Air Koryo Compensation for Flight Delays and Cancellations

Passengers of Air Koryo who have faced a delayed or cancelled flight have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we’ll examine your rights and the steps you should follow to obtain the compensation you have a right to from the airline.

Air Koryo Flight Delay or Cancellation Compensation

Before claiming the Air Koryo compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

Air Koryo Compensation for Flight Delay

According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.

Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Remember you may not be compensated for every flight delay. Air Koryo isn’t required to provide compensation when extraordinary circumstances they cannot control happen. This includes severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these instances, you will usually not be given compensation as it is not the airline’s fault.

Air Koryo Compensation for Flight Cancellation

EU Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. However, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two criteria: the distance of the flight and the duration of the delay, according to the table below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Air Koryo is not obliged to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are Air Koryo Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Air Koryo isn’t a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Air Koryo

If your travel plans have been affected by a flight delay or cancellation with Air Koryo, it’s crucial to know that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
• Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will make every effort to secure your compensation. You only pay us if we win your case.

These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Air Koryo goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, Air Koryo is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:

• Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Air Koryo offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Air Koryo provides hotel accommodation. This also covers transportation between the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When Air Koryo cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel disruptions and supporting passengers to handle unforeseen circumstances efficiently.

• Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your trip, Air Koryo will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Koryo will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Air Koryo shall help in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations