Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. Under EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the law that deals with air passengers’ rights. More precisely, this law covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to receive compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes rules regarding the process of compensation, including assistance to people affected by air travel disruptions. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum ranges, according to your specific case.
Compensation for Mauritania Airlines Flight Cancellation
First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. If the airline notifies you less than fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Mauritania Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which establishes standard rules on compensation and assistance for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261/2004 requires airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Meals and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not be charged additional fees for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you can receive reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Mauritania Airlines is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Mauritania Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws comprehensively and will do our best to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
18.06.202523:45 | Mauritania Airlines International 6115 | Casablanca (CMN) Nouakchott (NKC) | delayed | Claim Refund |
17.06.202512:20 | Mauritania Airlines International 221 | Las Palmas (LPA) Nouadhibou (NDB) | delayed | Claim Refund |
14.06.202509:30 | Mauritania Airlines International 11 | Zouerate (OUZ) Nouadhibou (NDB) | delayed | Claim Refund |
10.06.202512:20 | Mauritania Airlines International 221 | Las Palmas (LPA) Nouadhibou (NDB) | delayed | Claim Refund |
09.06.202514:00 | Mauritania Airlines International 213 | Abidjan (ABJ) (DSS) | delayed | Claim Refund |
06.06.202516:40 | Mauritania Airlines International 104 | (DSS) Conakry (CKY) | delayed | Claim Refund |
06.06.202515:00 | Mauritania Airlines International 104 | Nouakchott (NKC) (DSS) | delayed | Claim Refund |
03.06.202512:20 | Mauritania Airlines International 221 | Las Palmas (LPA) Nouadhibou (NDB) | delayed | Claim Refund |
02.06.202514:00 | Mauritania Airlines International 213 | Abidjan (ABJ) (DSS) | delayed | Claim Refund |
31.05.202520:50 | Mauritania Airlines International 117 | Tunis (TUN) Nouakchott (NKC) | delayed | Claim Refund |
31.05.202511:10 | Mauritania Airlines International 11 | Nouadhibou (NDB) Nouakchott (NKC) | delayed | Claim Refund |
31.05.202509:30 | Mauritania Airlines International 11 | Zouerate (OUZ) Nouadhibou (NDB) | delayed | Claim Refund |
30.05.202515:00 | Mauritania Airlines International 104 | Nouakchott (NKC) (DSS) | delayed | Claim Refund |
28.05.202523:45 | Mauritania Airlines International 6115 | Casablanca (CMN) Nouakchott (NKC) | delayed | Claim Refund |
27.05.202512:20 | Mauritania Airlines International 221 | Las Palmas (LPA) Nouadhibou (NDB) | delayed | Claim Refund |
20.05.202513:40 | Mauritania Airlines International 221 | Nouadhibou (NDB) Nouakchott (NKC) | delayed | Claim Refund |
20.05.202512:20 | Mauritania Airlines International 221 | Las Palmas (LPA) Nouadhibou (NDB) | delayed | Claim Refund |
13.05.202512:20 | Mauritania Airlines International 221 | Las Palmas (LPA) Nouadhibou (NDB) | delayed | Claim Refund |
06.05.202512:20 | Mauritania Airlines International 221 | Las Palmas (LPA) Nouadhibou (NDB) | delayed | Claim Refund |
29.04.202512:20 | Mauritania Airlines International 221 | Las Palmas (LPA) Nouadhibou (NDB) | delayed | Claim Refund |
