Handling flight problems can be quite upsetting. However, the bright side is that the European Union has laws to assist travelers when things go wrong. If you’re taking a plane in the EU, it’s wise to be aware of these protections. They can come in handy if your flight goes off course.
Knowing what you’re entitled to can make managing travel complications much easier. While it won’t speed up your journey, it can reduce your anxiety when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s assistance available in the case of a flight disruption. EU laws make sure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- A hotel room if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to ask airline staff about these things if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
ASL Airlines Flight Delay Compensation
Flight delays from ASL Airlines can be really annoying. However there’s some good news: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could be eligible for up to €600 per person. What matters is when you land, not when you leave. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A short flight won’t get you as much money as a long one, even if they’re both delayed the same amount of time.
Curious about exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
ASL Airlines Flight Cancellation Compensation
Europe has regulations to protect you in case of flight cancellation. Here’s what you need to know:
In the event of a flight cancellation less than two weeks before you’re supposed to leave, you may be entitled to compensation up to €600. But keep in mind – the airline can avoid paying if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The airline can avoid paying you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept a different flight from the airline, you can still receive compensation. What matters most is your arrival time at your destination.
The amount you could receive is determined by a couple of points:
- The distance of your flight
- How late you arrive
Therefore, even if the new flight doesn’t get there on time, you might still get some compensation.
Check out the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from ASL Airlines
It’s crucial to understand the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s how to do it:
- Complete our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will strive to get you your compensation. You only pay us if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational issues or technical issues, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you qualify for compensation.
Which ASL Airlines Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are far-reaching. They cover all flights departing from an airport within an EU country and every flight landing at a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline to, within, or from Europe, you probably have these rights. It’s helpful to be aware of these laws – they exist to support you if something goes wrong with your flight. They guarantee you’re not abandoned when your trip arrangements go awry.
When You Are Not Entitled to Compensation
ASL Airlines isn’t always at fault when flights are delayed or cancelled. Sometimes, events occur that the airline can’t control, like severe weather conditions or unexpected problems.
For example, if there’s an abrupt major weather event, an airport emergency, or air traffic controllers go on strike, ASL Airlines cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you are unlikely to get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues occur.