Handling flight problems can be really frustrating. However, the good news is that the European Union has laws to help travelers when things don’t go as planned. If you’re taking a plane in the EU, it’s smart to understand these protections. They can come in handy if your flight is disrupted.
Knowing what you’re entitled to can make managing travel complications much easier. While it won’t make your flight go any faster, it can reduce your anxiety when things get disrupted.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s help available in the case of a flight disruption. EU laws make sure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Meals and beverages
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also be entitled to:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Remember to inquire with airline staff about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
HiSky Flight Delay Compensation
Flight delays from HiSky can be very frustrating. However there’s a bright side: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What matters is when you arrive, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on the length of your journey. A brief trip won’t be compensated as highly as a long one, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
HiSky Flight Cancellation Compensation
The European Union has laws to protect you if your flight is cancelled. Here’s what you need to know:
If your flight gets cancelled within two weeks of you’re supposed to leave, you might get compensation as much as €600. However, there’s a condition – the airline can avoid paying if they offer you an alternative flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take a different flight from the airline, you can still get compensation. The most important thing is your arrival time at your destination.
Your potential compensation depends on a couple of points:
- How far you’re flying
- The time difference between the scheduled and actual arrival
As a result, even if the alternative flight is delayed, you might still get some compensation.
Check out the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from HiSky
It’s important to know how to request the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:
- Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will make every effort to secure your compensation. You are only charged if we win your case.
Remember that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances such as adverse weather conditions or air traffic control decisions, you are entitled to compensation.
Which HiSky Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are far-reaching. They cover any flight taking off from an airport within an EU country and to all flights arriving at an airport within an EU country provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline within, to, or from Europe, you most likely have these rights. It’s important to know about these regulations – they’re there to support you if issues arise with your flight. They guarantee you’re not left on your own when your travel plans go awry.
When You Are Not Entitled to Compensation
HiSky isn’t always at fault when flights are delayed or cancelled. Sometimes, situations arise that the airline can’t control, like severe weather conditions or unforeseen issues.
For example, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, HiSky cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these situations occur, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues arise.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
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