Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. Under EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that deals with the rights of air passengers. More precisely, this regulation covers different situations, including rebooking, delays, flight cancellations, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes rules regarding the process of compensation, including aid to travelers affected by air travel disruptions. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, based on your specific case.
Compensation for Mandarin Airlines Flight Cancellation
First and foremost, travelers should be aware that the airline is required to notify them about the flight cancellation. If the airline notifies you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Mandarin Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out regulations on compensation and assistance for travelers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Meals and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you won’t be charged extra for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to obtain reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Mandarin Airlines isn’t a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Mandarin Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
13.07.202518:00 | Mandarin Airlines 731 | Taichung (RMQ) Hualien (HUN) | Delayed | Claim Refund |
10.07.202516:30 | Mandarin Airlines 922 | Sydney (BWU) Taree (TRO) | Delayed | Claim Refund |
09.07.202520:25 | Mandarin Airlines 794 | Makung (MZG) Taichung (RMQ) | Cancelled | Claim Refund |
09.07.202519:00 | Mandarin Airlines 793 | Taichung (RMQ) Makung (MZG) | Cancelled | Claim Refund |
09.07.202515:20 | Mandarin Airlines 768 | Kinmen (KNH) Taichung (RMQ) | Delayed | Claim Refund |
09.07.202512:00 | Mandarin Airlines 764 | Kinmen (KNH) Taichung (RMQ) | Cancelled | Claim Refund |
08.07.202518:45 | Mandarin Airlines 770 | Kinmen (KNH) Taichung (RMQ) | Delayed | Claim Refund |
08.07.202517:15 | Mandarin Airlines 309 | Kaohsiung (KHH) Kinmen (KNH) | Delayed | Claim Refund |
08.07.202516:50 | Mandarin Airlines 769 | Taichung (RMQ) Kinmen (KNH) | Delayed | Claim Refund |
08.07.202516:50 | Mandarin Airlines 374 | Makung (MZG) Taipei (TSA) | Delayed | Claim Refund |
08.07.202515:50 | Mandarin Airlines 1272 | Kinmen (KNH) Taipei (TSA) | Delayed | Claim Refund |
08.07.202515:20 | Mandarin Airlines 768 | Kinmen (KNH) Taichung (RMQ) | Delayed | Claim Refund |
08.07.202515:10 | Mandarin Airlines 308 | Kinmen (KNH) Kaohsiung (KHH) | Delayed | Claim Refund |
08.07.202513:50 | Mandarin Airlines 1270 | Kinmen (KNH) Taipei (TSA) | Delayed | Claim Refund |
08.07.202513:50 | Mandarin Airlines 1271 | Taipei (TSA) Kinmen (KNH) | Delayed | Claim Refund |
08.07.202513:35 | Mandarin Airlines 767 | Taichung (RMQ) Kinmen (KNH) | Delayed | Claim Refund |
08.07.202513:30 | Mandarin Airlines 307 | Kaohsiung (KHH) Kinmen (KNH) | Delayed | Claim Refund |
08.07.202512:20 | Mandarin Airlines 7902 | Nangan (LZN) Taipei (TSA) | Delayed | Claim Refund |
08.07.202511:30 | Mandarin Airlines 2064 | Kinmen (KNH) Taipei (TSA) | Delayed | Claim Refund |
08.07.202509:15 | Mandarin Airlines 392 | Taitung (TTT) Taipei (TSA) | Delayed | Claim Refund |
08.07.202507:35 | Mandarin Airlines 391 | Taipei (TSA) Taitung (TTT) | Delayed | Claim Refund |
07.07.202517:50 | Mandarin Airlines 5001 | Taipei (TPE) Nanjing (NKG) | Delayed | Claim Refund |
07.07.202515:20 | Mandarin Airlines 2372 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202514:45 | Mandarin Airlines 5002 | Nanjing (NKG) Taipei (TPE) | Delayed | Claim Refund |
07.07.202514:00 | Mandarin Airlines 2368 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202513:50 | Mandarin Airlines 1270 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202513:40 | Mandarin Airlines 2371 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
07.07.202513:30 | Mandarin Airlines 370 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202512:50 | Mandarin Airlines 368 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202512:20 | Mandarin Airlines 1266 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202512:20 | Mandarin Airlines 2367 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
07.07.202511:50 | Mandarin Airlines 1269 | Taipei (TSA) Kinmen (KNH) | Cancelled | Claim Refund |
07.07.202511:30 | Mandarin Airlines 2064 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202511:30 | Mandarin Airlines 369 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
07.07.202511:25 | Mandarin Airlines 5109 | Taipei (TPE) Fuzhou (FOC) | Cancelled | Claim Refund |
07.07.202511:15 | Mandarin Airlines 5003 | Taipei (TPE) Ningbo (NGB) | Cancelled | Claim Refund |
07.07.202511:10 | Mandarin Airlines 5101 | Taipei (TPE) Xiamen (XMN) | Cancelled | Claim Refund |
07.07.202510:55 | Mandarin Airlines 367 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
07.07.202510:50 | Mandarin Airlines 5007 | Taipei (TPE) Nanjing (NKG) | Cancelled | Claim Refund |
07.07.202510:30 | Mandarin Airlines 7901 | Taipei (TSA) Nangan (LZN) | Cancelled | Claim Refund |
07.07.202510:20 | Mandarin Airlines 1265 | Taipei (TSA) Kinmen (KNH) | Cancelled | Claim Refund |
07.07.202510:05 | Mandarin Airlines 1264 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202509:40 | Mandarin Airlines 366 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202509:30 | Mandarin Airlines 2063 | Taipei (TSA) Kinmen (KNH) | Cancelled | Claim Refund |
07.07.202509:15 | Mandarin Airlines 392 | Taitung (TTT) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202509:15 | Mandarin Airlines 392 | Taitung (TTT) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202508:45 | Mandarin Airlines 5108 | Fuzhou (FOC) Taipei (TPE) | Cancelled | Claim Refund |
07.07.202508:40 | Mandarin Airlines 362 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202508:40 | Mandarin Airlines 5004 | Ningbo (NGB) Taipei (TPE) | Cancelled | Claim Refund |
07.07.202508:35 | Mandarin Airlines 1262 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
07.07.202508:30 | Mandarin Airlines 212 | Sydney (BWU) (WTB) | Delayed | Claim Refund |
07.07.202508:20 | Mandarin Airlines 5100 | Xiamen (XMN) Taipei (TPE) | Cancelled | Claim Refund |
07.07.202508:10 | Mandarin Airlines 1263 | Taipei (TSA) Kinmen (KNH) | Cancelled | Claim Refund |
07.07.202508:00 | Mandarin Airlines 365 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
07.07.202507:35 | Mandarin Airlines 391 | Taipei (TSA) Taitung (TTT) | Cancelled | Claim Refund |
07.07.202507:35 | Mandarin Airlines 5008 | Nanjing (NKG) Taipei (TPE) | Cancelled | Claim Refund |
07.07.202507:35 | Mandarin Airlines 391 | Taipei (TSA) Taitung (TTT) | Cancelled | Claim Refund |
07.07.202507:00 | Mandarin Airlines 361 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
07.07.202506:40 | Mandarin Airlines 1261 | Taipei (TSA) Kinmen (KNH) | Cancelled | Claim Refund |
06.07.202521:35 | Mandarin Airlines 350 | Makung (MZG) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202520:35 | Mandarin Airlines 5216 | Hong Kong (HKG) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202520:35 | Mandarin Airlines 346 | Makung (MZG) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202520:20 | Mandarin Airlines 349 | Kaohsiung (KHH) Makung (MZG) | Cancelled | Claim Refund |
06.07.202520:00 | Mandarin Airlines 355 | Kaohsiung (KHH) Makung (MZG) | Cancelled | Claim Refund |
06.07.202519:15 | Mandarin Airlines 310 | Kinmen (KNH) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202519:10 | Mandarin Airlines 345 | Kaohsiung (KHH) Makung (MZG) | Cancelled | Claim Refund |
06.07.202518:40 | Mandarin Airlines 7932 | Hualien (HUN) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202518:30 | Mandarin Airlines 356 | Makung (MZG) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202518:20 | Mandarin Airlines 5320 | Bangkok (BKK) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202518:00 | Mandarin Airlines 731 | Taichung (RMQ) Hualien (HUN) | Cancelled | Claim Refund |
06.07.202517:55 | Mandarin Airlines 5102 | Xiamen (XMN) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202517:50 | Mandarin Airlines 344 | Makung (MZG) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202517:15 | Mandarin Airlines 309 | Kaohsiung (KHH) Kinmen (KNH) | Cancelled | Claim Refund |
06.07.202516:50 | Mandarin Airlines 7931 | Kaohsiung (KHH) Hualien (HUN) | Cancelled | Claim Refund |
06.07.202516:40 | Mandarin Airlines 1274 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
06.07.202516:30 | Mandarin Airlines 343 | Kaohsiung (KHH) Makung (MZG) | Cancelled | Claim Refund |
06.07.202516:10 | Mandarin Airlines 2373 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
06.07.202516:00 | Mandarin Airlines 342 | Makung (MZG) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202515:50 | Mandarin Airlines 1272 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
06.07.202515:50 | Mandarin Airlines 372 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
06.07.202515:50 | Mandarin Airlines 1272 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
06.07.202515:40 | Mandarin Airlines 375 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
06.07.202515:30 | Mandarin Airlines 373 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
06.07.202515:20 | Mandarin Airlines 768 | Kinmen (KNH) Taichung (RMQ) | Cancelled | Claim Refund |
06.07.202515:10 | Mandarin Airlines 308 | Kinmen (KNH) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202515:05 | Mandarin Airlines 340 | Makung (MZG) Kaohsiung (KHH) | Cancelled | Claim Refund |
06.07.202514:45 | Mandarin Airlines 341 | Kaohsiung (KHH) Makung (MZG) | Cancelled | Claim Refund |
06.07.202514:45 | Mandarin Airlines 2372 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
06.07.202514:40 | Mandarin Airlines 1273 | Taipei (TSA) Kinmen (KNH) | Cancelled | Claim Refund |
06.07.202514:40 | Mandarin Airlines 1273 | Taipei (TSA) Kinmen (KNH) | Cancelled | Claim Refund |
06.07.202514:40 | Mandarin Airlines 5319 | Kaohsiung (KHH) Bangkok (BKK) | Cancelled | Claim Refund |
06.07.202514:40 | Mandarin Airlines 839 | Kaohsiung (KHH) Bangkok (BKK) | Cancelled | Claim Refund |
06.07.202514:10 | Mandarin Airlines 371 | Taipei (TSA) Makung (MZG) | Cancelled | Claim Refund |
06.07.202514:00 | Mandarin Airlines 2368 | Makung (MZG) Taipei (TSA) | Cancelled | Claim Refund |
06.07.202513:50 | Mandarin Airlines 1270 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
06.07.202513:50 | Mandarin Airlines 339 | Kaohsiung (KHH) Makung (MZG) | Cancelled | Claim Refund |
06.07.202513:50 | Mandarin Airlines 1270 | Kinmen (KNH) Taipei (TSA) | Cancelled | Claim Refund |
06.07.202513:50 | Mandarin Airlines 1271 | Taipei (TSA) Kinmen (KNH) | Cancelled | Claim Refund |
06.07.202513:35 | Mandarin Airlines 767 | Taichung (RMQ) Kinmen (KNH) | Cancelled | Claim Refund |
06.07.202513:30 | Mandarin Airlines 307 | Kaohsiung (KHH) Kinmen (KNH) | Cancelled | Claim Refund |
