Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the legislation that deals with the rights of air passengers. More precisely, this law covers diverse cases, such as flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 encompasses regulations concerning the process of compensation, including assistance to travelers experiencing issues with flights. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, based on your specific case.
Compensation for Air Calédonie Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. If the airline notifies you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Air Calédonie Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with beverages, some food, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out regulations on assistance and compensation to passengers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not have to pay extra for this upgrade.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to get reimbursement. Here, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Air Calédonie is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Air Calédonie Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will do our best to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202509:40 | Air Caledonie 402 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Claim Refund |
20.06.202509:30 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
18.06.202518:50 | Air Caledonie 414 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Claim Refund |
18.06.202517:50 | Air Caledonie 413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
17.06.202516:20 | Air Caledonie 216 | Lifou (LIF) Noumea (GEA) | delayed | Claim Refund |
17.06.202515:10 | Air Caledonie 215 | Noumea (GEA) Lifou (LIF) | delayed | Claim Refund |
17.06.202515:10 | Air Caledonie 215 | Noumea (GEA) Lifou (LIF) | delayed | Claim Refund |
17.06.202512:40 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
17.06.202508:40 | Air Caledonie 107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
16.06.202516:20 | Air Caledonie 216 | Lifou (LIF) Noumea (GEA) | delayed | Claim Refund |
16.06.202515:10 | Air Caledonie 215 | Noumea (GEA) Lifou (LIF) | delayed | Claim Refund |
16.06.202515:00 | Air Caledonie 915 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
15.06.202517:50 | Air Caledonie 117 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
15.06.202516:20 | Air Caledonie 318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
15.06.202515:10 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
15.06.202510:00 | Air Caledonie 859 | Nuku Hiva (NHV) Atuona (AUQ) | delayed | Claim Refund |
14.06.202510:40 | Air Caledonie 308 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
14.06.202509:30 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
14.06.202507:00 | Air Caledonie 107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
12.06.202516:20 | Air Caledonie 318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
12.06.202515:10 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
12.06.202509:50 | Air Caledonie 108 | Mare (MEE) Noumea (GEA) | delayed | Claim Refund |
12.06.202508:40 | Air Caledonie 107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
11.06.202518:50 | Air Caledonie 414 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Claim Refund |
11.06.202517:50 | Air Caledonie 413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
11.06.202512:20 | Air Caledonie 108 | Mare (MEE) Noumea (GEA) | delayed | Claim Refund |
10.06.202508:40 | Air Caledonie 107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
08.06.202515:40 | Air Caledonie 413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
07.06.202512:40 | Air Caledonie 206 | Lifou (LIF) Noumea (GEA) | delayed | Claim Refund |
06.06.202512:40 | Air Caledonie 229 | Bora Bora (BOB) Moorea (MOZ) | delayed | Claim Refund |
06.06.202509:10 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
05.06.202515:10 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
04.06.202517:50 | Air Caledonie 413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
03.06.202512:40 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
02.06.202517:30 | Air Caledonie 916 | Port Vila (VLI) Noumea (NOU) | delayed | Claim Refund |
02.06.202515:00 | Air Caledonie 915 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
01.06.202516:40 | Air Caledonie 414 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Claim Refund |
30.05.202510:20 | Air Caledonie 308 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
30.05.202509:10 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
29.05.202515:10 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
29.05.202515:00 | Air Caledonie 915 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
28.05.202517:50 | Air Caledonie 413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
27.05.202512:40 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
25.05.202516:20 | Air Caledonie 318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
25.05.202515:10 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
24.05.202511:30 | Air Caledonie 205 | Noumea (GEA) Lifou (LIF) | delayed | Claim Refund |
24.05.202509:30 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
24.05.202509:10 | Air Caledonie 401 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
23.05.202515:10 | Air Caledonie 117 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
23.05.202509:10 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
21.05.202517:50 | Air Caledonie 413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
20.05.202512:40 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
19.05.202517:30 | Air Caledonie 916 | Port Vila (VLI) Noumea (NOU) | delayed | Claim Refund |
19.05.202515:00 | Air Caledonie 915 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
16.05.202515:10 | Air Caledonie 117 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
16.05.202509:10 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
13.05.202509:50 | Air Caledonie 108 | Mare (MEE) Noumea (GEA) | delayed | Claim Refund |
13.05.202508:40 | Air Caledonie 107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
12.05.202517:30 | Air Caledonie 916 | Port Vila (VLI) Noumea (NOU) | delayed | Claim Refund |
11.05.202516:40 | Air Caledonie 414 | Ile Des Pins (ILP) Noumea (GEA) | delayed | Claim Refund |
09.05.202509:10 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
08.05.202516:20 | Air Caledonie 318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
08.05.202515:00 | Air Caledonie 915 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
07.05.202517:50 | Air Caledonie 413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
06.05.202513:50 | Air Caledonie 318 | Ouvea (UVE) Noumea (GEA) | delayed | Claim Refund |
06.05.202508:40 | Air Caledonie 107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
05.05.202508:55 | Air Caledonie 520 | Tikehau Atoll (TIH) Papeete (PPT) | delayed | Claim Refund |
04.05.202515:10 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
02.05.202509:10 | Air Caledonie 307 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
01.05.202515:10 | Air Caledonie 317 | Noumea (GEA) Ouvea (UVE) | delayed | Claim Refund |
01.05.202515:00 | Air Caledonie 915 | Noumea (NOU) Port Vila (VLI) | delayed | Claim Refund |
01.05.202512:45 | Air Caledonie 525 | Papeete (PPT) Tikehau Atoll (TIH) | delayed | Claim Refund |
30.04.202517:50 | Air Caledonie 413 | Noumea (GEA) Ile Des Pins (ILP) | delayed | Claim Refund |
30.04.202511:55 | Air Caledonie 653 | Tikehau Atoll (TIH) Papeete (PPT) | delayed | Claim Refund |
29.04.202509:50 | Air Caledonie 108 | Mare (MEE) Noumea (GEA) | delayed | Claim Refund |
29.04.202508:40 | Air Caledonie 107 | Noumea (GEA) Mare (MEE) | delayed | Claim Refund |
28.04.202517:30 | Air Caledonie 916 | Port Vila (VLI) Noumea (NOU) | delayed | Claim Refund |
