Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Mandarin Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that deals with air passengers’ rights. Specifically, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to obtain compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains regulations regarding the compensation process, including assistance to travelers who suffered from air travel disruptions. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, according to your circumstances.
Mandarin Airlines Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. In case the airline informs you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Mandarin Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes standard rules on assistance and compensation to passengers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Meals and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you can obtain reimbursement. Here, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Mandarin Airlines isn’t a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Mandarin Airlines Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws thoroughly and will strive to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202616:40 | Mandarin Airlines 1274 | (KNH) (TSA) | Cancelled | Claim Refund |
07.01.202614:40 | Mandarin Airlines 1273 | (TSA) (KNH) | Cancelled | Claim Refund |
07.01.202610:55 | Mandarin Airlines 367 | (TSA) (MZG) | Delayed | Claim Refund |
07.01.202609:15 | Mandarin Airlines 392 | (TTT) (TSA) | Delayed | Claim Refund |
07.01.202608:35 | Mandarin Airlines 1262 | (KNH) (TSA) | Cancelled | Claim Refund |
07.01.202608:10 | Mandarin Airlines 1263 | (TSA) (KNH) | Delayed | Claim Refund |
07.01.202607:40 | Mandarin Airlines 1251 | (TSA) (KNH) | Delayed | Claim Refund |
06.01.202620:45 | Mandarin Airlines 5216 | (HKG) (KHH) | Delayed | Claim Refund |
06.01.202619:00 | Mandarin Airlines 1257 | (TSA) (KNH) | Cancelled | Claim Refund |
05.01.202618:00 | Mandarin Airlines 5215 | (KHH) (HKG) | Delayed | Claim Refund |
05.01.202617:15 | Mandarin Airlines 309 | (KHH) (KNH) | Delayed | Claim Refund |
05.01.202616:00 | Mandarin Airlines 342 | (MZG) (KHH) | Delayed | Claim Refund |
05.01.202614:45 | Mandarin Airlines 341 | (KHH) (MZG) | Delayed | Claim Refund |
05.01.202613:30 | Mandarin Airlines 307 | (KHH) (KNH) | Delayed | Claim Refund |
05.01.202611:15 | Mandarin Airlines 305 | (KHH) (KNH) | Delayed | Claim Refund |
01.01.202609:15 | Mandarin Airlines 392 | (TTT) (TSA) | Delayed | Claim Refund |
01.01.202607:35 | Mandarin Airlines 391 | (TSA) (TTT) | Delayed | Claim Refund |
30.12.202518:00 | Mandarin Airlines 5215 | (KHH) (HKG) | Delayed | Claim Refund |
29.12.202513:35 | Mandarin Airlines 767 | (RMQ) (KNH) | Delayed | Claim Refund |
29.12.202512:00 | Mandarin Airlines 764 | (KNH) (RMQ) | Delayed | Claim Refund |
29.12.202509:05 | Mandarin Airlines 762 | (KNH) (RMQ) | Delayed | Claim Refund |
29.12.202508:50 | Mandarin Airlines 782 | (MZG) (RMQ) | Delayed | Claim Refund |
27.12.202512:15 | Mandarin Airlines 1266 | (KNH) (TSA) | Delayed | Claim Refund |
27.12.202512:00 | Mandarin Airlines 336 | (MZG) (KHH) | Delayed | Claim Refund |
27.12.202508:10 | Mandarin Airlines 1263 | (TSA) (KNH) | Delayed | Claim Refund |
27.12.202508:10 | Mandarin Airlines 1263 | (TSA) (KNH) | Delayed | Claim Refund |
27.12.202507:35 | Mandarin Airlines 391 | (TSA) (TTT) | Delayed | Claim Refund |
27.12.202507:20 | Mandarin Airlines 301 | (KHH) (KNH) | Delayed | Claim Refund |
27.12.202507:00 | Mandarin Airlines 361 | (TSA) (MZG) | Delayed | Claim Refund |
27.12.202506:40 | Mandarin Airlines 1261 | (TSA) (KNH) | Delayed | Claim Refund |
27.12.202506:40 | Mandarin Airlines 1261 | (TSA) (KNH) | Delayed | Claim Refund |
26.12.202519:00 | Mandarin Airlines 793 | (RMQ) (MZG) | Delayed | Claim Refund |
26.12.202517:35 | Mandarin Airlines 792 | (MZG) (RMQ) | Delayed | Claim Refund |
25.12.202520:20 | Mandarin Airlines 378 | (MZG) (TSA) | Delayed | Claim Refund |
25.12.202519:00 | Mandarin Airlines 793 | (RMQ) (MZG) | Delayed | Claim Refund |
25.12.202518:40 | Mandarin Airlines 377 | (TSA) (MZG) | Delayed | Claim Refund |
25.12.202517:50 | Mandarin Airlines 344 | (MZG) (KHH) | Delayed | Claim Refund |
25.12.202517:40 | Mandarin Airlines 376 | (MZG) (TSA) | Delayed | Claim Refund |
25.12.202517:25 | Mandarin Airlines 5001 | (TPE) (NKG) | Delayed | Claim Refund |
25.12.202516:30 | Mandarin Airlines 343 | (KHH) (MZG) | Delayed | Claim Refund |
25.12.202516:05 | Mandarin Airlines 791 | (RMQ) (MZG) | Delayed | Claim Refund |
25.12.202516:00 | Mandarin Airlines 375 | (TSA) (MZG) | Delayed | Claim Refund |
25.12.202515:20 | Mandarin Airlines 372 | (MZG) (TSA) | Delayed | Claim Refund |
25.12.202515:10 | Mandarin Airlines 340 | (MZG) (KHH) | Delayed | Claim Refund |
25.12.202513:10 | Mandarin Airlines 338 | (MZG) (KHH) | Cancelled | Claim Refund |
25.12.202512:50 | Mandarin Airlines 368 | (MZG) (TSA) | Delayed | Claim Refund |
25.12.202511:30 | Mandarin Airlines 337 | (KHH) (MZG) | Cancelled | Claim Refund |
25.12.202510:55 | Mandarin Airlines 367 | (TSA) (MZG) | Delayed | Claim Refund |
25.12.202510:45 | Mandarin Airlines 785 | (RMQ) (MZG) | Delayed | Claim Refund |
25.12.202507:00 | Mandarin Airlines 361 | (TSA) (MZG) | Delayed | Claim Refund |
24.12.202521:10 | Mandarin Airlines 382 | (MZG) (TSA) | Delayed | Claim Refund |
24.12.202519:35 | Mandarin Airlines 381 | (TSA) (MZG) | Delayed | Claim Refund |
24.12.202519:30 | Mandarin Airlines 1278 | (KNH) (TSA) | Delayed | Claim Refund |
24.12.202519:25 | Mandarin Airlines 396 | (TTT) (TSA) | Delayed | Claim Refund |
