Air Panama Compensation for Flight Delays and Cancellations

Passengers of Air Panama who have experienced a flight cancellation or delay are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you need to take to receive the compensation you deserve from the airline.

Air Panama Flight Delay or Cancellation Compensation

Before claiming the Air Panama compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

Air Panama Compensation for Flight Delay

According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your final destination.

Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the route length of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Be aware you might not receive compensation for every flight delay. Air Panama is not obliged to provide compensation when extraordinary circumstances outside their control happen. This includes bad weather, problems at the airport, or air traffic controller strikes. In such situations, you will usually not be given compensation as it is not the airline’s fault.

Air Panama Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the flight distance and the length of the delay, according to the table below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Air Panama is not obliged to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are Air Panama Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

Nevertheless, Air Panama is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Air Panama

If your travel plans have been affected by a flight cancellation or delay with Air Panama, it’s important to understand that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
• Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will strive to secure your compensation. You only incur a fee if we win your case.

These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Air Panama goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions happen, Air Panama is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:

• Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Air Panama offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Air Panama arranges hotel accommodation. This covers transportation to and from the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for immediate assistance.

Rebooking and Refunds

When Air Panama cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is essential for minimizing travel inconveniences and supporting passengers to manage unforeseen circumstances effectively.

• Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your trip, Air Panama shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Panama will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Panama will assist in rebooking your entire journey, not just the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations