Flight cancellations or delays caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261/2004 regulation. This regulation outlines the rules for compensation and assistance for travelers during airline strikes. In this article, we will look at passenger rights and the process of claiming compensation from the airline.
When Are You Entitled to Air Astana Strike Compensation?
EU Regulation 261/2004 protects travelers affected by airline strikes. This regulation obliges the airline to pay compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, therefore, the airline is responsible for them.
It is essential to understand that the situation with compensation is complex. Certain strikes may be classified as the “extraordinary circumstances” exception. These include strikes by cargo handlers, fire crews, ground staff, etc. In the event of disruptions caused by these ground staff, the chances of getting compensation may be significantly reduced. It is crucial to determine exactly which staff is involved in the strike. This directly affects your eligibility for compensation.
Flight Cancellation Compensation
In cases of flight cancellation due to a strike, the airline must inform passengers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you within the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.
It is crucial to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as shown in the table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
According to the EU261/2004 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than scheduled, you are eligible for compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you reach your final destination, not on how late the plane took off.
The amount of compensation depends on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for Air Astana Strike Compensation
When a travel disruption occurs, passengers could be entitled to compensation, but specific requirements must be met. It’s important to understand these criteria to effectively manage the compensation process:
- Your flight must be covered by the EU261 regulation. This applies to all flights departing from EU airports, regardless of the airline. It also covers flights arriving in the EU, but only when operated by an EU-based airline.
- A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by three hours or more at the final destination, or it was cancelled with less than 14 days’ notice before the scheduled departure.
- You must have a confirmed reservation and be prepared to travel. This includes having a valid booking and all essential travel documents prepared (passport, visas).
- You need to get to the airport on time. Check-in by the specified time by your airline. If a time isn’t specified, arrive at least 45 minutes before the scheduled departure to maintain eligibility for compensation.
Should you believe you meet these conditions following a Air Astana strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Knowing your rights and responsibilities is the first step in potentially receiving compensation for an airline strike.
How to Claim Air Astana Strike Compensation
Dealing with cancelled or delayed flights due to strikes is always frustrating. Such situations can not only ruin your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, proceed with these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will strive to obtain your rightful compensation. You only incur a fee if we win your case.
Following these steps, receive the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers need to know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and give some comfort to passengers during delays or cancellations. Note that the services we are describing below are a part of the airline company’s duty to care for every passenger.
Right to Care
When the flight delay is two hours or more, the airline is required to provide affected passengers with certain services to reduce discomfort. Some of the basic services include free beverages and meals. Moreover, the affected passengers have a right to make 2 calls and send faxes, or emails for free.
Rebooking or Refunds
If your flight is cancelled or delayed by over five hours, you are entitled to a full refund or an alternative flight to your final destination. These solutions have some flexibility, which is great because you can choose what works best for you.