Passengers of Western Global Airlines who have experienced a delayed or cancelled flight are legally entitled to compensation. Under EU Regulation 261/2004, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we will look at your rights and the actions you should follow to get the compensation you are entitled to from the airline.
Western Global Airlines Flight Delay or Cancellation Compensation
Before claiming the Western Global Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Western Global Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s important to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not receive compensation for every flight delay. Western Global Airlines is not obliged to provide compensation when extraordinary circumstances they cannot control happen. This covers bad weather, airport issues, or a strike by air traffic controllers. In these instances, you will generally not be given compensation as it is not the airline’s fault.
Western Global Airlines Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two factors: the flight distance and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Western Global Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Western Global Airlines Flights Covered By EU 261/2004?
EU 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Western Global Airlines isn’t a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Western Global Airlines
If your travel plans have been affected by a flight delay or cancellation with Western Global Airlines, it’s important to be aware that you might be entitled to compensation under EU laws. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will make every effort to secure your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Western Global Airlines goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Western Global Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Western Global Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Western Global Airlines provides hotel accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Western Global Airlines cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This option is essential for minimizing travel interruptions and assisting passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Western Global Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Western Global Airlines will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Western Global Airlines shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.