Horizon Air Compensation for Flight Delays and Cancellations

Passengers of Horizon Air who have faced a flight delay or cancellation have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we will look at your rights and the steps you should follow to receive the compensation you have a right to from the airline.

Horizon Air Flight Delay or Cancellation Compensation

Before claiming the Horizon Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

Horizon Air Compensation for Flight Delay

According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you reach your destination airport.

Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the route length of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Remember you may not receive compensation for every flight delay. Horizon Air isn’t required to pay compensation when extraordinary circumstances beyond their control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In these instances, you will generally not be given compensation as it is not the airline’s fault.

Horizon Air Compensation for Flight Cancellation

EU 261 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two factors: the distance of the flight and the duration of the delay, according to the table provided below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Horizon Air isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.

Are Horizon Air Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

Nevertheless, Horizon Air isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Horizon Air

If your travel plans have been affected by a flight delay or cancellation with Horizon Air, it’s crucial to know that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
• Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will strive to secure your compensation. You only pay us if we win your case.

These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Horizon Air goes the extra mile to support passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions occur, Horizon Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:

• Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Horizon Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Horizon Air provides hotel room accommodation. This also includes transportation between the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When Horizon Air cancels a flight, passengers can choose to receive a full refund or rebook on another flight. This option is crucial for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances successfully.

• Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your trip, Horizon Air shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Horizon Air will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Horizon Air will assist in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations