Handling flight issues can be quite upsetting. However, the positive thing is that the European Union has laws to help travelers when things don’t go as planned. If you’re flying in the EU, it’s a good idea to know about these protections. They can come in handy if your flight goes off course.
Knowing what you’re entitled to can make handling travel issues a lot simpler. While it won’t get you to your destination quicker, it can make you more relaxed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to ask airline workers about these things if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
AirExplore Flight Delay Compensation
Travel setbacks from AirExplore can be very frustrating. However there’s a silver lining: if you’re stranded for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could receive up to €600 per person. What counts is when you reach your destination, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A brief trip won’t yield as much as a long one, even if they’re both delayed for the same duration.
Interested in learning exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
AirExplore Flight Cancellation Compensation
The EU has regulations to help you in case of flight cancellation. Here’s what you should know:
In the event of a flight cancellation less than two weeks before your planned travel date, you might get compensation up to €600. However, there’s a condition – the airline can avoid paying if they rebook you on a different flight that aligns closely with your original schedule.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board an alternative flight from the airline, you’re still eligible for compensation. The most important thing is your arrival time at your destination.
How much money you might get depends on two things:
- The distance of your flight
- The time difference between the scheduled and actual arrival
Therefore, even if the alternative flight is delayed, you might still get some compensation.
Check out the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from AirExplore
It’s crucial to be aware of how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will do our best to get you your compensation. You are only charged if we win your case.
Remember that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed as a result of operational reasons or mechanical problems, if it was not caused by extraordinary circumstances including adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which AirExplore Flights are Covered by EU261?
The EU’s air passenger protection laws have a wide-ranging scope. They apply to any flight taking off from a European Union member state airport and to all flights arriving at an airport in an EU member state when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline to, from, or within Europe, you most likely have these rights. It’s good to understand these laws – they exist to assist you if issues arise with your flight. They guarantee you’re not stranded when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
AirExplore is not always responsible when flights are delayed or cancelled. Sometimes, things happen that the airline has no control over, like really bad weather or unexpected problems.
For example, if there’s an abrupt major weather event, an urgent situation at the airport, or an air traffic control strike, AirExplore cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these events take place, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues occur.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
05.06.202504:00 | Air Explore 6810 | Cologne (CGN) Billund (BLL) | delayed | Claim Refund |
03.06.202506:00 | Air Explore 5254 | Dublin (DUB) Reus (REU) | delayed | Claim Refund |
27.05.202511:05 | Air Explore 4856 | Marsa Alam (RMF) Krakow (KRK) | delayed | Claim Refund |
21.05.202507:00 | Air Explore 5332 | Dublin (DUB) Larnaca (LCA) | delayed | Claim Refund |
20.05.202515:35 | Air Explore 4855 | Krakow (KRK) Marsa Alam (RMF) | delayed | Claim Refund |
20.05.202511:05 | Air Explore 4856 | Marsa Alam (RMF) Krakow (KRK) | delayed | Claim Refund |
13.05.202511:00 | Air Explore 4856 | Marsa Alam (RMF) Krakow (KRK) | delayed | Claim Refund |
30.04.202516:40 | Air Explore | Katowice (KTW) Heraklion (HER) | delayed | Claim Refund |
30.04.202513:50 | Air Explore | Napoli (NAP) Katowice (KTW) | delayed | Claim Refund |
28.04.202511:00 | Air Explore 9871 | Bratislava (BTS) Dublin (DUB) | delayed | Claim Refund |
