Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. Under EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Capital Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the legislation that deals with the rights of air passengers. More precisely, this law covers different situations, including delays, flight cancellations, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 encompasses regulations regarding the compensation process, including assistance to travelers who suffered from issues with flights. Specifically, the amount of compensation you can expect to receive is up to 600 euros per person. This sum varies, based on your circumstances.
Capital Airlines Flight Cancellation Compensation
First and foremost, travelers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline notifies you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Capital Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which sets out common rules on assistance and compensation for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t be charged extra for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you have a right to obtain reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Capital Airlines is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Capital Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will strive to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202615:45 | Beijing Capital Airlines 5172 | (TFU) (LHW) | Delayed | Claim Refund |
07.01.202615:05 | Beijing Capital Airlines 5323 | (TNA) (HRB) | Delayed | Claim Refund |
07.01.202614:50 | Beijing Capital Airlines 5578 | (SYX) (PKX) | Delayed | Claim Refund |
07.01.202612:50 | Beijing Capital Airlines 5112 | (JHG) (PKX) | Delayed | Claim Refund |
07.01.202611:40 | Beijing Capital Airlines 5560 | (TFU) (PKX) | Delayed | Claim Refund |
07.01.202611:25 | Beijing Capital Airlines 5920 | (DLU) (PKX) | Delayed | Claim Refund |
07.01.202609:50 | Beijing Capital Airlines 5279 | (HGH) (SJW) | Delayed | Claim Refund |
07.01.202609:20 | Beijing Capital Airlines 5113 | (HGH) (SZX) | Delayed | Claim Refund |
07.01.202608:15 | Beijing Capital Airlines 5509 | (XIY) (CSX) | Delayed | Claim Refund |
07.01.202607:00 | Beijing Capital Airlines 5269 | (CAN) (HGH) | Delayed | Claim Refund |
06.01.202621:45 | Beijing Capital Airlines 5301 | (XIY) (HGH) | Delayed | Claim Refund |
06.01.202621:20 | Beijing Capital Airlines 608 | (SVO) (HGH) | Delayed | Claim Refund |
06.01.202621:15 | Beijing Capital Airlines 4086 | (HGH) (SZX) | Delayed | Claim Refund |
06.01.202620:40 | Beijing Capital Airlines 5108 | (JHG) (PKX) | Delayed | Claim Refund |
06.01.202620:20 | Beijing Capital Airlines 5577 | (PKX) (SYX) | Delayed | Claim Refund |
06.01.202618:50 | Beijing Capital Airlines 5314 | (NNG) (HGH) | Delayed | Claim Refund |
06.01.202618:45 | Beijing Capital Airlines 5990 | (HAK) (PKX) | Delayed | Claim Refund |
06.01.202617:45 | Beijing Capital Airlines 5291 | (PKX) (NNG) | Delayed | Claim Refund |
06.01.202616:55 | Beijing Capital Airlines 4090 | (SYX) (HGH) | Delayed | Claim Refund |
06.01.202616:45 | Beijing Capital Airlines 5640 | (XNN) (PKX) | Delayed | Claim Refund |
06.01.202615:45 | Beijing Capital Airlines 5163 | (SYX) (HGH) | Delayed | Claim Refund |
06.01.202613:00 | Beijing Capital Airlines 5112 | (JHG) (PKX) | Delayed | Claim Refund |
05.01.202622:20 | Beijing Capital Airlines 5766 | (CSX) (SYX) | Delayed | Claim Refund |
05.01.202621:35 | Beijing Capital Airlines 378 | (ICN) (SYX) | Delayed | Claim Refund |
05.01.202620:50 | Beijing Capital Airlines 5606 | (INC) (SYX) | Delayed | Claim Refund |
05.01.202617:00 | Beijing Capital Airlines 5195 | (SYX) (TSN) | Delayed | Claim Refund |
05.01.202612:50 | Beijing Capital Airlines 420 | (BKK) (HGH) | Delayed | Claim Refund |
05.01.202611:45 | Beijing Capital Airlines 619 | (NKG) (BKK) | Delayed | Claim Refund |
05.01.202610:55 | Beijing Capital Airlines 5593 | (CSX) (XMN) | Delayed | Claim Refund |
05.01.202609:25 | Beijing Capital Airlines 5375 | (HAK) (CGO) | Delayed | Claim Refund |
05.01.202608:40 | Beijing Capital Airlines 5762 | (HAK) (ENH) | Delayed | Claim Refund |
05.01.202608:05 | Beijing Capital Airlines 419 | (HGH) (BKK) | Delayed | Claim Refund |
05.01.202608:01 | Beijing Capital Airlines 4039 | (LHW) (HFE) | Delayed | Claim Refund |
04.01.202621:55 | Beijing Capital Airlines 5292 | (NNG) (PKX) | Delayed | Claim Refund |
04.01.202621:10 | Beijing Capital Airlines 5108 | (JHG) (PKX) | Delayed | Claim Refund |
04.01.202618:15 | Beijing Capital Airlines 5080 | (LHW) (KWL) | Delayed | Claim Refund |
04.01.202618:00 | Beijing Capital Airlines 5291 | (PKX) (NNG) | Delayed | Claim Refund |
04.01.202615:45 | Beijing Capital Airlines 5172 | (TFU) (LHW) | Delayed | Claim Refund |
04.01.202614:45 | Beijing Capital Airlines 5529 | (NNG) (HAK) | Delayed | Claim Refund |
04.01.202613:20 | Beijing Capital Airlines 5171 | (LHW) (TFU) | Delayed | Claim Refund |
04.01.202611:00 | Beijing Capital Airlines 5313 | (HGH) (NNG) | Delayed | Claim Refund |
04.01.202609:50 | Beijing Capital Airlines 5355 | (SJW) (CGQ) | Delayed | Claim Refund |
04.01.202607:00 | Beijing Capital Airlines 5107 | (PKX) (JHG) | Delayed | Claim Refund |
03.01.202622:50 | Beijing Capital Airlines 5144 | (KWL) (XIY) | Delayed | Claim Refund |
03.01.202622:20 | Beijing Capital Airlines 5222 | (ERL) (PKX) | Delayed | Claim Refund |
03.01.202622:20 | Beijing Capital Airlines 5538 | (HSC) (XIY) | Delayed | Claim Refund |
03.01.202622:20 | Beijing Capital Airlines 5908 | (PKX) (HGH) | Delayed | Claim Refund |
03.01.202620:40 | Beijing Capital Airlines 5108 | (JHG) (PKX) | Delayed | Claim Refund |
03.01.202618:45 | Beijing Capital Airlines 5990 | (HAK) (PKX) | Delayed | Claim Refund |
03.01.202618:25 | Beijing Capital Airlines 5242 | (DLU) (XIY) | Delayed | Claim Refund |
03.01.202618:15 | Beijing Capital Airlines 5302 | (HGH) (XIY) | Delayed | Claim Refund |
03.01.202617:40 | Beijing Capital Airlines 4038 | (ZUH) (XIY) | Delayed | Claim Refund |
03.01.202612:55 | Beijing Capital Airlines 5639 | (XNN) (YUS) | Delayed | Claim Refund |
02.01.202619:50 | Beijing Capital Airlines 5609 | (LJG) (CKG) | Delayed | Claim Refund |
02.01.202613:20 | Beijing Capital Airlines 5230 | (TAO) (WUH) | Delayed | Claim Refund |
02.01.202611:25 | Beijing Capital Airlines 5762 | (ENH) (NKG) | Delayed | Claim Refund |
01.01.202618:15 | Beijing Capital Airlines 5280 | (URC) (SJW) | Delayed | Claim Refund |
01.01.202617:20 | Beijing Capital Airlines 5094 | (WNZ) (KWE) | Delayed | Claim Refund |
01.01.202613:00 | Beijing Capital Airlines 5279 | (SJW) (URC) | Delayed | Claim Refund |
01.01.202607:35 | Beijing Capital Airlines 5513 | (XIY) (YIC) | Delayed | Claim Refund |
31.12.202515:45 | Beijing Capital Airlines 5046 | (JJN) (SYX) | Delayed | Claim Refund |
31.12.202514:00 | Beijing Capital Airlines 431 | (TAO) (LHR) | Delayed | Claim Refund |
31.12.202513:55 | Beijing Capital Airlines 5105 | (XIY) (TXN) | Delayed | Claim Refund |
31.12.202513:40 | Beijing Capital Airlines 5330 | (HET) (WUH) | Delayed | Claim Refund |
31.12.202513:20 | Beijing Capital Airlines 5230 | (TAO) (WUH) | Delayed | Claim Refund |
31.12.202513:20 | Beijing Capital Airlines 5230 | (TAO) (WUH) | Delayed | Claim Refund |
31.12.202513:15 | Beijing Capital Airlines 5594 | (XMN) (CSX) | Delayed | Claim Refund |
31.12.202511:20 | Beijing Capital Airlines 5257 | (SJW) (LJG) | Delayed | Claim Refund |
30.12.202521:55 | Beijing Capital Airlines 5292 | (NNG) (PKX) | Delayed | Claim Refund |
30.12.202521:05 | Beijing Capital Airlines 5572 | (TFU) (PKX) | Delayed | Claim Refund |
30.12.202520:40 | Beijing Capital Airlines 5108 | (JHG) (PKX) | Delayed | Claim Refund |
30.12.202520:00 | Beijing Capital Airlines 5989 | (PKX) (HAK) | Delayed | Claim Refund |
30.12.202509:55 | Beijing Capital Airlines 5431 | (LIS) (BSB) | Delayed | Claim Refund |
30.12.202509:50 | Beijing Capital Airlines 5433 | (LIS) (CNF) | Delayed | Claim Refund |
30.12.202507:35 | Beijing Capital Airlines 5513 | (XIY) (YIC) | Delayed | Claim Refund |
29.12.202509:15 | Beijing Capital Airlines 5531 | (SYX) (SJW) | Delayed | Claim Refund |
29.12.202508:35 | Beijing Capital Airlines 5589 | (SYX) (TYN) | Delayed | Claim Refund |
29.12.202508:15 | Beijing Capital Airlines 5509 | (XIY) (CSX) | Delayed | Claim Refund |
29.12.202508:01 | Beijing Capital Airlines 5723 | (SYX) (CGO) | Delayed | Claim Refund |
29.12.202507:25 | Beijing Capital Airlines 5605 | (SYX) (INC) | Delayed | Claim Refund |
29.12.202507:15 | Beijing Capital Airlines 5079 | (SYX) (KWL) | Delayed | Claim Refund |
29.12.202506:55 | Beijing Capital Airlines 5709 | (HGH) (ENY) | Delayed | Claim Refund |
28.12.202522:50 | Beijing Capital Airlines 5280 | (SJW) (HGH) | Delayed | Claim Refund |
28.12.202521:55 | Beijing Capital Airlines 5292 | (NNG) (PKX) | Delayed | Claim Refund |
28.12.202521:10 | Beijing Capital Airlines 5108 | (JHG) (PKX) | Delayed | Claim Refund |
28.12.202510:45 | Beijing Capital Airlines 5329 | (WUH) (HET) | Delayed | Claim Refund |
28.12.202510:20 | Beijing Capital Airlines 5229 | (WUH) (TAO) | Delayed | Claim Refund |
28.12.202507:35 | Beijing Capital Airlines 5329 | (HAK) (WUH) | Delayed | Claim Refund |
27.12.202517:20 | Beijing Capital Airlines 5094 | (WNZ) (KWE) | Delayed | Claim Refund |
27.12.202514:55 | Beijing Capital Airlines 5640 | (YUS) (XNN) | Delayed | Claim Refund |
27.12.202510:45 | Beijing Capital Airlines 5562 | (INC) (HAK) | Delayed | Claim Refund |
27.12.202509:25 | Beijing Capital Airlines 5375 | (HAK) (CGO) | Delayed | Claim Refund |
27.12.202507:35 | Beijing Capital Airlines 5329 | (HAK) (WUH) | Delayed | Claim Refund |
27.12.202506:45 | Beijing Capital Airlines 5561 | (HAK) (INC) | Delayed | Claim Refund |
26.12.202517:00 | Beijing Capital Airlines 5540 | (HAK) (WDS) | Delayed | Claim Refund |
26.12.202509:30 | Beijing Capital Airlines 5079 | (KWL) (LHW) | Delayed | Claim Refund |
25.12.202522:50 | Beijing Capital Airlines 5280 | (SJW) (HGH) | Delayed | Claim Refund |
25.12.202516:20 | Beijing Capital Airlines 620 | (BKK) (NKG) | Delayed | Claim Refund |
25.12.202515:30 | Beijing Capital Airlines 4019 | (HAK) (WNZ) | Delayed | Claim Refund |
25.12.202513:15 | Beijing Capital Airlines 5594 | (XMN) (CSX) | Delayed | Claim Refund |
