Flight delays or cancellations caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are covered under EU261 regulation. This regulation defines the rules for compensation and assistance to passengers when facing airline strikes. In this article, we will look at passenger rights and the steps to seek compensation from the airline.
When Are You Entitled to Air Canada Rouge Strike Compensation?
European Union Regulation 261/2004 protects passengers affected by airline strikes. This law obliges the airline to issue compensation during a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, therefore, the airline is responsible for them.
It is crucial to understand that the situation with compensation is complex. Certain strikes may fall under the “extraordinary circumstances” exception. These include strikes by baggage handlers, firefighters, ground staff, etc. When faced with disruptions resulting from these ground crew members, the chances of getting compensation may be significantly reduced. It is crucial to identify exactly which staff is involved in the strike. This directly affects your right to compensation.
Flight Cancellation Compensation
In the event of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros.
It is essential to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as shown in the following table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
According to the EU261/2004 regulation, if your flight is delayed and you reach your final destination more than three hours later than planned, you are entitled to compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you arrive at your final destination, not on how late the plane took off.
The amount of compensation is based on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for Air Canada Rouge Strike Compensation
When an airline strike occurs, passengers could be eligible for compensation, but certain requirements must be met. It’s important to understand these criteria to effectively manage the compensation process:
- Your flight must be covered by the EU261 regulation. This covers all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline.
- A flight cancellation or delay has significantly disrupted your travel plans. This means your flight has been delayed by three hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
- You must have a confirmed reservation and be prepared to travel. This includes having a valid booking and all necessary travel documents prepared (passport, visas).
- You need to arrive at the airport on time. Check-in by the time specified by the airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.
Should you believe you meet these criteria following a Air Canada Rouge strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Being aware of your rights and responsibilities is the first step to potentially receiving compensation for an airline strike.
How to Claim Air Canada Rouge Strike Compensation
Dealing with flight cancellations or delays due to strikes is always frustrating. This can spoil your trip but also create problems – emotional, financial, etc. To get compensated for this inconvenience, follow these steps:
- Fill in this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will do our best to secure your compensation. You are only charged if we win your case.
By following these steps, you’ll secure the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers must know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Keep in mind that the services we are describing below are a part of the airline company’s duty to care for each passenger.
Right to Care
If the flight delay is two hours or more, the airline is required to provide affected passengers with certain services to reduce discomfort. Some of the basic services are free beverages and meals. Additionally, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free.
Rebooking or Refunds
If your flight gets cancelled or delayed by more than five hours, you can request a full refund or an alternative flight to your final destination. These solutions have some flexibility, which is great because you can choose what works best for you.