JetBlue Compensation for Flight Delays and Cancellations

Yurii Semikopenko
08.08.2024

Passengers of JetBlue who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the actions you should follow to get the compensation you are entitled to from the airline.

JetBlue Flight Delay or Cancellation Compensation

Before claiming the JetBlue compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

JetBlue Compensation for Flight Delay

According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you land at your final destination.

Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Keep in mind you may not always receive compensation for every flight delay. JetBlue isn’t required to provide compensation when extraordinary circumstances beyond their control happen. This includes severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these cases, you will generally not be given compensation as it is not the airline’s fault.

JetBlue Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two factors: the distance of the flight and the duration of the delay, in line with the table below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

JetBlue is not obliged to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.

Are JetBlue Flights Covered By EU 261/2004?

EU 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, JetBlue isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from JetBlue

If your travel plans have been affected by a flight delay or cancellation with JetBlue, it’s crucial to be aware that you might be entitled to compensation under EU laws. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to get you your compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

JetBlue goes the extra mile to help passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions occur, JetBlue is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:

  • Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: JetBlue offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, JetBlue arranges hotel accommodation. This also includes transportation to and from the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for instant assistance.

Rebooking and Refunds

When JetBlue cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is essential for minimizing travel disruptions and helping passengers to handle unforeseen circumstances efficiently.

  • Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your trip, JetBlue will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, JetBlue will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, JetBlue shall help in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

30.03.202518:36

JetBlue Airways

814

Fort Lauderdale (FLL)

Westchester County (HPN)

cancelled

Refunds

30.03.202518:10

JetBlue Airways

1294

New York (MCO)

Westchester County (HPN)

cancelled

Refunds

30.03.202517:07

JetBlue Airways

968

West Palm Beach (PBI)

Westchester County (HPN)

cancelled

Refunds

30.03.202516:21

JetBlue Airways

5397

Boston (BOS)

Nantucket (ACK)

delayed

Refunds

30.03.202515:00

JetBlue Airways

5132

Boston (BOS)

Nantucket (ACK)

delayed

Refunds

30.03.202511:28

JetBlue Airways

5390

Beef Island (EIS)

Charlotte Amalie (STT)

delayed

Refunds

30.03.202510:45

JetBlue Airways

5500

San Juan (SJU)

Beef Island (EIS)

delayed

Refunds

30.03.202510:38

JetBlue Airways

94

New York (MCO)

Westchester County (HPN)

delayed

Refunds

30.03.202509:35

JetBlue Airways

6883

Amsterdam (AMS)

Dublin (DUB)

delayed

Refunds

30.03.202509:30

JetBlue Airways

5970

San Juan (SJU)

Beef Island (EIS)

delayed

Refunds

30.03.202509:16

JetBlue Airways

5142

Nantucket (ACK)

Vineyard Haven (MVY)

delayed

Refunds

30.03.202509:05

JetBlue Airways

548

Tampa (TPA)

Westchester County (HPN)

delayed

Refunds

30.03.202507:00

JetBlue Airways

6907

Istanbul (IST)

Amsterdam (AMS)

delayed

Refunds

30.03.202507:00

JetBlue Airways

5109

Nantucket (ACK)

Boston (BOS)

delayed

Refunds

30.03.202506:40

JetBlue Airways

6423

Belgrade (BEG)

Amsterdam (AMS)

delayed

Refunds

30.03.202506:15

JetBlue Airways

5354

Hyannis (HYA)

Nantucket (ACK)

delayed

Refunds

30.03.202506:08

JetBlue Airways

1368

New York (JFK)

Westchester County (HPN)

delayed

Refunds

29.03.202517:50

JetBlue Airways

5105

Boston (BOS)

Rutland (RUT)

cancelled

Refunds

29.03.202517:25

JetBlue Airways

5159

Boston (BOS)

Bar Harbor (BHB)

cancelled

Refunds

29.03.202517:11

JetBlue Airways

5137

Boston (BOS)

Saranac Lake (SLK)

cancelled

Refunds

29.03.202516:40

JetBlue Airways

5191

Charlotte Amalie (STT)

Anguilla (AXA)

delayed

Refunds

29.03.202516:00

JetBlue Airways

5931

Saranac Lake (SLK)

Boston (BOS)

cancelled

Refunds

29.03.202515:40

JetBlue Airways

5116

Augusta (AUG)

Boston (BOS)

delayed

Refunds

28.03.202523:55

JetBlue Airways

5814

Honolulu (HNL)

Los Angeles (LAX)

delayed

Refunds

28.03.202519:19

JetBlue Airways

497

Boston (BOS)

Seattle (SEA)

delayed

Refunds

28.03.202518:05

JetBlue Airways

5996

Boston (BOS)

Rockland (RKD)

delayed

Refunds

28.03.202516:40

JetBlue Airways

5191

Charlotte Amalie (STT)

Anguilla (AXA)

delayed

Refunds

28.03.202516:35

JetBlue Airways

5176

San Juan (SJU)

Spanish Town (VIJ)

cancelled

Refunds

28.03.202516:35

JetBlue Airways

5350

Charlotte Amalie (STT)

Nevis (NEV)

delayed

Refunds

28.03.202515:15

JetBlue Airways

6413

Budapest (BUD)

Belgrade (BEG)

delayed

Refunds

28.03.202513:55

JetBlue Airways

6256

London (LHR)

Budapest (BUD)

delayed

Refunds

28.03.202513:45

JetBlue Airways

5126

Bar Harbor (BHB)

Boston (BOS)

delayed

Refunds

28.03.202508:20

JetBlue Airways

6288

London (LHR)

Budapest (BUD)

delayed

Refunds

27.03.202519:19

JetBlue Airways

497

Boston (BOS)

Seattle (SEA)

delayed

Refunds

27.03.202517:50

JetBlue Airways

5105

Boston (BOS)

Rutland (RUT)

delayed

Refunds

27.03.202517:25

JetBlue Airways

5159

Boston (BOS)

Bar Harbor (BHB)

delayed

Refunds

27.03.202516:40

JetBlue Airways

5191

Charlotte Amalie (STT)

Anguilla (AXA)

delayed

Refunds

27.03.202501:30

JetBlue Airways

5817

Las Vegas (LAS)

Honolulu (HNL)

delayed

Refunds

26.03.202520:40

JetBlue Airways

5813

Los Angeles (LAX)

Honolulu (HNL)

delayed

Refunds

26.03.202518:25

JetBlue Airways

5805

Las Vegas (LAS)

Honolulu (HNL)

delayed

Refunds

26.03.202517:30

JetBlue Airways

5137

Boston (BOS)

Saranac Lake (SLK)

delayed

Refunds

25.03.202517:50

JetBlue Airways

5105

Boston (BOS)

Rutland (RUT)

delayed

Refunds

25.03.202517:11

JetBlue Airways

5137

Boston (BOS)

Saranac Lake (SLK)

delayed

Refunds

25.03.202509:20

JetBlue Airways

6582

Doha (DOH)

Cairo (HBE)

delayed

Refunds

24.03.202519:00

JetBlue Airways

5800

Honolulu (HNL)

Salt Lake City (SLC)

delayed

Refunds

24.03.202517:50

JetBlue Airways

5105

Boston (BOS)

Rutland (RUT)

delayed

Refunds

24.03.202517:40

JetBlue Airways

5117

Boston (BOS)

Augusta (AUG)

cancelled

Refunds

24.03.202517:11

JetBlue Airways

5137

Boston (BOS)

Saranac Lake (SLK)

cancelled

Refunds

24.03.202516:35

JetBlue Airways

5350

Charlotte Amalie (STT)

Nevis (NEV)

delayed

Refunds

24.03.202515:55

JetBlue Airways

5463

Fort Lauderdale (FLL)

Marsh Harbour (MHH)

delayed

Refunds

24.03.202513:18

JetBlue Airways

627

New York (JFK)

Puerto Plata (POP)

delayed

Refunds

23.03.202523:55

JetBlue Airways

5814

Honolulu (HNL)

Los Angeles (LAX)

delayed

Refunds

23.03.202517:11

JetBlue Airways

5137

Boston (BOS)

Saranac Lake (SLK)

delayed

Refunds

23.03.202516:35

JetBlue Airways

5176

San Juan (SJU)

Spanish Town (VIJ)

delayed

Refunds

22.03.202523:55

JetBlue Airways

5814

Honolulu (HNL)

Los Angeles (LAX)

delayed

Refunds

22.03.202519:32

JetBlue Airways

1475

Windsor Locks (BDL)

San Juan (SJU)

delayed

Refunds

22.03.202518:59

JetBlue Airways

1003

New York (JFK)

San Juan (SJU)

delayed

Refunds

22.03.202518:05

JetBlue Airways

5933

San Juan (SJU)

Vieques (VQS)

delayed

Refunds

22.03.202518:00

JetBlue Airways

5866

Honolulu (HNL)

Maui (OGG)

delayed

Refunds

22.03.202517:55

JetBlue Airways

6598

Doha (DOH)

Dhaka (DAC)

delayed

Refunds

22.03.202517:50

JetBlue Airways

5105

Boston (BOS)

Rutland (RUT)

delayed

Refunds

22.03.202517:41

JetBlue Airways

5197

Culebra (CPX)

San Juan (SJU)

cancelled

Refunds

22.03.202517:11

JetBlue Airways

5137

Boston (BOS)

Saranac Lake (SLK)

delayed

Refunds

22.03.202516:47

JetBlue Airways

5141

San Juan (SJU)

Culebra (CPX)

cancelled

Refunds

22.03.202516:40

JetBlue Airways

5191

Charlotte Amalie (STT)

Anguilla (AXA)

delayed

Refunds

22.03.202516:35

JetBlue Airways

5350

Charlotte Amalie (STT)

Nevis (NEV)

delayed

Refunds

22.03.202516:35

JetBlue Airways

5176

San Juan (SJU)

Spanish Town (VIJ)

cancelled

Refunds

22.03.202512:30

JetBlue Airways

5820

Honolulu (HNL)

Ontario (ONT)

delayed

Refunds

22.03.202512:05

JetBlue Airways

5812

Honolulu (HNL)

San Francisco (SFO)

delayed

Refunds

22.03.202510:25

JetBlue Airways

2661

New York (JFK)

Bridgetown (BGI)

delayed

Refunds

22.03.202509:09

JetBlue Airways

25

Boston (BOS)

Bridgetown (BGI)

delayed

Refunds

22.03.202507:00

JetBlue Airways

1229

Newark (EWR)

Cancun (CUN)

delayed

Refunds

22.03.202506:00

JetBlue Airways

1527

Newark (EWR)

New York (MCO)

delayed

Refunds

21.03.202522:35

JetBlue Airways

5808

Honolulu (HNL)

Las Vegas (LAS)

delayed

Refunds

21.03.202518:25

JetBlue Airways

5805

Las Vegas (LAS)

Honolulu (HNL)

delayed

Refunds

21.03.202518:05

JetBlue Airways

5996

Boston (BOS)

Rockland (RKD)

delayed

Refunds

21.03.202517:40

JetBlue Airways

5117

Boston (BOS)

Augusta (AUG)

delayed

Refunds

21.03.202517:11

JetBlue Airways

5137

Boston (BOS)

Saranac Lake (SLK)

delayed

Refunds

21.03.202516:35

JetBlue Airways

5176

San Juan (SJU)

Spanish Town (VIJ)

cancelled

Refunds

21.03.202516:25

JetBlue Airways

6279

Zurich (ZRH)

London (LHR)

cancelled

Refunds

21.03.202507:15

JetBlue Airways

6794

Lisbon (LIS)

Ponta Delgada (PDL)

delayed

Refunds

20.03.202518:05

JetBlue Airways

5996

Boston (BOS)

Rockland (RKD)

delayed

Refunds

20.03.202517:25

JetBlue Airways

5159

Boston (BOS)

Bar Harbor (BHB)

cancelled

Refunds

20.03.202516:40

JetBlue Airways

5191

Charlotte Amalie (STT)

Anguilla (AXA)

delayed

Refunds

20.03.202516:35

JetBlue Airways

5176

San Juan (SJU)

Spanish Town (VIJ)

delayed

Refunds

20.03.202508:00

JetBlue Airways

6288

London (LHR)

Budapest (BUD)

delayed

Refunds

19.03.202523:55

JetBlue Airways

5814

Honolulu (HNL)

Los Angeles (LAX)

delayed

Refunds

19.03.202517:40

JetBlue Airways

5117

Boston (BOS)

Augusta (AUG)

delayed

Refunds

19.03.202516:40

JetBlue Airways

5191

Charlotte Amalie (STT)

Anguilla (AXA)

delayed

Refunds

18.03.202520:15

JetBlue Airways

5854

Honolulu (HNL)

Kona (KOA)

delayed

Refunds

18.03.202518:30

JetBlue Airways

5862

Honolulu (HNL)

Lihue (LIH)

delayed

Refunds

18.03.202518:05

JetBlue Airways

5996

Boston (BOS)

Rockland (RKD)

delayed

Refunds

18.03.202517:50

JetBlue Airways

5105

Boston (BOS)

Rutland (RUT)

delayed

Refunds

18.03.202517:41

JetBlue Airways

5197

Culebra (CPX)

San Juan (SJU)

cancelled

Refunds

18.03.202517:40

JetBlue Airways

5117

Boston (BOS)

Augusta (AUG)

delayed

Refunds

18.03.202507:20

JetBlue Airways

6794

Lisbon (LIS)

Ponta Delgada (PDL)

delayed

Refunds

18.03.202501:30

JetBlue Airways

5817

Las Vegas (LAS)

Honolulu (HNL)

delayed

Refunds

17.03.202519:00

JetBlue Airways

5800

Honolulu (HNL)

Salt Lake City (SLC)

delayed

Refunds

17.03.202518:13

JetBlue Airways

5372

San Juan (SJU)

Mayaguez (MAZ)

delayed

Refunds

17.03.202517:50

JetBlue Airways

5105

Boston (BOS)

Rutland (RUT)

delayed

Refunds

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