Coping with flight issues can be really frustrating. However, the good news is that the European Union has regulations to help travelers when things don’t go as planned. If you’re flying in the EU, it’s wise to know about these regulations. They can be useful if your flight gets messed up.
Knowing what you’re entitled to can make dealing with travel complications less stressful. While it won’t make your flight go any faster, it can make you more relaxed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws guarantee airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to ask airline representatives about these things if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Enter Air Flight Delay Compensation
Delays with flights from Enter Air can be really annoying. However there’s some good news: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could be eligible for up to €600 per person. What is important is when you land, not when you leave. So keep an eye on your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A brief trip won’t yield as much as a longer flight, even if they’re both delayed equally.
Interested in learning exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Enter Air Flight Cancellation Compensation
The EU has laws to assist you in case of flight cancellation. Here’s what you need to know:
If your flight gets cancelled less than two weeks before your planned travel date, you could be eligible for compensation of up to €600. But keep in mind – the airline can avoid paying if they rebook you on a different flight that aligns closely with your original schedule.
The airline can avoid paying you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept a different flight from the airline, you can still get compensation. The key factor is your arrival time at your destination.
How much money you might get depends on two factors:
- How far you’re flying
- How late you arrive
So, even if the alternative flight is delayed, you could still be eligible for compensation.
Look at the following table to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you’re just a little late, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Enter Air
It’s essential to understand the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws thoroughly and will do our best to secure your compensation. You are only charged if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed due to operational issues or technical issues, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you are entitled to compensation.
Which Enter Air Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They apply to all flights departing from an airport within an EU country and every flight landing at an airport within an EU country if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Iceland, Norway, and Switzerland. This means when you travel with any airline to, from, or within Europe, you most likely have these rights. It’s good to understand these laws – they’re there to help you if something goes wrong with your flight. They make sure you’re not stranded when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
Enter Air isn’t necessarily responsible when flights are delayed or cancelled. Sometimes, situations arise that the airline can’t control, like extreme weather or unexpected problems.
For example, if there’s a sudden storm, an urgent situation at the airport, or an air traffic control strike, Enter Air cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these things happen, you probably won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties occur.