Whenever flights get delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. According to EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Raya Airways flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers air passengers’ rights. In particular, this regulation covers different situations, including rebooking, delays, flight cancellations, etc., and obligates airlines to resolve individual cases with care and fairness. If the situation occurs as a result of the airline’s fault, any traveler who experienced certain inconveniences has a right to obtain compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 includes regulations concerning the process of compensation, including assistance to people who suffered from air travel disruptions. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, based on your circumstances.
Raya Airways Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. If the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Raya Airways Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on assistance and compensation to passengers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261/2004 requires airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Snacks and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can obtain reimbursement. Here, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Raya Airways isn’t a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Raya Airways Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202621:10 | Raya Airways 3507 | (KUL) (HKG) | Delayed | Claim Refund |
07.01.202603:45 | Raya Airways 3508 | (HKG) (SZB) | Delayed | Claim Refund |
06.01.202621:15 | Raya Airways 3507 | (SZB) (HKG) | Delayed | Claim Refund |
06.01.202603:45 | Raya Airways 3508 | (HKG) (SZB) | Delayed | Claim Refund |
05.01.202621:15 | Raya Airways 3507 | (SZB) (HKG) | Delayed | Claim Refund |
31.12.202521:10 | Raya Airways 3507 | (KUL) (HKG) | Delayed | Claim Refund |
24.11.202521:15 | Raya Airways 3507 | (SZB) (HKG) | Delayed | Claim Refund |
