Flight delays and cancellations are the most common problems faced by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the conditions in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about Regulation EU261 and when you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Dubai International Airport Flight Delay Compensation
Flyers encountering flight delays at Dubai International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances outside their control.
Dubai International Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Dubai International Airport, according to EU 261, flyers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can refer to the table below to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Dubai International Airport Flights are Covered by EU261?
Even though Dubai International Airport is not within the EU, EU Regulation 261/2004 could still cover some flights. Travelers arriving at Dubai International Airport from EU countries or departing from Dubai International Airport to anywhere on flights operated by EU-based airlines are covered by EU 261/2004.
Therefore, despite their geographic location outside the EU, certain flights from Dubai International Airport may be subject to European laws if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Dubai International Airport to anywhere | Yes | No |
| Arrivals at Dubai International Airport from inside the EU | Yes | No |
| Arrivals at Dubai International Airport from outside the EU | No | No |
How to Claim Compensation from Dubai International Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Dubai International Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.04.202506:10 | Emirates 2429 | Chelsea Twr EY Bus Station (OMDB) Faisalabad (OPFA) | delayed | Refunds |
19.04.202506:10 | flydubai 391 | Chelsea Twr EY Bus Station (OMDB) Faisalabad (OPFA) | delayed | Refunds |
18.04.202512:20 | Kam Air 924 | Chelsea Twr EY Bus Station (OMDB) Kandahar (OAKN) | cancelled | Refunds |
18.04.202511:55 | Air Astana 206 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
18.04.202509:55 | Emirates 229 | Chelsea Twr EY Bus Station (OMDB) Seattle-Tacoma International (KSEA) | delayed | Refunds |
18.04.202508:45 | Tunisair 147 | Chelsea Twr EY Bus Station (OMDB) Carthage (DTTA) | delayed | Refunds |
18.04.202508:45 | Emirates 747 | Chelsea Twr EY Bus Station (OMDB) Carthage (DTTA) | delayed | Refunds |
17.04.202521:50 | Emirates 2194 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
17.04.202521:50 | flydubai 1303 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
17.04.202515:40 | flydubai 905 | Chelsea Twr EY Bus Station (OMDB) Majeed Bin Abdulaziz (OEAO) | delayed | Refunds |
17.04.202515:40 | Emirates 2410 | Chelsea Twr EY Bus Station (OMDB) Majeed Bin Abdulaziz (OEAO) | delayed | Refunds |
17.04.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (OMDB) Haneda Airport (RJTT) | delayed | Refunds |
17.04.202507:45 | Emirates 312 | Chelsea Twr EY Bus Station (OMDB) Haneda Airport (RJTT) | delayed | Refunds |
16.04.202511:55 | Air Astana 206 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
16.04.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (OMDB) Haneda Airport (RJTT) | delayed | Refunds |
16.04.202507:45 | Emirates 312 | Chelsea Twr EY Bus Station (OMDB) Haneda Airport (RJTT) | delayed | Refunds |
16.04.202500:55 | flydubai 1307 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
16.04.202500:55 | Emirates 2332 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
15.04.202511:55 | Air Astana 206 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
15.04.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (OMDB) Haneda Airport (RJTT) | delayed | Refunds |
14.04.202507:45 | Jet Linx Aviation 5094 | Chelsea Twr EY Bus Station (OMDB) Haneda Airport (RJTT) | delayed | Refunds |
13.04.202511:55 | Air Astana 206 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
13.04.202510:55 | flydubai 927 | Chelsea Twr EY Bus Station (OMDB) (OERS) | delayed | Refunds |
13.04.202510:30 | Emirates 111 | Chelsea Twr EY Bus Station (OMDB) Liszt Ferenc International (LHBP) | delayed | Refunds |
13.04.202510:30 | Gulf Air 5402 | Chelsea Twr EY Bus Station (OMDB) Liszt Ferenc International (LHBP) | delayed | Refunds |
13.04.202510:30 | Qantas 8111 | Chelsea Twr EY Bus Station (OMDB) Liszt Ferenc International (LHBP) | delayed | Refunds |
13.04.202509:35 | Emirates 334 | Chelsea Twr EY Bus Station (OMDB) Ninoy Aquino International (RPLL) | delayed | Refunds |
13.04.202507:35 | flydubai 1787 | Chelsea Twr EY Bus Station (OMDB) John Paul II Balice International (EPKK) | delayed | Refunds |
13.04.202507:35 | Emirates 2433 | Chelsea Twr EY Bus Station (OMDB) John Paul II Balice International (EPKK) | delayed | Refunds |
12.04.202518:35 | Emirates 2024 | Chelsea Twr EY Bus Station (OMDB) John Paul II Balice International (EPKK) | delayed | Refunds |
12.04.202518:35 | flydubai 1785 | Chelsea Twr EY Bus Station (OMDB) John Paul II Balice International (EPKK) | delayed | Refunds |
12.04.202511:55 | Air Astana 206 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
11.04.202514:00 | Kam Air 924 | Chelsea Twr EY Bus Station (OMDB) Kandahar (OAKN) | delayed | Refunds |
11.04.202511:55 | Air Astana 206 | Chelsea Twr EY Bus Station (OMDB) Astana (UACC) | delayed | Refunds |
11.04.202510:50 | Jazeera Airways 122 | Chelsea Twr EY Bus Station (OMDB) (OKKK) | delayed | Refunds |
11.04.202510:45 | Emirates 2310 | Chelsea Twr EY Bus Station (OMDB) Vnukovo (UUWW) | delayed | Refunds |
11.04.202510:45 | Turkmenistan Airlines 812 | Chelsea Twr EY Bus Station (OMDB) Ashgabat (UTAA) | delayed | Refunds |
11.04.202510:45 | flydubai 989 | Chelsea Twr EY Bus Station (OMDB) Vnukovo (UUWW) | delayed | Refunds |
11.04.202510:45 | 9517 | Chelsea Twr EY Bus Station (OMDB) Ashgabat (UTAA) | delayed | Refunds |
11.04.202510:40 | Air Canada 7593 | Chelsea Twr EY Bus Station (OMDB) Bole International (HAAB) | delayed | Refunds |
11.04.202510:40 | Qantas 8723 | Chelsea Twr EY Bus Station (OMDB) Bole International (HAAB) | delayed | Refunds |
11.04.202510:40 | United Airlines 6604 | Chelsea Twr EY Bus Station (OMDB) Bole International (HAAB) | delayed | Refunds |
11.04.202510:40 | Emirates 723 | Chelsea Twr EY Bus Station (OMDB) Bole International (HAAB) | delayed | Refunds |
11.04.202510:35 | Emirates 434 | Chelsea Twr EY Bus Station (OMDB) Brisbane International (YBBN) | delayed | Refunds |
11.04.202510:35 | Qantas 8434 | Chelsea Twr EY Bus Station (OMDB) Brisbane International (YBBN) | delayed | Refunds |
11.04.202510:30 | Emirates 719 | Chelsea Twr EY Bus Station (OMDB) Jomo Kenyatta International (HKJK) | delayed | Refunds |
11.04.202510:30 | Gulf Air 5402 | Chelsea Twr EY Bus Station (OMDB) Liszt Ferenc International (LHBP) | delayed | Refunds |
11.04.202510:30 | Qantas 8719 | Chelsea Twr EY Bus Station (OMDB) Jomo Kenyatta International (HKJK) | delayed | Refunds |
11.04.202510:30 | Emirates 111 | Chelsea Twr EY Bus Station (OMDB) Liszt Ferenc International (LHBP) | delayed | Refunds |
11.04.202510:30 | Qantas 8111 | Chelsea Twr EY Bus Station (OMDB) Liszt Ferenc International (LHBP) | delayed | Refunds |
11.04.202510:25 | Emirates 342 | Chelsea Twr EY Bus Station (OMDB) (WMKK) | delayed | Refunds |
11.04.202510:25 | TAP Air Portugal 6364 | Chelsea Twr EY Bus Station (OMDB) (WMKK) | delayed | Refunds |
11.04.202510:20 | Qantas 8412 | Chelsea Twr EY Bus Station (OMDB) Sydney Kingsford Smith Airport (YSSY) | delayed | Refunds |
11.04.202510:20 | Emirates 2244 | Chelsea Twr EY Bus Station (OMDB) Henri Coanda International (LROP) | delayed | Refunds |
11.04.202510:20 | Emirates 412 | Chelsea Twr EY Bus Station (OMDB) Sydney Kingsford Smith Airport (YSSY) | delayed | Refunds |
11.04.202510:20 | flydubai 1797 | Chelsea Twr EY Bus Station (OMDB) Henri Coanda International (LROP) | delayed | Refunds |
11.04.202510:05 | TAP Air Portugal 6350 | Chelsea Twr EY Bus Station (OMDB) Singapore Changi (WSSS) | delayed | Refunds |
11.04.202510:05 | Qantas 8352 | Chelsea Twr EY Bus Station (OMDB) Singapore Changi (WSSS) | delayed | Refunds |
11.04.202510:05 | Air Mauritius 913 | Chelsea Twr EY Bus Station (OMDB) Sir Seewoosagur Ramgoolam International (FIMP) | delayed | Refunds |
11.04.202510:05 | Emirates 448 | Chelsea Twr EY Bus Station (OMDB) Auckland International (NZAA) | delayed | Refunds |
11.04.202510:05 | Qantas 8406 | Chelsea Twr EY Bus Station (OMDB) Melbourne – Tullamarine Airport (YMML) | delayed | Refunds |
11.04.202510:05 | Emirates 703 | Chelsea Twr EY Bus Station (OMDB) Sir Seewoosagur Ramgoolam International (FIMP) | delayed | Refunds |
11.04.202510:05 | Emirates 406 | Chelsea Twr EY Bus Station (OMDB) Melbourne – Tullamarine Airport (YMML) | delayed | Refunds |
11.04.202510:05 | Emirates 352 | Chelsea Twr EY Bus Station (OMDB) Singapore Changi (WSSS) | delayed | Refunds |
11.04.202510:00 | Emirates 2228 | Chelsea Twr EY Bus Station (OMDB) Sofia (LBSF) | delayed | Refunds |
11.04.202510:00 | flydubai 997 | Chelsea Twr EY Bus Station (OMDB) Koltsovo International (USSS) | delayed | Refunds |
11.04.202510:00 | Emirates 2306 | Chelsea Twr EY Bus Station (OMDB) Koltsovo International (USSS) | delayed | Refunds |
11.04.202510:00 | flydubai 1757 | Chelsea Twr EY Bus Station (OMDB) Sofia (LBSF) | delayed | Refunds |
11.04.202509:55 | Emirates 235 | Chelsea Twr EY Bus Station (OMDB) (KORD) | delayed | Refunds |
11.04.202509:55 | Emirates 763 | Chelsea Twr EY Bus Station (OMDB) (FAOR) | delayed | Refunds |
11.04.202509:55 | flydubai 1211 | Chelsea Twr EY Bus Station (OMDB) Ben Gurion International (LLBG) | delayed | Refunds |
11.04.202509:55 | Emirates 729 | Chelsea Twr EY Bus Station (OMDB) Entebbe (HUEN) | delayed | Refunds |
11.04.202509:55 | Emirates 2363 | Chelsea Twr EY Bus Station (OMDB) Ben Gurion International (LLBG) | delayed | Refunds |
11.04.202509:55 | South African Airways 7161 | Chelsea Twr EY Bus Station (OMDB) (FAOR) | delayed | Refunds |
11.04.202509:50 | Emirates 516 | Chelsea Twr EY Bus Station (OMDB) Indira Gandhi International (VIDP) | delayed | Refunds |
11.04.202509:40 | Qantas 8372 | Chelsea Twr EY Bus Station (OMDB) Suvarnabhumi International (VTBS) | delayed | Refunds |
11.04.202509:40 | Emirates 29 | Chelsea Twr EY Bus Station (OMDB) Heathrow (EGLL) | delayed | Refunds |
11.04.202509:40 | Qantas 8029 | Chelsea Twr EY Bus Station (OMDB) Heathrow (EGLL) | delayed | Refunds |
11.04.202509:40 | Air Baltic 5811 | Chelsea Twr EY Bus Station (OMDB) Suvarnabhumi International (VTBS) | delayed | Refunds |
11.04.202509:40 | Icelandair 6033 | Chelsea Twr EY Bus Station (OMDB) Heathrow (EGLL) | delayed | Refunds |
11.04.202509:40 | TAP Air Portugal 6362 | Chelsea Twr EY Bus Station (OMDB) Suvarnabhumi International (VTBS) | delayed | Refunds |
11.04.202509:40 | Emirates 372 | Chelsea Twr EY Bus Station (OMDB) Suvarnabhumi International (VTBS) | delayed | Refunds |
11.04.202509:40 | Garuda Indonesia 8867 | Chelsea Twr EY Bus Station (OMDB) Heathrow (EGLL) | delayed | Refunds |
11.04.202509:35 | Garuda Indonesia 8889 | Chelsea Twr EY Bus Station (OMDB) Milano Malpensa (LIMC) | delayed | Refunds |
11.04.202509:35 | Emirates 205 | Chelsea Twr EY Bus Station (OMDB) Milano Malpensa (LIMC) | delayed | Refunds |
11.04.202509:35 | Emirates 2334 | Chelsea Twr EY Bus Station (OMDB) King Abdulaziz International (OEJN) | delayed | Refunds |
11.04.202509:35 | flydubai 909 | Chelsea Twr EY Bus Station (OMDB) King Abdulaziz International (OEJN) | delayed | Refunds |
11.04.202509:35 | Qantas 8205 | Chelsea Twr EY Bus Station (OMDB) Milano Malpensa (LIMC) | delayed | Refunds |
11.04.202509:30 | Emirates 725 | Chelsea Twr EY Bus Station (OMDB) Dar Es Salam International Airport (HTDA) | delayed | Refunds |
11.04.202509:30 | Air Canada 7595 | Chelsea Twr EY Bus Station (OMDB) Dar Es Salam International Airport (HTDA) | delayed | Refunds |
11.04.202509:30 | United Airlines 6602 | Chelsea Twr EY Bus Station (OMDB) Dar Es Salam International Airport (HTDA) | delayed | Refunds |
11.04.202509:30 | Emirates 211 | Chelsea Twr EY Bus Station (OMDB) George Bush Intercontinental (KIAH) | delayed | Refunds |
11.04.202509:30 | Alitalia 5647 | Chelsea Twr EY Bus Station (OMDB) Dar Es Salam International Airport (HTDA) | delayed | Refunds |
11.04.202509:25 | Emirates 2167 | Chelsea Twr EY Bus Station (OMDB) (HJJJ) | delayed | Refunds |
11.04.202509:25 | flydubai 611 | Chelsea Twr EY Bus Station (OMDB) (HJJJ) | delayed | Refunds |
11.04.202509:10 | Qantas 8097 | Chelsea Twr EY Bus Station (OMDB) Leonardo Da Vinci (Fiumicino) (LIRF) | delayed | Refunds |
11.04.202509:10 | Garuda Indonesia 8854 | Chelsea Twr EY Bus Station (OMDB) Ngurah Rai International (WADD) | delayed | Refunds |
11.04.202509:10 | Emirates 398 | Chelsea Twr EY Bus Station (OMDB) Ngurah Rai International (WADD) | delayed | Refunds |
11.04.202509:10 | Emirates 97 | Chelsea Twr EY Bus Station (OMDB) Leonardo Da Vinci (Fiumicino) (LIRF) | delayed | Refunds |
11.04.202509:10 | Icelandair 6021 | Chelsea Twr EY Bus Station (OMDB) Leonardo Da Vinci (Fiumicino) (LIRF) | delayed | Refunds |