Dealing with flight issues can be really frustrating. However, the bright side is that the European Union has laws to support travelers when things get messed up. If you’re taking a plane in the EU, it’s wise to be aware of these protections. They can help you out if your flight gets messed up.
Understanding your rights can make handling travel problems a lot simpler. While it won’t get you to your destination quicker, it can reduce your anxiety when things get disrupted.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s help available in the case of a flight disruption. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- A hotel room if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the trouble
Don’t forget to inquire with airline representatives about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Jettime Flight Delay Compensation
Travel setbacks from Jettime can be really annoying. However there’s a silver lining: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could be eligible for up to €600 per person. What is important is when you reach your destination, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
How much you get depends on the length of your journey. A brief trip won’t be compensated as highly as a long one, even if they’re both delayed the same amount of time.
Want to know exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Jettime Flight Cancellation Compensation
The EU has regulations to help you if your flight is cancelled. Here’s the important information:
If your flight is cancelled within two weeks of your scheduled departure, you may be entitled to compensation as much as €600. But keep in mind – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take an alternative flight from the airline, you’re still eligible for compensation. The most important thing is when you reach your final destination.
Your potential compensation depends on a couple of points:
- The length of your flight
- How late you arrive
So, even if the alternative flight is delayed, you might still get some compensation.
Look at the following table for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Jettime
It’s important to be aware of how to request the compensation you deserve under EU Regulation 261/2004. Here’s what you need to do:
- Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed as a result of operational issues or technical difficulties, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you qualify for compensation.
Which Jettime Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They cover all flights departing from an airport within an EU country and to all flights arriving at an airport in an EU member state when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline to, within, or from Europe, you most likely have these rights. It’s good to be aware of these laws – they exist to support you if issues arise with your flight. They guarantee you’re not abandoned when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
Jettime isn’t necessarily responsible when flights are delayed or cancelled. Sometimes, situations arise that the airline can’t control, like really bad weather or unexpected problems.
For instance, if there’s an abrupt major weather event, an urgent situation at the airport, or an air traffic control strike, Jettime cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these situations occur, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
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