HiSky Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Handling flight problems can be very annoying. However, the good news is that the European Union has laws to support travelers when things don’t go as planned. If you’re taking a plane in the EU, it’s wise to understand these protections. They can be useful if your flight gets messed up.

Being aware of your options can make managing travel problems a lot simpler. While it won’t make your flight go any faster, it can make you more relaxed when things don’t go as planned.

Passenger Rights under EU Regulation 261/2004

When you’re flying in the EU, rest assured that there’s aid available in the case of a flight disruption. EU laws guarantee airlines take care of their passengers when things go wrong.

When flights are delayed or cancelled, airlines must offer you:

  • Refreshments and snacks
  • A hotel room if you’re stuck overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re experiencing a significant delay or your flight is cancelled, you might also get:

  • A refund
  • A different flight option
  • Compensation to make up for the trouble

Remember to inquire with airline representatives about these things if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.

HiSky Flight Delay Compensation

Flight delays from HiSky can be very frustrating. However there’s some good news: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.

Regulations in the UK and EU are in your favor. You could get up to €600 per person. What counts is when you land, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.

Your compensation depends on the length of your journey. A brief trip won’t yield as much as a long one, even if they’re both delayed the same amount of time.

Curious about exactly how much you could get? Check out the table below to see how much money you might get:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

HiSky Flight Cancellation Compensation

The European Union has regulations to protect you if your flight is cancelled. Here’s what you should know:

If your flight gets cancelled within two weeks of your planned travel date, you may be entitled to compensation up to €600. But there’s a catch – the airline can avoid paying if they rebook you on a different flight that doesn’t significantly disrupt your travel.

The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you choose to board another flight from the airline, you can still get compensation. What matters most is your arrival time at your destination.

The amount you could receive is determined by two factors:

  1. The length of your flight
  2. The time difference between the scheduled and actual arrival

Therefore, even if you arrive later than planned, you could still be eligible for compensation.

Check out the table below to understand better:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.

How to Claim Compensation from HiSky

It’s essential to know how to claim the compensation you’re entitled to under EU Regulation 261/2004. Here’s what you need to do:

  • Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
  • Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws well and will strive to get you your compensation. You are only charged if we win your case.

Don’t forget that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational issues or technical difficulties, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you are entitled to compensation.

Which HiSky Flights are Covered by EU261?

The air passenger protection regulations of the European Union have a wide-ranging scope. They apply to every flight leaving an airport within an EU country and any flight coming into an airport within an EU country if the flight is operated by an EU airline.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These laws also apply to airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline within, to, or from Europe, you most likely have these rights. It’s good to be aware of these regulations – they’re there to assist you if problems occur with your flight. They make sure you’re not abandoned when your travel plans fall through.

When You Are Not Entitled to Compensation

HiSky isn’t always responsible when flights are delayed or cancelled. Occasionally, events occur that the airline is powerless against, like extreme weather or unforeseen issues.

For example, if there’s an abrupt major weather event, an airport emergency, or air traffic controllers go on strike, HiSky is not liable. These are called “extraordinary circumstances” that the airline has no control over.

When these things happen, you are unlikely to get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues come up.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

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