Passengers of Air Koryo who have faced a delayed or cancelled flight are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to obtain the compensation you are entitled to from the airline.
Air Koryo Flight Delay or Cancellation Compensation
Before claiming the Air Koryo compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Air Koryo Compensation for Flight Delay
According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you land at your destination airport.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on several factors, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always be compensated for every flight delay. Air Koryo is not obliged to compensate passengers when extraordinary circumstances outside their control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In such situations, you will usually not be compensated as it is not the airline’s fault.
Air Koryo Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines must notify passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the flight distance and the duration of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Koryo isn’t required to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Air Koryo Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Air Koryo isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Air Koryo
If your travel plans have been affected by a flight delay or cancellation with Air Koryo, it’s essential to understand that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will strive to get you your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and improve your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Air Koryo goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Air Koryo is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Air Koryo offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Air Koryo arranges hotel room accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Air Koryo cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This flexibility is crucial for minimizing travel disruptions and supporting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Air Koryo shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Koryo will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Koryo will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.