Refunds and Compensation for Hawaiian Airlines Strike

Yurii Semikopenko
30.08.2024

Flight cancellations or delays due to airline strikes can be frustrating, but there is good news for passengers. There is a regulation called EU 261/2004 that protects you. It stipulates that airlines must issue compensation if your flight is cancelled or delayed due to a strike. In this article, we will clarify what EU261 is and how it can assist you.

Passenger Rights Under EU 261/2004

Now let’s focus on the details of EU Regulation 261. In the following sections, you will learn about your entitlement to compensation and what benefits you can expect in the event of a flight disruption.

Right to Compensation

The European Union regulation states that if you are covered by the EU 261/2004, you are entitled to seek compensation if a wildcat or planned strike of the airline’s workers disrupts your flight. It is worth noting, that both cases do not qualify as “extraordinary circumstances” which are events outside the airline’s control.

Flight Cancellation Compensation

According to EU Regulation 261, you can receive compensation of up to €600 if your flight is cancelled and the airline does not notify you about the cancellation within 14 days before your planned departure date.

However, as it often happens, there are exceptions you should be aware of. In particular, the airline is entitled to refuse compensation if they choose to offer you an alternative flight. However, this flight is required to meet certain requirements:

  • If your flight is over 3,500 km, your replacement flight must arrive at the point of destination with a delay of less than 4 hours;
  • If your flight is 1,500-3,500 km, your replacement flight must arrive at the point of destination with a delay of less than 3 hours;
  • If your flight is less than 1,500 km, your replacement flight must arrive at the point of destination with a delay of less than 2 hours;

If you agreed to the alternative flight offered by the airline but reached your final destination later than you were supposed to, you are still eligible to claim compensation.

The primary factors that affect the amount of compensation are the flight distance and the duration of the delay. Check the table below for compensation amounts:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Flight Delay Compensation

Delays due to airline strikes of any duration can be frustrating and can significantly disrupt your itinerary. You are entitled to compensation if the flight delay caused by an airline strike lasts at least three hours.

As for the possible amount of compensation that passengers can expect, there are two crucial factors to consider: the duration of the delay and the flight distance. Check the table below for compensation amounts:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Ticket Refund or Alternative Transportation

In the rare cases when a passenger’s flight is either cancelled or delayed for 5 or more hours, the passenger obtains more substantial rights. You have two options to select from:

  • You can refuse the delayed or cancelled flight and choose a full refund, meaning that you will also cancel your planned trip, and there won’t be a financial penalty for this.
  • You can agree to use an alternative flight that the airline arranges for you.

As you can see, you have the right to select the option that meets your needs.

Right to Care

In addition to compensation for a delayed or cancelled flight due to an airline strike, passengers are also entitled to the right to care. So, the airline is required to provide passengers with food, beverages, and the opportunity to make two phone calls, fax messages, and emails. When your flight is rescheduled for the next day, the airline is required to provide you with a hotel, as well as transportation between the airport and the hotel.

Upgrading and Downgrading

Occasionally it occurs the airline might either upgrade or downgrade your flight’s class when offering an alternative flight. In such cases, you need to be aware of specific rules and your rights:

In case of upgrading: if your class has been upgraded, you aren’t required to pay extra for this advantage.

In case of downgrading: if your class is downgraded, the airline is obligated to reimburse you. Again, the compensation in this case entirely depends on the distance of the flight:

  • 30% of the cost of the flights that are 1,500 km or less;
  • 50% of the cost of t is an intra-EU flight over 1,500 km; also, if these are all other flights that are 1,500-3,500 km;
  • 75% of the cost of the flight is 3,500 km and more.

These regulations cover all flights inside the EU; besides, these regulations cover flights that are either departing from or arriving in the European Union on EU-based airlines.

When Are You Not Entitled to Compensation?

Unfortunately, you should be aware that in cases in which the airline can’t influence or prevent the strike, there will be no compensation for passengers. Let’s take an example: any labor dispute can significantly affect aviation (such as a national labor or air traffic strike); however, such occasions are not under an airline’s control, and it’s not its fault that this situation occurs. Therefore, the airline is not obligated to pay compensation for disrupted flights.

Even though many cases of strikes are not covered by EU261 and are classified as “extraordinary circumstances”, this doesn’t automatically mean that the airline will not pay compensation.

According to the ECJ ruling of 11 June 2020 (Case C-74/19), the airline must prove it has done everything possible to prevent a strike. If the airline cannot prove it, they are obliged to pay passengers compensation for flight disruptions.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Hawaiian Airlines is not a European airline. Consequently, they don’t have to issue compensation if their flights operate outside the European Union. This is true even for their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Get Hawaiian Airlines Strike Compensation

Dealing with cancelled or delayed flights due to strikes is always frustrating. It can ruin not just your trip but also create problems – emotional, financial, etc. To get compensated for this inconvenience, take the following actions:

  1. Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

18.04.202508:35

Hawaiian Airlines

5420

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

18.04.202508:20

Hawaiian Airlines

5090

Tokyo (HND)

Okayama (OKJ)

delayed

Refunds

18.04.202508:15

Hawaiian Airlines

5127

Tokyo (HND)

Ube (UBJ)

delayed

Refunds

18.04.202508:15

Hawaiian Airlines

5171

Tokyo (HND)

Kita Kyushu (KKJ)

delayed

Refunds

18.04.202508:05

Hawaiian Airlines

5345

Tokyo (HND)

Oita (OIT)

delayed

Refunds

18.04.202508:00

Hawaiian Airlines

5910

Tokyo (HND)

Misawa (MSJ)

delayed

Refunds

18.04.202508:00

Hawaiian Airlines

5418

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

18.04.202507:50

Hawaiian Airlines

5283

Tokyo (HND)

Obihiro (OBO)

delayed

Refunds

18.04.202507:45

Hawaiian Airlines

5267

Tokyo (HND)

Asahikawa (AKJ)

delayed

Refunds

18.04.202507:30

Hawaiian Airlines

5300

Nagasaki (NGS)

Tokyo (HND)

delayed

Refunds

18.04.202507:30

Hawaiian Airlines

5416

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

18.04.202507:30

Hawaiian Airlines

5220

Tokyo (HND)

Kochi (KCZ)

delayed

Refunds

18.04.202507:30

Hawaiian Airlines

5290

Tokyo (HND)

Hakodate (HKD)

delayed

Refunds

18.04.202507:25

Hawaiian Airlines

5135

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

18.04.202507:10

Hawaiian Airlines

5085

Tokyo (HND)

Tokyo (KIX)

delayed

Refunds

18.04.202507:05

Hawaiian Airlines

5191

Tokyo (HND)

Tokushima (TKS)

delayed

Refunds

18.04.202507:00

Hawaiian Airlines

5101

Tokyo (HND)

Hiroshima (HIJ)

delayed

Refunds

18.04.202507:00

Hawaiian Airlines

5134

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

18.04.202507:00

Hawaiian Airlines

5058

Tokyo (HND)

Akita (AXT)

delayed

Refunds

18.04.202506:50

Hawaiian Airlines

5277

Tokyo (HND)

Memanbetsu (MMB)

delayed

Refunds

18.04.202506:45

Hawaiian Airlines

5966

Tokyo (HND)

Ishigaki (ISG)

delayed

Refunds

18.04.202506:30

Hawaiian Airlines

5012

Tokyo (HND)

Tokyo (ITM)

delayed

Refunds

18.04.202506:30

Hawaiian Airlines

5414

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

18.04.202506:25

Hawaiian Airlines

5136

Tokyo (HND)

Fukuoka (FUK)

delayed

Refunds

18.04.202506:20

Hawaiian Airlines

5312

Tokyo (HND)

Kumamoto (KMJ)

delayed

Refunds

18.04.202501:30

Hawaiian Airlines

5011

Tokyo (HND)

Ho Chi Minh City (SGN)

delayed

Refunds

18.04.202501:20

Hawaiian Airlines

5004

Tokyo (HND)

Bangkok (BKK)

delayed

Refunds

18.04.202500:05

Hawaiian Airlines

5006

Tokyo (HND)

Singapore (SIN)

delayed

Refunds

17.04.202520:50

Hawaiian Airlines

5065

Akita (AXT)

Tokyo (HND)

delayed

Refunds

17.04.202520:40

Hawaiian Airlines

5434

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

17.04.202520:40

Hawaiian Airlines

5217

Takamatsu (TAK)

Tokyo (HND)

delayed

Refunds

17.04.202520:20

Hawaiian Airlines

5325

Kumamoto (KMJ)

Tokyo (HND)

delayed

Refunds

17.04.202520:15

Hawaiian Airlines

5218

Tokyo (HND)

Takamatsu (TAK)

delayed

Refunds

17.04.202520:15

Hawaiian Airlines

5354

Tokyo (HND)

Oita (OIT)

delayed

Refunds

17.04.202520:10

Hawaiian Airlines

5040

Tokyo (ITM)

Tokyo (HND)

delayed

Refunds

17.04.202520:05

Hawaiian Airlines

5163

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

17.04.202520:05

Hawaiian Airlines

5436

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

17.04.202520:00

Hawaiian Airlines

5278

Memanbetsu (MMB)

Tokyo (HND)

delayed

Refunds

17.04.202519:55

Hawaiian Airlines

5081

Tokyo (HND)

Nagoya (NGO)

delayed

Refunds

17.04.202519:50

Hawaiian Airlines

5286

Obihiro (OBO)

Tokyo (HND)

delayed

Refunds

17.04.202519:45

Hawaiian Airlines

5098

Tokyo (HND)

Okayama (OKJ)

delayed

Refunds

17.04.202519:40

Hawaiian Airlines

5038

Tokyo (ITM)

Tokyo (HND)

delayed

Refunds

17.04.202519:40

Hawaiian Airlines

5432

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

17.04.202519:25

Hawaiian Airlines

5099

Okayama (OKJ)

Tokyo (HND)

delayed

Refunds

17.04.202519:10

Hawaiian Airlines

5124

Izumo (IZO)

Tokyo (HND)

delayed

Refunds

17.04.202519:10

Hawaiian Airlines

5904

Yamagata (GAJ)

Tokyo (HND)

delayed

Refunds

17.04.202519:10

Hawaiian Airlines

5339

Kagoshima (KOJ)

Tokyo (HND)

delayed

Refunds

17.04.202519:05

Hawaiian Airlines

5188

Matsuyama (MYJ)

Tokyo (HND)

delayed

Refunds

17.04.202518:55

Hawaiian Airlines

5366

Miyazaki (KMI)

Tokyo (HND)

delayed

Refunds

17.04.202518:45

Hawaiian Airlines

5051

Tokyo (HND)

Aomori (AOJ)

delayed

Refunds

17.04.202518:35

Hawaiian Airlines

5074

Komatsu (KMQ)

Tokyo (HND)

delayed

Refunds

17.04.202518:25

Hawaiian Airlines

5082

Shirahama (SHM)

Tokyo (HND)

delayed

Refunds

17.04.202518:20

Hawaiian Airlines

5113

Tokyo (HND)

Hiroshima (HIJ)

delayed

Refunds

17.04.202518:00

Hawaiian Airlines

5251

Tokyo (CTS)

Tokyo (HND)

delayed

Refunds

17.04.202518:00

Hawaiian Airlines

5159

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

17.04.202517:45

Hawaiian Airlines

5307

Tokyo (HND)

Nagasaki (NGS)

delayed

Refunds

17.04.202517:45

Hawaiian Airlines

5186

Matsuyama (MYJ)

Tokyo (HND)

delayed

Refunds

17.04.202517:35

Hawaiian Airlines

5200

Tokushima (TKS)

Tokyo (HND)

delayed

Refunds

17.04.202517:35

Hawaiian Airlines

5036

Tokyo (HND)

Tokyo (ITM)

delayed

Refunds

17.04.202517:35

Hawaiian Airlines

5905

Tokyo (HND)

Yamagata (GAJ)

delayed

Refunds

17.04.202517:30

Hawaiian Airlines

5324

Tokyo (HND)

Kumamoto (KMJ)

delayed

Refunds

17.04.202517:30

Hawaiian Airlines

5096

Tokyo (HND)

Okayama (OKJ)

delayed

Refunds

17.04.202517:30

Hawaiian Airlines

5323

Kumamoto (KMJ)

Tokyo (HND)

delayed

Refunds

17.04.202517:30

Hawaiian Airlines

5288

Tokyo (HND)

Obihiro (OBO)

delayed

Refunds

17.04.202517:25

Hawaiian Airlines

5157

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

17.04.202517:20

Hawaiian Airlines

5050

Aomori (AOJ)

Tokyo (HND)

delayed

Refunds

17.04.202517:15

Hawaiian Airlines

5057

Tokyo (HND)

Misawa (MSJ)

delayed

Refunds

17.04.202517:15

Hawaiian Airlines

5215

Takamatsu (TAK)

Tokyo (HND)

delayed

Refunds

17.04.202517:10

Hawaiian Airlines

5266

Tokyo (HND)

Kushiro (KUH)

delayed

Refunds

17.04.202517:05

Hawaiian Airlines

5355

Oita (OIT)

Tokyo (HND)

delayed

Refunds

17.04.202517:00

Hawaiian Airlines

5337

Kagoshima (KOJ)

Tokyo (HND)

delayed

Refunds

17.04.202516:55

Hawaiian Airlines

5123

Tokyo (HND)

Izumo (IZO)

delayed

Refunds

17.04.202516:55

Hawaiian Airlines

5063

Akita (AXT)

Tokyo (HND)

delayed

Refunds

17.04.202516:55

Hawaiian Airlines

5034

Tokyo (ITM)

Tokyo (HND)

delayed

Refunds

17.04.202516:50

Hawaiian Airlines

5900

Misawa (MSJ)

Tokyo (HND)

delayed

Refunds

17.04.202516:50

Hawaiian Airlines

5352

Tokyo (HND)

Oita (OIT)

delayed

Refunds

17.04.202516:45

Hawaiian Airlines

5073

Tokyo (HND)

Komatsu (KMQ)

delayed

Refunds

17.04.202516:40

Hawaiian Airlines

5131

Tokyo (HND)

Ube (UBJ)

delayed

Refunds

17.04.202516:35

Hawaiian Airlines

5338

Tokyo (HND)

Kagoshima (KOJ)

delayed

Refunds

17.04.202516:35

Hawaiian Airlines

5122

Izumo (IZO)

Tokyo (HND)

delayed

Refunds

17.04.202516:35

Hawaiian Airlines

5272

Asahikawa (AKJ)

Tokyo (HND)

delayed

Refunds

17.04.202516:30

Hawaiian Airlines

5252

Tokyo (HND)

Tokyo (CTS)

delayed

Refunds

17.04.202516:30

Hawaiian Airlines

5033

Tokyo (HND)

Tokyo (ITM)

delayed

Refunds

17.04.202516:25

Hawaiian Airlines

5110

Hiroshima (HIJ)

Tokyo (HND)

delayed

Refunds

17.04.202516:25

Hawaiian Airlines

5363

Tokyo (HND)

Miyazaki (KMI)

delayed

Refunds

17.04.202516:20

Hawaiian Airlines

5174

Kita Kyushu (KKJ)

Tokyo (HND)

delayed

Refunds

17.04.202516:15

Hawaiian Airlines

5225

Kochi (KCZ)

Tokyo (HND)

delayed

Refunds

17.04.202516:00

Hawaiian Airlines

5245

Tokyo (CTS)

Tokyo (HND)

delayed

Refunds

17.04.202516:00

Hawaiian Airlines

5153

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

17.04.202515:55

Hawaiian Airlines

5433

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

17.04.202515:52

Hawaiian Airlines

4834

Great Falls (GTF)

Seattle (SEA)

delayed

Refunds

17.04.202515:50

Hawaiian Airlines

5426

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

17.04.202515:46

Hawaiian Airlines

4968

Medford (MFR)

Seattle (SEA)

delayed

Refunds

17.04.202515:40

Hawaiian Airlines

5030

Tokyo (ITM)

Tokyo (HND)

delayed

Refunds

17.04.202515:40

Hawaiian Airlines

6622

Seattle (SEA)

Boise (BOI)

delayed

Refunds

17.04.202515:35

Hawaiian Airlines

5185

Tokyo (HND)

Matsuyama (MYJ)

delayed

Refunds

17.04.202515:35

Hawaiian Airlines

7025

Seattle (SEA)

Ketchikan (KTN)

delayed

Refunds

17.04.202515:30

Hawaiian Airlines

5049

Tokyo (HND)

Aomori (AOJ)

delayed

Refunds

17.04.202515:25

Hawaiian Airlines

5306

Nagasaki (NGS)

Tokyo (HND)

delayed

Refunds

17.04.202515:25

Hawaiian Airlines

5321

Kumamoto (KMJ)

Tokyo (HND)

delayed

Refunds

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