL) Buffalo (BUF) | delayed | Claim Refund |
17.06.202510:00 | NetJets Aviation 955 | New York (PDK) Charlotte (CLT) | delayed | Claim Refund |
17.06.202509:45 | NetJets Aviation | Saarbruecken (SCN) Berlin (BER) | delayed | Claim Refund |
17.06.202509:30 | NetJets Aviation 578 | Boston (BOS) Teterboro (TEB) | delayed | Claim Refund |
17.06.202509:18 | NetJets Aviation 474 | Wilkes-Barre (AVP) Boston (BOS) | delayed | Claim Refund |
17.06.202509:06 | NetJets Aviation 699 | West Palm Beach (PBI) Naples (APF) | delayed | Claim Refund |
17.06.202509:00 | NetJets Aviation 878 | Presque Isle (PQI) Boston (BOS) | delayed | Claim Refund |
17.06.202508:45 | NetJets Aviation | Hamburg (HAM) Glasgow (GLA) | delayed | Claim Refund |
17.06.202508:30 | NetJets Aviation | Zurich (BSL) Hyeres (TLN) | delayed | Claim Refund |
17.06.202508:00 | NetJets Aviation | Paris (POX) Zurich (BSL) | delayed | Claim Refund |
17.06.202506:06 | NetJets Aviation 527 | Teterboro (TEB) Buffalo (BUF) | delayed | Claim Refund |
16.06.202515:45 | NetJets Aviation 100 | Columbia (CAE) Saranac Lake (SLK) | delayed | Claim Refund |
16.06.202514:16 | NetJets Aviation | Nice (NCE) New York (TTN) | delayed | Claim Refund |
16.06.202514:10 | NetJets Aviation | Warsaw (WAW) Saarbruecken (SCN) | delayed | Claim Refund |
16.06.202513:15 | NetJets Aviation | Madrid (MAD) Santiago De Compostela (SCQ) | delayed | Claim Refund |
16.06.202511:35 | NetJets Aviation | London (LTN) Cannes (CEQ) | delayed | Claim Refund |
16.06.202510:15 | NetJets Aviation | Paris (LBG) Tours (TUF) | delayed | Claim Refund |
16.06.202510:00 | NetJets Aviation | Bratislava (BTS) Grosseto (GRS) | delayed | Claim Refund |
16.06.202507:30 | NetJets Aviation | London (LTN) London (PIK) | delayed | Claim Refund |
16.06.202507:20 | NetJets Aviation | London (LTN) Bordeaux (BOD) | delayed | Claim Refund |
16.06.202505:54 | NetJets Aviation 359 | Nantucket (ACK) New York (PDK) | delayed | Claim Refund |
15.06.202520:00 | NetJets Aviation 235 | Burbank (BUR) Portland (PDX) | delayed | Claim Refund |
15.06.202518:06 | NetJets Aviation 527 | Punta Gorda (PGD) Columbus (CSG) | delayed | Claim Refund |
15.06.202517:50 | NetJets Aviation | Barcelona (BCN) Budapest (BUD) | delayed | Claim Refund |
15.06.202517:45 | NetJets Aviation 419 | Chicago (RVS) Telluride (TEX) | delayed | Claim Refund |
15.06.202516:30 | NetJets Aviation | London (PIK) Islay (ILY) | delayed | Claim Refund |
15.06.202512:36 | NetJets Aviation 866 | Burbank (BUR) Santa Ana (SNA) | delayed | Claim Refund |
15.06.202512:30 | NetJets Aviation | Paris (LBG) New York (PDK) | delayed | Claim Refund |
15.06.202511:50 | NetJets Aviation | Farnborough (FAB) Kristianstad (KID) | delayed | Claim Refund |
15.06.202511:00 | NetJets Aviation 209 | Butte (BTM) Kalispell (FCA) | delayed | Claim Refund |
15.06.202510:15 | NetJets Aviation 506 | Salt Lake City (SLC) Wichita (ICT) | delayed | Claim Refund |
14.06.202519:54 | NetJets Aviation 974 | Kissimmee (ISM) St Augustine (UST) | delayed | Claim Refund |
14.06.202518:48 | NetJets Aviation 544 | Tucson (TUS) Saint George (SGU) | delayed | Claim Refund |
14.06.202518:30 | NetJets Aviation 483 | Muskegon (MKG) Gaylord (GLR) | delayed | Claim Refund |
14.06.202517:03 | NetJets Aviation 684 | Moline (MLI) International Falls (INL) | delayed | Claim Refund |
14.06.202513:15 | NetJets Aviation | Athens (ATH) Budapest (BUD) | delayed | Claim Refund |
14.06.202512:15 | NetJets Aviation | London (LCY) Prague (PRG) | delayed | Claim Refund |
14.06.202512:00 | NetJets Aviation | London (LCY) Rome (CIA) | delayed | Claim Refund |
14.06.202508:00 | NetJets Aviation 527 | Chicago (PWK) Traverse City (TVC) | delayed | Claim Refund |
14.06.202506:40 | NetJets Aviation | Nice (NCE) Budapest (BUD) | delayed | Claim Refund |
13.06.202515:00 | NetJets Aviation 753 | East Hampton (HTO) Buffalo (BUF) | delayed | Claim Refund |
13.06.202511:18 | NetJets Aviation 557 | Mobile (MOB) Springfield (SGF) | delayed | Claim Refund |
13.06.202509:45 | NetJets Aviation 692 | Raleigh (RDU) Chicago (ECP) | delayed | Claim Refund |
13.06.202509:00 | NetJets Aviation | Amsterdam (AMS) San Sebastian (EAS) | delayed | Claim Refund |
13.06.202508:00 | NetJets Aviation | Zurich (BSL) London (BQH) | delayed | Claim Refund |
12.06.202519:10 | NetJets Aviation | Santiago De Compostela (SCQ) Cat Island (CAT) | delayed | Claim Refund |
12.06.202519:00 | NetJets Aviation | Memmingen (FMM) Stockholm (BMA) | delayed | Claim Refund |
12.06.202517:18 | NetJets Aviation | Olbia (OLB) Lugano (LUG) | delayed | Claim Refund |
12.06.202516:30 | NetJets Aviation | Hamburg (HAM) Amsterdam (AMS) | delayed | Claim Refund |
12.06.202516:00 | NetJets Aviation | Berlin (BER) Venice (VCE) | delayed | Claim Refund |
12.06.202516:00 | NetJets Aviation | Hamburg (HAM) Zurich (BSL) | delayed | Claim Refund |
12.06.202514:24 | NetJets Aviation 946 | Chicago (ECP) Nashville (BNA) | delayed | Claim Refund |
12.06.202511:00 | NetJets Aviation 757 | Southern Pines (SOP) New York (PDK) | delayed | Claim Refund |
12.06.202509:05 | NetJets Aviation | Bristol (BRS) Dublin (DUB) | delayed | Claim Refund |
12.06.202508:00 | NetJets Aviation | Paris (LBG) Bristol (BRS) | delayed | Claim Refund |
