Handling flight disruptions can be quite upsetting. However, the positive thing is that the European Union has regulations to help travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s smart to understand these protections. They can help you out if your flight is disrupted.
Understanding your rights can make handling travel issues a lot simpler. While it won’t speed up your journey, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws ensure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to ask airline staff about these things if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Enter Air Flight Delay Compensation
Travel setbacks from Enter Air can be really annoying. However there’s some good news: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could receive up to €600 per person. What counts is when you land, not when you take off. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on how far you’re flying. A short flight won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Want to know exactly how much you could get? Take a look at the table below to see how much money you might get:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Enter Air Flight Cancellation Compensation
The EU has laws to protect you if your flight gets cancelled. Here’s what you need to know:
If your flight is cancelled less than two weeks before your planned travel date, you may be entitled to compensation up to €600. But keep in mind – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still receive compensation. The key factor is your arrival time at your destination.
How much money you might get depends on two things:
- The length of your flight
- How late you arrive
So, even if you arrive later than planned, you could still be eligible for compensation.
Check out the table below to understand better:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Enter Air
It’s important to be aware of the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will make every effort to get you your compensation. You are only charged if we win your case.
Keep in mind that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed as a result of operational issues or technical issues, if it was not caused by extraordinary circumstances such as adverse weather conditions or air traffic control decisions, you are entitled to compensation.
Which Enter Air Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They cover any flight taking off from an airport within an EU country and every flight landing at an airport within an EU country when an EU-based airline operates the flight.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Iceland, Norway, and Switzerland. This means when you travel with any airline to, within, or from Europe, you probably have these rights. It’s good to be aware of these regulations – they’re in place to assist you if problems occur with your flight. They ensure you’re not abandoned when your travel plans go awry.
When You Are Not Entitled to Compensation
Enter Air isn’t always responsible when flights are delayed or cancelled. Occasionally, situations arise that the airline is powerless against, like really bad weather or unforeseen issues.
For example, if there’s a sudden storm, an airport emergency, or an air traffic control strike, Enter Air cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these things happen, you are unlikely to get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
---|---|---|---|---|
30.03.202516:40 | Enter Air 2104 | Ras Al Khaimah (RKT) Katowice (KTW) | delayed | Refunds |
30.03.202514:25 | Enter Air 4706 | Hurghada (HRG) Warsaw (WAW) | delayed | Refunds |
30.03.202509:00 | Enter Air 4705 | Warsaw (WAW) Hurghada (HRG) | delayed | Refunds |
28.03.202509:05 | Enter Air 4754 | Marsa Alam (RMF) Krakow (KRK) | delayed | Refunds |
27.03.202520:30 | Enter Air 588 | Metz (ETZ) Nice (NCE) | delayed | Refunds |
25.03.202515:00 | Enter Air 4219 | Bydgoszcz (BZG) Marsa Alam (RMF) | delayed | Refunds |
21.03.202509:05 | Enter Air 4754 | Marsa Alam (RMF) Krakow (KRK) | delayed | Refunds |
17.03.202514:40 | Enter Air | Katowice (KTW) London (SEN) | delayed | Refunds |
17.03.202507:00 | Enter Air | Munich (MUC) Debrecen (DEB) | delayed | Refunds |
14.03.202515:30 | Enter Air | Copenhagen (CPH) Debrecen (DEB) | delayed | Refunds |
14.03.202509:05 | Enter Air 4754 | Marsa Alam (RMF) Krakow (KRK) | delayed | Refunds |