Passengers of Star Peru who have experienced a flight cancellation or delay have a legal right to compensation. According to EU 261/2004, airlines must compensate passengers when there is a significant disruption. In this article, we will look at your rights and the steps you should follow to obtain the compensation you deserve from the airline.
Star Peru Flight Delay or Cancellation Compensation
Before claiming the Star Peru compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Star Peru Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not always be compensated for every flight delay. Star Peru is not obliged to pay compensation when extraordinary circumstances outside their control arise. This covers bad weather, airport issues, or air traffic controller strikes. In these cases, you will usually not be given compensation as it is not the airline’s fault.
Star Peru Compensation for Flight Cancellation
EU 261 states that airlines are required to notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the flight distance and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Star Peru is not obliged to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Star Peru Flights Covered By EU 261/2004?
European Union Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Star Peru isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Star Peru
If your travel plans have been affected by a flight delay or cancellation with Star Peru, it’s important to understand that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws comprehensively and will do our best to secure your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Star Peru goes the extra mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Star Peru is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Star Peru offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Star Peru provides hotel accommodation. This also includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Star Peru cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This option is crucial for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Star Peru shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Star Peru shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Star Peru shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
18.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
17.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
16.06.202516:25 | Star Peru 4221 | Huanuco (HUU) Lima (LIM) | delayed | Claim Refund |
16.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
08.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
07.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
06.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
04.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
03.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
02.06.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
30.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
28.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
27.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
24.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
22.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
21.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
20.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
19.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
17.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
16.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
14.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
13.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
12.05.202516:25 | Star Peru 4221 | Huanuco (HUU) Lima (LIM) | delayed | Claim Refund |
12.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
10.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
07.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
05.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
02.05.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
30.04.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
29.04.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
28.04.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
27.04.202515:00 | Star Peru 4220 | Lima (LIM) Huanuco (HUU) | delayed | Claim Refund |
