Passengers of Star Flyer who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261/2004, an airline is obliged to compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you should follow to receive the compensation you have a right to from the airline.
Star Flyer Flight Delay or Cancellation Compensation
Before claiming the Star Flyer compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Star Flyer Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you might not be compensated for every flight delay. Star Flyer isn’t required to pay compensation when extraordinary circumstances beyond their control arise. This covers bad weather, airport issues, or a strike by air traffic controllers. In these cases, you will generally not be compensated as it is not the airline’s fault.
Star Flyer Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Star Flyer isn’t required to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Star Flyer Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Star Flyer isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Star Flyer
If your travel plans have been affected by a flight cancellation or delay with Star Flyer, it’s important to understand that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to get you your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re owed. You may have plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Star Flyer goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Star Flyer is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Star Flyer offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Star Flyer provides hotel room accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Star Flyer cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is essential for minimizing travel interruptions and helping passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Star Flyer shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Star Flyer will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Star Flyer shall help in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202613:00 | StarFlyer 46 | (FUK) (HND) | Delayed | Claim Refund |
06.01.202619:45 | StarFlyer 90 | (KKJ) (HND) | Delayed | Claim Refund |
06.01.202616:30 | StarFlyer 86 | (KKJ) (HND) | Delayed | Claim Refund |
06.01.202616:05 | StarFlyer 99 | (FUK) (SDJ) | Delayed | Claim Refund |
05.01.202617:35 | StarFlyer 26 | (KIX) (HND) | Delayed | Claim Refund |
05.01.202616:05 | StarFlyer 99 | (FUK) (SDJ) | Delayed | Claim Refund |
05.01.202614:35 | StarFlyer 48 | (FUK) (HND) | Delayed | Claim Refund |
05.01.202614:05 | StarFlyer 24 | (KIX) (HND) | Delayed | Claim Refund |
05.01.202613:00 | StarFlyer 46 | (FUK) (HND) | Delayed | Claim Refund |
05.01.202610:15 | StarFlyer 45 | (HND) (FUK) | Delayed | Claim Refund |
04.01.202607:00 | StarFlyer 40 | (FUK) (HND) | Delayed | Claim Refund |
04.01.202607:00 | StarFlyer 72 | (KKJ) (HND) | Delayed | Claim Refund |
03.01.202610:15 | StarFlyer 58 | (FUK) (NGO) | Delayed | Claim Refund |
03.01.202608:00 | StarFlyer 59 | (NGO) (FUK) | Delayed | Claim Refund |
03.01.202606:35 | StarFlyer 41 | (HND) (FUK) | Delayed | Claim Refund |
02.01.202621:30 | StarFlyer 93 | (HND) (KKJ) | Delayed | Claim Refund |
02.01.202621:10 | StarFlyer 92 | (KKJ) (HND) | Delayed | Claim Refund |
02.01.202621:05 | StarFlyer 54 | (FUK) (HND) | Delayed | Claim Refund |
02.01.202619:45 | StarFlyer 90 | (KKJ) (HND) | Delayed | Claim Refund |
02.01.202619:10 | StarFlyer 52 | (FUK) (HND) | Delayed | Claim Refund |
02.01.202619:00 | StarFlyer 28 | (KIX) (HND) | Delayed | Claim Refund |
02.01.202618:05 | StarFlyer 88 | (KKJ) (HND) | Delayed | Claim Refund |
02.01.202617:35 | StarFlyer 26 | (KIX) (HND) | Delayed | Claim Refund |
02.01.202614:35 | StarFlyer 48 | (FUK) (HND) | Delayed | Claim Refund |
02.01.202613:00 | StarFlyer 46 | (FUK) (HND) | Delayed | Claim Refund |
02.01.202612:00 | StarFlyer 44 | (FUK) (HND) | Delayed | Claim Refund |
02.01.202606:10 | StarFlyer 70 | (KKJ) (HND) | Delayed | Claim Refund |
01.01.202614:35 | StarFlyer 48 | (FUK) (HND) | Delayed | Claim Refund |
01.01.202613:00 | StarFlyer 46 | (FUK) (HND) | Delayed | Claim Refund |
01.01.202611:50 | StarFlyer 80 | (KKJ) (HND) | Delayed | Claim Refund |
31.12.202517:05 | StarFlyer 85 | (HND) (KKJ) | Delayed | Claim Refund |
31.12.202510:30 | StarFlyer 96 | (SDJ) (FUK) | Delayed | Claim Refund |
30.12.202515:30 | StarFlyer 25 | (HND) (KIX) | Delayed | Claim Refund |
30.12.202512:45 | StarFlyer 13 | (HND) (UBJ) | Delayed | Claim Refund |
29.12.202521:10 | StarFlyer 92 | (KKJ) (HND) | Delayed | Claim Refund |
29.12.202518:05 | StarFlyer 88 | (KKJ) (HND) | Delayed | Claim Refund |
29.12.202516:30 | StarFlyer 86 | (KKJ) (HND) | Delayed | Claim Refund |
29.12.202515:35 | StarFlyer 83 | (HND) (KKJ) | Delayed | Claim Refund |
28.12.202521:05 | StarFlyer 54 | (FUK) (HND) | Delayed | Claim Refund |
28.12.202513:00 | StarFlyer 46 | (FUK) (HND) | Delayed | Claim Refund |
28.12.202510:15 | StarFlyer 45 | (HND) (FUK) | Delayed | Claim Refund |
27.12.202518:35 | StarFlyer 87 | (HND) (KKJ) | Delayed | Claim Refund |
27.12.202516:30 | StarFlyer 86 | (KKJ) (HND) | Delayed | Claim Refund |
27.12.202515:35 | StarFlyer 83 | (HND) (KKJ) | Delayed | Claim Refund |
27.12.202514:05 | StarFlyer 24 | (KIX) (HND) | Delayed | Claim Refund |
27.12.202513:00 | StarFlyer 46 | (FUK) (HND) | Delayed | Claim Refund |
27.12.202510:30 | StarFlyer 96 | (SDJ) (FUK) | Delayed | Claim Refund |
27.12.202510:15 | StarFlyer 45 | (HND) (FUK) | Delayed | Claim Refund |
26.12.202519:45 | StarFlyer 90 | (KKJ) (HND) | Delayed | Claim Refund |
26.12.202519:10 | StarFlyer 52 | (FUK) (HND) | Delayed | Claim Refund |
26.12.202517:40 | StarFlyer 15 | (HND) (UBJ) | Delayed | Claim Refund |
26.12.202517:35 | StarFlyer 26 | (KIX) (HND) | Delayed | Claim Refund |
26.12.202514:35 | StarFlyer 48 | (FUK) (HND) | Delayed | Claim Refund |
26.12.202514:05 | StarFlyer 24 | (KIX) (HND) | Delayed | Claim Refund |
26.12.202513:50 | StarFlyer 82 | (KKJ) (HND) | Delayed | Claim Refund |
26.12.202513:00 | StarFlyer 46 | (FUK) (HND) | Delayed | Claim Refund |
26.12.202512:20 | StarFlyer 47 | (HND) (FUK) | Delayed | Claim Refund |
26.12.202512:00 | StarFlyer 44 | (FUK) (HND) | Delayed | Claim Refund |
25.12.202520:15 | StarFlyer 16 | (UBJ) (HND) | Delayed | Claim Refund |
25.12.202519:10 | StarFlyer 52 | (FUK) (HND) | Delayed | Claim Refund |
25.12.202516:05 | StarFlyer 51 | (HND) (FUK) | Delayed | Claim Refund |
25.12.202514:35 | StarFlyer 48 | (FUK) (HND) | Delayed | Claim Refund |
24.12.202518:05 | StarFlyer 88 | (KKJ) (HND) | Delayed | Claim Refund |
24.12.202516:30 | StarFlyer 86 | (KKJ) (HND) | Delayed | Claim Refund |
24.12.202512:45 | StarFlyer 13 | (HND) (UBJ) | Delayed | Claim Refund |
24.12.202510:10 | StarFlyer 78 | (KKJ) (HND) | Delayed | Claim Refund |
24.12.202508:05 | StarFlyer 97 | (FUK) (SDJ) | Delayed | Claim Refund |
24.12.202507:00 | StarFlyer 72 | (KKJ) (HND) | Delayed | Claim Refund |
23.12.202521:10 | StarFlyer 92 | (KKJ) (HND) | Delayed | Claim Refund |
23.12.202520:15 | StarFlyer 16 | (UBJ) (HND) | Delayed | Claim Refund |
23.12.202519:45 | StarFlyer 90 | (KKJ) (HND) | Delayed | Claim Refund |
23.12.202519:10 | StarFlyer 52 | (FUK) (HND) | Delayed | Claim Refund |
23.12.202514:35 | StarFlyer 48 | (FUK) (HND) | Delayed | Claim Refund |
