Handling flight disruptions can be very annoying. However, the positive thing is that the European Union has laws to assist travelers when things get messed up. If you’re traveling by air in the EU, it’s smart to understand these regulations. They can be useful if your flight is disrupted.
Understanding your rights can make handling travel complications a lot simpler. While it won’t speed up your journey, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s assistance available in the case of a flight disruption. EU laws ensure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the trouble
Don’t forget to inquire with airline staff about these things if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
Lumiwings Flight Delay Compensation
Flight delays from Lumiwings can be very frustrating. However there’s some good news: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What counts is when you reach your destination, not when you leave. So keep an eye on your arrival time if you want to seek flight delay compensation.
Your compensation depends on how far you’re flying. A brief trip won’t yield as much as a longer flight, even if they’re both delayed equally.
Curious about exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Lumiwings Flight Cancellation Compensation
The European Union has regulations to help you in case of flight cancellation. Here’s what you should know:
If your flight is cancelled less than two weeks before you’re supposed to leave, you might get compensation as much as €600. But there’s a catch – the airline can avoid paying if they offer you an alternative flight that aligns closely with your original schedule.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take an alternative flight from the airline, you can still get compensation. The most important thing is your arrival time at your destination.
The amount you could receive depends on two things:
- How far you’re flying
- The time difference between the scheduled and actual arrival
As a result, even if the new flight doesn’t get there on time, you might still get some compensation.
Refer to the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Lumiwings
It’s crucial to understand the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:
- Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational reasons or technical issues, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation.
Which Lumiwings Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They apply to every flight leaving a European Union member state airport and to all flights arriving at a European Union member state airport when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Norway, Switzerland, and Iceland. This means when you travel with any airline to, within, or from Europe, you probably have these rights. It’s important to know about these regulations – they exist to help you if issues arise with your flight. They make sure you’re not stranded when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Lumiwings is not always responsible when flights are delayed or cancelled. Sometimes, events occur that the airline is powerless against, like extreme weather or unexpected problems.
For example, if there’s unexpected severe weather, an emergency at the airport, or air traffic controllers go on strike, Lumiwings is not liable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these things happen, you are unlikely to get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties arise.