Dealing with flight issues can be very annoying. However, the positive thing is that the European Union has regulations to help travelers when things get messed up. If you’re flying in the EU, it’s wise to understand these regulations. They can help you out if your flight gets messed up.
Being aware of your options can make handling travel complications less stressful. While it won’t make your flight go any faster, it can help you feel less stressed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight has problems in the EU, you’ll get help. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Meals and beverages
- Accommodation if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Don’t forget to ask airline representatives about these entitlements if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
FlexFlight Flight Delay Compensation
Delays with flights from FlexFlight can be really annoying. However there’s a silver lining: if you’re stranded for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could receive up to €600 per person. What matters is when you land, not when you leave. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A short flight won’t be compensated as highly as a longer flight, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
FlexFlight Flight Cancellation Compensation
The European Union has regulations to help you if your flight is cancelled. Here’s what you should know:
In the event of a flight cancellation within two weeks of your planned travel date, you may be entitled to compensation as much as €600. But keep in mind – the airline can avoid paying if they can get you on another flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept another flight from the airline, you can still receive compensation. What matters most is your arrival time at your destination.
How much money you might get depends on two things:
- The distance of your flight
- How late you arrive
Therefore, even if you arrive later than planned, you may still receive some compensation.
Refer to the following table to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from FlexFlight
It’s crucial to understand how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will strive to obtain your rightful compensation. You are only charged if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed because of operational issues or mechanical problems, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you qualify for compensation.
Which FlexFlight Flights are Covered by EU261?
The air passenger protection regulations of the European Union have a wide-ranging scope. They cover every flight leaving a European Union member state airport and any flight coming into an airport within an EU country if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Iceland, Norway, and Switzerland. This means if you’re traveling with any airline within, to, or from Europe, you likely have these rights. It’s good to know about these laws – they’re in place to support you if problems occur with your flight. They ensure you’re not stranded when your travel plans go awry.
When You Are Not Entitled to Compensation
FlexFlight isn’t always responsible when flights are delayed or cancelled. Occasionally, situations arise that the airline has no control over, like severe weather conditions or unforeseen issues.
For example, if there’s an abrupt major weather event, an airport emergency, or air traffic controllers go on strike, FlexFlight isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties arise.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
12.07.202516:30 | FlexFlight 4820 | Ho Chi Minh City (SGN) Tokyo (HND) | Delayed | Claim Refund |
11.07.202517:00 | FlexFlight 408 | Copenhagen (CPH) Sonderborg (SGD) | Delayed | Claim Refund |
10.07.202517:00 | FlexFlight 408 | Copenhagen (CPH) Sonderborg (SGD) | Delayed | Claim Refund |
10.07.202501:45 | FlexFlight 4975 | Seoul (ICN) Phu Quoc (PQC) | Delayed | Claim Refund |
09.07.202517:00 | FlexFlight 408 | Copenhagen (CPH) Sonderborg (SGD) | Delayed | Claim Refund |
09.07.202515:40 | FlexFlight 4423 | Hanoi (HAN) Pleiku (PXU) | Delayed | Claim Refund |
09.07.202510:25 | FlexFlight 4852 | Ho Chi Minh City (SGN) Taichung (RMQ) | Delayed | Claim Refund |
09.07.202501:40 | FlexFlight 4920 | Hanoi (HAN) Nagoya (NGO) | Delayed | Claim Refund |
09.07.202500:05 | FlexFlight 4972 | New Delhi (DEL) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202523:35 | FlexFlight 3170 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202523:15 | FlexFlight 4962 | Hanoi (HAN) Seoul (ICN) | Delayed | Claim Refund |
08.07.202522:15 | FlexFlight 4526 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202521:45 | FlexFlight 3510 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202521:10 | FlexFlight 4528 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202520:20 | FlexFlight 4525 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
08.07.202520:05 | FlexFlight 3160 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202519:40 | FlexFlight 3412 | Dalat (DLI) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202519:40 | FlexFlight 4778 | Ho Chi Minh (CXR) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202519:20 | FlexFlight 4432 | Qui Nhon (UIH) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202519:00 | FlexFlight 4943 | Taipei (TPE) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202518:55 | FlexFlight 1888 | Colombo (CMB) Dubai (DXB) | Delayed | Claim Refund |
08.07.202518:45 | FlexFlight 4904 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202518:45 | FlexFlight 3156 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202518:25 | FlexFlight 4524 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202518:15 | FlexFlight 3145 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
08.07.202517:30 | FlexFlight 4998 | Denpasar (DPS) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202517:25 | FlexFlight 3411 | Hanoi (HAN) Dalat (DLI) | Delayed | Claim Refund |
08.07.202517:20 | FlexFlight 3508 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202517:20 | FlexFlight 4781 | Hanoi (HAN) Ho Chi Minh (CXR) | Delayed | Claim Refund |
08.07.202517:15 | FlexFlight 4949 | Taichung (RMQ) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202517:10 | FlexFlight 3459 | Hanoi (HAN) Phu Quoc (PQC) | Delayed | Claim Refund |
08.07.202517:00 | FlexFlight 408 | Copenhagen (CPH) Sonderborg (SGD) | Delayed | Claim Refund |
08.07.202516:30 | FlexFlight 4820 | Ho Chi Minh City (SGN) Tokyo (HND) | Delayed | Claim Refund |
08.07.202516:30 | FlexFlight 4935 | Tokyo (NRT) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202516:05 | FlexFlight 4150 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202515:55 | FlexFlight 4876 | Ho Chi Minh City (SGN) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202515:50 | FlexFlight 3406 | Dalat (DLI) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202514:55 | FlexFlight 4916 | Singapore (SIN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202514:25 | FlexFlight 4942 | Hanoi (HAN) Taipei (TPE) | Delayed | Claim Refund |
08.07.202514:00 | FlexFlight 4928 | Jakarta (CGK) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202513:30 | FlexFlight 4842 | Ho Chi Minh City (SGN) Taipei (TPE) | Delayed | Claim Refund |
07.07.202517:40 | FlexFlight 4424 | Pleiku (PXU) Hanoi (HAN) | Delayed | Claim Refund |
07.07.202517:00 | FlexFlight 408 | Copenhagen (CPH) Sonderborg (SGD) | Delayed | Claim Refund |
07.07.202514:25 | FlexFlight 4942 | Hanoi (HAN) Taipei (TPE) | Delayed | Claim Refund |
07.07.202513:30 | FlexFlight 4842 | Ho Chi Minh City (SGN) Taipei (TPE) | Delayed | Claim Refund |
07.07.202511:40 | FlexFlight 3383 | Qui Nhon (UIH) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
07.07.202510:40 | FlexFlight 4083 | Ho Chi Minh City (SGN) Brisbane (BNE) | Delayed | Claim Refund |
07.07.202506:10 | FlexFlight 4841 | Taipei (TPE) Ho Chi Minh City (SGN) | Cancelled | Claim Refund |
07.07.202501:45 | FlexFlight 4975 | Seoul (ICN) Phu Quoc (PQC) | Delayed | Claim Refund |
06.07.202520:05 | FlexFlight 4883 | Ho Chi Minh City (SGN) Mumbai (BOM) | Delayed | Claim Refund |
06.07.202519:50 | FlexFlight 4877 | Hong Kong (HKG) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
06.07.202519:00 | FlexFlight 4843 | Taipei (TPE) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
06.07.202517:15 | FlexFlight 4352 | Ho Chi Minh City (SGN) Banmethuot (BMV) | Delayed | Claim Refund |
06.07.202515:50 | FlexFlight 4693 | Haiphong (HPH) Dalat (DLI) | Delayed | Claim Refund |
06.07.202515:40 | FlexFlight 4423 | Hanoi (HAN) Pleiku (PXU) | Delayed | Claim Refund |
06.07.202515:10 | FlexFlight 4876 | Ho Chi Minh City (SGN) Hong Kong (HKG) | Delayed | Claim Refund |
06.07.202514:25 | FlexFlight 4942 | Hanoi (HAN) Taipei (TPE) | Delayed | Claim Refund |
06.07.202514:10 | FlexFlight 4845 | Taipei (TPE) Phu Quoc (PQC) | Delayed | Claim Refund |
06.07.202513:30 | FlexFlight 4405 | Hanoi (HAN) Dalat (DLI) | Delayed | Claim Refund |
06.07.202512:50 | FlexFlight 4493 | Hanoi (HAN) Banmethuot (BMV) | Delayed | Claim Refund |
06.07.202508:45 | FlexFlight 4940 | Hanoi (HAN) Taipei (TPE) | Delayed | Claim Refund |
06.07.202507:30 | FlexFlight 4886 | Ho Chi Minh City (SGN) Kaohsiung (KHH) | Delayed | Claim Refund |
05.07.202521:25 | FlexFlight 4521 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202520:20 | FlexFlight 4505 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202519:40 | FlexFlight 4778 | Ho Chi Minh (CXR) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202519:40 | FlexFlight 4462 | Can Tho (VCA) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202519:30 | FlexFlight 4543 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202519:20 | FlexFlight 4432 | Qui Nhon (UIH) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202519:15 | FlexFlight 4527 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202519:00 | FlexFlight 4943 | Taipei (TPE) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202519:00 | FlexFlight 4943 | Taipei (TPE) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202518:45 | FlexFlight 3156 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202518:15 | FlexFlight 3145 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
05.07.202518:15 | FlexFlight 4620 | Ho Chi Minh City (SGN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202518:05 | FlexFlight 3420 | Tuy Hoa (TBB) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202517:55 | FlexFlight 3634 | Ho Chi Minh City (SGN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202517:40 | FlexFlight 4538 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202517:40 | FlexFlight 4424 | Pleiku (PXU) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202517:20 | FlexFlight 3152 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202517:15 | FlexFlight 4949 | Taichung (RMQ) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202517:10 | FlexFlight 3459 | Hanoi (HAN) Phu Quoc (PQC) | Delayed | Claim Refund |
05.07.202516:50 | FlexFlight 4721 | Haiphong (HPH) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202516:30 | FlexFlight 4523 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202516:20 | FlexFlight 4913 | Hanoi (HAN) Phnom Penh (SAI) | Delayed | Claim Refund |
05.07.202515:50 | FlexFlight 3406 | Dalat (DLI) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202515:50 | FlexFlight 4421 | Hanoi (HAN) Tuy Hoa (TBB) | Delayed | Claim Refund |
05.07.202515:40 | FlexFlight 4423 | Hanoi (HAN) Pleiku (PXU) | Delayed | Claim Refund |
05.07.202515:30 | FlexFlight 4874 | Da Nang (DAD) Seoul (ICN) | Delayed | Claim Refund |
05.07.202515:30 | FlexFlight 4671 | Haiphong (HPH) Banmethuot (BMV) | Delayed | Claim Refund |
05.07.202515:30 | FlexFlight 4509 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202515:25 | FlexFlight 4716 | Phu Quoc (PQC) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202515:20 | FlexFlight 4649 | Da Nang (DAD) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
05.07.202515:10 | FlexFlight 3436 | Qui Nhon (UIH) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202515:00 | FlexFlight 4494 | Banmethuot (BMV) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202514:55 | FlexFlight 4722 | Da Nang (DAD) Haiphong (HPH) | Delayed | Claim Refund |
05.07.202514:35 | FlexFlight 4514 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202514:35 | FlexFlight 3458 | Phu Quoc (PQC) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202514:25 | FlexFlight 4942 | Hanoi (HAN) Taipei (TPE) | Delayed | Claim Refund |
05.07.202514:20 | FlexFlight 4653 | Da Nang (DAD) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
05.07.202514:05 | FlexFlight 4148 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
