Cancelled and delayed flights are the most common problems experienced by travelers. Fortunately, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 outlines the conditions in which passengers are entitled to compensation and assistance in the event of flight disruption.
Here, you will find everything you need to know about EU 261 regulation and when you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, travelers flying to or from Stavanger Airport on flights operated by EU-based airlines have certain rights when facing significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is required, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Stavanger Airport Flight Delay Compensation
Passengers facing flight delays at Stavanger Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the cause of the delay and whether it complies with UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays due to extraordinary circumstances outside their control.
Stavanger Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Stavanger Airport, under EU Regulation 261, flyers can get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation may still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the length of the delay. You can refer to this table to figure out the compensation amount you are eligible for:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances beyond their control, such as severe weather or strikes by air traffic controllers.
Which Stavanger Airport Flights are Covered by EU261?
When you’re departing from an airport in the European Union and traveling on an airline flight from the EU, you are covered by EU Regulation 261/2004. This regulation ensures that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of which cases are protected by EU Regulation 261 and which are not:
Itinerary | EU Airline | Non-EU Airline |
Departures from Stavanger Airport to anywhere | Yes | Yes |
Arrivals at Stavanger Airport from inside the EU | Yes | No |
Arrivals at Stavanger Airport from outside the EU | Yes | No |
How to Claim Compensation from Stavanger Airport
Flight cancellations and delays are common due to factors such as extreme weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you experience a flight disruption at Stavanger Airport, you may be entitled to compensation under EU 261/2004.
To initiate a compensation claim, follow these steps:
- Fill in this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
---|---|---|---|---|
17.04.202510:20 | Norwegian 1036 | Sola (ENZV) John Paul II Balice International (EPKK) | delayed | Refunds |
14.04.202508:55 | Wizz Air 2044 | Sola (ENZV) John Paul II Balice International (EPKK) | delayed | Refunds |
13.04.202507:20 | Norwegian 1036 | Sola (ENZV) John Paul II Balice International (EPKK) | delayed | Refunds |
06.04.202521:40 | SAS 4486 | Sola (ENZV) Værnes (ENVA) | delayed | Refunds |
06.04.202521:35 | Wideroe 546 | Sola (ENZV) Bergen Airport, Flesland (ENBR) | cancelled | Refunds |
06.04.202521:15 | Norwegian 551 | Sola (ENZV) Gardermoen (ENGM) | delayed | Refunds |
06.04.202520:30 | SAS 4044 | Sola (ENZV) Gardermoen (ENGM) | delayed | Refunds |
06.04.202520:00 | SAS 4482 | Sola (ENZV) Værnes (ENVA) | delayed | Refunds |
06.04.202516:00 | Flexjet | Sola (ENZV) Bromma (ESSB) | delayed | Refunds |
01.04.202519:00 | AIS Airlines 526 | Sola (ENZV) Esbjerg (EKEB) | cancelled | Refunds |
30.03.202519:30 | SAS 4615 | Sola (ENZV) Dyce (EGPD) | delayed | Refunds |
30.03.202510:20 | German Airways 1174 | Sola (ENZV) Schiphol (EHAM) | delayed | Refunds |
30.03.202510:20 | Kenya Airways 1198 | Sola (ENZV) Schiphol (EHAM) | delayed | Refunds |
30.03.202510:20 | Gol 5590 | Sola (ENZV) Schiphol (EHAM) | delayed | Refunds |
30.03.202510:20 | Delta Air Lines 9247 | Sola (ENZV) Schiphol (EHAM) | delayed | Refunds |
30.03.202510:20 | Air France 8235 | Sola (ENZV) Schiphol (EHAM) | delayed | Refunds |
10.03.202509:10 | AIS Airlines 81 | Sola (ENZV) Karup (EKKA) | delayed | Refunds |
09.03.202507:40 | Norwegian 1036 | Sola (ENZV) John Paul II Balice International (EPKK) | delayed | Refunds |