Coping with flight issues can be very annoying. However, the good news is that the European Union has regulations to help travelers when things get messed up. If you’re traveling by air in the EU, it’s a good idea to be aware of these protections. They can be useful if your flight goes off course.
Knowing what you’re entitled to can make handling travel problems less stressful. While it won’t speed up your journey, it can make you more relaxed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight encounters issues in the EU, you’ll get support. EU laws guarantee airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Food and drinks
- A hotel room if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the trouble
Don’t forget to ask airline workers about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Air Antilles Flight Delay Compensation
Travel setbacks from Air Antilles can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could be eligible for up to €600 per person. What counts is when you reach your destination, not when you leave. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on the length of your journey. A short flight won’t get you as much money as a longer flight, even if they’re both delayed equally.
Curious about exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Air Antilles Flight Cancellation Compensation
The EU has regulations to help you in case of flight cancellation. Here’s what you need to know:
In the event of a flight cancellation within two weeks of your scheduled departure, you might get compensation up to €600. But keep in mind – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take a different flight from the airline, you can still get compensation. The most important thing is your arrival time at your destination.
How much money you might get is based on two things:
- How far you’re flying
- The time difference between the scheduled and actual arrival
As a result, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Look at the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Air Antilles
It’s essential to know how to claim the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Keep in mind that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed as a result of operational issues or technical difficulties, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you qualify for compensation.
Which Air Antilles Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They apply to any flight taking off from an airport within an EU country and any flight coming into a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Iceland, Norway, and Switzerland. This means when you travel with any airline to, from, or within Europe, you probably have these rights. It’s important to know about these regulations – they’re there to support you if issues arise with your flight. They make sure you’re not left on your own when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Air Antilles isn’t always responsible when flights are delayed or cancelled. Occasionally, things happen that the airline is powerless against, like really bad weather or unexpected problems.
For example, if there’s a sudden storm, an emergency at the airport, or a strike by air traffic controllers, Air Antilles is not liable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these situations occur, you probably won’t get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues occur.