The AirHelp service deals with flight passengers’ claims and occupies an essential role among other similar companies. Today, the company’s aim is to assist a passenger who is stuck in an unpleasant situation, help with reimbursement, and make the whole compensation procedure easy and flawless.
Numerous customer reviews can give you a general understanding of the company. Yet, we offer you to go on reading this Airhelp review to find out all the critical details and see what makes the service one of the favorite ones among users.
What Is AirHelp?
First off, let’s figure out what is AirHelp and why you need to pay attention to the service. AirHelp is a flagman company that deals with flight delay compensations. It provides assistance to those who face problems with flight disruptions. Basically, you can get help in case of delays, overbookings, cancellations, and lost luggage. With the help of this company, the whole airline compensation procedure becomes hassle-free and less stressful.
The AirHelp team is ready to process the paperwork and anything in terms of legal aspects on the client’s behalf. All this is to make sure that a passenger will get fair compensation. Besides, the company sticks to the “No Win, No Fee” principle, meaning the AirHelp fee depends on the successful completion of the case.
| Year of establishment | 2013 |
| Trustpilot rating | The average mark is 4.6 (out of 5); there are over 170,000 reviews from customers on the site |
| Usability | User-friendly design that allows easy navigation |
| The average size of compensation | 318 Euro |
| Service cost | 35% |
| Compensation time (on average) | 6 – 14 weeks |
| Supported languages | 16 |
| Official website | Airhelp.com |
Numerous reviews on stunning service speak for themselves, of course. But here are more facts about Airhelp.com you should know:
- The service cooperates with 50+ law firms — an impressive network in the field of air passenger rights;
- The company is number 21 on Newsweek’s list of the Most Loved Workplaces 2024
- Not only the company supports as many as 16 languages, but you will always be surprised to know that it also supports 20+ dialects
- The company’s website includes a straightforward and informative FAQ page.
How Does AirHelp Work?
As per the European Union regulation 261, all flights made across the territory of the EU are protected against delays or flight cancellations through the guaranteed right for a ticket reimbursement and also compensation for the lost time, nerves, and inconvenience.
The AirHelp company is here to assist their clients and claim compensation on their behalf. What’s more, their experts also deal with the legal side of the cases, meaning they will defend the client’s rights in court, if needed. Thanks to the team’s transparent and effective approach, it saves clients lots of time!
Now see the whole spectrum of what the service is actually doing:
- Automated Claims Assessment: As the company is interested in fast and successful case completion, it is important to use only advanced instruments. The AirHelp team must analyze all critical information, for instance, flight reports and even weather conditions. As a result, clients can be calm during the pace of the entire procedure;
- Win-No-Fee Policy: Of course, you want to know how much Airhelp charge? The idea behind this concept is that you will only be charged for the services in case of the successful outcome of the compensation procedure. Sure, in some cases, the size of service fees might go up to 50% (especially, if the court is involved). However, you can see the bright side of this and imagine how much effort you can save;
- Documentation and Negotiations: The compensation process presupposes lots of administrative paperwork, and the company collects all the required documents to negotiate with the airline representatives;
- Legal Action: Sometimes, the airlines may reject the claim, or negotiations come to a dead end. Then, the AirHelp employee uses their extensive network of professional lawyers who defend air passengers’ rights. From this moment, AirHelp takes the case to a legal level. It is important to cooperate with seasoned experts who are ready to pursue claims. Note that the legal action also means the procedure might last longer than supposed;
- Legal Costs: The good news is that the AirHelp company takes responsibility for covering legal costs. It is a risky affair, yet this exemplifies the company’s adherence to its mission: providing top-notch service to flight passengers.
AirHelp Services
AirHelp covers all essential services to provide clients with support and care during the claiming procedure for various reasons. Check out what exactly the company does:
- Flight Cancellation Compensation;
- Flight Delay Compensation;
- Missed Connection Compensation;
- Baggage Delay Compensation;
- Overbooking Compensation;
- Denied Boarding Compensation.
Most of the mentioned types of compensation apply to the flights that head to or from the European Union (under the European Union EC 261). Nevertheless, the company can also help with claims that fall under Brazil and Montreal Convention regulations. The thing is that AirHelp aims to address a wide variety of scenarios related to flight disruptions, even if international regulations are involved.
AirHelp Pricing and Fees
AirHelp offers its clients a “No Win, No Fee” service, thanks to which anyone can check their rights for getting compensation without previously paying any fees. As soon as you see that you qualify for the case, the AirHelp team will gladly help you to commence the whole claim process. Note that originally the compensation commission is 35% (in case you win) or it goes higher up to 50% if your case is tougher and it goes to court.
Check this compensation calculation as an example for a better understanding of how it all works:
| Short flights (up to 1500 km) | Mid ranged flights (1500-3500 km) | Long flights (3500+ km) |
| 250 Euro | 400 Euro | 600 Euro |
And here is an example of the fee calculation:
| Short flights | Mid ranged flights | Long flights |
| 88 Euro | 140 Euro | 210 Euro |
AirHelp Pros And Cons
Companies that offer similar to AirHelp services often have both advantages and disadvantages. Flight passengers should consider all sides before choosing the service that suits their requirements, the specifics of the case, and finances. Below, we offer you a list of positive and slightly negative aspects of the AirHelp.
Pros:
- AirHelp gladly lends a helping hand to a wide range of clients, as the service is available in 16 languages;
- Customers can expect to get an exhaustive analysis of the specific claim and assist with the compensation procedure;
- Numerous positive Airhelp reviews prove the company’s excellence in handling the cases;
- The service gets fees only when it successfully resolves the case.
Cons:
- While the FAQ section is informative, it is still not clear if you can contact the company’s representative directly if you have some specific questions;
- The 35% fee can be high enough for some customers.
How to Claim Your Compensation Through AirHelp?
One of the reasons people like the AirHelp service is due to the ease of navigation. Their website is quite straightforward, and getting started with it won’t take much time. Here, you can see a simple guide on how to leave your claim:
1. Go to the AirHelp Website: Visit the company’s site, and you will immediately see a form in the center and at the bottom. Now, you need to specify your place of departure and final destination. If you had any connecting flights — include this information. Press the “Continue” button.
2. Scheduled Departure Date: The next thing you need to do is specify your flight’s scheduled departure date. Again, press “Continue.”
3. Select Your Flights: Now, you can select your flights. At this point, AirHelp can make an initial review of your case and see if you qualify for compensation. Click on “Continue”.
4. Describe What Went Wrong: You need to specify what went wrong — whether it is a delay, cancellation, or anything else; give more details on the case and then, press the “Continue” button.
5. Submit Your Documents: Now, when the eligibility check is over, it’s time to submit the required documents, including flight tickets, so that the claim process can beginstart the claim process.
According to the company, such claims mostly take from three to five months to get a status “completed”. Yet, it may take longer to handle the case, if the court should be involved. Remember that you have an option to check updates regarding your claim.
How Long Does It Usually Take AirHelp to Resolve My Claim?
Companies like AirHelp have an impressive experience in flight compensation claims. As a customer, you should understand the entire process and what complexities may happen when dealing with the airline companies or even the court. Below, we offer you a short overview of the procedure stages and what they imply:
- Initial Processing of the Claim: Right after you submit a claim, the AirHelp team uses automated instruments for the eligibility assessment. This stage does not take long, and you can expect to get an answer within a few days. Yet, if your case is rather complicated, it will take more time.
- Acknowledgment by an Airline: Now, it’s time to forward the claim to an airline! The confirmation time varies from airline to airline. Airlines may respond within a few weeks or months. So, there is no standardized timeframe for this stage.
- Negotiations: The timing for this stage purely depends on a specific airline and the complexity level of a claim. But if the airline agrees to accept the claim, the negotiations begin and can last from several weeks to a few months.
- Lawsuit: This stage is not very pleasant, but AirHelp will do it for you! If legal action is required, the deadline of the claim is considerably extended. Here, it is vital to remember that based on specific case details and the jurisdiction, litigation can last for several months (in some cases up to a year).
- Settlement and Payment: After the settlement or judgment in favor of the client is reached, the airline company pays compensation for the next month or two. Yet, it may also take longer, depending on the internal procedures of the airline.
Starting from the form filling to finally receiving the compensation, the whole procedure takes from a few weeks to over a year. A few months — for simpler and uncontested claims; while 1+ year — for challenging cases that presuppose litigation.
And it is really helpful for AirHelp itself when clients have an idea of compensation claims’ timing. Even though the company does everything possible to mitigate the experience for clients, many depend on external factors, for instance, the responsiveness of the airline company or even legal schedules. As you understand, these are beyond AirHelp’s control.
AirHelp Alternatives
If you are searching for the best possible option for yourself and would like to know the alternative candidates for flight compensation help, there are several comparable services:
- Flightrefunder;
- Flightright;
- Skycop.
Each of the companies has extensive experience in flight disruption claims. Just as AirHelp does, these services strive to fight for flight passengers’ rights and guarantee a flawless compensation process. Read more on these to see which one works for you the best!
Final Thoughts
With all the things mentioned in the article, you may already have an understanding of what is AirHelp to see if it is exactly what you need. The Win-No-Fee Policy and a special approach to every case are what you get with AirHelp. The company has an impressive network of lawyers if you need them to get a compensation. The service stole the hearts of air passengers with its devotedness, readiness to solve the most challenging cases, and a modern approach to compensation claim services.
FAQ
Yes. AirHelp is a legitimate company that offers services in the field of air passenger rights. The company has been successfully closing hundreds of cases since 2013.
AirHelp claims have a 95% success rate. Besides, according to Trustpilot, the company has 170,000+ reviews on the platform! What’s more, the average rate of this service is 4,6 (with 5 being the highest mark).
You will be charged by AirHelp only if you win a compensation claim. On average, the size of the fee is around 35% of the received compensation. It can be higher, if the case goes to the court.